Greggmaurice Arvostelua 

Good service short stay car park at Heathrow is closed for 4 yrs booked drop and go instead had to drop off my car and take a ride done swiftly by staff

Do not use this company,my car has as used and abused, damaged nearside alloys, drink cans left in the car. Money stolen from the glove compartment dirty wet wipes on the floor DO NOT USE THIS FIRM

Good service and affordable price and friendly staff. Thanks a lot guys

Travel made really easy and stress free with all the helpfull staff and quick pick ul and drop off.

⭐ 1-Star Review – Extremely Poor Experience. Please Think Twice Before Booking

I strongly recommend that people think twice before booking through Compare Parking and this parking provider. My experience was extremely stressful and disappointing, especially because I was travelling with my family.

My booking reference is CYP-325083 and my vehicle registration is BW70 KFZ.

I originally paid £121 for airport parking. Due to a change in my travel plans, I needed to extend the parking for another 26 days. I tried repeatedly to contact the company by email, phone and messages, but received no response.

Then, just one day before my travel, I was contacted by a person called Ali (I believe that was his name). I was told that I had to pay around £840 extra, otherwise my car would not be released. I was also sent terms and conditions stating a charge of £30 per day.

However, when I checked the information, I found that the parking charge appeared to be £20 per day, not £30. These additional charges were not clearly explained to me when I made the booking or when I extended the parking.

The experience continued to be extremely poor when we arrived at London Heathrow. The driver did not meet us at the airport as we expected. We were picked up in a dirty vehicle and taken to their warehouse/parking location. During the journey, the driver was speaking continuously in his own language, which made the situation uncomfortable and difficult for us to understand.

We were travelling with our family and did not want to argue or create a scene after a long journey.

When we returned to Heathrow, we also had to wait approximately one hour for the vehicle collection/transfer arrangements.

In the end, I paid £540 extra to resolve the situation and get my car back.

The biggest problem was the lack of communication and transparency. I tried contacting them several times before travelling and received no proper response. Then, just one day before travel, I was faced with a very large additional payment and was told that my car would not be released unless I paid.

I feel that I was misled about the service and the additional charges, and the whole experience caused unnecessary stress to me and my family.

I have kept my booking confirmation, payment records, messages and other evidence, and I will be raising this matter formally with Compare Parking and the relevant organisations to seek an explanation and reimbursement of the additional charges.

Booking reference: CYP-325083
Vehicle: BW70 KFZ
Original payment: £121
Additional amount paid: £540
Extended parking: 26 days

⚠️ Please think very carefully before booking with Compare Parking or this parking provider. Check the actual parking operator, charges and arrangements directly before handing over your vehicle.

Very disappointing experience. I would not use this service again.

Very very poor the whole set up feels and is amateurish turned up couldn’t take the van to the airport because the breaks had seized, so had to take my vehicle with a driver. On return called for pickup after around 14 calls found out the driver with vehicle was going to turn up in an old grubby vehicle driver was okay but showed no interest in helping with heavy suitcases cases. The information given on the email did not compute with the procedure it would have been good practice to even phone me back, I would never use these amateur firm again and never recommend them.

Really great experience with their service, friendly staff. Highly recommending them.

Avoid this company they have terrible service and my brand\-new car was damaged while in their care.

I am extremely disappointed with my experience with this company. The service was poor from start to finish, but what happened to my car is by far the most upsetting part.

I had literally bought my car ONE DAY before leaving it with this company. I trusted them to look after it while I was away. When I returned, I discovered that my car had been vandalised/damaged. What makes this even more frustrating and upsetting is that the company took no responsibility whatsoever and did not provide any satisfactory resolution.

Yes, I accept that I made the mistake of not taking photographs of the car immediately before leaving it with them. However, that does not change how disappointing it is to hand over a practically brand new car and return to find it damaged, only to feel that the company is unwilling to take responsibility or properly address the situation.

The airport transfer service was also extremely poor. On the way to the airport, they got us there late , causing completely unnecessary stress before our flight.

Then, when we returned, the driver instructed us to meet at Terminal 3. We followed those instructions and waited for around an hour. After wasting all that time, we were eventually contacted and told that we should have gone to the Long Stay car park instead. Why give customers the wrong meeting point in the first place?

The entire experience was frustrating and unacceptable. But the damage to my car is what I find hardest to get over. I left them a car that was only one day old, and I returned to find it vandalised, with the company taking no responsibility.

I would absolutely not use this company again and would advise anyone considering leaving their car with them to think very carefully. When you hand over your vehicle, you expect it to be treated with care and returned in the same condition. Unfortunately, that was not my experience

We booked with Park & Ride Heathrow and within a week of paying we had been transferred to Gregg Maurice Ltd. What a mistake, like most of the reviews we had trouble from the start. The parking area was dirty and not secure, the mini bus that took us to the airport was a rust bucket that made lots of noises. On our return the person on the phone was very rude to my wife and was a long time in coming. The ride back was a nightmare and on getting to my car it was dirty with sticky resin from the trees, plus it had 13 miles on the clock. As we had to book 2 more days for parking due to the ATC outage, my son paid the extra money. The driver asked for the money as we arrived back at the car park, which I did not pay. I would not recommend this firm and would suggest to anyone do not use them, under any circumstances.

My review was going to focus on how rude, unhelpful, aggressive and unfriendly this company was, but having now read some of the other reviews, it seems we actually got away lightly!

They are misleading people. We booked and paid for a “meet and greet” Parking service. We called to make the arrangements for meeting us at the airport, only to be sent to Slough to leave the car in a yard and then transported to the airport in a battered old van.

When my wife originally called, the man on the end of the phone was absolutely vile, grunting, shouting and treating her as though she was an inconvenience rather than a paying customer. When we arrived at the address they supplied they were vague about our lift to the airport and were just told to wait for the van. We had planned around being at the airport and had a a plane to catch so this was extremely stressful.

Throughout the whole miserable experience, they demonstrated not only a complete lack of basic customer service, but an extraordinary absence of courtesy, manners or any kind of respect , they treated us like we were just a massive inconvenience to them and they were doing us some kind of a favour.

I have been caught out by a parking company before, so this time I deliberately booked through the comparison site Fly Park Compare - big misatake ! because this company appeared to have decent reviews on that site. Having now experienced them for ourselves, those reviews gave us a very misleading impression.

DO NOT USE GREG MAURICE PARKING (or FLY PARK COMPARE)

There are plenty of parking companies out there, so why would you hand your car, your money and your holiday plans over to people who treat customers with such contempt?

Avoid them like the plague. You will regret using them.

Terrible terrible terrible. Please avoid by all means they are unprofessional, rude, dirty. Drivers without license can't speak English. They don't care about your car or things be Careful avoid. Sam/Den
Horrible place. The business should be shut down ASAP.

★☆☆☆☆ — Over an hour waiting and a filthy car returned

Our experience with Greg Wallace Airport Parking was appalling.

After a 14-hour international flight, we were left waiting at the terminal for over an hour. There was no sense of urgency and no satisfactory explanation for the delay.

When we finally collected our car, it was absolutely filthy. It had been parked right next to a tree and needed careful reversing to get it out. There were leaves inside the car and what appeared to be rain marks on the interior. This was certainly not the standard of care we expected or paid for.

A medical issue had delayed our return by two days. They initially tried to charge us an additional £30 per day—another £60 on top of what we had already paid. These proposed charges came as an unwelcome surprise. Anyone considering booking should check the extra charges carefully.

In my opinion, the service was thoroughly unprofessional, with little consideration for us as customers or for the condition of our vehicle. We certainly do not feel we received value for money.

I will be contacting my credit card provider to explore recovering some of the costs. Based on our experience, I would avoid this company and would certainly never use them again.

If I was reading this review, and had not experienced it myself, I would not believe it. It’s that bad. Unfortunately Trustpilot doesn't allow enough space to evidence all of the issues so here are the highlights!!!!

Upon landing I rang the number provided from the baggage hall, as instructed. I was then told to ring back when I was leaving the baggage hall, which I did. To cut a very long story short we then waited 1hour and 45 minutes and still the transport had not arrived. I made several phone calls during this time and was told that the driver had been stopped by the Police and an alternative vehicle was being sent. I was promised phone calls back to update me yet none arrived. Eventually, when I rang yet again, I was told that it would be best if we got a taxi to the compound as they had no idea when we could be picked up!!!!

Upon arrival back at the site we were once again met by the dirty/dishevelled representative. I believe he was also the person who I had been ringing. He barely looked up from under the bonnet of a car he was working on. There was no apology and a shrug of the shoulders when I told him the black cab fare had cost £50 and I wanted reimbursement. Eventually he informed me that my car keys were with the driver who had been stopped by the Police and that he would be back shortly.

As if all of this isn’t bad enough, there’s more.

Another driver then arrived with customers he had picked up from another terminal. I established from these that they themselves had waited over an hour to be collected. This seems to be a common theme with this company.
This driver was initially quite friendly but was unable to assist us in establishing where my car keys were at that precise moment. By now we were stood inside their grotty portacabin/shed and the driver told us he had another pickup so we needed to wait outside as he wanted to lock the door. We politely declined this request and stated we wouldn’t be leaving until our car keys arrived. A reasonable request I thought considering our wait was now over two hours and twenty minutes and we had paid a fifty pounds taxi fare. He didn’t like this in the slightest and decided that due to our refusal to leave the portacabin/shed he would lock us inside. Fortunately I put my foot out and prevented him from doing so (yes this all really happened, it beggars belief).

And there’s more.

Our refusal to leave until we had our keys seemed to turn this smiley, mild mannered gentleman into an extremely hostile, angry man. He yanked the door open when he realised my foot was in the way and shouted ‘I swear I’ll put you on the floor’. Such was my wife’s concern that she got her mobile phone out in order to record this behaviour. He then began to shout and swear at both of us and walked away whilst putting his middle finger up to us.

At this point a young man suddenly appeared and approached us with our car keys. Unlike the other two individuals he was mild mannered and apologised for causing our delay. He explained that the Police had seized the vehicle he was driving as he had no insurance!!!!!!!

Finally, after nearly two and a half hours, we had our keys back and I began placing the suitcases into the rear of our car.

However we aren’t finished yet.

I suddenly heard my wife screaming out and looked up to see the angry driver striding towards her. As he approached he was once again shouting and swearing and then began to undo his trousers whilst thrusting his groin towards her. I looked on in disbelief, incredulous at what I was witnessing. As I went to my wife’s aid the man simply walked off into the portacabin and sat down inside.

We subsequently finished packing our car and left the site, fearful of what else this individual may be capable of.

I can honestly say that at the time of writing this, the day after this occurrence, I am lost for words and cannot begin to comprehend the behaviour and actions we witnessed. Deplorable, shocking, disgraceful, disgusting, frightening are just some of the terms that spring to mind.

I am in the process of making a formal complaint however am in no doubt that an adequate response will not be forthcoming. I will then consider further options available to me.

Also please note that I booked this company via the ‘Compare Your Parking’ comparison site. They rated this company 4.8 out of 5. Goodness knows where this rating came from, certainly not from Trustpilot. I have also researched other company’s they promote and these too have appallingly bad customer service scores. I would strongly advise against using this comparison site.

I gave one star due to appalling customer care, there is no professionalism at all. The staff that answered on arrival was not truthful, I paid £15 for drop off and pick up which was only added after initial payment. I ended up taking Uber that costs £32 to go to the site and collected my car having waited for an hour. The staff ignored my calls and texts. Please look out for this car park and use alternative space who delivers on their promise. These bunch of men do not care at all.

Only gave it one star because I couldn’t give it zero totally unprofessional arrived on the first day nobody on site knew what they were doing waited about 40min for pick to airport on the way back called when we landed waited over 2 hrs for pick up nobody turned up eventually the offered to drop the car at the airport which cost me the airport drop off costs and additional pick up costs they also charged for airport drop off staff also very rude on the phone I would urge anybody to give this company a very wide birth

They come up as Easy Park and Ride LHR so you won’t find reviews on Google.
The “parking” is nothing more than the backyard of a house, with cars crammed in wherever possible, making maximum use of every tiny bit of space.
After a 15-hour journey (from waking up to arriving at Heathrow), with a 6-year-old child with us, we had to wait 1 hour and 10 minutes for someone to finally come and pick us up, despite making three follow-up phone calls. The driver barely apologised and continued talking and joking on the phone with someone. I had to load the luggage myself without any help, and we even had to ask him to open the van’s rear door because he was too busy laughing on the phone.
We set off in this little van, which absolutely reeked of sweaty armpits, and instead of heading to the car park, we went to pick up another family from Terminal 3. They had also been waiting for more than 1½ hours (we asked them out of curiosity).
We then set off again, only for the van to stall twice while we were driving, putting us at risk of an accident.
When we finally arrived at the car park, they returned our car completely covered in dust, bird droppings and tree seeds. So, on top of an already appalling service, I also had to pay for the car to be washed.
By far the worst service I have ever experienced.

AVOID. DO NOT USE, DAMAGED OUR CAR.

Firstly, had to wait an hour for the transfer, when it came we were stuck on it for an hour with another family with young children. They did not care about the fact we had to wait so long, with no explanation as to why.

When we eventually got back to the car park, the car was not ready for us to leave, it was blocked in by 3 cars.

After waiting 30 minutes to find our keys that they couldn’t find, we eventually managed to have our car back. When we checked over our car, we had noticed it had been driven and damaged. The car was also parked on extreme over grown grass/weeds/mud. It wasn’t minor damage, it was black/brown marks all over the back left bumper.

When we asked the transfer driver about it, he rang someone and gave us a number to contact and they would sort it. After a day of long travelling, layovers, and then a 4 hour drive home. We thought we would sort it the next day as we had a number to contact.

We then messaged the company, did we have a reply? NO. After multiple messages they did not reply, and ignored every single message. A year on, they still have not gotten back.

They do not care whatsoever about your car, I’m not the first to write something about this. Do not park your car here, we had evidence of the car when we left it, and when we arrived back.

What they state on their website is not the service you get. Avoid or get your car driven and damaged. Would definitely pay more for parking that’s guaranteed my car to be back in the same way it was left.

They scratched my car bumper badly. Unfortunately, I haven't checked my car after 15 hours flight and it never happened before with other places. They would probably deny it anyway. The only benefit was it's outside ULEZ if you have an older car, but the repair will cost more now. They would probably scratch a 50k car as well. In this case, I cannot recommend this place. If anything happens in a good way then I'm happy to change my feedback.

Absolute scum of the earth. Told i must pay an extra 15 pound for an airport transfer when it was included in the price. That was each way as well. When I refused, they literally threatened me with violence and damage to my car. Do not use

Very disappointing experience. My car was damaged while using this parking service, and my dashcam was also found unplugged. Despite repeated calls and emails, I have received no proper response or assistance. The matter is now with my insurer and the police. I would not recommend this service.