First Central Group Arvostelua 

If I could give less than 1 star I would this company put you through the absolute mill for weeks asking the same questions even having AI robots accessing your case with no intention of paying out , after 40 years of paying into their greedy system they decide in their own favour no surprise there let’s hope you shut down soon .

Avoid the thefts. After signing the policy they want additional documents and rise the charges. Don't recognised my 20 y no claim bonus which is valid for all companies till now, and asked me additional payment of 170,56 pounds. I immediately asked cancellation and they charged me 130 pounds cancellation tax even though they initiated the problem. These people arrogantly with no shame try to pull out money from you. Their quotes are low only to gather more people to rob.

Avoid this company at all costs!!
Scammers email for additional info after the cooling off period, then ramp up the policy cost and will charge extortionate cancellation fees
Would give no stars if was an option.
Call centre staff, have very poor English communication skills

AVOID this company owe me over £500 taken incorrectly, complete joke of a customer service .I have massive regrets ever using them don’t make same mistake

Customer service was atrocious, all sound like they are reading from prompt cards, couldn't answer any questions or give any helpful information in dealing with my query. Extremely unhelpful and poorly trained. Would stay far away from this company

Very poor customer service. I was messed about with my no claims discount, had to keep chasing for updates, and it took far too long to resolve. Because of their mistakes, my insurance increased by over £900. Overall, a very frustrating experience. I wouldn't recommend.

Fraudsters. Do NOT Trust. I tried to change my vehicle from a large SUV to a hatchback and the quote remained the same, despite other policies quoting me far lower. I then tried to leave and they want to charge me annual fees for a vehicle I'll no longer own for the privilege. Tried to ask about these cancellation annual fees such as hire car and personal injury being at the very least pro rata and after speaking to two people, who clearly had me on speaker phone and were laughing at me and didn't want to help me at all, I gave up. A formal complaint has been lodged. AVOID! AVOID! AVOID!!

Fraudsters do not use , they bombard you with threats saying you've filled things out wrong and then charge you extortionate fees real bott ble nasty company

Nightmare DO NOT USE THIS COMPANY I made a mistake filling in my details I put housewife as didn’t know what to put Im I’ll with cancer and unemployable I do have a BSc from a redbrick uni and had a job till cancer took it all away . Awful assistant said she had to change it to unemployed and the fact I had 8yr as I thought it was 7 NCD She then adjusted my price initially 495 then xhe added another 400 on fir the minor mistake . I have cancelled but already lost 150 not bad for two weeks insurance If they do this when there’s minor changes imagine what would happen if you tried to make a claim . Do not use this company

Awful brought the policy paid the premium they then took an additional £554.83 which they say they didn’t eventually had to get the bank onto it, they then tried to increase the policy by £580 still saying they hadn’t taken the £554, could not log on to their website even after having 8 password requests just kept saying Oops. In the end we just cancelled the policy, also they don’t except no claims bonus if you had a van before, even through it was a private not company van so if you have full no claims bonus they put it down as 0 (no mention of that on their website) I spent a total of 22hours over a 3 week period & every time you spoke to someone they had to go through everything again, they were useless DEFINITELY AVOID THIS COMPANY

If you have any kind of issue and you do eventually get through to South Africa to speak to someone I wish you luck! Don't even bother with the webchat! Go elsewhere and save yourself the time and stress.

Please stay away from this company. I wanted to cancel my policy after only two weeks, but they charged me almost half of the total amount I would have paid for the entire year. On top of that, after the cancellation, they still took another monthly payment. They also took money from my credit card without my consent. So, despite being with them for only two weeks, I was charged for two months and also had to pay a cancellation fee. In my experience, this company is dishonest and I would not recommend them to anyone

I had car insurance with them, and then I had to move house so when I went online to try to put in my new address it charged me £307. I thought this cannot be right so I phoned them up and they said yes to change my address. It would cost £307 down to the underwriters, absolutely disgusting. I cancelled my Insurance with them on the spot. I have quite a large Business and a lot of employees and I will be telling them not to use them at all, so watch out be warned they will take every penny from you.

Having just been ripped off by Collingwood insurance on my sons car i feel i should leave a review when things also go well.
Swapped my car, Price to swap with 1st Central not competitive, Cancelled with very small fee and DD that had just been paid has been refunded. Excellent.

My wife and I each had car insurance with this company. We never had to claim fortunately but decided not to renew after our neighbour's experiences with them and reading this website. It took an hour on the phone after trying on my FCentral account to cancel the automatic renewal. Best avoided.

Worst insurance company in the UK
ABSOLUTELY SCAMMER…… High Alert

Been with them for 5 months
Started with £68 a month, then £154 next month, they had wrong info about my past record by their own mistake, peruse them to correction, they admitted their mistake after 3rd payment of £154 apologised and agreed for a refund which never came, and then increased the premium £251 monthly for no reason or justification. I changed the car same basic specs car but different make, premium increased again to £329 a month.
Was done with them!!! I SOLD my car.
Had no patience left so Contacted them for cancellation, took 1 hour 40 min for all the bullshits this n that…..
I owe them £840 outstanding payment for nothing, payable before cancellation.
Now, (final words) They will investigate and will get back to me in 8 weeks time.
Would keep taking money through DD from my bank account even though I have nothing to get covered by them as I sold my car.

Just be careful when getting insurance cover.
NEVER EVER GO FOR 1st Central Insurance.
You’ll cry blood

My daughter had her first insurance with this company.
Myself being an additional driver we put through all information correctly. But becasue of comparing many insurance for a few weeks different things cane through on the database apprantly. To which one said I had an accident in a year I didn't the other saying my daughter had an accident which in fact was myself. Due to this we spent 2 whole days on the phone to 1st Central. Also chasing up my old insurances for evidence. First day people we spoke to were useless. 2nd day. I spoke to 2 people and eventually got through to alas called thobeka. Now I know this is a 3 star for the hassle we had. But thobeka throughly sorted everything within 2 hours yes but she did what others could've done. They just couldn't be bothered one was quite rude Matthew his name was.
But thanks to thobeka it was all sorted and she made it extremly easier and stress free for us. Thobeka I give a 5 star too. The company itself may be worth paying that little extra to a different company. Or at least before you pay online call and make sure everything they have is correct.
And ask to speak to thobeka. Great English. Polite friendly and helped also called back as she said she would. Where as other didnt . If it wanst for thobeka I was about to cancel

On car insurance policy they mentioned no cancellation fee for cancel the policy within 14 days. When I cancel the policy they charged £25 arrangement fee.
STEELING PEOPLES MONEY.
PLEASE AVOID!

AVOID AT ALL COSTS!!!
If I could give a zero star review I would. Wasted half my day communicating with a robot online. Then given a number to ring. After speaking to a voice robot for at least 10 minutes I got through to a "human". Who proceeded to put me on hold for nearly 30 minutes. All to cancel a policy and request a refund for payment they took from my account without me agreeing to to the credit agreement. They tried to tell me that the credit agreement didnt have to be signed for them to take payment even though the proposed policy had changed and cost had increased! They agreed to a refund of the money they took from my account but then charged me more than half of this because I was uncovered for 1 day!!!!!! That 1 day where my car didnt leave the street cost me more than half of what a month's insurance with them would have cost! Utterly disgusted with them in every way- rude patronizing staff, rip off admin fees, sneaky tactics and an impossible website to navigate. Thank God I didnt have to ask for a claim. Unfortunately a hard price to pay for cheap insurance which ends up being a rip off.

Utterly disgusted with this company. Would definitely avoid. Obtain insurance online. Two weeks into the policy had an email to contact them, which i did to find out they where increasing my policy by 50% due to that i put down employed not self employed for an additional driver. The policy was only for social use. They said rhis was because the driver was self-employed they would drive more.