We visited the Oka Bath Store yesterday and were helped by Linda, who was just superb. The side table we wish to purchase is no longer available to order and Linda took the time and trouble not only... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
It’s always a pleasure to visit our local Oka store in Tunbridge Wells. The displays are amazing and the sales assistants are so help and knowledgeable of all the products. Simona is absolutely fant... Näytä lisää
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On visiting the Guildford store to buy new cushions, I was initially approached and helped by Emma, who referred me to Diana. Both members of staff were incredibly good and helpful, especially Diana,... Näytä lisää
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All the staff are very friendly and knowledgeable. Amelia and Natasha were very helpful and nothing was too much trouble when considering how furnishings worked together. They gave as much time as I n... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
What is OKA all about? Simply put, it’s a love affair with living well. Since the very beginning, we’ve been on a mission to create things that make time spent with friends and family more memorable. We believe that’s the secret to living beautifully: enjoying it. OKA started small, with three women bringing unique designs from the Far East to shoppers in the West. Lady Annabel Astor, a serial entrepreneur on a mission to find special items to decorate her holiday home with, invited two friends along: her sister-in-law Sue Jones, whose decorating pedigree included stints at Jasper Conran and Colefax and Fowler, and Lucinda Waterhouse, a skilled horticulturist whose company made exquisite faux flowers. Together they set out to create a catalogue of charming home upgrades. From the start, the OKA team has called on talented artisans from all over the world to bring its ideas to life. Our furniture and homewares prioritise beauty, comfort and style, but we choose items for their integrity, not because they fit a prescribed look. The magic of OKA is the mix: hand-picked global treasures, rich textures and patterns, and timeless furniture profiles. It’s ever-changing but unwaveringly British; elegant and easy-going; sophisticated but never stiff. And our name? OKA is a phonetic take on ochre, a colour that nods to the East, yet feels innately British. A blend of cultures and aesthetics working in perfect harmony, which is at the heart of everything we do. Building on over two decades of collections, 13 experiential stores in the UK, a website, and an ideas-packed magazine, we’ve become a destination for lovers of home, season after season. And the more we continue to follow our passion for design, the more we inspire others to find theirs.
Yhteystiedot
166 Purchas Road, OX11 7BF, Didcot, Yhdistynyt kuningaskunta
- +44 1235 433930
- customerservice@oka.com
- oka.com
4,5
Erinomainen
5 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
We had help from Diana who was patientcushions dilema…
We had help from Diana who was patient and fabulous . No hard sell g and nothing too much trouble and had very stylish ideas
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Nicky in the Guildford branch did a…
Nicky in the Guildford branch did a great job in advising , really helpful in helping me make the right choice and decision . Her help was invaluable and made the whole process so much easier.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Badly damaged furniture
One of the items (a large chest-of-drawers) was very badly damaged, but the box was unscathed, leading me to believe that the item was shipped when damaged. Also, a 15-minute delivery slot isn't long enough to carry, unload, unpack, and remove the packaging for two large pieces of furniture, although the delivery team was fantastic.
11. maaliskuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
A great shopping experience
All the staff are very friendly and knowledgeable. Amelia and Natasha were very helpful and nothing was too much trouble when considering how furnishings worked together. They gave as much time as I needed but they do not push you to buy. It is a very nice shopping experience.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA
Dear Mrs Simon
Thank you for your lovely review. We are delighted to hear that you enjoyed your visit to our Bath store and Natasha and Amelia offered such fabulous service. It's wonderful that they were able to assist you with their design ideas and guidance and we will be sure to share your kind words with them, and the wider team.
We truly appreciate your support and we hope that you will visit us again soon!
Warm regards
OKA
Exceptional customer service
Always exceptional customer service online and in store
2. huhtikuuta 2026
Vastaus yritykseltä OKA
Dear Customer,
Thank you for your kind feedback. We’re so pleased to hear you’ve had such positive experiences both online and in store.
We really appreciate your continued support and hope to welcome you back again soon.
Kind regards,
OKA
Oka Knutsford is fantastic
It’s always a brilliant experience in Oka Knutsford the staff are fantastic, so friendly and helpful. Louise served me yesterday and she’s so good ❤️
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA
Dear Viv,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your kind words on to Louise and the team.
It’s always great to hear from returning customers, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Vastaus yritykseltä OKA
Dear Michael,
Thank you for your kind feedback. We’re so pleased to hear about your visit to our Redbrick store, and we’ll be sure to pass your comments on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Vastaus yritykseltä OKA
Dear Stacey,
Thank you for your review. We’re so pleased to hear you’re happy with your purchases and appreciate you taking the time to share your feedback.
We hope to welcome you back again soon.
Kind regards,
OKA
Great service and amazing products of…
Great service and amazing products of fabulous quality
5. huhtikuuta 2026
Vastaus yritykseltä OKA
Dear Melanie,
Thank you for your kind feedback. We’re so pleased to hear you’re happy with both the service and your purchase.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Beautiful well designed products
Beautiful well designed products, exclusive knowledgeable staff and a super stylish shopping environment! Love OKA!
4. huhtikuuta 2026
Vastaus yritykseltä OKA
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Fantastic team and customer service
Katie and the team have been fantastic in servicing, delivering and providing expert advice for our furniture requirements. We’ve been delighted with the products and would highly recommend them going forward.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA
Dear Customer,
Thank you so much for your kind feedback. We’re delighted to hear about your experience with Katie and the Marlow team, and we’ll be sure to pass your comments on to them.
It’s wonderful to know you’re so pleased with your purchases, and we truly appreciate your recommendation. We hope to welcome you back again soon.
Kind regards,
OKA
Although their products are excellent…their delivery charges are outrageous
Although their products are excellent their delivery costs are an insult.
I recently purchased a light from their concession in Tunbridge Wells at a cost of over £200 and had to pay a delivery cost even if I used a pick up in store.
So I have to pay for my petrol (and time) to travel back to the store AND pay for delivery to the store....ridiculous!!
What an avaricious company.....
NOT impressed as you will gather.....
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA
Dear Mr Hancox,
Thank you for your review. We are glad to hear that you are pleased with our products, though we are sorry to read your comments regarding the delivery charges.
We appreciate that this may not align with expectations, particularly when collecting from store. Your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Great customer experience
Great customer experience
My friend spotted the rug we wanted in the Marlow store, it was reduced. I called up and Kate did the rest. So easy, it was delivered a few days later and looks great in our house.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA
Dear Customer,
Thank you for your lovely feedback. We’re so pleased to hear how smoothly everything came together, and we’ll be sure to pass your kind words on to Kate and the Marlow team.
It’s wonderful to know your new rug looks great in your home, and we hope to welcome you back again soon.
Kind regards,
OKA
Excellent customer service
Great customer service keeping me informed every step of the way.
1. huhtikuuta 2026
Vastaus yritykseltä OKA
Dear Mrs Trenholm,
Thank you for your kind feedback. We’re so pleased to hear you felt well informed throughout and that everything went smoothly.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
The delivery service is a shambles.
The delivery service is a shambles.
They cancelled the delivery on the scheduled day without communicating it to me. The reason was that there were only 2 men and 3 men were needed as it was heavy. When they arrived the week later there were 2 men. They refused to do it was the patio was wet and they didn’t want to dirty their clothes. It was garden furniture. After protest they eventually agreed to deliver and assemble it. They were 30 later than the £30 extra premium slot I booked. The standard delivery for the item was £95! Neptune delivery is £30 across the board and they are 100% better.
Watch out for multiple sales. Don’t pay the full price as it will likely go into 20-40% off the week later then probably an extra 10% off.
The shop staff are always extremely friendly and helpful however there is clearly an issue with the logistics.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA
Dear Customer,
Thank you for your review. We are sorry to read about your experience and apologise for the inconvenience caused.
We appreciate you taking the time to share your feedback regarding the delivery, and this has been passed on to the relevant teams for review. With regards to pricing, we do occasionally run promotions at different times throughout the year, which can vary across products.
If this matter remains unresolved, our customer service team would be more than happy to assist you further.
Kind regards,
OKA
Vastaus yritykseltä OKA
Dear Vina,
Thank you for your kind feedback. We’re so pleased to hear about your visit to our Chelsea store, and we’ll be sure to pass your comments on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Elegance
We visited the beautiful Tunbridge Wells store and very much appreciated the help we received from Simona with her care and artistic eye in helping us find the perfect lamp and lampshades. Thank you very much!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA
Dear Richard,
Thank you for your lovely feedback. We’re delighted to hear about your visit to our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Simona and the team.
We’re so pleased she was able to support you in finding the perfect pieces, and we hope to welcome you back again soon.
Kind regards,
OKA
A great experience at the Oka store in…
A great experience at the Oka store in Bicester. The space is beautifully curated, browsing is a real pleasure. The team are friendly, and offer great advice making you feel well looked after. Lucy and T are lovely and Finley was kind enough to help me carry my bags to the car. I found the style of the furniture and homeware very unique. Overall, a really enjoyable visit and a store well worth returning to
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA
Dear Sam
We appreciate your kind review of our Bicester store, it's wonderful to hear that you enjoyed your enjoyed your shopping experience. We're happy you found our team so friendly and helpful, and are pleased you felt so well looked after throughout your visit.
We hope that you will visit us again soon.
Kind regards
OKA
Outstanding service as always!
3. huhtikuuta 2026
Vastaus yritykseltä OKA
Dear JP
We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience.
Thank you for choosing to shop with us and we hope to welcome you back again soon.
Kind regards,
OKA
Vastaus yritykseltä OKA
Dear Happy Customer
Thank you for letting us know about your experience and we are so pleased that your are happy with your mugs; and we agree that they are very beautiful and vibrant.
We truly appreciate your feedback.
Kind regards
OKA
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