1 . Holiday booking and flights easy. 2. Paying for luggage and seats separately - what's that about? 3. I travel with a personal bag and check a luggage why is this not an option? My booking now r... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
From the minute the phone was answered, nothing was an issue, very professional and extremely helpful. Was delighted to be looked after so well. Will definitely use them again. Recommendations tranfer... Näytä lisää
Yritys on vastannut
Good choice of destinations and are available on the phone if there's any problems. Also if there's a glitch in the computer system of the airline you are notified and the problem is usually sorted wh... Näytä lisää
Yritys on vastannut
I submitted a request to Aer Lingus to ask if I could get a seat next to my brother who has a disability. I was given a case number but some weeks have passed without a reply. However, the Aer L... Näytä lisää
Yritys on vastannut
4,6
Erinomainen
854 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 83 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Holidayswithaerlingus
Thank you Joe for the 5-star review.
We're happy to hear that our website was easy to use and navigate when booking your holiday. Its great to hear that you found a good value holiday offer.
All the best
Brian
The Holidays with Aer Lingus Team
website easy to use great choice of…
website easy to use great choice of hotels and at a good price
28. maaliskuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you Neil for the 5-star review.
We're happy to hear that our website was easy to use and navigate when booking your holiday. Its great to hear that you found a good value holiday offer.
All the best
Brian
The Holidays with Aer Lingus Team
Vastaus yritykseltä Holidayswithaerlingus
Thank you Muriel for the 5-star review.
We're happy to hear that our website was easy to use and navigate when booking your holiday. Its great to hear that you cant wait to get away for your trip.
All the best
Brian
The Holidays with Aer Lingus Team
Great website- really functional and…
Great website- really functional and user friendly! Love the price calendar to help find budget deals.
19. toukokuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you for the 5-star review.
We're happy to hear that our website was easy to use and navigate when booking your holiday. Its great to hear that you found the price calendar a great assistance to help find some great deals.
All the best
Brian
The Holidays with Aer Lingus Team
Very seamless transaction
Very seamless transaction. Easy to navigate. Fantastic service with holiday sorted in a few clicks.
14. toukokuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you Aideen for the 5-star review.
We're happy to hear that our website was easy to use and navigate when booking your holiday. Its great to hear that you found it such a positive user experience.
All the best
Brian
The Holidays with Aer Lingus Team
I had to ring to seek clarification and…
I had to ring to seek clarification and the phone operator was friendly helpful and resolved my issue promptly.
29. huhtikuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you Joanne for the 5-star review.
Its great to hear that your recent call with Aaron from our Holiday Support team was so positive and your holiday query was resolved in a prompt and friendly manner.
All the best
Brian
Holidays with Aer Lingus.
Easy to select and cost a holiday
Booking process super easy. Great service
Would have given* … difficult to work out if baggage covered without having to buy additional baggage! Also would be great if the holidays app was integrated with Aer Lingus app.
5. toukokuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you Dee for the positive review. We're sorry to hear the baggage information wasn't as clear as it could have been and that's really helpful feedback, and we'll look into making that clearer during the booking process. The team are always looking at making changes and updates to the booking experience.
Kind Regards
Brian
Holidays with Aer Lingus
Very easy site to navigate and the…
Very easy site to navigate and the booking of the holiday was straightforward and really good value
Happy to book with Aer Lingus holidays again
16. huhtikuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you Mary for the 5-star review.
We're happy to hear that our website was easy to use and navigate when booking your holiday. Its great to hear that you found a good value holiday offer.
All the best
Brian
The Holidays with Aer Lingus Team
Excellent experience
Excellent experience, very easy to deal with and great service and as well as that we had a great holiday! Can't beat Aerlingus for quality
2. elokuuta 2025
Vastaus yritykseltä Holidayswithaerlingus
Thank you for the 5-star review.
We're happy you found our website easy to use, your queries are answered promptly by our Holiday Support team and most importantly that you had a great holiday.
We look forward to you traveling with us again in the future.
All the best
Brian
The Holidays with Aer Lingus Team
Easy peasy.
So easy to follow, everything you need to know right at your fingertips.
27. maaliskuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thanks so much Patricia for the kind words and 5-star review.
Really happy to hear you found the website easy to use giving you a very positive booking experience.
We hope you have a very enjoyable holiday.
All the best
Brian
The Holidays with Aer Lingus Team
Flights problem addressed…
Flights problem addressed professionally, courteously and proactively. Impressed. Will go back.
30. maaliskuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you so much David for the positive review and kind words.
We’re delighted that the flight booking was resolved to your satisfaction by our Holiday Support team.
We very much appreciate the feedback.
We hope you have a very enjoyable holiday.
All the best
Brian
The Holidays with Aer Lingus Team
Very easy and quick great service.
22. maaliskuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thanks so much Glenn for the kind words and 5-star review.
Really happy to hear you found the website fast and easy to use giving you a very positive booking experience.
We hope you have a very enjoyable holiday.
All the best
Brian
The Holidays with Aer Lingus Team
Recommend!
Staff were very helpful in their guidance and assistance. They were knowledgeable and courteous.
19. maaliskuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you so much Mr Lilley for the 5-star review and kind words.
We’re thrilled you had such a positive interaction with Charlene from our Holiday Support team.
We very much appreciate the feedback.
We hope you have a very enjoyable holiday.
All the best
Brian
The Holidays with Aer Lingus Team
Listened and matched
Lovely interaction... Listen to what we requested and matched perfectly
Lovely lady
23. maaliskuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you so much Deborah for the 5-star review.
We’re thrilled you had such a lovely interaction with Corina from our Sales team, its great that she was able to match up a holiday to all your requirements and needs.
All the best
Brian
The Holidays with Aer Lingus Team
Easy smooth
Easy smooth, website. Not bombarded with ads. Everything clear.....just wish they flew to more destinations
23. maaliskuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thanks so much Lewis for the kind words and 5-star review.
Really happy to hear you found the website smooth, clear, and ad-free giving you a very positive booking experience.
Totally get the wish for more destinations, Aer Lingus are always working on adding new ones, so feedback like yours helps a lot.
All the Best
Brian
Holidays with Aer Lingus
Customer first approach
Easy to use search function; great descriptions and photo's; customer first approach; great options and competitive pricing
2. maaliskuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you Nicola so much for the kind words and 5-star review.
It really means a lot to hear that the easy search, clear descriptions & great photos, customer-first vibe, solid options, and fair pricing are hitting the mark for you.
Thank you for choosing to travel with Holidays with Aer Lingus.
Best Wishes
Brian
HolidayswithAerLingus
Vastaus yritykseltä Holidayswithaerlingus
Thank you Tony for the 5-star review.
We're happy to hear that you found our website easy to navigate and that you found it to be a simple and fast booking experience.
Best Wishes
Brian
Holidays with Aer Lingus
Original issue sorted quickly
EDIT - I have updated my review to a 4 to reflect a very satisfactory phone call with Brian from Customer Care on 09/06/2026 who went through the issues with me and we were able to sort things out. Brian had taken the time to look into the issue and have a solution ready before calling me.
I had reviewed Holidays with Aerlingus previously and gave a high score. I changed an original booking to a different destination and found Deepak in Customer Care so helpful. For this reason I have left this review at a 2 star - Deepak was lovely, otherwise it would be a 1 star.
However I have just had a very unsatisfactory call with a different member of the customer care team when trying to change the hotel. I booked a hotel in an area that I have since discovered is a party district and I am travelling with a child. My fault, I understand there is administration costs in making changes however when I asked for a price difference on a different hotel the cost was coming in at nearly €2K more. If I go onto the website and book it as a new holiday, it is pretty much the same price as my current booking. This is complete price gouging and really disappointing. I am a loyal Aerlingus customer, I will always choose Aerlingus over another airline if possible, and was thrilled to find they had a full holiday option. This experience however has left a really bad taste in my mouth.
The Customer Care agent talked over me, it sounded like she muttered 'jesus' under her breath at one point, and while I completely take responsibility that the fault is with me on choosing the original hotel without checking out the area first, a bit more help trying to come up with a solution would have been appreciated. We now have to decide whether to go ahead with a completely unsuitable hotel for our family holiday or pay an extortionate cancellation cost. I will not book with this company again.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holidayswithaerlingus
Dear Yvonne,
Thank you once again for taking the time to speak with me directly yesterday about your holiday booking. I’m genuinely pleased that we were able to reach a resolution that works well for you and your family, and I truly appreciate your patience and understanding.
I sincerely apologise again for the pricing discrepancy in your earlier emails and calls, as well as the unprofessional aspects of the initial interaction. That error and the handling fell short of our standards, and I’m sorry for the added stress during your trip planning. We’ve now fully corrected the issue, with your booking updated to reflect the new accommodation at the accurate pricing.
I’ve personally reviewed the call recordings, and we take full responsibility. Your feedback has been flagged as an important learning opportunity we’ll incorporate it into our teams training to reinforce active listening, clear communication, patience, empathy, and professional conduct in all situations.
We’re very grateful for your continued support and for allowing us to make this right. We wish you all a relaxing family holiday.
Warm regards,
Brian
Customer Experience & Quality Manager
Holidays with Aer Lingus
Fantastic Service and support
Assisted over the phone by Sonia. Very helpful, friendly and patient with me. Booked city break quickly and without any delays. Many thanks
23. helmikuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you for the 5-star review and for your kind words. We appreciate you taking the time to share your positive experience of booking your city break with Sonya from our Sales team here at Holidays with Aer Lingus.
Best Wishes
Brian
Holidays with Aer Lingus
Value
Online booking was easy enough to navigate and that’s not always our experience with other sites.
17. helmikuuta 2026
Vastaus yritykseltä Holidayswithaerlingus
Thank you Helen for the 5-star review and for your kind words. We appreciate you taking the time to share your positive experience of booking your holiday on our Holidays with Aer Lingus website.
Best Wishes
Brian
Holidays with Aer Lingus
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