Turn5 Arvostelua 

5 199
•
TrustScore 4/5 tähteä

4,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Jason B. Was great in helping me order new wheels,lug nuts,hubcentric rings and TPMS sensors.The wheels have already arrived!I opened one box and took a sneak peek without taking wrap off and they loo... Näytä lisää

Saanut 5/5 tähteä

I have bought several upgrades for my 2015 Silverado from American Trucks over many years. The web site is easy for me to navigate, I trust the ratings from the company and most of the time it has... Näytä lisää

Saanut 1/5 tähteä

I ordered an item on Aug 30, 26. I have still not received it. American truck will not do anything because the item is moving within the FEDex system. It has moved between the same set of FEDex facil... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Shipping was super quick. Estimated time was the following week. Order arrived 2 days after placing. Very thankful for such a quick turn around and receiving product. Now to install...

Yrityksen tiedot

  1. Ajoneuvot & Kuljetus

Erilaisten ulkoisten lähteiden tuottama tieto

Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

5 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,0

Kaikki arvostelut

(5 199)

710 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Jason B. Old school Torq Thrust ll grey Wheels

Jason B. Was great in helping me order new wheels,lug nuts,hubcentric rings and TPMS sensors.The wheels have already arrived!I opened one box and took a sneak peek without taking wrap off and they look great.I didn't want to unbox until I take them to my local garage to have them mounted and balanced.This is not my first purchase from American Trucks.Everything I have got from American Trucks has been exactly what I expected and them some.It gives me confidence in your company when I call and get excellent advice and it is accurate.I also watch your install videos on your website.After I get new wheels installed I will take photos and share them with you. Thanks Jason B. and American Trucks.

28. lokakuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have bought several upgrades for my 2015 Silverado over the years.

I have bought several upgrades for my 2015 Silverado from American Trucks over many years.
The web site is easy for me to navigate, I trust the ratings from the company and most of the time it has pictures from customer's after it installed sometimes adding personal tips they found during their installation.
The fact that I have the option alot of the time being able to see on my truck on the website with their magic of having my truck including the color is a cool trick for wheels etc.
I also appreciate the recommendations given on other products that compliment the product I am buying.
I think the prices are fair and I have never had any problems with the delivery.

24. lokakuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Shipping was super quick.

Shipping was super quick.

Estimated time was the following week. Order arrived 2 days after placing. Very thankful for such a quick turn around and receiving product. Now to install...

21. lokakuuta 2026
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Lost out on more products

I would have given a higher score BUT we tried to buy more than one item with our discount. It would ONLY work with just the one. Lost out on more sales if that didn’t happen. We went elsewhere for the rest. And got what we wanted

18. lokakuuta 2026
Oma-aloitteinen arvostelu
Turn5-logo

Vastaus yritykseltä Turn5

Hello Dwight,

Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear of the issues that you experienced while placing your order for the Barricade NB1 Running Boards.

We reviewed your order and we show that you did click the "coupon" for this specific item, when you placed the order and took 10% off of the price of the running boards. If you were to order two of the same item, it coupon would have worked for both of the item.

Do you remember what coupon code you were trying to enter and what the other item that you were looking to purchase were? If so, can you please send them to Satisfaction@AmericanTrucks.com. Once we receive this information we will review this issue and how we can assist you. Please note, we do not allow coupon stacking, where you use multiple discount codes on the same order.

If you have any questions, please contact us and we will be happy to assist you.

Thank you,
Amy

Saanut 4/5 tähteä

I ordered lettering that’s not getting here on time, promised that I paid extra money for

I’ve ordered wheels from you all. It had a chip on it. You didn’t wanna give me money back then you did and I still have a product RTX wheels one with the chip on it though you can’t see it see it. It’s still there then when I ordered the letters stainless steel they promised me a certain day. I paid the extra money and your shipping company FedEx, or I should say the shipping company you deal with didn’t get here when they promised so then you took my $9.99 and gave me store credit I don’t want store credit. I want it back on my credit card. I prefer that I don’t want store credit. I’m getting ready to go on vacation so now I have to wait till Tuesday to get the part. I was supposed to leave Monday. My truck is immaculate. Now I have this messed up piece on the back lettering and I don’t have the item yet I’m not very happy but that’s not directly you all‘s problem, but I have a problem with it because I’m not getting what I was promised on the day that I pay extra money for and you wanna give me store credit no thank you I want the money back on my credit card

15. lokakuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Company

Great company to work with and great products from. Customer service has been spot on.

16. lokakuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Advertise the truth fit

I bought a rough country grille that by their advertising it should fit my 2016 ford f150 XLT. Since they said that it fit my truck I drilled three holes in the middle so that I could put LED grille lights but when I put it all together there was no way that this grille was going to fit. It was sitting on the bumper and had a 2 1/2 inch on the bottom and my hood would not close. I called customer service and told them what problems I was having and told him that I had drilled the holes and he said that because I drilled those holes that the grille not returnable and the best that they could do was refund me around 25 dollars. I feel that if they advertised it as a direct and it doesn’t fit like they say then they should refund the full amount or replace it with one that fits and not to advertise that it does. I will not be doing anymore shopping with them anymore and shop with someone that backs up what they advertise.

15. lokakuuta 2026
Oma-aloitteinen arvostelu
Turn5-logo

Vastaus yritykseltä Turn5

Hello Conrado

Thank you for taking the time to share your experience with AmericanTrucks. We are sorry to hear of the issues that you experienced with the recent order.

We wanted to review your order to see how we can assist you, but we were unable to locate an order with the information with the information shared in your comments. If you could kindly email your order information and a copy of your review to Satisfaction@AmericanTrucks.com. Once we receive this information, we will review your order and see how we can resolve this situation for you.

If you have any questions, please contact us and we will be happy to assist you.

Thank you,
Amy

Saanut 1/5 tähteä

I ordered an item on Aug 30

I ordered an item on Aug 30, 26. I have still not received it. American truck will not do anything because the item is moving within the FEDex system. It has moved between the same set of FEDex facilities 6 times in the last 6 weeks. I have still not received it. They use FedEx smart post which in my opinion is terrible. They promised delivery in 3-5 business days from order date. ^ weeks almost 7 weeks and I'm still without the item. Think hard about ordering from these folks

15. lokakuuta 2026
Oma-aloitteinen arvostelu
Turn5-logo

Vastaus yritykseltä Turn5

Hello Timothy,

Thank you for sharing your experience with AmericanTrucks. Thank you also for being a member of our Military, Medical and First Responders program. We are honored to offer this program to thank our customers, like you, for your services to our country and our communities.

We first and foremost would like to apologize to you for the multiple delays in receiving the RedRock Molded Mud Guards that you ordered on August 29th. We reviewed the tracking details for this order, and we do not know why there were so many issues in having these delivered to you.

We do see at one point the package delivery was changed from FedEx to the USPS. This may have occurred because your shipping address included a Box number. We reviewed your past order and on that order the box number was not listed on the shipping address. We generally use FedEx or UPS for shipping so we ask that PO boxes or box numbers are not included. If the address has a box number or PO box, this could cause issues with the package being delivered. We do not know why the shipping company did not return the item to us, when they were unable to deliver it.

Our team that works with lost and damaged packages, contacted the local post office, where is states this item is available for pick up, and they are going to be returning the item to us and we will be refunding your original payment method.

Timothy, this has not been a positive experience for you and your frustration is understandable. Once your refund is completed, you will receive an email confirming the refund.

Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and it is valid until 4/31/2027. We would like another opportunity to provide you with the level of service we strive to provide to our customers.

If you have any questions, please contact us and we will be happy to assist you.

Thank you,
Amy

Saanut 1/5 tähteä

I ordered an AEV bumper from American…

I ordered an AEV bumper from American Trucks. This bumper should include the installation hardware (as detailed on the American Trucks website, and confirmed by AT customer service), but AT only ordered 2 of the 3 required components for that from AEV (confirmed by AEV). As a result, my truck is now in sitting in a garage taken apart, waiting on more parts from AEV that won't arrive for over a week. AT is terrible -- don't by from them.

20. syyskuuta 2026
Oma-aloitteinen arvostelu
Turn5-logo

Vastaus yritykseltä Turn5

Hello Trent.

Thank you for sharing your experience with AmericanTrucks. Thank you also for being a member of our Military, Medical and First Responders Program. We are honored to offer this program to thank our customers, like you, for the services you provide to our country and our communities.

We do want to apologize for the issues that you experienced with your order for the AEV Front Bumper. We reviewed your order and you are correct, when we submitted your order to the manufacturer, the order did not contain the item number for the hardware. This was an error on our end and we are in the process of making sure this is corrected. We do understand this was an inconvenience and caused you additional frustration.

We do show that you contacted us and we issued a reimbursement and you were able to purchase these parts directly from the manufacturer. We hope that you received them and you were able to complete your install.

Due to this situation, Trent, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and it is valid until 1/31/2027. We would appreciate the opportunity to provide you with the level of service we strive to provide to our customers.

If you have any questions, please contact us and we will be happy to assist you.

Thank you,
Amy

Saanut 1/5 tähteä

I used the online ordering system to…

I used the online ordering system to get an air intake for my truck. It is a 2007.5 half year classic truck. It was the wrong part. I’ve sent pictures to show it’s the wrong part. So far no shipping return label to return part so I a get a refund. I am very disappointed and will be vocal about my experience here.

24. syyskuuta 2026
Oma-aloitteinen arvostelu
Turn5-logo

Vastaus yritykseltä Turn5

Hello Dustin,

Thank you for taking the time to share your experience with AmericanTrucks.

We would like to review your order and see how we can assist you and resolve this situation for you. We were unable to confirm an order with the information shared in your comments. If you could please email your order information and a copy of your review to Satisfaction@AmericanTrucks.com. Once we receive this information, we will review your order and the issues you are experiencing.

If you have any questions, please contact us and we will be happy to assist you.

Thank you,
Amy

Saanut 1/5 tähteä

Real customer service is important.

I originally had my order coming to my home address (in Georgia) when I placed my order. realizing my error I tried but I could not get through to customer service to make a correction, so I placed a second identical order going to the repair shop (in Mississippi) that has my truck for repair. All of your links did not help and would not allow me to cancel the wrong order. When I did get to speak with a Customer Service Rep this morning she said that she could not cancel the wrong order and that I would have to Receive the order and then Return it for a full refund. It seems that this DOUBBLE ORDER will in fact be the FIRST and LAST time I order from American Trucks.

3. lokakuuta 2026
Oma-aloitteinen arvostelu
Turn5-logo

Vastaus yritykseltä Turn5

Hello Van,

Thank you for sharing your experience with AmericanTrucks. We reviewed your recent order and we do apologize for the frustration and inconvenience this situation has caused you.

We work hard to have our orders processed quickly for our customers and there is a short time frame after an order is placed, where we will be able to cancel the order for the customer.

We show that you ordered was placed on 10/3 for the Transmission Oil Pan with Drain Plug and this was being shipped to your home address. On 10/5, when you contacted our Customer Service Team, they did share that they were unable to cancel the order as it had already shipped.

We do show that you set up a return for your original order and you were partially refunded on 10/12/2026. When the return is processed in our warehouse and the return is complete, you will be refunded for the return tag fee. I submitted this request due to this situation.

We tried to find a phone call from you after your order was placed and we do apologize, but we were only able to locate the call on 10/5. Our Customer Service Team is available business days from 8:30AM-11PM EST and on weekends from 8:30AM-9PM EST.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

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