First Central Group Arvostelua 

Awful company. Just look at the reviews online. I had a bad experience with them. It ended up costing me a lot of money to get away from them.

I used them for over 5 years and they were ok. Then I tried to get in contact with them to change policy to a new electric car. They were so hopeless. I had call them 5 or 6 times (30 mins each time) and each time they would ask what fuel my new car takes. ITS ELECTRIC. So I cancelled my existing account with them and gave up.

Their call centres are staffed by very unhelpful people and I am so thankful I never had to process a claim for them. My phone bill will be huge this month.

I see a lot of negative comments but i’m with them from 3 years,never had a problem,every year they gave the lowest price on car insurance,changing in policy was free and everything is easy to do online without spending time over the phone.

After yet again more calls, one which I was on the phone for two hours, to be told a manager would phone me back yesterday, to still not hearing anything. Getting told different things, depending on whom you speak to, customer service!!! There isn’t any.

AVOID these SCAMMERS! And linked to 1st Central, so AVOID them as well !
My daughter Set up car insurance with 1st Central at £267 was average fare price BUT 6 weeks later ‘First Central’ took from bank another £385! ( £50 of this was admin charge as change of circumstances they said BUT of which Was NONE)
DID NOT GIVE PERMISSION FOR THIS TO BE TAKEN FROM BANK and so shocked they did this!
They draw you in with cheap offer on compare sites then hit you with extra charges as say you are not paying enough after all! Absolutely TERRIBLE!
Need reporting!
Update….Also has come to light that even more money taken from bank with OUT permission due to them putting O years no claims in my policy but which were told was 9+ years! Which also now will be a problem for future car insurance!!!

AVOID fraudsters...
Attempted to cancel within 2 days (cooling off). Charged £25 fee and took nearly an hour, for them to accept my cancelation

Scam artists hiking price up after 14 days sp you csnt cancel saying i put in different details when I did not would avoid like the plague robbing gits

Won't insure an illustrator to be able to drive a car. After being insured with them for years. When tou try and cancel they hit you with all the fees for them making you cancel your policy because they don't accept your profession!! Avoid at all costs these people are scumbags

Terrible service, actually seems designed to rip off customers. A £165 fee to add extra cover to a policy? Never again.

Absolutley shockingly bad!!
I wish I had read the reviews before paying in full for insurance cover.
They ask for ridiculous amounts of extra information to be added to portal which is impossible to access.
At this point I am trapped in a situation that they are going to charge undisclosed amounts as I am unable to provide the information they are requesting in time. they are going to charge me an undisclosed amount when they automatically change the policy to their "higher rate of risk".
They will also charge an undisclosed amount for me to cancel the policy.
They will not allow me to take off an added driver whom they are also requesting ridiculous amounts of information about.
I have no idea if I will be able to get my money back off them which is almost a thousand pounds.
AVOID * AVOID * AVOID

I don't have an account, but a D/D appeared out of the blue on my bank account. Tried reporting fraud, but it would have been easier to 'platt fog'. Hung up on me TWICE. Absolutely incompetent.
I stopped the D/D only to find that it's been resubmitted. This company should NEVER be allowed to handle anything financial

Recieved an email stating that I need to forward my policy details for investigation.
Obviously not read my issue !!!!!!
I DON'T HAVE AN ACCOUNT. I HAVE HAD MY ID STOLEN !!!!!!!

I have never had such an appalling experience with a company in my life. 1st Call Central Car Insurance has shown me exactly how NOT to treat a customer.

I took out a policy with them, only to later be told (after the fact) that I’d be charged almost £500 more. When I challenged this, the representative on the phone openly admitted that they understood I had not been given the full information needed to make an informed decision about taking out the policy in the first place. So essentially, I was misled into agreeing to something I never would have accepted had I known all the facts upfront.

Despite this clear failure in duty of care, I was still told I’d be charged a £100 cancellation fee just to say, “No thanks.” After more discussion, the agent acknowledged the lack of information and agreed to refund the £50 cancellation fee as a “gesture of goodwill” – yet refused to refund the £50 arrangement fee, even though it was agreed that had I been properly informed, I would never have taken the policy at all.

When I raised this obvious contradiction – that if you admit fault, the arrangement fee should also be refunded – I was told it was simply “her decision” and that my only recourse was to take it up with the ombudsman. I fully intend to do exactly that.

Even more disturbing, the conversation I had earlier in the day seems to have mysteriously changed. The written record now being offered to me does not match what was actually said. Instead, I’ve received an empty “gesture of goodwill” in writing – a far cry from what was acknowledged on the call.

I will be submitting a formal Subject Access Request (SAR) so that the recording of this conversation can be passed to the Financial Ombudsman. They deserve to hear the full picture, not the rewritten version the company is trying to pass off.

It’s not just about the £50, it’s about principle. A company that admits wrongdoing but still fines the customer for their own failings is not a company that deserves to be in business. I’ve now wasted hours trying to resolve this and will be exploring my right to bill them for my time as well.

Steer well clear of 1st Call Central. They are untrustworthy, dismissive, and operate with a shocking lack of transparency or fairness. If I could give them zero stars, I would.

Avoid this company at all costs.

They don't fight any claims, everything is a hassle with them. Customer service is non existent. Absolutely useless at everything they do.

Complete incompetence when dealing with something as simple as a renewal with no changes. Messed it up! Sent me an email with the wrong dates to try to address it, then sent another one with incorrect details. Tried to sort it over the phone, gave up after 3 hours and speaking with individuals who did not make any sense whatsoever. And this is just for a renewal. I'd hate to deal with them if I was making a claim.

Avoid like the plague!! They start with great price promises with comprehensive cover, however when you make any changes they then sting you with hidden charges!! I amend my car details on line and my premium doubled. They had changed my cover as well as my car details and their policy stated that if change your details on line, any errors can only be transferred back if you change your car details again?!?! Apparently they are unable to do it for you. Once a formal complaint is made, they than amend it for you but premium remains at the new higher cost?!?! An absolute scam. I ended up paying an additional £106 to leave but I would have paid and additional £370 on top of my original premium costs if I’d remained with them

Another car insurance company that employs minimal staff and replaces them with incompetent software.

Works well for giving their shareholders maximum profit, but when there is a problem for their customers they can't deal with it.

had an email asking me to upload my NCB
uploaded my proof of NCB
had another email asking me to upload my NCB
uploaded my proof of NCB again.
had another email asking me to upload my NCB
uploaded my proof of NCB again.
had another email asking me to upload my NCB
uploaded my proof of NCB again.

went on the online chat to tell them that there is something wrong with their system. online chat tells me to email them.. I email them and no reply (2 weeks and waiting).

then i get an email today saying they have cancelled my policy because I lied about my annual mileage and I'm not a company director.
costing me a £50 fee and increasing the cost of any future policies (you know the bit where it says 'have you ever had a policy cancelled?')

How do they know how many miles i plan to do this year?? (my car is on a 12k mile pa lease, but they have seen the future and said I will do 24k miles)
And apparently I lied about being a company director.. Just look on companies house!!

Absolutely diabolical company. Used them for car insurance. Have cost me a great amount of money. By ENQUIRING about insurance and paint damage the company went ahead and logged it as an open claim even though I did not wish to claim. Now my insurance is through the roof due to this stupid open claim (that noone is claiming on) and they won't remove it. Absolutely useless scumbag company

Absolute con offered me a renewal that they couldn't honour. when questioned over the phone spent over 2 hours trying to explain to the person on the other end of the call that their online web page was offering me a different amount £85 pound cheaper than the final price they wanted to charge me. Pure Nonsense wouldn't even give them 1 star.

Financially exploited by this company. Will never use them again. Paid them in full approximately 800 to be subsequently told by them I needed to pay a further approximate 500 for car insurance. They waited for the legal cooling off period to end before requesting additional documentation which I found quite suspicious for example my logbook!!!! First time ever in all the years of taking insurance I've been asked for this. I've requested a refund but was told they will look at my claim and will take 8 weeks for them to respond. I'm definitely not letting this go and will be seeking legal advice

It is the first time we deal with this rogued insurance company - they up our premium without any warning based on a fraudulent claim information of stolen identify. We tried to explain that someone had used our details to claim for an accident we were not even involved as we were outside the country. They had none of it and grossly up our premium and added a £50 administration fee adding insult to injury. This company is simply disgraceful. Never again!