First Central Group Arvostelua 

Terrible company, terrible call centre, terrible customer service - they love to leave their customers on hold for unnecessarily long periods without an explanation. Ive cancelled my policy with them and somehow I’m still having to interact with them

What a bunch of scum bags, give a quote, then after the cooling off period, add more money to the policy. Forcing you to either pay more or to pay to cancell.
I will not use these crooks again, and I notice, they do not like adding comments to the negative reviews.
That says a lot.

If I could rate zero, I would. Impossible to contact, hours spent on phone. Countless mistakes made by the the company but no ownership accepted. Passed from one department to the next, no resolve. Avoid at all costs!!!!

Just save yourself a lot of stress and money by not using this company. Received a good quote took out insurance then after the 14 days they demanded more info which I had to prove my No claims.send photos of licence. Then get a security check cod from DVLA. They said I had misinformed them which I had not. I went throught a comparison site and all my info was on there. So then they bumped my Insurance up it ended up been the most expensive quote out of all the others. They also kept threatening to cancel my insurance if they didn't get the info they requested. It wasn't easy to get the info I am not very tech savvy. Then I decided to cancel the ins because it was far too expensive and went with direct line which was £20 a month cheaper. I had to pay 1stcentral £125 to cancel. I have never never had so much stress insuring my car in all my 40 odd years of driving. Absolutely appalling.

DO NOT USE,
Horrendous customer service on phone for over 1 hour and still not spoken to anyone!!! Only wanted to change my reg won’t be using them again for my car insurance.
Absolute garbag.

DO NOT USE 1ST CENTRAL AS THEY ARE SCAMMERS
I had an incident where someone smashed into my parked car in May 26 and the driver drove off. Witness saw the crime and forwarded witness statement to 1st central. My car was written off and money for car paid within 2 weeks minus the £400 eexcess. I have been contacting 1st central for 5 months for reimbursement for my excess to be paid back to me. Fobbed off each time I call them. Now saying they have received the cost of my car minus the £400 excess which they say they are asking for from 3rd party. Total bull shirt! They think i will give up chasing my excess. They have stopped any contact with me for last few months, hear nothing from them. Dont think they are uk call centre as always a foreign person on the phone when i call. They have now said i have to chase the other parties insurance compsny forv the 400 excess which is total differdnt to any claim i have made ovet 32 years of driving. I am reporting them the Financial ombudsman. Stay away from them!

Awful do not use. Customer support is ebven worse

Absolute joke of a company, wouldn’t process a claim when my car had a mechanical fault resulting in the car being written off but still added the call as a claim to my policy so I now have to pay extra to cancel my policy. Their claims team are rude and hang up when they can’t answer a question. Will never use them again

Terrible company. Do not recommend.

I am extremely disappointed with my experience with this company.

I was charged additional fees, including an administration charge, because they claimed incorrect information had been provided regarding the date I obtained my driving licence. However, the policy was arranged through Compare the Market, which only asked how long I had held my licence. Having held a full driving licence for over 40 years, I selected the highest available option, which was "25 years or more."

Despite explaining that I had answered the question exactly as presented during the application process, the company refused to show any understanding or flexibility and instead applied additional charges.

What made the experience even worse was the attitude of the customer service agents. Rather than listening to the issue and attempting to resolve it fairly, their approach was dismissive and unhelpful throughout the conversation.

Customers should be aware that even where information is provided accurately based on the options available during the quotation process, they may still face additional charges later. Based on my experience, I would not recommend this company and would advise others to consider alternative providers.

CON ARTISTS. They are not an insurance company. They are a middle man who make you pay for the breakdown, legal, personal cover etc if you decide to leave as they buy it upfront and increase the price to rinse you for every penny.

They autorenewed my policy without confirmation from me, upped the price (which was already £25ppm above market price for insurance on my vehicle), and made me sign a consent form to even edit/cancel my policy trapping me into it.

The scumbag-ery has no limits with these lot. AVOID at all costs

AVOID! Never again would I choose this company. Apparently I had made a mistake in putting the wrong month in when my son passed his driving test, this increased by £1,500 even though it was down as him having no NCD anyway. I went on the chat and asked to cancel the policy as I could get it cheaper elsewhere by £1,000 at least. Being at work is hard to call so tried whats app and chat on their website, the site constantly freezes then you get a message saying they closed after waiting hours in a queue. Sometimes I was position 194 so was so frustrating to the receive this message after such a long wait. Finally getting through, I was told that I was insured until 21st September and need not do anything, if I did not contact them further they would automatically cancel the policy. This morning I received an email to say they will be taking out my new payments of £352 a month, it's a corsa not a Lambroghini! Anyway here we are again hours on chat try to sort the problem out, currently 2nd in the queue for the past 50 minutes

Be aware. Do not use 1st Central Group. I've been for years with this company and never had issues before but last 2 years they've started to add charges to new policy after cooling off period. This is the second year. This time they've asked for V5C document,pictures of driving licence and share code after cooling off period! They are looking to scam customers after cooling off period to get more money from the customer. Be aware.

They said you have to wait for 15mins ,then I am still on the phone for 45m plus.Not a good company.

AVOID!!! Shambolic organisation! Trying to contact them is like trying to contact the dead!! You spend hours trying to get through then they pretend they can’t hear you ! Ridiculous service, all we wanted to do was cancel but what a mission. Thank goodness we didn’t need to make a claim .

Had the wrong model of car listed on my policy, which I noted when they sent through a renewal document. I called their customer service team with the plan to renew and have the small error rectified.
The agent was extremely rude when I pointed out the error in model type, in fact so rude and unhelpful I decided not to bother renewing with them. I then told him to cancel the auto renew and not to attempt to take the money from my account. He refused to do this as well. I was therefore left with just one option to call my bank and ask them not to allow them to debit my account.
Sure enough 1st central tried to take the money.
Avoid these Scammers !!!!!

Where to start...
Technical issues meant nobody was answering calls one day. Queues for over an hour on the web chat just to 'chat' with a human.

More info requested after 14 day cooling off period and then hiked my initial premium. Can't cancel because they'll charge me £180 and buying insurance elsewhere this last minute will cost me even more.

Poor customer service. I asked a question to see if I could lower the premium. The woman removed my whole quote and then proceeded to argue with me
when I told her I didn't want the quote removed, that I was simply asking a question to see if something was possible!

Left a bad review and now when I try to call them, I input my car reg and DOB for the standard security check and as soon as that's confirmed, they disconnect the line. Is there a reason you don't want to speak to customers you're trying to rip off?

Warning to anyone thinking about changing your policy to this company, they really are the worst! Customer service is diabolical and you could be on hold all day and they still wouldn’t manage to sort out your problem. Don’t be swayed by them coming up cheaper on sites like compare the market. Spend the extra few pounds and have the peace of mind. I wish I had as I had to cancel my policy and change to a different company as they were so incompetent!

I have insurance with first central changed my registration to a new vehicle i was purchasing the date was wrong so I changed it to the right date when i checked the next day they had cancelled my car insurance and changed it to the car i was getting the next day tried to call them twice they disconnected both calls after 30 minutes tried to change online again they wanted £80 total con will never use them again also i have had too get a one day insurance for my original car

1st Central when I tried to make a claim against a car driver insured by them, blocked my phone calls and emails, thus completely blocking all my efforts to submit a claim. Their insured driver drove into my mobility scooter on a T junction which is unlawful. Did £500 of damage. One does not have to insure mobility scooters so I have lost that money.