Mrs Kunjlata Patel

Speed of service,honesty,professionalism and courtesy
Joseph,Paul,moss and Rebecca pulled out all the stops to make sure my bike was ready ASAP despite major rebuild needed
Full marks as always to Balfes

Brilliant app sometimes a bit difficult to navigate but otherwise super great

Just after new year 2026 my front derailleur gave up and caused so much trouble and potential dangers to me
On my way home on sat 3rd Jan i popped into balfes Streatham my local go to bike shop and asked if they could solve it today
Jack a new member of staff asked Rebecca the manager if he should book it in which would have been very inconvenient as I was no free time later and she said have a look at it as she knew time for me was always a problem
Within 15 mins Jack expertly fixed the problem and explained what the issue was. It was one I had never come across before.
Now the bike rides brilliantly.
Balfes saved the day as usual
Use them or we will loose an invaluable asset

Rebecca and Paul made sure that the item I asked was appropriate and made sure they had it stock
Also I ordered a spare just in case and they said they would inform me ,.Rode away very satisfied then realised that they the tool I had would be not up to to the task of fitting the part-.
Went back with shame on my face but with a sunny smile they did the job in 5 mins.
Not only that but thanks to their efficiency the spare part came th he next day which I was promptly informed by Paul by SMS
That what I call service
As say I say to all who ride a bike don't bother with the rest Balfes IS THE BEST.

Always helpful and great communication

Rear derailleur hanger snapped and mashed up derailleur as well on Sunday 26th am
Took it to Balfes Streatham (my go to guys),although they could not do it that day they understood I needed Tuesday if possible but definitely by Friday.
The said although no guarantees they would try their hardest.Lo and behold got a message saying this is the quote (which was reasonable).
I said go for ita take some extra if needed to finish it Monday.
They said not necessary and then miracles,got a message at 3.30pm saying all ready.
After collection it rode like a dream.
Cannot thank them enough
Pete and Ross served me monday and Rebecca and Chris on Sunday
As I have said before Balfes are the best.Use them
Essa

Once again balfes Streatham saved the day
Bike totally unusable on Sunday, Rebecca and Chris said said they would try to get it done Mon as I needed it to get to work Tuesday but parts could be an issue.
Well miracles happen Ross and pete who served me on monday sent a message 10am saying they it could be done but no promises for monday,but lo and behold 3.30 pm got a message saying it was ready to collect.
Goes like a Rolls Royce now
Cannot thank them enough
Use them you will not regret it

25/01/2025
Chris and pete were absolutely brilliant in getting me going within 6 mins
More bad luck on my part on 26/01/2025,but Rebecca and chtis did their superhuman best to make this repain would not take too long
10 out 10 as always for the team

The agent was so helpful
,professional courteous and understood my needs and
concerns very quickly and came up with a solution which was cost effective and still Met my needs.
All in all could not ask for or get
better service.
First class keep it up,.

As always balfes saved the day,needed a new clamp as nut was stripped.They first checked a replacement was available and when it turned out it was not they ordered it still leaving me able to ride the bike.
They sent a text when it was available and fitted it while I waited all at 8.05am so I could get to work on time
Absolutely brilliant
Thanks to John,Chris and Ross

They diagnosed I needed new chain and cassette. Gave me a day but then I found I couldn't make that day. They very quickly changed to another day. Took bike in at 8am and lo and behold all done by 11am with a telephone call to tell me all was done.
That's service for you.

Sent a review yesterday.but anyway Sunday 27/1/24 John,Ross and Rebecca went beyond the call of duty to get me mobile again and also suggested a follow up service which they did on Fri.handed in bike at 8.30am got a message at 10.30 to say it was ready to collect.
Outstanding platinum service ethos.
Don't try the rest Balfes is the best.
30

Brilliant value for money.very polite friendly and knowledgeable agent who also gave further advice on how to save money in the future.

Once I explained the reason for my call the agent did all she could to resolve the issue but since its was beyond her area of expertise she informed me she would rapidly escalte the issue.
Very friendly

My saddle searched complely collapsed due to.me overtightining a nut on the saddle clamp on Thursday night and it was agony cycling 5 miles in that state back home
Thank god balfes were open at 8pam on Friday. morning.John at Streatham Hill branch found a replacement clamp adjusted the height etc All in 10mins and was able to get work agony free.
Fantastic service as usual from them
Use them you can't beat them

The lady to whom I talked this morning 12/96/23 to re my in house display was very helpful patient and courteous.She informed that there probably would be a delay before the display started working but also advised me what do if there was still an issue later that day.
Her name is Gloria and she was great.
Later that I checked the device and found that it was still not functioning.I therefore contacted OVO and was put on touch with a gentleman called Miracle who was the technical expert.
After taking a lot of trouble and being very thorough he managed to get it functioning.
True to his name in my opinion he had performed a miracle.
So my profound heartfelt gratitude to him.
Thanks Ovo for having Gloria and Miracle in your team

Although I could not achieve what I wanted by phone the advice given to me to go to a local branch which I did enabled me to do want I wanted.
Ps the lady at Croydon branch whose name is Nina Hayward was so helpful,efficient and pleasant in enabling me to achieve my goal so a million thanks to her.

Very helpful and efficient. Understood what i wanted asap and did not waste time.
Saved me loads of money