Evans Cycles Arvostelua 16 399

I use Evan’s as my go to shop and bought my Spezialized Tarmac from them. I’ve just ordered 2 tubeless road tyres and been sent 2 inner tube tyres. I will still use Evan’s as the y offer great service but was let down this time

Completely useless company. Ordered a bike for collection and they put my contact details for delivery to the store which caused delay and confusion. Now I have just been to pick up the bike and they sent the wrong bike to the store?? I got a lift into town now I have to walk home. Don’t bother.

I bought some cycling shoes on line and wasn’t happy with them and returned them. I received a refund for the shoes but not the p and p. This cost me a wasted £8.
It’s impossible to speak to anyone real at Evans customer service and shop workers when contacted are nonchalant to the point of rudeness.
The whole experience has been expensive, frustrating, unhelpful and disappointing. It is the worst online shopping experience I have ever had.

Fast delivery. Great product. Terrible sizing. I usually wear size 43 cycling shoes. I ordered size 44. They were far too tight.

AVOID! I’ve had a three‑month ordeal with Evans Cycles after receiving the wrong bike before Christmas. Multiple failed collection attempts, no communication from the courier, and the complaint wasn’t properly logged despite repeated requests. Refunds were processed incorrectly - including onto a gift card that now doesn’t work.

Still no proper resolution and extremely poor customer service from multiple advisors. When visiting one of their brand partners (Sports Direct) the staff there laughed when I told them my experience and said 'yeah, that's Evans Cycles for you - they're terrible"

Would not recommend.

Don't buy online from Evans Cycles! I ordered two tyres paying for the Next day delivery. Only one was delivered, customer service asked me to wait 1 day, then after 1 week and many e-mails they replied regarding the refund but without refund for the Next day delivery. Terrible service.

Ordered a new ebike, waited until my order was due. Received an email saying it's out of stock and had to cancel my order. They told me it was updating and in the warehouse etc but they've finally just decided last minute to check if the bike was even available. Why advertise the bike if it wasn't available

Staff were very helpful in St Paul’s branch. Decent people!

Recently got back into cycling again and I was looking for some accessories and kit. I was happy with the price and speedy delivery. Many thanks

My bike was stolen which I bought from Evans 8 years ago. I contacted them for some information on the bike for the police. To my surprise, they had no record of my purchase, as they said they don't keep records for that far back. I can think of one good reason why they wouldn't keep these records.
Dumbfounding. Frustrating. Won't be using them again.

I wanted a new urban bike and needed to pay by monthly finance , Evans was a good choice as I had bought bits and pieces from them before .

Popped in on a Saturday with a puncture. Workshop not open. There’s not another workshop within 15 miles of the Wimbledon store. Evans know this is the case. So they are happy to take our money but can’t provide one person to be there at the weekend to deal with minor problems?

Another good rating. Order placed, dispatched and delivered all within 5 days. Items arrived well packaged.

Just bought a new Vitus Sentier hardtail mountain bike and I’m absolutely chuffed with it!

I dealt with Kyle from the Guildford store, from start to finish, from my initial phone consultation through to walking me through the different bike options. He made the whole experience really enjoyable. Super knowledgeable and professional, especially for someone who has been out of riding for a while.

I picked the bike up yesterday and Kyle took the time to walk me through everything, setup, gears, braking, tech, and general maintenance. He was patient, friendly, and explained everything clearly, which I really appreciated.

5-star service all round, great staff, great store, first-rate experience.

Can’t wait to get out riding this weekend now that spring has finally arrived!

Huge thanks to the team at Evans Cycles Guildford — highly recommended. 🚴‍♂️

Easy ordering amazingly quick delivery

Do not buy a bike online with Evans.

I recently attempted a 'Click and Collect' order, but the system defaulted to a standard online purchase. I later discovered that online orders cannot be returned in-store, leaving me stuck with additional delivery and return fees. While your in-store staff is excellent, the online infrastructure and lack of customer support are incredibly frustrating. I’ve wasted half a day on this, and as a result, I will not be shopping with you again.

I ordered a bike to store and was informed it was broken in transit. The store people were not very helpful and provided no timeline on when the bike would be fixed, if a replacement could be sent. After spending a lot of money on bike I would have expected to be better informed and solutions found quicker.

My order of bike for my son’s birthday which was ordered in ample time went missing in transit and the tracking number disappeared aswell. Raised this with customer service they arranged for a new bike to be sent out.
Unfortunately my son is not going to have the bike he was looking forward too on his birthday now.
I appreciate this is more a courier issue rather than Evans themselves but still it’s all part of the overall online order purchase I’m paying for.
I have to say I’m Disappointed.

Amazing deal. Been needing a budget friendly commutator bike that I can customise. Good customer service on arranging delivery.

Called to look after online search. A friend had just changed allegiance to james cycles after several poor experiences. Found it hard to believe.
I left fairly efficiently after one of the 2 staff managed to raise a finger to a general area for my request , then basically walked off. Absolutely shoddy. Several bikes in there tho.