Split My Fare Arvostelua 

Top rate customer service - they set the bar for how customer service should be ! Highly recommend.

The trains were cancelled due to the recent train accident and they were very efficient on refunding me my tickets.

Helpful and timely response to an issue that made me believe in customer service again - special shout out to Richie for his time and care!

Took the hassle out of booking and even gave me a first class leg!! Brilliant 😄

The most unbelievable customer service. Replies came incredibly quickly and we were able to fix my problem super fast. Possibly best customer service I have worked with.

Easy, quick way and cheaper tickets to order online. Used them for a long time now - longer journeys can get complicated but a good, discounted servce generally.

Other sites say you have saved through splitting fares (eg Trainline) but with Spilt my Fare there are much greater savings. I went from Exeter to Stratford upon Avon return and your site gave me the best deal.

Have found them the best split fare site - easy to access and to understand with plenty of options to save

Cheap ticket prices, very flexible

The guys at Split My Fare have taken all the hassle out of finding the cheapest rail fare, and it's really straightforward to navigate the app. Good features to help find the most flexible ticket or the fastest route. Not sure why I'd ever book a rail ticket another way!

We r pensioners so anyway we can save money we value. Split the fare is all done for you in the app. Because of this we r enjoying a great time travelling up & down the country enjoying visiting family & friends. Thank you.

Easy to use app and significantly cheaper fare. Great would definitely use again.

There's nothing that's not the reason to use SMF where a change of trains is involved. Honest, upfront and reliable these guys are absolutely the bees' knees when it comes to saving money on train travel. They're answerable too. Their responses and refunds are swift, efficient and reliable. Really, don't go anywhere else.

I have been using Split My Fare for the past 3 years to save on work travel to London - great service and good value tickets. There have been many occasions where I have needed to change my ticket due to meeting changes/ events and it has been great to have the flexibility to do this easily on the App. Any time I have needed customer support over email I've always had a swift response to my queries. The team really go over and above to help you and are always very polite and friendly in their comms. I use mainly for work but has also been great value for family trips with a railcard. Highlight recommended!

Travellers Beware! My experience of simply trying to save a few ponds on a rail ticket to Huddersfield ended up costing me more than if I had just bought the tickets on the day!!
Bought my ticket and then a change of circumstance meant I wanted to consider changing the day of travel to the next day so I looked on their site to see if this was possible and saw that it was so I was happy about that and looked into how to go about it.
Unfortunately there is no phone number to call to explain all this to which would make my life easier as as it turned out, the online instruction led me to believe I had to purchase the new ticket and then having done that to process my refund for the original ticket simply enter my original ticket reference number in the refund section and then supply the new ticket reference number to show I had purchased a replacement ticket which I did and pressed the refund!

However, what i received was about £3.78 from a £65 ticket purchase; not quite what i imagined I'd get and i was a little confused..

To save time I won't share my lengthy email experiences with Richie and ultimately Pete from customer services; but I can assure you that they seemed to take great delight in informing me that I had processed the refund incorrectly and although they could clearly see that I had bought a follow up ticket to replace the one I cancelled, they would not rectify the situation and basically said it was my error and tough luck and were pretty unsympathetic that I had just paid twice for the same single journey and had in fact paid more than the standard fare would have been in the first place.

To be honest, I was angry because obviously an error had been made somewhere and perhaps it was my error or just not understanding the system, but I wasn't trying to cheat the system or just get a refund for no reason; I just maybe assumed that common sense could prevail and they could see the mistake for what it was and do the decent thing and out of courtesy, process the refund and maybe I would continue to use this service as they had a great customer care ethic!

Unfortunately that is not the case and they have no empathy for innocent mistakes and care only about the moment, in particular Pete who would appear to be the one in charge, who I assume will respond to my review with his spin on things to make me look like anything but the victim here so that anyone who reads my review will not rethink using the app in the first place.

I'll leave it there and I will leave it to you to consider if the app is for you or not, but for me it most certainly is not and I think I will pay the old fashioned way in the future and never complain again about the price of a British Rail ticket because here is a business that can actually make you pay more than BR and that my friends is something they don't have a problem with !!

I had an issue trying to cancel my booking. I appreciate for your help, especially Richie who assisted me with email. The issue was resolved promptly and efficiently.
John McCormick

Usual excellent from this company (on this occasion, Pam) who handled my request with aplomb.
Its always been easy to deal with the these folks, and its good (and rare) to get a quick and positive response whenever they are contacted.
I use Splitmyfare whenever I can.

I have always found splitmyfare to be the cheapest and most responsive. They respond quickly to queries and are incredibly helpful. I would strongly recommend!

Fast, great response from Richie and the Customer Services team to resolve a refund issue. Highly recommended!

Used to be a regular customer of SMF until I noticed this...

I check my journey one night and its £17, in the morning on the same browser its gone up to £20. I look on a different browser and its £24. I tried to check on Mullvad but their site won't work on there because they cant track you.

I quickly purchased the £20 ticket in fear they were going to keep playing with the prices as they track you and force you to panic buy. I checked a competitor site after (Trainsplit) the journey I had just booked was £17 still.

I contacted SMF and the customer service rep showed me a screenshot of what they see for my journey, just £16. Proof in itself that their pricing changes depending on the user and what they think they can get away with in the moment.

They wouldn't refund the £4 difference, I will be using other sites from now on.