Absolute joke of a company, wouldn’t process a claim when my car had a mechanical fault resulting in the car being written off but still added the call as a claim to my policy so I now have to pay ext... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
If I could rate zero, I would. Impossible to contact, hours spent on phone. Countless mistakes made by the the company but no ownership accepted. Passed from one department to the next, no resolve. Av... Näytä lisää
CON ARTISTS. They are not an insurance company. They are a middle man who make you pay for the breakdown, legal, personal cover etc if you decide to leave as they buy it upfront and increase the p... Näytä lisää
Avoid this company at all costs!! Scammers email for additional info after the cooling off period, then ramp up the policy cost and will charge extortionate cancellation fees Would give no stars i... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
First Central Insurance & Technology Group is an innovative organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
Yhteystiedot
Yhdistynyt kuningaskunta
- firstcentralgroup.com
1,4
Huono
91 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
You’re not really insured with 1st Central
Had my Range Rover stolen and found with missing parts. The experience of dealing with 1st Central was a nightmare from the very start, the vehicle was found by the Police on a Sunday, 1st Central offices were closed (with no emergency number) so I had to arrange my own recovery to avoid the thieves from returning and moving the car. The company created endless obstacles to delay my claim. I highly doubt 99% of the five-star reviews here are real — very dodgy insurance. When I requested a refund, they refused, claiming I had “benefited” from appearing insured in the IMB. Who pays for insurance just to show up in a database while having no real coverage? To add salt to the wound, they’re now asking me to pay storage.
4. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Ilyas,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
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Ashley
I wouldn't even give 1 star...fuming…
I wouldn't even give 1 star...fuming with this company. Nearly 3 years ago someone hit my car, no fault of my own and had to pay excess. But have they paid it back, NO. We have phoned several times, spoke to several people. Done a review few weeks ago, said someone would call. The company is a scam. I would not recommend this company. Avoid and don't wait your money.
12. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Sam,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
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Ashley
SCAM COMPANY
SCAM COMPANY
Immediately invalidate your insurance by any means if you have a knock
WORTHLESS COVER
Its trueee so do not waste your time telling me your not scammers
1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Jen,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
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Ashley
Rip off merchant and totally useless service
This insurance company offers a legal aid extra in their motor insurances.I did opted for it paying about 20£ extra or so.Had my car totaled on the road and had to be written off..Was staying in a lane of vehicles in traffic as got pummeled by a van driver,who was rushing to catch the green light on a crossroad..my car totally stationary at the moment and completely inside the designated lane!Was severely shocked at the moment,called them to be treated like a naughty child on the phone,while I should have just called the police...Anyway after that event had to wait for more than 2 years for First central to invite the other party on a court hearing...waited for my no-claim bonus all that time and the nerves i spent on the matter I don't even want to recall...What are they charging costumers for this insurer ?!Haven't even had a formal apologize from them and also stirred a new problem with a next insurer I had! Never trust them useless con artists they are - God forbid if somthing really bad happens to you on the road - you are going to be by yourself in the situation!
1. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Vladimir,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
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Ashley
After a simple error on a newly taken…
After a simple error on a newly taken out policy (9 days) this mob decided there was a charge of £500 to amend the policy with the correct detail which was just the driving licence date!
Where do they get off charging that extortionate amount to a young new driver that made a simple mistake when completing the online application.
Now they’ve lost another customer and by the look of their reviews have probably lost quite a few in the past.
Just got a new policy with another insurer who charge just £30 for any policy amendments.
I would in no way recommend First Central for any insurance whatsoever.
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Gary,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Trying to charge me more then half of…
Trying to charge me more then half of my policy to cancel they do not accept van as NCB which I have 8. No help what’s so ever. They ask you to send so much information to them which is ridiculous. Should be closed down absolutely horrendous. Customer service are rude. Please avoid
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi James,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
AVOID
AVOID. AVOID. AVOID. Trouble from the onset. Took my dad's money then expected an 80 year old to navigate their website to upload pics of his driving licence and to get a code from the dvla too (I initially set up his car insurance through the comparison websites). Now after many emails and having the info, they want more money and are threatening to cancel his cover by Nov 7. This has left him worried and anxious for weeks. It's unacceptable
3. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Halo,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
AVOID AT ALL COSTS
Terrible company, shocking customer service, avoid at all costs
25. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Dale,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Do not use these for car insurance
Do not use these for car insurance
Their business model is to provide the cheapest insurance on the market and if you have to claim, they will trick you or manipulate anything they can to not pay out, even the ombudsman don’t do anything.
Honestly stay away
I have read through 50 claims to ombudsman about this company and they will do anything ! if you are already insured by them and have any issues with their cover DO NOT CALL THEM - request all communications in email or writing. They will try their best to catch you out over the phone.
13. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Dan,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
DO NOT INSURE YOUR CAR WITH FIRST…
DO NOT INSURE YOUR CAR WITH FIRST CENTRAL INSURANCE. AVOID.
I insured my car with them OVER THE PHONE on 18th October last year. On the 26th December I was pulled over by the police due to ‘no insurance’ , I phoned 1st central to double check, when they assured me I was insured. I then got pulled over again, on the 12 July this year, this time got my car seized by the police due to the database showing no insurance. This cost me £200 to get my car from the impound lot. Again, I phoned 1st central, to which they then assured me, I had car insurance. I went back down to the police station to get my car, where they stated my insurance is null and void because it has the wrong date of birth on my policy. At this point I have phoned 1st central on 4 separate occasions, all of which included me going through a bunch of security questions, including giving my date of birth. The lady I spoke to on the phone said she was going to listen to the call recording of my on the 18th October, when she had, she then admitted that I did give the correct date of birth and it was their member of staff that put my date of birth down wrong. They also stated that even though I requested to start a new policy, this was not completed and they renewed my policy instead. This is apparently the reason my date of birth is wrong. After being on the phone with them for countless hours, they came back to me and said that in order to fix the mistake (that they made!!!!) it was going to cost me £964 inc a £30 admin fee. I declined paying that, as it wasn’t my mistake in the first place, they have they offered me £250 to ‘knock off’ from the £964. However, even when sending the email regarding my compensation, they got my date of birth wrong.
Absolute joke of a company. AVOID AT ALL COSTS.
I realize this is not on their direct insurance page, however, if this is the only way for them to notice and fix their shocking staff and customer service, then I will leave a review on every single first central review page. The first central GROUP own the first central INSURANCE COMPANY. Therefore, meaning that their shocking customer service, affects the GROUP too. So no, I won't be moving it over to the insurance page. I have already left a review their too.
9. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Alice,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
INCOMPETENT BUNCH OF CROOKS!
INCOMPETENT BUNCH OF CROOKS!
Cheaper prices can be tempting, but this company will falsely accuse you of mistakes then charge you extortionate admin fees. I got out, but only after paying excessive cancellation. Please don't give this company your custom
4. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Will,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Awful company with poorly trained staff
Awful company with Awful customer service. They wanted substantially more money than the initial insurance to add a driver. Customer service representatives were poorly trained and were more interested in explaining the complicated inefficient drawnout complaints process than trying to deal with the issue.
Won't be using this company again. Current review of 1.7 stars is generous.
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Jacob,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
AVOID this company please
AVOID this company please. They will take your money and threaten you until you pay for something you don’t owe. AVOID AVOID AVOID
27. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Joanna,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Avoid
Charging me almost the full policy as I needed to cancel because I sold my car! I was only insured with them for 36 days I expected a fee of around £50 but their fee(s) total £145 robbing jokers
I was with them for the previous year and let it renew as I didn’t realise I’d be selling the car, so much for goodwill … avoid
2. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Gary,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Cancellation fee £50 which is highway…
Cancellation fee £50 which is highway robbery! Avoid this personal lines insurer at all costs. The weekend shift telehandlers are down right rude and need to understand that you don’t talk disrespectfully to clients. Bargain basement on premiums means bargain basement on service..
27. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Mr Lewis,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Absolutely avoiding these next time …
Absolutely avoiding these next year when my car insurance runs out tried to change my car over to a new car charge you £50 to cancel old one and £50 set up fee for new one tried speaking to the waste of my 1hr I will never get back I wished I had moved they don’t even give shxxt your already a customer and you were staying with them never again stay well clear muppet’s
24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi David,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Do not touch!!
Do not touch!!!
I have not renewed my husband's Car Insurance Policy as he is now insured through another car insurance company. Despite multiple emails and telephone calls saying that I am not renewing the policy - I am still getting charged from my bank account on DD and keep getting messages asking me to sign the documents!
The last customer service agent me and my husband spoke to jointly - agreed the policy can be cancelled - we sent my husband's new insurance and still cannot stop being charged and receiving messages about signing the documents. I expect the next DD will be taken from my account soon.
Today I rang again and now I cannot access my account becuase the name on the acocunt has been changed and they will not speak to me!!
How can this be solved? I have no idea? Frustrated doesn't even start to describe how this situation is.
16. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi Suze,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Beware £200 cancellation fee!!!
Beware, charged £200 to cancel my car insurance policy, not justifiable given everything is digital imho, stay away would be my advice!
16. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi James,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Waste of time
I was sent through a number of different policy renewal prices by email, though the website is very difficult to navigate and the renewal price was stated different online than all emails. Cancelled the policy as was too expensive and after this I receive a cheaper price by email. Unable to call customer services due to being a Sunday afternoon. Attempted the online chat Monday morning to be passed around departments for an hour and then told to call. I called and again was passed around departments for another hour to be told the cheaper quote had to have been actioned yesterday (i could not call yesterday the lines were closed).
Very disappointed with the service I received and no attempt to try and keep a customer.
1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hi El,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Awful experience
Awful experience! Wish I read trustpilot before purchasing this insurance. Like others this care insurance was cheapest on the market so went for it. Two months later they increase it by over double saying my no claims bonus isn’t verified and that I didn’t call them! Now on cancelling they want to charge me a £50 admin fee and a whole month of the increased fee. £198 total and if I don’t pay it they have threatened me with debt collectors/ the customer credit act that will impact my credit score! They said I didn’t let them know when I have sent multiple emails to state this!! But you can only contact them via the phone and get passed around because if you reply to any emails they say they can’t respond to them.
25. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Central Group
Hello,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
This review is meant for our 1st Central insurance page for your car insurance. I'll invite you to move this across to the correct page.
When you've received the email, please accept the request. Once the review has moved over to the correct page, we'll reach out to you again to get your policy details.
Alternatively, if you decide not to transfer your review, please respond to Trustpilot's request to provide us with your policy details
Ashley
Trustpilot-kokemus
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