Oliver White

Completely useless company. Ordered a bike for collection and they put my contact details for delivery to the store which caused delay and confusion. Now I have just been to pick up the bike and they sent the wrong bike to the store?? I got a lift into town now I have to walk home. Don’t bother.

I signed up to IG UK for the 1% cashback transfer offer in January.
I filled out all the paperwork, they made no progress in 3 weeks and didn't reply to my emails until I followed up with them via their online chat, which is awful by the way. They then finally submitted the paperwork to Vanguard the day after. The transfer now has no chance to meet their arbitrarily short deadline of 28th of February and they don't need to payout the 1% cashback, which will come to £2000 for me. After asking with customer support they have no intention of making it right and just say "I understand this may be disappointing, and I apologize, but we are unable to make any changes in this case." So don't bother transferring to them, they will intentionally delay transfers for weeks - months (month if you don't chase them up probably) to not honour the cashback...