Easy to choose filters… narrowing the search. Great to see the alternative flights options. All aspects of travel.. baggage, transfers, travel insurance… I think ye have thought of pretty much everyt... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
It was my first time using the ‘On The Beach’ site .. the price was more competitive and the whole booking process was so user-friendly .. I was apprehensive while our booking was pending .. but once... Näytä lisää
Yritys on vastannut
The taxi on the way to the resort and back had seat belt and cleanliness issues, The resort was not 4 star and above as the mould in showers and indoor pool area plus lack of cleanliness, room ac is... Näytä lisää
Yritys on vastannut
Our booking was changed by them as hotel wasn't ready . But we were going to meet our family in this hotel. As relatives booked holidays from different company , they haven't got any changes. We tr... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä On the Beach
Yrityksen kirjoittama
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Yhteystiedot
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Irlanti
- onthebeach.ie
4,0
Hyvä
685 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Why can you not give contact details…
Why can you not give contact details i.e. an official phone number/ email address for your company to help with this issue?
My friend is extremely distressed with On the beach. She has waited in line for hours to speak to a rep on the phone to no avail. She has to cancel the holiday for personal reasons. And she is within the time frame to do so. She feels that she spoke to a scammer yesterday, 16th April, when she was asked to download an app called worldremit money transfer. The person asked her highly personal details, including her current employment situation. She had to hang up on him. I'm representing her as she has tried every avenue, has hit a brick wall and is highly anxious now and distrustful of the On the Beach company. If this has happened to anyone else, can you chat with us.
The holiday booking reference is MYB14912359B. This has gone on for weeks, and needs to be sorted now.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
Vastaus yritykseltä On the Beach
Thanks for your kind words! So pleased to hear everything went smoothly with your booking 👍
Here's to many more good holidays ahead!
The Team at On the Beach
Great deals, quality accomodations, secure booking
Great deals, and good quality hotel stay offers, even on a budget. Easy to navigate holidays and feeling of security once all booked.
17. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks for your kind words! Great deals + quality stays + easy booking = the perfect holiday recipe 😎. So pleased you felt secure throughout the whole process too. Here's to many more budget-friendly getaways!
The Team at On the Beach
Second time booking with On the beach
Second time booking with On the beach. Would recommend.
20. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks Aoife! Delighted you came back to us for round two 😊 Your recommendation means the world to us.
The Team at On the Beach
Booked another trip with on the beach
Booked another trip with on the beach. easy enough done. Flights grand, hotel grand and most of the staff at the hotel were grand apart from when leaving, we booked a taxi the night before for 5 people and only a 4 seater came. Receptionist didn't want to know and kept saying it was only booked for two - a bit crabbit. Anyway I sorted it. Nice hotel though.....
21. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks Colin! Glad the booking was straightforward and that you enjoyed the flights and hotel overall. Sorry to hear about the taxi mix-up on departure day - not the smoothest end to a trip, but well done for sorting it out! Here's to many more grand getaways 😎✈️
The Team at On the Beach
Few clicks and I'm off to Vegas!!!
Easy to book and everything explained and no hidden charges. Was able to change payment dates to suit me.
22. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks Mark! Transparent pricing and flexible payment options – that's how we like to keep things simple 😎. Glad we could work around your dates too!
The Team at On the Beach
Easy to navigate website and good…
Easy to navigate website and good details provided
19. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks Fiona! Easy navigation + clear details = the perfect recipe for stress-free holiday booking 😎. Hope we can help you plan your next getaway soon!
The Team at On the Beach
Low stress booking experience
Easy to choose filters… narrowing the search. Great to see the alternative flights options. All aspects of travel.. baggage, transfers, travel insurance… I think ye have thought of pretty much everything!
I would like to see my booked flights in the Ryanair app, before its check in time though🤔
22. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks Máire! So pleased our filters and flight options made finding your perfect trip a breeze 😊. We love that you found everything you needed in one place - that's exactly what we're going for! Your feedback about the Ryanair app is really helpful too. Hope you have an absolutely brilliant holiday!
The Team at On the Beach
Great Value Holidays
Great Web site easy to see what you're looking for.
Great value holidays.
Good email notifications re your booking.
22. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks Mary! So pleased our website made it easy to find exactly what you were after. Great value + clear communication = the perfect holiday booking combo 😎✈️. Hope you have a wonderful trip!
The Team at On the Beach
First Time using this Site
It was my first time using the ‘On The Beach’ site .. the price was more competitive and the whole booking process was so user-friendly .. I was apprehensive while our booking was pending .. but once confirmed, I was more relaxed .. looking forward to our holiday and hoping all will be as promised 😀
19. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks for your lovely review, Diolinda! So pleased we could make your first experience with us a smooth one. Competitive prices + user-friendly booking = the perfect start to any holiday 😀. Hope you have the most wonderful time away!
The Team at On the Beach
Well this is the first time using this…
Well this is the first time using this company so when I return from my holiday I will be able to answer this question im more detail.
18. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks Susan! We're chuffed to be your choice for your first booking with us 😊. Hope you have the most brilliant holiday and we'd love to hear all about it when you're back!
The Team at On the Beach
Really helpful website helped with…
Really helpful website helped with anything I asked. No problems with anything would highly recommend
21. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks Rebecca! So pleased our website made everything straightforward for you 😊. A smooth booking experience = more time to get excited about your holiday!
The Team at On the Beach
This is my original message i sent to…
This is my original message i sent to on the beach a couple of weeks ago and guess what I had a reply but still not heard anything ..
What a awful service to try and get through to someone and all I wamt to ask them to do is use my £70 voucher on my holiday which they promised that they would do but trying to get through has been painstaking hence why ive come through to trustpilot ..
If anyone can pick up on this and sort this I would appreciate it and id be happily do a complete different review to reflect this..
My booking ref is MYB14767439B
This is their response
Thankyou for your review we've sent you a request for some additional details to help us better to understand your experience once we receive those we will follow up with a full response.
REALLY is my message not self explanatory all I want is the £70 thats in my wallet to be used on the current booking I have as promised to be used how simple does it need to be 🤷♂️🤷♂️🤷♂️
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On the Beach
Hi Alan,
We’re really sorry for the delay in getting this resolved and for the frustration caused while trying to get through to us — we completely understand how this has felt, especially when your request was straightforward.
To confirm, the additional £70 voucher was successfully applied to your booking on 9th February and has been deducted from your remaining balance. We’ve also sent you updated booking documentation via email which reflects this change.
We’re very sorry that this wasn’t communicated clearly sooner and for the time it’s taken to provide you with a clear update. We appreciate your patience and you bringing this to our attention.
If there’s anything further you need, please don’t hesitate to get back in touch.
Kind regards,
On the Beach Holidays
Excellent experience very easy…
Excellent experience very easy booking.. never any issues or problems.. will be booking again with yourselves soon.
16. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks Bernadette! So pleased to hear booking with us was hassle-free and smooth sailing 😊. Easy booking = more time for holiday planning! Looking forward to helping you with your next getaway soon.
The Team at On the Beach
The taxi on the way to the resort and…
The taxi on the way to the resort and back had seat belt and cleanliness issues,
The resort was not 4 star and above as the mould in showers and indoor pool area plus lack of cleanliness, room ac issues and very limited food selection left a lot to be desired.
The beach area was dirty and overall was not a fun experience
13. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Hi Rija,
Thank you for your feedback.
We’re very sorry to hear about the issues you experienced with both your transfers and your stay. Concerns around vehicle safety and cleanliness, as well as the condition and standards of the resort, are taken seriously, and this is certainly not the experience we want for our customers.
We understand how disappointing it must have been to find the accommodation did not meet expected standards, particularly with the cleanliness, facilities, and food options, and that the beach area also fell short.
Your comments have been noted and will be shared with the relevant suppliers and internal teams so that these matters can be reviewed and addressed.
If you would like to discuss your experience further, please contact us via live chat and one of our team will be happy to assist.
Kind Regards,
On The Beach.
I still have not got an email about…
I still have not got an email about what i requested. I would have liked it to be resolved on the chat before the messenger left. I am still waiting for a board change from bed and breakfast to all inclusive.
16. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Hi Rebecca,
I’m really sorry for the wait and totally get why you’d want everything sorted out in one go instead of waiting for an email—especially when you’re excited about upgrading your holiday.
Switching your booking from Bed & Breakfast to All Inclusive means we need to check the new price with the hotel and update your booking properly. This is handled by our Amendments Team, not the live chat folks.
I see your request came through two days ago, and right now, the team is working with the hotel to get the best price for your upgrade. Since it’s a busy time, it usually takes a few business days for them to sort it out and send you a quote.
As soon as we have that quote, you’ll hear from us straight away—no need to keep checking back or stay on chat. We’ll make sure you’re in the loop!
Thanks so much for your patience while we get this all set up. Once your All Inclusive upgrade is confirmed, it’s going to make your trip even more amazing! 🌞
On the Beach
Vastaus yritykseltä On the Beach
Thanks Amanda! Simple booking + great prices = the perfect combo 😎. Hope you have a fantastic trip!
The Team at On the Beach
I have waited for more than two hours…
I have waited for more than two hours in your queue and I was the next person, I was then thrown out of the queue, when I went back in ithe online queue to message an agent was 112 in it, what the hell is going on with on the beach? The whole thing is very detressing, booking reference MYB14975897B
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On the Beach
Hey Eoin,
I’m really sorry you had to go through that. Waiting for two hours, finally seeing that you're next, and then getting kicked out is incredibly frustrating—it's the last thing you need when you’re already stressed.
With the peak holiday rush in full swing, our systems have been under a lot of pressure. I know simply saying "it’s busy" doesn’t make the wait any less annoying, but we’re working hard behind the scenes to keep things moving as smoothly as possible.
Good news, though! I’ve just checked your account and see that you managed to get through to an agent shortly after that hiccup, and your issue is now all sorted.
We are here if you need any further assurance, and again, we are so sorry for the experience you had.
Thanks,
On the Beach
I had s great service booking my…
I had s great service booking my holiday, and best prices for the time off year that suited us,
17. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Thanks Maria! Great service + best prices = the perfect holiday booking combo 😊. So pleased we could find you a brilliant deal for your time off!
Hope you have a wonderful trip!
The Team at On the Beach
Price change.
I was disappointed to see the same holiday , more than €200 cheaper to buy the next day .
16. huhtikuuta 2026
Vastaus yritykseltä On the Beach
Hey Rosarie,
We’re really sorry to hear of your disappointment regarding the price increase, and we completely understand how frustrating it can feel when costs change.
As a travel agent, we don’t own or control the airlines or hotels included in our packages. All prices are set directly by our suppliers and can fluctuate based on availability and demand. This means we’re only able to provide pricing as it stands at the exact time of booking, and unfortunately we’re unable to honour previous prices once they have changed.
We hope despite these issues, you have a lovely holiday
Kind Regards,
On the beach
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