Evans Cycles Arvostelua 16 399

Well what can be said apart from shocking. Let me start by saying please save you money and do not spend it on a new bike at this shop .
I’ve had two electric bikes from Evan’s and both bikes I’ve had to pay out of my own pocket because they are not competent to do so .
The first bike a muddy fox electric avenue I had replaced 3 times because it was faulty when they finally supplied one I still had to pay out to get things fixed after just one month I had to replace 3 spokes and the gears broke and had to replace them because I just did not trust them anymore the second bike why did I go back I know again the cassette had to be replaced twice after 2 weeks the chain snapped and the gears still do not work as they should I’m done with contacting them as it’s impossible none of th technicians have experience and the customer service is just shocking so please go to a local bike shop yes they are a bit more expensive but you get good customer service and experienced technicians SAVE YOUR HARD EARNT CASH AND DONT SPEEND HERE

Very poor, you can’t speak with a human. It’s a machine

Sent my glasses charge 44.oo when arrived sticker on them 25.00 plus 30 % off disgusting what this company is doing to people

Poor customer service in-store and via email. Having sold a used incorrect item in correct packaging by Justin D in London, after investigation deemed that they didn't and wouldn't sell a used item, but the camera's wouldn't lie if they wanted to check. Avoid at all cost! Stick to Condor Cycles and Balfe Bikes.

Excellent, no issues.

Despite paying for enhanced delivery my parcel arrived 4 days later and was left by Evrie at a house three-quarters of a mile away

One star because that is the minimum, avoid at all cost.
When i collected bike after a pre delivery service the rear mudguard was fixed on with a tie wrap.
13 months later one stancion of the front suspension forks has pitted chrome and they tried to pass it to Suntours telling me the warranty was with Suntours, not the retailers responsibility, this is legally incorrrect.
Totally unhelpful,dodging their responsibilities.
Shop elsewhere, anywhere will be better than Evans Cycles

Avoid. I have been waiting for 4 months for a refund on a bike purchased in October. Only contactable via a chat function. I’ve been through that 3 times and still no refund. I’ve tried today and the chat function isn’t available/there is no other way of contacting the company. Terrible approach to customer service

Great shopping experience. Item delivered well ahead of scheduled time.

I bought two items of clothing from Evans Cycles in Chelmsford via their on-line sale to be delivered to their shop. Whilst walking away from the shop, with my husband, we realised that they had over-charged us. Went back to the shop and they cancelled order, after a phone call to customer services, and started the order again with the correct payment. I was told that the refund would be in my account with 2 to 5 working days and received an email confirming this. After 6 working days and no refund received I contacted Customer Services by email, no telephone number to call which I would have preferred, and was dealt with very promptly. I was told to go back to Evans Cycles, Chelmsford, and they would arrange the refund to my credit card account. The staff were very apologetic at the oversight and the refunds carried out. A bit of an inconvenience but all worked out in the end. All shop staff and Customer Service staff very professional.
Thank you
A satisfied customer

Delivery driver dumped the bike at the side of the house in full street view. Fortunately the bike was still there and in great condition. Simple assembly.

Website says includes free professional bike build but bike was delivered requiring assembly

Some stuff delivered well and on time but some stuff not. Company use Evri as a delivery service even with their reputation being as awful as it is. Been told they have no control over who delivers.
Lost three of my packages
Took over a week to even send them out again
Have no customer service to phone
Customer service email workers clearly have no idea what they’re talking about as I was told I’d get an email confirmation for my items being re sent to then find out that the guy had no idea that they don’t send email confirmation on resends.
I had to send over 10 emails to this company to get it sorted
Spent over £1000 on the site and still can’t use my bike because of some bike lights
Now my package I’m pretty sure has been lost a second time, over a week and a half after the original package was sent. Raised the issue with them on a Monday they didn’t send it out till a Thursday so I’m yet again just left sat waiting the whole weekend because Evans doesn’t work weekends, must be nice for some. Now I can’t get to work at all so I’ll have to take time off, thanks for that eh?

Final update, they tried THREE separate times to re send out my package for it to be stolen by Evri every single time. According to them they can’t chose another courier so I’m out the money. They refunded the original £100 to my cycle scheme after over a month from when the first parcel was sent. Obviously no one wants to take any responsibility for the over £100 of my own money I had to spend to get what Evans couldn’t manage to get delivered to me and spent over £200 on public transport in that time. The whole point in the cycle scheme was to make my life easier not harder. So now I’ve got my £100 cycle scheme voucher I don’t need and will still have to pay for. I’m out £400 but no one cares. Avoid this company at all costs.

I’m the lucky one it was just some lights a lock and gloves, people have had whole bikes go missing and had to wait months for a solution, sometimes people have had to get cycle scheme involved because they’ve tried to say it’s Evris responsibility when that’s not how it works. Evans contract is with Evri, mine was with Evans. They don’t care. They don’t know what there talking about and it took over 60 emails over a month to get it sorted. Shocking.

Have to pay shipping charge regardless whether collected or posted.
High shipping cost considering slow delivery times and using worst courier “Evri”

Bought a bike in the sale, expecting a good deal and reliable service from a reputable company. I was given a delivery date, but then received conflicting emails from Arrow XL and Evri about who was actually shipping it. Evri updated me this past Saturday and said they were waiting for the parcel from Evans and would update me in 48 hours...then nothing.

I contacted Evans via online chat (no phone support) and was told my bike is lost. There was no explanation or effort to investigate how it went missing, and my only options were a refund or re-delivery, with low stock meaning the order most likely would be cancelled.

For a company that sells bikes, this is inexcusable. Extremely disappointed and has put me off ever buying from Evans.

Quick a easy. A pleasure to buy from

Good products, good price, as described and delivered on time. Overall very pleased

Getting a bike delivered to store was absolutely infuriating. There were many false alarms "your bike has arrived"... It hadn't.

However, Owen from customer support was brilliant throughout and was the only person throughout the whole process who seemed to have an ounce of common sense.

If it weren't for Owen, it would be a one star review. If it were a review solely for Owen, it would be 5 stars.

Inexistent chat customer service. Good luck if you need to contact them via chat.

UPDATE: Finally got through via email but not fast enough to update my order.

I was looking for a couple of uncomplicated 20" wheeled bikes for my grandchildren. I wrongly imagined that Evans would be very expensive but they stocked some basic Universal bikes that were precisely what I needed and at a sensible price. I ordered them late Thursday and they were delivered the following Tuesday morning. Great bikes at a great price.