Five stars for the beautiful Coleridge three-seater sofa. Special thanks to Michelle who assisted with the purchase of the sofa and to Jules who went the extra mile to resolve a couple of delivery is... Näytä lisää
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Broadway- helped by an amazing chap called Paul. Couldn’t have been more helpful. Nothing was too much trouble. He made great suggestions and followed up with delivery information. Excellent service!
Yritys on vastannut
Ela has been absolutely brilliant at helping me to complete a purchase via the online website. She was super responsive on the chat, answered all my questions and went above and beyond to help with my... Näytä lisää
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Went in for a wander. Claire was wonderfully helpful , finding us the right size tablecloth , and then napkins We were not sure of size , so she made us an online basket which we can complete onc... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
What is OKA all about? Simply put, it’s a love affair with living well. Since the very beginning, we’ve been on a mission to create things that make time spent with friends and family more memorable. We believe that’s the secret to living beautifully: enjoying it. OKA started small, with three women bringing unique designs from the Far East to shoppers in the West. Lady Annabel Astor, a serial entrepreneur on a mission to find special items to decorate her holiday home with, invited two friends along: her sister-in-law Sue Jones, whose decorating pedigree included stints at Jasper Conran and Colefax and Fowler, and Lucinda Waterhouse, a skilled horticulturist whose company made exquisite faux flowers. Together they set out to create a catalogue of charming home upgrades. From the start, the OKA team has called on talented artisans from all over the world to bring its ideas to life. Our furniture and homewares prioritise beauty, comfort and style, but we choose items for their integrity, not because they fit a prescribed look. The magic of OKA is the mix: hand-picked global treasures, rich textures and patterns, and timeless furniture profiles. It’s ever-changing but unwaveringly British; elegant and easy-going; sophisticated but never stiff. And our name? OKA is a phonetic take on ochre, a colour that nods to the East, yet feels innately British. A blend of cultures and aesthetics working in perfect harmony, which is at the heart of everything we do. Building on over two decades of collections, 13 experiential stores in the UK, a website, and an ideas-packed magazine, we’ve become a destination for lovers of home, season after season. And the more we continue to follow our passion for design, the more we inspire others to find theirs.
Yhteystiedot
Yhdistynyt kuningaskunta
- +44 1235 433930
- customerservice@oka.com
- oka.com
4,5
Erinomainen
7 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was under the impression that I'd…
I was under the impression that I'd ordered three cushions, instead of which I received one cushion cover only. Very disappointing!
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear James
Thank you for taking time to share your feedback. We can confirm that there is only one cushion cover on your order and apologise if you thought that you had ordered three.
Should you require any assistance, please do reach out to our customer service team who will be happy to help.
Kind regards
OKA
Zoe was extremely helpful and had some…
Zoe was extremely helpful and had some really good ideas great service 🥰
31. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA
Dear Sally,
It's wonderful to hear that Zoe's ideas and helpful advice made such a positive impression during your visit to our Harrogate store.
Thank you for your lovely feedback. We'll be sure to share your kind words with her, and we hope to welcome you back soon.
Kind regards,
OKA
Very helpful staff
I called in to buy some lovely green glasses that had been put aside for me and decided to buy a diffuser for my friends birthday . The staff went out of their way to be helpful and even offered to gift wrap the diffuser which they did beautifully using gorgeous paper and ribbons.
I left a very happy customer 😄
25. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Nikki,
What lovely feedback! We're delighted that our Broadway team made your visit so special.
It's wonderful to hear that they went the extra mile with the beautiful gift wrapping. We hope your friend loves the diffuser!
Thank you for your kind words. We'll be sure to share them with the team, and we look forward to welcoming you back soon.
Kind regards,
OKA
Delivery fees need reviewing
This was my first time shopping with Oka for some years but having found the perfect floor lamp for my needs i was disappointed to find the the delivery cost was much more expensive than some of the other floor lamps due to the fact that the lamp itself was more expensive,i can’t understand this as it did not weigh more or be any bigger than the others so a extra £20 delivery seemed excessive ,i thought the £30 fee was a lot but £50 was extortionate ,due to this i was torn and nearly went with the white company which offered free delivery ,however my heart won and the lamp itself is gorgeous and the actual delivery itself very efficient
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Anne
We appreciate you taking the time to share your feedback regarding your recent purchase with us. We are glad you enjoyed your experience with the delivery service itself and that you find your new floor lamp to be gorgeous. We apologise for your disappointment regarding our delivery charges. We understand your frustration and appreciate that the pricing structure may not always feel proportionate. Our delivery charges are based on several factors, including handling and logistics. We thank you for your feedback which has been shared with the relevant teams for review.
Kind regards
OKA
Vastaus yritykseltä OKA
Dear Jacqueline,
We're delighted to hear that you love our products and style, and that our Guildford team made your visit so enjoyable.
Thank you for your lovely feedback. We'll be sure to share your kind words with the team, and we hope to welcome you back soon.
Kind regards,
OKA
I received great service at the Oka…
I received great service at the Oka concession in Fenwicks Wimbledon .
The cushions are excellent quality , the perfect colour and a good price
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Lynne,
It's lovely to hear that you enjoyed such a positive experience at our Fenwick Wimbledon concession.
We're delighted that you've found the perfect cushions for your home and are so pleased with their quality, colour and value.
Thank you for your kind feedback, and we hope to welcome you back soon.
Kind regards,
OKA
Didn’t delivery by 6 days
Didn’t delivery by 6 days. Customer service not proactive and disappointing. Delivery driver (dpd) ignorant and rude. Packaging damaged on delivery - when it was eventually delivered. Expect much better from OKA. Had issues with deliveries from the White Company and Liberty previously. They handled this so much better and turned a disappointing situation into a positive one. OKA didn’t and I’m not sure if I’ll buy from you again.
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Bianka
We are incredibly sorry to hear about the delay with your delivery and the disappointing service you experienced. It is also deeply concerning to learn that your package arrived damaged and that the overall experience did not live up to the high standards you rightly expect. Your feedback regarding the handling of this situation is invaluable and we thank you for bring it to our attention.
Kind regards
OKA
The your lady has only been with you…
The your lady has only been with you for two days. She was charming, helpful and efficient. Thank you.
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Martin,
What lovely feedback! We're delighted that our newest team member at Kingston made such a positive impression after just two days with us.
It's wonderful to hear that she was so charming, helpful and efficient. We'll be sure to share your kind words with her and the team.
Thank you for taking the time to recognise her efforts.
Kind regards,
OKA
Unfortunate two of the items delivered…
Unfortunate two of the items delivered were damaged. The table had a stratch on it and then no longer in stock to replace. A large mirror the glass was broken.
However customer services were very helpful and offered to collect and replace the mirror immediately. They also offered some compensation if we kept the table,
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Jules
We are very sorry to hear that your items arrived damaged and that the table was no longer in stock to offer you a direct replacement. We understand how disappointing this must have been, but we are glad to hear that our customer service team was helpful and quick to offer support and alternative solutions. Thank you for sharing your feedback with us, and we appreciate your patience and understanding.
Kind regards
OKA
Great product but delivery
Great product but delivery could have been quicker, considering item was in stock
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Shaun
We appreciate your feedback and are sorry to learn your delivery took longer than expected. We are pleased that you are happy with your purchase.
Kind regards
OKA
The Knutsford shop is always welcoming…
The Knutsford shop is always welcoming and the staff very personable. Just a small spur of the moment purchase on this occasion but size doesn't always matter.
24. lokakuuta 2026
Vastaus yritykseltä OKA
Dear James,
We couldn't agree more, sometimes the smallest purchases bring the most joy!
It's lovely to hear that our Knutsford team always makes you feel so welcome. Thank you for your continued support, and we'll be sure to share your kind words with the team.
We look forward to seeing you again soon.
Kind regards,
OKA
The efficiency of the service was good
The efficiency of the service was good. I will also add that the knowledgable conversation was greatly appreciated from expat Canadian visiting home.
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Timothy
We are delighted to hear that you enjoyed our efficient service and had such an engaging, knowledgeable conversation during your visit back home. It is always wonderful to connect with those visiting from abroad, and we truly appreciate your kind feedback. We hope to welcome you back again the next time you are in the Bath area.
Warm regards
OKA
Vastaus yritykseltä OKA
Dear Mrs White,
We're so pleased to hear that you're happy with the colours and quality of your new cushion covers.
Thank you for your kind feedback. We hope they look lovely in your home.
Kind regards,
OKA
The manager was very helpful and…
The manager was very helpful and supportive in choosing the faux flowers we wanted
25. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Karen,
We're delighted to hear that our Guildford manager was so helpful in guiding you through the faux flower selection.
Thank you for your lovely feedback. We'll be sure to pass your kind words on, and we hope your flowers look beautiful in your home.
Kind regards,
OKA
Classy side table
I bought a pair of them. Perfect height and length for my sofa and not too large. These side tables have a lip which is great because they are slim so there’s no risk of someone accidentally sliding their cup off the table. Very understated and smart looking. Like the fact the edges have a ‘rubbed down’ effect as this makes them more interesting. Arrived quickly and very well packaged.
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Mrs Bowen,
What lovely feedback! We're delighted that your new side tables are such a perfect fit for your sofa and that you appreciate both their thoughtful design and beautiful finish.
It's wonderful to hear that they arrived promptly and safely too. Thank you for sharing your experience, and we hope you enjoy your new tables for many years to come.
Kind regards,
OKA
Order process easy
Order process easy . Incorrect item listed on my order so i had to phone and enquire. An issue with system.
Delivery goid. Item left on doorstep for me to carry in.
Unfortunately the colour was different. Should be camel and its more if an olive green. As it wasn't unpacked immediately i feel its too much hassle to return.
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Gracey
We appreciate you taking the time to highlight your experience. We are pleased the ordering process was straightforward, but we regret that an error on your order confirmation required you to call us.
We are sorry that the colour of the item you received did not match your expectations, appearing more like an olive green than camel. We understand that repackaging the item feels like too much of a hassle at this stage, however if you were to change your mind, please do contact our customer service team who would be happy to organise a DPD collection.
Please accept our apologies for the inconvenience caused and we thank you for your feedback, your insights are incredibly valuable as we work to improve our service.
Kind regards
OKA
Very friendly service
28. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Patrizia,
Thank you for your kind feedback. We're delighted that our Chelsea team made you feel so welcome.
We hope to see you again soon.
Kind regards,
OKA
Vastaus yritykseltä OKA
Dear Gillian,
We're delighted to hear that you love your new cushion covers and are so pleased with their quality.
Thank you for your lovely feedback. We hope they make a beautiful addition to your home.
Kind regards,
OKA
Went in for a wander
Went in for a wander. Claire was wonderfully helpful , finding us the right size tablecloth , and then napkins We were not sure of size , so she made us an online basket which we can complete once back home and taken measurements . She was very helpful with other items too A wonderful sssistant
31. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA
Dear Gilly,
What lovely feedback! We're delighted that Claire made your visit to our Harrogate store so enjoyable and helped you explore the perfect table linen for your home.
It's wonderful to hear that she made things easier by preparing an online basket for you to complete once you've checked your measurements.
We'll be sure to share your kind words with Claire, and we hope to welcome you back again soon.
Kind regards,
OKA
Excellent service by staff
27. lokakuuta 2026
Vastaus yritykseltä OKA
Dear Hannah,
Thank you for your lovely feedback. We're delighted to hear that our Newcastle team provided such excellent service.
We'll be sure to share your kind words with them, and we hope to welcome you back soon.
Kind regards,
OKA
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