First Central Group Arvostelua 

After receiving my new annual car insurance quote from the company my car is insured with, I decided today to follow up a Quotezone.co.uk cheaper quote with 1st Central Online. Nowhere in the 'invitation to buy' correspondence was there a reference to a £50.00 cancellation fee within the 14 day cooling off period, nor was this charge stated up front with the other important details for purchasing the policy. I attempted to cancel about 1 hour after taking out the policy when my current car insurer decided to offer me renewal on the same terms at the cheaper price. This is when I learnt about the £50 cancellation fee which according to the lady in the webchat was quite clearly cited throughout the process of buying the insurance. This is not so, it might have been cited in some obscure way but I did not see it and it is not regular practice with other insurers I have dealt with. The very lengthy and time consuming webchat merely served for the lady to reinforce her position that I should have seen this admin fee charge and it could not be reversed. I think right from the off this says a lot about this insurance company and the kind of service you might expect from them. Having now cancelled the policy minus my £50 I shall raise a complaint through my credit card company to see if I can get the payment stopped.

I wrote a review and was advised by TP that I had put it on the wrong company.. should have been first central insurance.. however after changing the review.. I looked up first central group, and they own first central insurance.. so if your thinking of insuring your car with this company please don’t.. Terrible company, customer service is shocking. It’s been 8 months since my elderly fathers car has been stolen still not had any resolve.. they have questioned and questioned him said they were waiting on a police report, that could take months, so we contacted the police they said they haven’t asked or contacted them for anything from either first central or brownsword.. in our opinion this company is a total sham.. honest review be aware !!!

Take a HUGE wide birth! Having my car stolen was stressful enough BUT then I had deal with this totally incompetent firm.
It took almost 4 months to receive payment and 6 months in total to resolve. The process made me feel more like the perpetrators rather than the victim. You waste hrs on the phone. I could go on but I have already wasted enough time.

Hi it’s me again
Your a disgrace won’t even send me a receipt for my car and you think £300 is ok for not being able to repair my car since may 2022 it’s in a garage lock up at £500 a month waiting for parts and you can’t pay me more than £300 for a complaint joke the petrol in it is worth £60 and yet you keep saying I know where my car is and you won’t send me any documents well your the worst complaint team in the world and I have emailed your ceo in Guernsey and he has a month to look at the complaint you promised to call back today by 5 pm Marc fish complaint executive yet you didn’t and couldn’t be bothered to speak to me just sent an email that I have to make a decision my mental health is unbearable as you have got my anxiety levels so high I can’t go out
Do Not Buy This insurance they are pathetic

I was a 3rd party in an insurance claim, my cxar was written off and even though i provided documentation showing the spec of the car and comparable adverts as close as I could get (it was quite a rare spec) they still refused to admit that the value was higher than their engineer had stated, they refused to provide me details of where they have found "comparable adverts" and basically under valued the car by 30% of what was currently on the market at dealers. I got PX quotes and provided them yet this still wasn't good enough and the payout was less than i could get for PX. Then they told me the buy back was worth £795 as a business we bought it back, yet the claims company they use (also as bad) said we can sell the salvage for £250 so what was it was it £795 or £250 absolutely ridiculous when paying out

Paid 511 pounds for a one year cover in December. Three months later, I needed to change my address (from Edimbrugh to Cambridge) and they asked me 548 pounds, more than 100% of my policy. I don't know where they think I live but definetely not to pay that price.

They do not contact you at all about anything unless it's telling you they are charging you more money completely out of the blue. Their customer service is disgraceful, the person I spoke to on the phone was incredibly rude. After this I tried their web chat service where they failed to discuss anything with me properly even after multiple occasions of me saying their information doesn't make sense. Now stuck with them for a year or having to pay over £200 to leave. DO NOT USE THEM!!

I insured my car with these con artists they then sent me a letter saying the wanted documents of proof who I am. Driving licence both sides pics of 4 sides of v5 utility bill proof of payment from
Bank statement personal code from dvla and proof of job title I sent various document with caution as thought it was quite invading. I sent in the time scale they sent me. But they was dissatisfied with my document. So I got notification of cancellation with no consultation what so ever. So I rang and got a very rude customer service guy who was adamant he was cancelling then put the phone down then took £90 out of my account for the privalidge of them being absolutely disgraceful never use this company they should be investigated and are scammers

Literally the worse insurance company ever !