Picnic. Arvostelua 

0 stars. Received a quote that I wanted to purchase.....in writing with no subjectivities. "Price if you pay in full" is not true. You cannot provide a quote, an offer for someone to buy, and change the price. FCA please take a look at this company.

Customer Service and the website-based interface are both truly awful. It deserves zero stars. It's web-based only, so any changes or communications need to be done via the self-help portal or webchat.

I wanted to cancel a policy. Should have been easy. over the course of 3 days I repeatedly tried to cancel online, only to get an error message. I tried webchat on each of those 3 days once or twice a day. You are told the standard "we are experiencing very high call volumes" (=we save money by employing too few staff), and then you have to wait exactly 10 minutes each time before you are put in a queue. I was told I was in position 47/63/32 etc, and then waited and waited and waited, for 50-90 minutes each time, without connecting to an agent. so I wasted over 4 hours without getting anywhere.

I called 1st Central (picnic is the web-only arm of 1st Central) to try to get help but was refused and told I had to go through the Picnic website. It's all done in the same place anyway. After being very patient and very persistent they eventually agreed to cancel my policy over the phone.

But frankly Picnic is awful if you need to make any changes or contact customer services. Allow a full half-day if you do. Even better, pay an extra £50 and buy a policy with someone else.

An absolute scam.
They tried to charge me £1200 to change my address. I tried to contact them to see if this was correct and it took me days to get a proper response. They make you wait for up to an hour to chat with an agent then close the chat if you don't respond in 5 minutes. The agent asked me single questions each time instead of all at once in an attempt to draw out the conversation, cause delays and have the chat closed. When you restart a chat (even with the same agent) they ask you the same questions all over again. The agent finally asked for a phone call just to tell me that a quote cannot be given over the phone and it has to be done via chat/online. Mind you, we'd been chatting for hours and he was the one who asked for the phonecall. This agent was barely comprehensible by the way. I spoke to a manager who gave me the same quote I'd initially gotten online. Days of trying to get this sorted when they could have just told me my initial quote was correct. £1200 just for a change of address to a safer area is absolutely ridiculous.
I felt the conversations were drawn out to try and extend this past the cooling period. Luckily I was able to cancel in time and got a refund. My premium for new insurance at my new address with a different company was cheaper than my initial premium with picnic. Obviously, they were just trying to squeeze money out of me.

Wish I had read these reviews before taking out insurance with picnic. Took out a policy at the beginning of August and at the beginning of September I had an email to say they needed more information. Provided all this and was then informed my policy would increase by £250 plus a £50 amendment fee…decided to cancel and was charged £150 to cancel. Awful customer service - they don’t listen on the phone and don’t help. Just want more money. Would give zero stars if I could. Definitely avoid this company.

My son took out his first insurance policy with Picnic after passing his test. The quote was reasonable and he went ahead with the policy. A couple of weeks afterwards he was contacted about a claim he had made on his bike insurance previously (which he had declared at the outset). Picnic wanted proof in writing from his precious insurer that it was a no fault claim. He provided this in a number of formats, several times only to be told that it was insufficient.
Customer service agents are not helpful and the advice/information is often conflicting. They take ages to answer the phone and in then end after serval hours of waiting on telephone calls and frustrating interactions he has decided to cancel. By the looks of the other reviews this will be an experience in itself.

Picnic are an absolute joke of a car insurance company, I made an error on which date I purchased my vehicle which was 6 years ago and they charged me £100 pound for it

Totally useless. Been online chat for over an hour. Bod keeps asking what I want. Says repeatedly .I don't understand. Also getting the same hurdles put before Me as others here. Wanting copies of 4 pages of V5, proof of no claims, asking personal questions about how , if I'm retired , do I support Myself. Am I receiving any benefits. What has that to do with car insurance. can't cancel because the portal won't let Me. Going to phone now and be charged for cancelation . Out and out crooks

If you looking for insurance please don’t use this company they are the worst company the costumer service very bad the cancel my insurance while I was in holiday and they charge me just because I can’t call them and I clearly emailed them and said I can’t call and give them the date when I will be back back then the cancelled my insurance 2 days before I come just to charge extra they are rip offf

Took out car insurance cover with picnic insurance. Little did I know they were actually 1st central who I'd had cover with before which was also a very bad experience so it seems there using picnic as an alious to continue there scamming. You only need to check there reviews to see they do the same thing to multiple people, IE give the cheapest cover wait till the 14 day cooling off period ends, then ask for proof of no claims, when this was given, they then scrutinized my policy to find another reason to inflate the policy hugely. This was by saying I hadn't disclosed a previous accident. WHICH I DID. After admitting that I did disclose the accident she then said the accident was in 2025 when it was in 2023. After providing proof the accident was in fact in 2023 she then said that I had got the dates wrong and had said the accident was in 9/5/2023 instead of 5/9/2023.
I have no proof of this only her word but my point was that iv answered the question correctly and admitted an accident in the last five years whether I mixed the date up or not. They are a complete scam company 1st central and alias picnic. There reviews are terrible and do the same to everyone customer according to there reviews... All these people can't be wrong. They should be held accountable to there scam and should be stopped from trading/ scamming.
Please please ... Never use either of these companies. When I spoke to customer services, agent called sphe, gave no second name, I couldn't understand her at all, she had no compassion and was reading a script well practiced for ripping people off. I asked to speak to a manger, no managers available. Iv logged a complaint but after reading these reviews I'm quite sure noone will contact me never mind resolve. It cost me £111.00 to cancel policy and id already paid £58.64 direct debit payment for less than a month's cover. They inflated my original quote by nearly £300.00.
I'm now insured with direct line who have been amazing, great reviews and may be a hundred pound more but at least they won't inflate prices after cooling off period. Look forward to your scripted response that you're upset that I'm unhappy and working hard to correct things in future... Whatever.
SCAM SCAM SCAM SCAM

requested car insurance with immediate effect, web based system set start date 3 weeks later. when I tried to amend start date to immediate effect customer service agent insisted that the only way a change could be made was to cancel and restart policy. on cancellation, fee of £25 was applied.
customer service with this company is appalling, website is designed to be as confusing and unhelpful as possible.

Took out a policy for £478.14 for 1 year and full RAC cover,on august 3rd,which i paid for in full over the phone,then on 28th august,they took another £406 out of my bank account without my say so,If Picnic are reading these reviews,I want this matter resolved ASAP before i report you to the police and my bank for fraud!

Scam artist, give you a cheap quote pretending to not know what your registration is then when you phone them up and give them the registration they double the quote

Trying to sort probs with them on line is very complicated. They now want me to send them a copy of my no claims from my previous insurer which i understand plus copy of my v5 which i dont understand. All this is probably an excuse to increase my premium.. so a scamming bunch of arses ?????

They've taken payment twice, the online chat is so busy or they have so few staff they just leave you hanging. Currently 30 minutes and counting. God help me if I need to claim. Singley the worst consumer experience I've had with an insurance company by a country mile. I'd give 0 stars if that was an option

Immer pünktlich , gute Angebote, nette zuverlässige Mitarbeiter. Sie helfen bei Problemen und sind immer für jemanden da.

I purchased a policy this morning 26/8 with Picnic premier, put the details all correct , after I payed, went to check the details and license date for both the main and additional driver shows 26/08/ (the correct license year) , I panicked and called the chatted online, both agents said you need to contact DVLA as they shared those info with us!!! . I know the details I have are correct and double checked our license online as well. Anyway both agents have failed to explain why their system shows today’s day and months for the license date. I was afraid the policy will get voided later on so I canceled, although my policy start date was in 30 days time, they deducted £25 arrangements fee???? What arrangements if the details are wrong from your end…!!.

I ended up staying with my current insurance Hasting Direct, although was £200 more than what Picnic offers, I now know what is behind their cheaper price🙂

Honestly stay away from this company, they wait till the cooling off period then start hassling you about what jobs you do and what trade your in and honestly trying anything to make more money out of the policy, also wanted £150 to cancel that had been running for 18 days. i wish i'd read the reviews before using them, honestly stay away they are scammers

SCAM COMPANY

Proceeded with Insurance.

Asked for NCB Proof and to call them (Presumed regarding NCB Proof)

Sent NCB Proof.

Got a Message saying confirmed.

Today - received a Charge for £459.17 (DOUBLE THE INSURANCE COST) as THEY had updated my mileage (without authorisation) from 10000 to 16000 after consulting their 'Database'.

The vehicle has been purchased recently and insured recently so No Previous MOT or similar could be devised to use ANY form of analysis for this fictional figure.

PLEASE AVOID. THIS IS CLEARLY FRAUD

tried to invalidate my insurance because i didnt provide a proof of NC at point of purchase

it was never asked for. Staff incredibly argumentitive and rude. Absolute snakes. AVOID

If I could give 0 stars, I would. The "customer service" is non existent. You wait 30 mins to "access" my account to be told that they can't and need to pass me onto another agent. I was then put no 68 in the queue (which equates to 6 weeks wait in picnic insurance times). 1st central insurance should be ashamed. AVOID BOTH THESE COMPANIES AT ALL COSTS