ExtremeTerrain.com Arvostelua 

Ordered a lift kit that noted on their webpage "includes shock adapters." Once vehicle was in shop and broken down, tech determined there were no shock adapters. Called ET and they said "Ooops, we made a mistake, sorry about that." Then the next day come to find out the parts are now on backorder, so won't be in for a couple of weeks. While my rig is in pieces. TERRIBLE COMPANY....DO NOT USE!!!

My license plate holder purchase was made with ease with the help of Sam C. your sales representative. I had a $10.00 credit and an automatic Halloween discount to apply to the purchase. I was not sure how to apply these credits and Sam quickly and professionally walked me through the process. He also explained the merits of the VIP Rewards program and got me signed up.
I intend to add a few more accessories onto my new Bronco as finances and time will allow. I appreciate your great customer service and find your "Chat" function very helpful.

The woman that took my order was fantastic! My question is - Where are my front & rear mud flaps with "Jeep" on them? I got a 10% discount and had paid for both the mud flaps and the bug shield.

Only the bug shield arrived? No notice regarding a late delivery for the mud flaps. Thank you for answering this.

Hey! Thanks for reaching out. I can get you to the right place in under 30 seconds

Headgasket AI Agent

Name
Michael Rogowski

What do you need help with today?
Existing Order / Customer Service
Headgasket AI Agent

Headgasket AI Agent says:
Happy to help! This chat is powered by AI to get you an answer to your question fast!

Headgasket AI Agent says:
👋 Thanks for chatting in, Michael Rogowski! My name is Head Gasket Support Bot, and I'm here to help! You can click on any of the options below:
You say:
Reason Not Listed

Headgasket AI Agent

Headgasket AI Agent says:
No problem, we can still help! What is your question?
You say:
I purchased a bumper less then a year ago from you guys and i took it off to do some other work and it has water in it and is rusting

Headgasket AI Agent · AI

Headgasket AI Agent · AI says:
For a bumper bought less than a year ago:

Coverage: Our 30-day limited warranty covers defects in materials or workmanship. The bumper may also have a longer manufacturer warranty—check its product page and packaging for details.
Claim: Start through the customer portal. Keep your invoice/order documentation; extended-warranty claims specifically require an invoice.
Photos: Submit clear, well-lit images of the bumper, trapped water, rust, packaging, and shipping box if available. Follow the photo-request link and upload the requested images in JPG or PNG format.
Support: We’re available through the Help Center or chat to assist with the claim.
You say:
i want to talk to a live person please

Headgasket AI Agent

Headgasket AI Agent says:
No problem, connecting you to an agent if one is available!
You say:
thank you

You say:
hello

Ian A.

Ian A. says:
Thank you for reaching out. My name is Ian, and I’ll be happy to assist you today. I am sorry to hear that you are having issue with your bumper. I will check your order and will help you with this.

Ian A. says:
I’m having trouble locating your order with the email provided. Could you please share your order number so I can assist you further?
You say:
Delivered Thu 01/09
- Shipped:
284017779989

Order Placed
Sat 01/04

Shipped
Sat 01/04

Delivered
Thu 01/09

Rugged Ridge 3-Inch Double Tube Front Bumper; Black (07-18 Jeep Wrangler JK)
SKU: J15648
Price: $349.99 QTY: 1
View Tracking Details
Return window closed on 2/9/2025
...more

Ian A.

Ian A. says:
Please give me few minutes to check this one out.
Ian A. says:
In the meantime, I’d like to share a convenient self-service option where you can easily find answers to common questions, track your orders, and even manage returns. All in one place!

You can check it out here: In the meantime, please stay connected as I continue working with your order.

Ian A. says:
Thank you for waiting!
You say:
I'd be more then happy to send a pic if it

Ian A.

Ian A. says:
Upon checking, a return mitigation was accepted for this item on 01/30 due to a factory defect. At that time, you accepted a $160.00 store credit instead of returning the item for a replacement. As part of this resolution, any further return or warranty claims related to this item are no longer eligible.

Ian A. says:
Is there anything else I can assist you with?
You say:
so i should just write a review of this? and the reason for me accepting that was not because of the bumper it was because the plastic piece was broke

Ian A.

Ian A. says:
If that is your decision, we respect your choice to leave a review. You are welcome to share your honest feedback, as we value your opinion. We appreciate you taking the time to share your experience, and your feedback will be reviewed.

Ian A. says:
Is there anything else I can assist you with?
You say:
right bbut please know you're losing a customer as well

Ian A.

Ian A. says:
We understand, and we're sorry to hear that this experience has led you to this decision. We respect your choice and appreciate the feedback you've shared with us. Thank you for giving us the opportunity to assist you.
Just now

A part that I purchased turned out to be incorrect. I tried to use the chat for support, but was clearly connected to an AI bot followed by someone overseas who clearly had no authority to help me. I was left with no choice but to file a claim with my credit card company.

A year later upon returning to make a different purchase I was told that I am banned from buying from the site permanently. So as far as I understand it, the company would not support their sale initially, and then ban me because I stood up for myself.

The outcome is actually perfect. I have no desire to shop here ever again!

Shame!

They were quick to respond to my question about placing my order. More details were needed and they
fixed the problem sometime Friday late night or early Saturday morning so I could place the order. Great Service

Fast and easy shopping. With many different payment options. Makes for an easy and painless buying experience.

I ordered a set of headlights and a front bumper. I set up the 4 payment method through pay pal. I was told the front bumper was currently out of stock but I would recieve it between Sep.21-28th. When the date came near I was told my ship.ent was delayed, but it would be like Oct.8th-12th. Then they took the entire amount for the bumper, from my account at once.
My wife called and spoke with the assistant and was told that, they recieved a shipment, but they were out already, and I wouldn't recieve my order until Oct.22-Nov.2nd. Now I just recieved another email saying my order would get to me until Nov.3rd-10th. I know im just one person, but professionalism and quality of service are universal principles in buisness. This is poor buisness, period.

I ordered a new RedRock all steel bumper and received an open box RedRock all steel bumper instead.
I know it was an open box item because I saw it in their open box section right after ordering the new bumper. It was missing parts, had the lights assembled with the wiring connectors cut off and was listed $120 less than the item I ordered.
It was also exactly what I received.
I called customer service and explained the situation, was contacted via email by the returns dept, submitted pictures and waited. Several days later I received approval for the return/exchange, printed the label and shipped it back to ET. And waited again.
4 days later the replacement bumper is shipped to me and im now waiting for that to arrive.
I was told by the customer service rep that it was a warehouse mistake and they shipped the wrong bumper to me.
At first I thought that was plausible but I found a review from 3 months ago on the RedRock 4x4 site stating they had ordered the same bumper from ET and not once but twice received an open box bumper instead of the new one they ordered. Funny part was when they ordered the first one, it came as an open box. They ordered the second one and while the first open box bumper was sitting in their shop, the second open box bumper arrived.

That is not a warehouse mistake nor a coincidence. That is 100% shady business practices in trying to offload used/open box items at new item prices.

I'm sure this will not be posted or shared with anyone who really cares.
What they should care about is the fact that I will not be purchasing anything from ET again.

I ordered a tire/wheel set on 09/25/2026. I was initially surprised to see a delivery driver in my driveway 3 days later. This is where the nightmare began....
They sent the 4 wheels with ONE tire. I am still waiting for the other THREE tires a week AFTER the delivery window given when I placed the order.
If you try to contact them for customer service, you will be routed to an outsourced phone agent. She was very nice and even issued me a $20 coupon good for a couple of months. ***like I'd order again from them SMH***
I keep getting told via phone and chat that the tires will ship from their supplier and the customer portal will be updated when they ship and an email will be sent.
I DON'T NEED A COUPON OR AN EMAIL...I NEED MY TIRES!!!
I WILL NEVER BUY FROM EXTREME TERRAIN AGAIN AND WOULD CAUTION YOU NOT TO MAKE THE SAME MISTAKE I DID! CAVEAT EMPTOR!

2 day delivery perfect fit easy install perfect condition looks awesome

Please no more e-mails I ordered a jeep bumper and fog lights for the bumper. I received my bumper this past Saturday and now they say the fog lights won't be here until this Friday. why would I ever order anything else from your store. with your shipping I have to wait over a week for the install of my bumper. and yes both items were ordered at the same time. order #14-43317530

Working with Mike on several items for my 2020 Tundra TRD Pro 4x4 has been a pleasure. He is very knowledgeable and provides great recommendations. He is always ready to answer any questions and his suggestions a great. I appreciate Mike, as I learn more about my new to me truck.

A very large selection of everything, all u could ever want or need. I will order more in the future.

Order from Extreme Terrain only if your timeline does not matter. Mine did. Someone rear ended me and my car was not drivable without a new bumper, so I placed the order on a Wednesday specifically because delivery was quoted for Monday at the latest.

Nothing arrived and nobody reached out. On Tuesday I got a call that a system error had kept my order from processing, so I ran it again over the phone and was assured I would have the bumper by Friday. Friday passed with nothing. The next week they told me it would ship Monday or Tuesday. Then on Wednesday, two weeks after I first ordered, an email landed saying the part was on backorder for a month.

I explained to several different reps that I could not drive my car until this part showed up. Every one of them told me it was on the way. It was never in stock. Quoting ship dates for a part you do not have is dishonest.

The selection might work for a weekend build with no deadline. If you need a part to get back on the road, go somewhere else.

The website is absolute garbage. I placed one order where I thought I was getting one wheel and tire package and when it shipped the order confirmation showed a completely different one. The website had major malfunctions to the point that it was showing products listed in the incorrect areas with the incorrect pricing. So I had to go through the return process and get a new set ordered. I ordered my new wheel and tire package and when it asks if you wan to add tpms sensors to the order there is no where to change the quantity of this item. So I thought it was safe to assume that they would be sending me four since I had ordered four wheels and tires. When my second order cam and I got the wheels on the vehicle, I took it for a drive to let the sensors sync up. To my surprise only one was discovered. Low and behold they only sent me one because I had only ordered one because there was no way to order more than one. Now I get to order three more sensors not from extreme terrain, and have a shop install them for me at another fee because this company can't seem to put together a half way decent website.

1 Star — Bait-and-Switch Pricing, Failure to Honor Advertised Discount, and Terrible Customer Service

My experience with ExtremeTerrain has been extremely disappointing. I used a promotional code provided by ExtremeTerrain’s own website, and the code was accepted in my cart when I submitted my order. My original order total was $3,425.19. After submitting my order, ExtremeTerrain sent me an updated invoice demanding $5,634.94 — an increase of $2,209.75.

Essentially, ExtremeTerrain accepted the promotional pricing when I placed my order, then decided afterward that it no longer wanted to honor the discount and expected me to pay substantially more. This was not a case of me entering an unauthorized code from some random third-party website. The promotion was supplied by ExtremeTerrain itself and accepted during the checkout process.

On Friday, October 2, I contacted customer service through chat after receiving the revised invoice. Nico assured me the issue would be taken care of and corrected by early the following week. I took that assurance in good faith and expected the company to resolve the problem.

By Tuesday, October 6, I still had not received an update. I had to initiate another chat and explain the situation all over again. The subsequent conversations involved more back-and-forth, additional explanations, and time spent trying to get someone to address a problem that ExtremeTerrain created in the first place.

The most frustrating part is the lack of accountability. If a company advertises a promotion on its own website, accepts that promotion during checkout, and presents an order total, customers should not have to worry about receiving a new invoice days later demanding thousands of dollars more. If there was an issue with the promotion, that should have been addressed transparently before the order was submitted — not after the fact, with the customer left to fight for the original pricing.

Mistakes happen, but promising to fix a problem and then failing to follow up only makes the experience worse. I should not have to repeatedly contact customer service to get a resolution after being told the issue would be handled.

I cannot recommend ExtremeTerrain based on this experience. The way this order has been handled has destroyed my confidence in the company’s pricing practices and customer service. A promotion displayed on a company's own website should mean something, and customers should be able to trust the price presented when they place an order. I would strongly caution anyone considering purchasing from ExtremeTerrain to think twice before placing an order.

The sales Representative Gary was knowledgeable, patient and helped me complete my purchase quickly.

Whenever I need a part, big or small, I go to the folks at extremeterrain.com first! No questions about it.
Best service, great pricing, and extreme knowledgeable sales folks. If you got it in stock and I want it... I will go to you first !