Heathrowparkandride Arvostelua 

Heathrow Park and Ride - Hidden charge of £12 for terminal drop off and pick up. Took 2 hours to be returned to my vehicle upon arrival. Picked up other customers on the way who had been waiting at the terminal for over 2 hours and had contacted the police, and another customer who had his car damaged whilst away. Our cars had been moved to another site whilst we were away. My Dashcam was disconnected to unable to verify whether my car was used whilst away for other purposes. Any loose change left in my keyholder had been stolen. Not enough setabelts in the minibus for all of the passengers. Awful experience from start to finish.

I’m sitting in terminal 4 at Heathrow at the moment and just been told that I will have to wait 2 hours for my car as it is 6.30am and they don’t have any access to the compound until 8am. Would have been nice to tell me this when I booked it. I won’t be using this company again.

Absolutely awful experience. The location on the website for dropping off the car was incorrect, so left my partner driving around for almost an additional 45 minutes trying to find the car park location and actually get a phone call back. On the way home, from our arrivals, we were told to phone the company. We phoned over 7 times, with no reply. On the 8th time, we got told ‘the driver is 5 minutes away’ we were left waiting over an hour and a half after a 10 hour flight in the wrong location to what it said on the website (again!!). Then, once we got to our car, it was parked OVER a lamppost, so wasn’t even a proper parking spot - not to mention not even in a proper car park. The car’s charger had been taken out of the glove box and used, as well as an empty red bull can left in the drivers side. Disgusting. Do not use.

The exit gate would not open, the assistant took over 10 minutes to answer the call, I was being asked to pay £170 to get out but I had booked and paid for the parking online already. The assistant could not find my booking either by the car registration or the email booking reference, Finally he decided to open the gate after much talking back and forth, I guess he got tired and I got lucky. Never again!

RAISE A DISPUTE WITH YOUR BANK STATING SERVICE NOT AS DESCRIBED

I got a full refund as they never refunded my uber

After booking there were hidden charges to pay to drop off and pick up my car. Contact numbers do not work. Was not able to get full refund of booking cancellation

Do not use this company - drove my car whilst I was away.
First of all we arrived late at this car park in the middle of nowhere. It was pitch black with no one around. I regrettably had to leave my keys with them before being driven to the airport.
First of all, there was a hidden charge for the drop off service but this was the least of my troubles. Whilst I was away, I had a tracking notification on my phone that the car was being driven. Once investigating, I noticed that the car had been driven on two occasions. The information on the tracking showed that it was driven at high speeds on a local flyover.
Once returning to the UK, I confronted them about this to which I was told to contact management. I tried to do this on several occasions, calling them & via email. I had no response.
I wouldn't trust these 5 star reviews - extremely unprofessional service.

Absolutely shocking, moved drop off
And then on return waited 1hr 30 minutes to be collected, we said we would get a taxi and they refused to hand keys over

Scam company. Stay away from them. They made me and my family wait 4 hours for collection. Called the number 48 times, they ignored me and when they answered he shouted and said "i dont know when your car will arrive so wait". They are money grabbers who close down the companies and then start a new one. Its all a scam. Stay away from them. I will be taking legal action against this company.

Do not use. Got back from my holiday with my car parked in a different place to where I originally left it and an extra 5 miles added on to my car. When I emailed for an explanation I have been ignored on several occasions. Nearly made us late for our flight too. Very very poor service.

HP&R BY AYGO PARKING LTD. The drop off location was unsigned and unlit and a long way from the postcode which took me to the centre of a housing estate. The drop off was inside an entrance to a park! The drop off vans weren't marked in any way when I asked how will I find you they said don't worry we will ring you to arrange pick up. On return I arrived at the spot the letter told me to go to but on ringing them they said the pick up place was changed to the Heathrow set-down area. When I got there it is outside and very noisy with three lanes of traffic and jets taking off. The pickup never happened within 20 mins as promised and the agent said "he forgot to pick you up we will send someone else" This other person didn't get to me for an hour and a half and it took 17 phone calls later and me approaching minibus drivers and asking are you Heathrow Park and Ride. Mostly I couldn't hear the person I was speaking to or the agent didn't answer the phone or their accent was so thick I couldn't understand them. I was freezing and frustrated and my phone was almost dead by the time i found a driver - he then wanted to wait for another few people until I began to get angry with him. I will never use these people again.

Terrible experience wish i saw the reviews before the totally unnecessary stressful experience, nearly missed the flight! Heathrow put a lot of effort into making the booking online slick and easy would be good if they invested more in the marketing onsite (GET SOME big large banners like the PURPLE PARKING HEATHROW that would be STRESS FREE very easy to find/see purple parking location from a distance). But unfortunately we booked heathrow park and ride plus the sat nav took us to another private hire car park, with the email from Heathrow saying rebranded car park we initially thought it was the right car park it just said ‘authorised parking only’. Then we found out it was £4hr could have ended up with a £1000+ bill if we had parked there add to the crazy stressful time we were then stuck inside the wrong car park due to an accident on the main road total gridlock everywhere, blue light sirens going off.

Arriving at Heathrow just after 6am it then took till 7.27am after being directed to the park and ride car park but it didn’t have a sign outside saying this is not the PLUS carpark that is somewhere else!
A further 30 mins with a very stressful bus ride to the airport nearly missing the flight having arrived in plenty of time initially made for a terrible start to the holiday.

The highway signage is still showing business parking along with all the other car parks very very confusing.

Left the car in the park and ride car park, when we returned I had to pay a further £293 to exit the car park, thought there would never be an issue getting a refund as I had pre booked and paid £137 space.

I was then told by Heathrow Customer services ‘Thank you for your and providing the information as requested.
I have reviewed your case and double-checked. Booking reference XXXXX and I can see where the confusion lies. You prebooked for the Park & Ride Plus (P&R+), which was originally called Business Parking and entered the Long Stay Car Park, which is now called Park and Ride (P&R).
With that in mind, we will not be able to refund the P&R payment of £293 as you utilised this car park for the duration of your stay. We can look to refund the P&R+ pre-booking, once we have had it confirmed as unused by the Parking Management Team. I appreciate that this may not be the response you were looking for and apologise for any inconvenience.’

So if your lucky you'll find what they now call Park & ride plus or is that business parking - who knows!!

Just reading their description and email is confusing never mind trying to find the right car park. I only wanted to pay a pre booked price which would have been in the region of £112 for the long stay but they refused this and only refunded the £137 for the space I didn’t use. This is totally unfair I would have used the right car park if they made it easy to find.

My recommendation use PURPLE PARKING HEATHROW very easy to find and cheaper rates!!

Used a meet and greet from them, drop of was ok but bear in mind you have to pay a Heathrow short stay parking fee on top of their charge, so they can take the car to their own .
Collection was rubbish, called when had my bags as instructed, they took well over 40 mins to get the car to the collection point, and again had to pay an additional Heathrow short stay car park fee.
Would have been easier and quicker to do long stay. Won't be using this again.

The guy on the phone was a baboon. Booked to park there , told us 10 mins initially , couldn’t find the car park as they have no signage. Then we called him back he then said 20 mins and there was nothing he can do he was on his own. We ended up having to book another car park because he was a useless sack of poo

Avoid at all costs!!!
Left my car with them, as others have said no toilet facilities, we were pointed to the bushes, which makes the next bit worse!
Returned back to find my car parked at a 45 degree angle on a bank of bushes (the toilet ones!). The guy had to climb in the passenger side as driver side literally in the trees! He returned the car to me with branches sticking out of the doors and some small scratches.
Ive given them a chance by emailing with photos. Two emails with photo evidence zero response! Cowboy company dont give them your money!

Me and my Partner recently used Alpha Park & Ride, a third party company used by Heathrowparkandride.

They told us of the £10 transport costs (Fair enough), he also asked for £20per person, each way, as a "Shuttle costs". When I questioned this, I was told it's company policy. When I called the manager, he told me that the employee was confused as he was new, but it was blatantly obvious that this was just an opportunity to try and rip me off and try their luck.

They picked us up in a Nissan Micra, tried to rip us off and then we have to trust our car with them for 3 weeks. The only reason we left our car with them is because the car was worth less than last minute parking costs had we changed. I strongly recommend you to not use this company.

Read the small print before booking - there is an extra payment of £10 when you drop the car off. This covers the dropping off and picking up at the airport. However they charge this to car owner that is in the same bus. So they are getting free money on each trip if there is more than one party in the same bus!

The guy who drove us to the airport drove like a mad man. Very dangerous driving and i was concerned for me and my family.

I would not use this company again. I suggest you dont too

I dropped off my car on 25th June at aygo parking I became disappointed immediately I got there, there were no toilets secondly the driver who was asked to take us to the airport was rude, inpatient and arrogant.

We wheeled our 6 luggage to the van and the next thing he said was these are your bags and you must lift them and put them in the van yourself
I went to the reception and complained so the guy at reception came and gave us a hand.

He drove like a maniac all the way to departure.

Now on arrival at baggage reclaim I rang and a driver was sent, that same one, when he arrived he called me and said he will wait for 5 minutes if we are not out he’s gone
I had to ring the reception for another driver to be sent, this one was very polite patient and helpful

When we picked the car my daughter said to me mum that’s a big scratch on the bonnet, I didnt have my glasses on so I looked and said it’s dirt the car has been out there for 3 weeks
But she was right I had the car washed yesterday and the gentleman said to me mum there is a big scratch on the bonnet it looks like something have was place on it and dragged it’s fresh looks like a week ago.
I looked and there it was, so I decided to take a look at the whole car and I found another dent on the boot a fresh dent like someone drove into it. I know this for sure because my car has an automatic stop accident break so there is no way it can be reversed into anything it will automatically stop itself so a car was driven into it.

I have always used park and rides bit this is the worse company I have ever used. The experience from start to bottom was horrible and I hope my car gets fixed and some apologies and compensation rendered

If I could give 0 stars I would.
We used Park and Ride Heathrow which was booked via a booking website which gave them 10/10 stars. We were being pestered from 5am about when we would be dropping the cars, we then got told to meet them at the airport and they would then drive it to the "park and ride" and two guys turned up. We were gone for 11 days and when we returned one of the cars had done 55 miles and the other car had done 144 miles!!!!!!! Bearing in mind these cars were supposed to be parked at the same place... We also noticed multiple things had been tampered with inside the car. We found a wrap of what looked like had residue of d***** and empty vape canisters in the car that had done 144 miles, and found matches in the car that had done 55 miles. We have also just had two parking fines come through for unauthorised parking of £100 for each vehicle which I imagine isn't the last thing that is going to come through..
We have tried contacting them multiple times but no response. Our cars were basically stolen and used for their own pleasure whilst we were away. We have never experienced something like this please please do not use.

This is not a park and ride, in any sense that you would expect.
The site advertises secure parking. It is not. My car was left in a night club car park, next to the main entrance.
There is no security around the site. There is no gated access. There is no night watchman, because he is doing pick ups.
The additional £12.50 you have to pay is not advertised.
The transfer time to terminals is not 15-20 minutes. It is 35 minutes when there is no traffic.
The wait for pickup time is not 25 minutes as told on dropping off my car. For me it was 2 hours and 45 minutes.

This is two guys running the whole operation (used in the widest context of the word) themselves. So cars were left completely unguarded whilst the only guy on duty did the pick ups.