Hi Just spoke with Ciara Keating in the Galway Branch of Velocity, my goodness first time in touch with Ciara and what a girl!!! To the point, sorted both my queries in a jiffy - in a nutshell, simp... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had issues with my fuel cards which was a technical issue and I was dealing with a lady ( Ciara) who was of excellent help solved my problem in minutes. She is a pleasure to deal with and so pro... Näytä lisää
Yritys on vastannut
Thank you.. Cian Flaherty great service, he was knowledgeable, professional, and genuinely focused on finding the best solution for our business needs. Everything was explained clearly, there was no... Näytä lisää
Yritys on vastannut
I called Radius Velocity yesterday regarding a service charge fee after a failed direct debit. Cian was of great help; he pleaded my case with the manager, and the penalty was reversed as a goodwill g... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Radius (Ireland)
Yrityksen kirjoittama
Yhteystiedot
4,6
Erinomainen
1 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service from Cian
Excellent service from Cian , very helpful and polite 10 out of 10 👏👏👏👏
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Nathan, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Cian on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Thank you Cian.
Thank you..
Cian Flaherty great service, he was knowledgeable, professional, and genuinely focused on finding the best solution for our business needs. Everything was explained clearly, there was no pressure, and the setup process was quick and smooth. Since signing up, managing fuel expenses has been much easier and more cost-effective.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Christy, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Cian on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Customer service its great
Customer service its great , especially Cian who was very helpful
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Izabela, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Cian on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
This company only knows how to charge…
This company only knows how to charge customers fees; I do not recommend this company to anyone.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Dear Elton, we are sorry to hear about the experience you have received. A full list of fees are available on our website in our Terms & Conditions section. Should you need further assistance or have any queries regarding charges, you contact us at customerservices.DCI@Radius.com. We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Excellent service
Excellent service, very polite and helpful
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Pauline, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Beware price per litre increases on DCI one each week
Beware that with the DCI one card they increase there prices each week and they expect you to ring them EACH WEEK to request a reduction. If not, the price will creep up. Found out the hard way last week when the charge was €2.38 per litre incl of VAT. Also, the message sent each week quotes the price excluding VAT so the final price is plus another 23%!! Don't get burnt as they is how they make the money and of course promise you when you sign up that this wont happen. No recourse when complained to DCI customer service.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Dear Customer, We are sorry to hear about the experience you have received. We would like the opportunity to investigate your query further however we are unable to locate your account. Please could you contact us at customerservices.DCI@Radius.com. We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Dani was fantastic to deal with
Dani was fantastic to deal with, and had my issue sorted out super quick. Thank you Dani, super service
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Tracey, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Dani on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Hidden charges when closing account
Held a company account with Radius for 3 years with 20 users. We also hold accounts with other companies. Radius pricing was always miles off their competitors, so we took the decision to cancel the account as it was rarely used.
Radius made the account closing process very cumbersome and difficult. We were due a refund, so they added bogus hidden charges to try to claw back they amount they were due to pay. Poor response to email and phone communication to get the issue rectified.
Finally get it sorted and 1 week afterwards we get an invoice for a 'Account Review Fee'.
Poor customer service and unbecoming behavior for a company of this size, obviously they don't like to close accounts!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Dear Emmet, we are sorry to hear about the experience you have received. We would like to thank you for giving us the opportunity to investigate your query further; there are no charges associated with account closures. A full list of Charges are listed on our website - https://www.radius.com/en-ie/fuel-cards/term-conditions/
Should you need further assistance, you can email us at customerservices.DCI@Radius.com . We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Great service.
Great service.
Incredibly helpful and knowledgeable. Rochelle explained everything throughly while guiding me through the process.
Thank you
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle was very helpful
Rochelle was very helpful, friendly and knowledgeable.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle was my call assisted
Rochelle was my call assisted. She was engaging, friendly and helpful in my query.
Nice to speak to helpful person at a call centre.
D
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Good Morning Des, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Had to ring Radius about my card not…
Had to ring Radius about my card not working and got through to Rochelle,
An absolute delight to deal with, very pleasant and lovely to deal with but also fantastically efficient, listened, asked what she needed to know and has the issue sorted immediately, and then offered to set it up so i wouldnt have this issue again, fantastic service provided by her
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Derek, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Great cooperation
Great cooperation, quick response time and Ciara was very helpful. The problem was resolved very quickly and several solutions were proposed. Thank you very much.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Marika, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle Connolly
Rochelle Connolly expertly handled my query and did everything she could to help. She was friendly and helpful.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Ben, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle
Rochelle, had a great knowledge of the products Radius have, and explained everything clearly and was most courteous.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Barry, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Barry on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Vastaus yritykseltä Radius (Ireland)
Good morning, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Very Happy with the Support I received…
Very Happy with the Support I received Recently.. Efficient, Patient,Clear and Very Heplful..Couldn't ask for any more...
Rory Mc Cullough
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Rory, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Layla Egerton was very helpful in…
Layla Egerton was very helpful in sorting out an issue we had. DCI are a good company to do business with.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Layla on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Great help from Ciara
Great help from Ciara, Thank you Ciara
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi John, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Ciara.
Kind regards,
Radius Business Solutions (Ireland) Limited
When I need to order a new DCI card
Very helpful & friendly customer care that handles my enquiries with enthusiasm & quick resolution.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius (Ireland)
Hi Gavin, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Trustpilot-kokemus
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