Sennheiser Arvostelua 

Great headphones, horrible customer service. My headphones broke and they are not letting me fix them without a warranty. The headphones lasted only 1.5 years. After email upon email, the only responses I got were either that I had to fill in all sorts of forms or click several links which did nothing to help me at all. No one would actually review the issue, they kept sending me off to other people so they wouldn’t have to deal with me. If I’m going to spend over £200 for a nice set of headphones, I should expect they last me longer, or at least the company should care about their customers. Disappointing. Won’t be buying from them again.

I've been using Sennheiser headphones for 20 years now and largely happy with the sound.

For 15 years I used the wired headphones but I found every 6 months the cord would fault and I'd end up buying another pair. This went on until I moved to wireless and upgraded.

I bought two pairs; one for the commute to work and another for the garden. Under two years for both and one ear stopped working in both pairs.

Tried to replace it as under two year warranty, but no luck. They couldn't find my package despite signed for delivery and proof of purchase.

So after years, I swapped to Bose. The quality is much better and couldn't be happier. Sorry Sennheiser but you have lost a loyal customer.

I've had the CX 7 before, still going actually though the rubber on the band needs gluing back on (used across years, extensively).

Decided to drop the wire and bought the Momentum TW 3. Had to warranty fix within the first year, left earbud went quiet. Then about a year later again the left bud is no longer charging. This was light usage over the year.

Simply for £200+ not good enough and the response from the company is stand-off ish. Getting away with the fact it isn't worth chasing Consumer Rights Act (where you could easily argue that a £200 product should last at least until its warranty cover finishes).

Unfortunately second time around, lost a bunch of emails, one of which was the receipt, so cannot warranty fix. £200 down the pan.

I bought a pair of Sennheiser Momentum TW 3 and I was quite satisfied with them. After 4 months they completely broke and I had to pay for the shipment of the headphones to the repair centre. The said the headphones were fried and shipped me new ones. Now, after another 4 months, they broke down again. It is indeed a shame, because they actually were a nice pair of headphones, but it is unacceptable for a pair of PREMIUM headphones to break every four months.

As you can see from almost every other review on this page, Sennheiser routinely make junk products and then bend over backwards to ensure that the warranty they offer you is completely useless.

I made the catastrophic mistake of buying a set of Sennheiser HD 450BT headphones in mid-December last year. They began malfunctioning almost immediately (connection issues, random bursts of deafening white noise, erratic battery life), and when they became completely unusable a few months later, I sent them off for warranty repair. It was almost TWO MONTHS before I heard anything from them, and eventually they revealed to me that the headphones had actually been shipped to Germany without my knowledge, while also claiming that the package didn't include the receipt (it definitely did).

At this point I took a look at this very TrustPilot page, and it was a relief to see that this was no isolated incident. Sennheiser are more than aware that these headphones are prone to cataclysmic faults straight out of the box, so they create hurdles in order to either a) send the headphones back to you un-repaired or b) send the headphones back to you un-repaired while insisting that they are in fact repaired. These headphones seem to have now been discontinued. What a shocker.

Last week the company demanded I send them a full and unedited PDF copy of my bank statement "in the hope that we can move forward with the repair"; I DID contact my bank, but it was to force the retailer to give me a full refund instead. If you're caught in the same situation, don't be shy; get that cash back.

Appalling company. Never again.

Wanted a pair of 450BT headphones. Been discontinued UK, but preferred them to Accentum. One of few choices was to order from Sennheiser Germany. I ignored negative reviews and took plunge.
Glad I did. For me it was an excellent experience.
Even tracking the item using recommended Shop app by Sennheiser was fun.
There were a few issues with UPS as there was a global problem with Crowdstrike and Microsoft at the time.
But they were brilliant and headphones arrived in perfect new condition.
And they are brilliant.
Thanks Sennheiser. Your signature perfect sound.
Anyone wondering why BT450 and not Accentum. Can fold the 450s, I prefer the controls that others dislike lol
And to me the sound louder and better.

I purchased a set of headphones from Sennheiser in April of this year through Ebay they were not suitable so I requested a return which was accepted, but the bar code sent could not be read by UPS which Sennheiser used as couriers the courier said it was the wrong bar code so I paid for and sent them back by Royal Mail I kept Sennheiser informed of what I had done they then informed me they had received the headphones back and had refunded my money back to Ebay who would refund me. So far I have not received my £63 and Ebay says Sennheiser says I did not return headphones in the given time so my complaint was thrown out and now I've lost my money. Sennheiser got the headphones back within the same week they were sent out to me. I hope people will read this review as I would never deal with Sennheiser ever again after losing this large amount of money
This a a message I received from Sennheiser today 10/06/24 this is after they had said they had refunded my money to Ebay weeks time ago:
Hello,
We are sorry for the delay with your refund, we had technical issues which was preventing the refund to got though to eBay. This has now been resolved and the refund has gone through.

Please accept our apologies for the inconvenience this situation may have caused.

Kind Regards,

Your Sennheiser Consumer Audio Customer Support

I bought the momentum tw3 end of last year and wish I had done more research. I figured they had time to correct battery issues I read about but boy was I wrong. within the month they failed and I returned only to be told the warranty will cover me with the new tw4 because they no longer stock tw3. I got an official letter from Sennheiser assuring me I would have a replacement by April or May. being a new product I decided to wait the 4-5months eagerly. May has passed and this is where bad business becomes worse. They have offered to settle a refund at a fraction of what I paid or else wait til August. 8months after I pay for a product I barely used???? what's to stop them from extending in August?

Do not purchase from this brand!!!
The customer service is shocking and they are selling products that are not fit for purpose.
I purchased 2x momentum 3 earbuds and in less than a year they failed. Reading since I can see this I'd a common battery fault that they are very aware of. Yet they still sell them.

I sent them back for repair and ha e been fobbed off by their useless customer service ever since. Chasing and chasing I'm told it will take 6 weeks at least. How is this a reasonable time scale to replace faulty items in their warranty period! Each time I contact them I get a different story.
If you do sent anything to them make sure you have recorded delivery and keep record of all correspondence.

Avoid these products at all costs! I bought the wireless momentum 2 which I paid over £200. A year down the line they just stopped charging. Customer service don't want to know I wasent expecting a experience with a company like sennheiser, guess I was wrong. Never again will I buy sennheiser.

Bought a pair of headphones that had significant issues with the noise cancelling feature whereby I could hear outside noise louder than what was playing in my ears. When it was an issue they could be helpful with, their response time was very quick and they sent me a replacement. Except the second pair had the same issue. I then demanded a refund, argued their policies with them over several weeks and after SEVEN MONTHS of emailing them and getting no response they finally emailed me back and gave in, offering me a refund! I’ve now sent them back and have emailed them approx 4/5 times since asking them for the next steps to get my money back as they have had my returned headphones now for approx 10 days, they have gone back to not replying. Honestly their customer service is the worst I have ever dealt with. Considering their products are not cheap, you’d think they would be willing to respond and be helpful to customers when there is an issue! I demanded a refund and told them multiple times that there is clearly an issue with the technology itself or it’s an issue across the batch created, however I doubt that this has been taken on board.
For reference - I ordered and returned the HD450 BT model. The date of my experience on this review is the month I ordered the first pair….11 months later and I’m still trying to get my money back!

Customer services are a waste of space. I bought a pair of earbuds directly from Sennheiser and the different size ear tips were missing. I contacted them the day I received them and 2 weeks in I still can’t use my buds as they still haven’t sorted it. I have opened a case with PayPal and I will be opening a case with Trading Standards. Sennheiser have said the ecommerce team have contacted me but it’s all lies. I have checked through PayPal correspondence and there’s nothing from them or via E-Mail
BUYER BEWARE The buds may sound good once I can use them but I can’t yet.

I ordered Momentom 4 ear plugs,and they sent me Momentum 3. I returned them ,but I still haven't had refund.
It is discussting, the way they treat customers. Don't deal with sennheiser

so bad I pay for headphone.and have 2 years warranty on them and the blurtooth has stop working on then I had them 7 months I been told to send them back but many sent them back to Neve.see them again they just need to replace them I think im going to to YouTube video on this matter they been doing this to many.

I wanted to give 0 stars, I don't even have the ear pods yet, due to them using UPS who don't specify a time slot for delivery. Then leaving a piece of paper with nothing filled in. I could have ordered any other product available on Amazon and got them the next day, now I have to wait another day for UPS to turn up when they want so I can refuse them and get a refund.
The customer services person was so rude and shouted above my voice, then said it was not their fault it was the deliverer. I think I will go for the Technics if I ever ger my refund.

Repair process is terrible. Don’t buy from them. I bought from them 2 years ago and contacted them to schedule a repair for earphones battery. They replied by saying: You will have to get them repaired privately. And no one is repairing them. £250 gone in seconds. Terrible to deal with

As an audio professional, my headphones have been used extensively on music, film & TV productions. Their all-in-one service fee is a joke. My HD-25iis were sent in to have parts replaced and to deal with the faulty right capsule that they refused to acknowledge when I originally sent them in under warranty. Only replacing the cable, they have refused to change the physical parts that have degraded (including the steps to keep them in place on your ear). These headphones were specifically bought because the parts are changeable. They are now holding me to ransom, refusing to return them until I pay £67 for the changing of a £16 cable that I could have done myself, and nothing else. Without the other issues fixed they are but a rather poor paperweight. DON"T BUY premium products from a cheap company! So much happier with the build quality and sound of my new Sony's!

To be honest, I had a very similar experience like the other people explained previously. In the end I received my Headphones.

The customer service was not bad in fact it was okay though, I at least received responses from the staff, but nearly 4 months of waiting for a simple repair was a lot and a brand like Sennheiser can’t afford this easiness while they have very tough competition around them. I have read about the situation in various forums so make sure I understand the issue and a some people said that these issues increased since Sonova acquired the company. So it’s not necessarily the German service or the UK branch’s fault, if the low quality attitude or weak support comes from the leadership then the worker underneath can’t really do that much. I will give 5 star to Sennheiser because I still like the brand and hope one day someone will fix this mess and I give 1 star to Sonova’s brand management skills.

The moral of the story: Don’t buy a brand if you can’t manage it or meet the expectations or if the management of the brand is not doing the job well, then Sonova should fix those issues…

Sent in my 9 month old TWS 2s for repair (spot the trend here on repairs needed!) and I have had no communication back from them at all despite royal mail confirming delivery signed for by their returns team.

In this day and age, a tech company that can not or does not run a customer services RMA desk like Freshdesk or ZenDesk to we can see progress is just criminal - next action for me will be small claims court.