Sennheiser Arvostelua 

I bought a pair of Sport True Wireless on 30.12.23 and used them predominantly for working at my desk at home. The sound is brilliant- better than my previous pair of Apple Airpods- however since trying them on multiple occasions when exercising, any movement seems to cause the buds to fall out of my ear. Even weight lifting with very little movement makes the buds fall out, and I have tried all 12 different modes. I felt this product was not fit for purpose, as I bought the product to use for exercising, therefore I emailed customer service on 25.3.24 and have heard absolutely nothing.

I am so disappointed in the brand as I thought I had found my perfect pair of in-ear headphones, yet their lack of response and care with my issue advises anyone looking to buy from the brand to consider their other options. To be honest I wish I bought the newest pair of Apple Airpods as their customer service has always been brilliant, and they stay in the ear for more than 10 seconds!!!

After a truly disastrous and infuriating first experience with Sennheiser’s Momentum True Wireless 4 earbuds, I have decided to return them for a full refund and purchased the £40 more expensive Denon PearL Pro Premium True Wireless earbuds instead because many reviewers have said that the impressive soundstage is very similar and maybe even better than Sennheiser offer with their Momentum product range.

I have never in all my years of being a Sennheiser fangirl been so disappointed in the quality of their audio products and customer service and retention methods. What I have experienced this past month since receiving these earbuds and still in the process of trying to get rid of them and get all my money back for a fresh-from-delivery defective piece of utter garbage is nothing short of absolutely disgusting.

I’m taking a gamble with Denon but if they can produce and provide the same level of product quality that Sennheiser used to and was well beloved for once upon a time, then they will be my new go-to for all things audio listening and playing. I’ve done extensive research - read and watched countless reviews from consumers and influencers alike and I believe I’ve made the right decision in going with Denon. Sound quality matters to me above all else when it comes to audio listening and playing, but Denon appears to deliver a much more consumer-friendly experience then Sennheiser ever did. I admit I was biased because I just loved Sennheiser’s sound quality so damn much but I have been forced through this terrible experience with the Momentums to accept it’s not the only thing I should care about. Quality control all-around matters. With how bad the quality control of the Momentum TW 4’s performed out-of-the-box I couldn’t escape that truth lest I be dishonest on myself and my social standing as a person of integrity and authenticity.

I sadly have to admit that Sennheiser have failed me and they’ve lost a loyal customer/supporter for life. And I have learned my lesson that expense and professional reputation do not always equal quality.

Bye bye senheiser. I haved maybe 5pairs of them,wired and wireless and all were last about 6 months,last one tw3 almost a year,just a fcuking year!!! For price what I paid I was expecting longer experience. Sound was good no question,but where reliability??? And I was lucky enough if compared with others experience. Have it and keep it that sound senheiser for your self,I wouldn't say what else to do with your self but today I waiting for Denon,sound I hope even better and made in Japan I guess will last at least 2-3years. Bye bye senheiser,never again

Had some Momentum True Wireless (MTW) 2s which kept randomly connecting to my phone even though they were in my cased unused and this caused battery drain. They were replaced by Sennheiser with MTW3s but that's where the good news ends. The MTW3s were impressive sounding right out of the box but as is the case with all of the MTW series, they had issues with the battery within just a few months. Honestly I think it's a joke that Sennheiser knowingly keep selling their headphones knowing they will inevitably fail in a few months, trading standards should do something about this. Thankfully Sennheiser were offering warranty replacements on every pair they sent out. I sent off my MTW3 for replacement and Royal Mail lost these. Prior to this I had tried to contact Sennheiser about getting my postage costs refunded as it's expensive to keep sending back headphones (via Special Delivery to cover the compensation if something goes wrong) given how often Sennheiser headphones fail and I saw from Reddit that they were starting to do this for some customers. I tried contacting them 5 times via different routes (website, email, X, instagram) and got no response. In this time I also would've liked a response to get some proof of purchase for my Royal Mail compensation claim given they'd lost the parcel but there was no point even trying with Sennheiser as they would never respond. After 4 months of radio silence I decided to set up a reddit account as that was one place they seemed to be active and responding to people. I finally got a response, they agreed to refund my postage but also offered 15% off a new purchase instead. I was fed up of Sennheiser and their non-existent customer service so stood firm on just wanting my postage refunded. After a further 8 emails to chase, it took them 2.5 months to pay for my postage costs. Sennheiser charge premium prices for their products and offer non-existent customer service in return. No way should it take this much effort, this many different attempts and routes to contact them just to get a reply. I will NEVER buy Sennheiser again.

Let me paint you a picture of frustration and disappointment with these so-called "premium" earbuds. Two years ago, I made the mistake of investing in the Sennheiser Momentum True Wireless 3, and it's been a nightmare ever since.

Last summer, one of the earbuds decided to start making a bizarre noise whenever the noise-canceling feature was activated. Annoying? Oh, you have no idea. I sent those cursed earbuds in for repair, only to be told it would take a "mere" 6-8 weeks. Guess what? I waited over 3 freaking months. When the earbuds finally returned, I foolishly thought my troubles were over.

Fast forward just 4 months later, and guess what happens? The right earbud decides to kick the bucket completely. Dead. A useless hunk of plastic. Back to Sennheiser again it went, this time with a slightly quicker turnaround of 3 weeks. But do you think that solved anything? Think again.

Now, here we are again, with the left earbud joining its mate in the graveyard of malfunctioning electronics out from the box. On the day its delivered. It's like a sick joke at this point. And to add insult to injury, Sennheiser doesn't even cover the postage fees for these lemon products. How's that for customer service?

Sure, the sound quality is decent when these things decide to cooperate, but what good is great sound when the darn things barely last longer than a cheap knockoff? This isn't my first tryout with Sennheiser, but mark my words, it will be my last. Consider me a former loyal customer turned vocal critic.

Do yourself a favor and steer clear of Sennheiser like it's a plague. Save your hard-earned money for a company that actually stands behind their products. As for me, I'll be spreading the word far and wide: Sennheiser, you've lost a customer for life.

PS: Last time they got 5 stars review was in 2022, no wonder.

As previous reviews I purchased headphones which malfunctioned after 55 days - interference and connection problems. I contacted sennheiser who referred me to Sonova who referred me back again to be told these had to be repaired/replaced. Now I'm doubtful I will ever see them again but they are absolutely useless as they are. Never again.

Similarly to a lot of other reviewers, I sent my TW3’s in for repair 3 months ago and have yet to receive any communication for Sennheiser. Royal Mail confirmed delivery

I bought some Sennheiser headphones last year. They recently went wrong and wouldn't connect, couldn't be reset or switched off and there was a slight buzzing sound heard before you started playing music or listening to a podcast. I arranged a return to Sennheiser and had to pay the postage but thought at least they'll get repaired or replaced. I had a £0 invoice sent, I presumed for my repaired pair or a replacement. However this week I received the same headphones back with exactly the same faults. I've had to email them saying what's going on and that I don't want to pay for delivery back to them again.
My advice is to avoid Sennheiser and if you really want their products don't buy direct as the 2 yr warranty is a waste of time.
Update: online lots of customers having same faults with the HD450BT headphones, therefore I think these are new ones but none of them work anymore. Avoid.

Have been sold faulty headphones - to return/repair on warranty have to pay for the postage. The majority of merchants offer free postage on the exchange without the item being faulty. I have been using Sennheiser products for years, and unfortunately, it will be my last experience with them. For the price of the product I would expect much more in times of customer service.

Without a shadow of doubt the worst customer service and company I have had the displeasure of buying from and trying to resolve an issue.
I purchased Momentum TW3 earbuds from them as the name is one of the best in the audio industry. Well that was what I thought, the right earbud failed to charge after a few months. I got a returns slip sent to me extremely fast so far so good it thought. I packaged up my earbuds sent them the following day 05/12/2023 I emailed them after the new year to find out if my items had arrived ( tracked so I know they had) only to be told they haven't received them and can I send proof of postage. I sent this and now I keep getting emails asking for proof of postage. I keep asking for a manager to call me and repeat this on a weekly basis which seems to fall on deaf ears excuse the pun as this is about earbuds. if this was a cheapo set of ear buds I wouldn't bother but this was almost £300 worth of their poor craftsmanship of a product. To anyone thinking of buying any of their products please look elsewhere and buy something better like Bose at least their customer service works for the customer.

I've used Sennheiser for some 20 odd years and to be fair, the products have always been good. I've had a lot of HD20's and not had an issue, however, I guess you find out how good a company are when you do have an issue. Bought 2 pairs of HD450's direct and one set stopped working through one side on Bluetooth after 3 months. I emailed the support team and after a rather painful process eventually sent them back (at my cost it should be noted, check the T's&C's). 3 weeks later I had no communication and no indication of if they'd even been received other than my postal receipt. I contacted them and they finally responded to say that the current turnaround time for repairs and exchanges is 4-6 weeks. No apology, no regrets, just signed off with "I must ask you to be patient." So we wait but I will not be using Sennheiser again as this level of customer service is appalling. In hindsight I should have purchased from a shop so I can at least return them without the wait and not have to pay to do so.

Trying to purchase multiple sets of headphones from Sennheiser UK, made purchases previously without issue. Have been informed that Sennheiser UK do not deliver to the UK and I need to order via their global store which will add 20% to the price.

Purchased an Ambeo Plus soundbar some months ago. Very expensive and, in theory, high end sound product. Absolute lie.
The product freezes from time to time due to a firmware problem reported to Sennheiser by many other buyers.
Support does not exist. They do not reply emails, do not provide a phone number and DO NOT CARE AT ALL ABOUT THE PRODUCTS THEY SELL.
Think twice if you are planning to buy anything from this brand.

UPDATE:
After no solution at all from Sennheiser to what is a well known firmware problem, posted by multiple frustrated users too, I decided to replace the soundbar with a Sonos ARC Ultra.

It's genuinely sad what's happened to Sennheiser seemingly since Sonova took over. I've been a customer for decades, and they once were a consistently affordable, but high quality brand.

I got a pair of cx6.00 BT Bluetooth earbuds for Christmas 2022. One of the buds fell to pieces within a month. I got them replaced under warranty with a new pair of cx350 BTs. Once I'd finished with my temporary pair of Sony earphones, I found the new earbuds wouldn't charge out of the packet. I got them replaced for the third time, and the right earbud stopped working after a month. Perhaps Sonova are now buying from Temu? I can't think of any other reason for the incredibly poor build quality of their products. Now, the original warranty is up, so I can't replace this third defective pair.

It's a shame, because Sennheiser are now off my list of preferred brands. I guess you learn the hard way.

They dont want to fulfill the warranty on the momentum true wireless 3. Veeery bad customer service

I sent my momentum 3 earbuds the Sennheiser months ago to be fixed under warranty. They acknowledged receipt but have not returned them to me. Despite several emails they still have my property. because they have failed to uphold their warranty, i gave them another 2 weeks to return my earbuds which they have failed to do. I will now give them until January after which I will have to start legal action to try and get my property back. My advice is do not purchase anything from Sennheiser and if you do, never send to them under warranty.

AVOID AVOID AVOID AVOID!!!! YOU HAVE BEEN WARNED!!

TERRIBLE CUSTOMER SERVICE!!! Sent my TMW3 for repair, didn’t hear a thing from them for months, eventually after a lot of messaging they emailed to say it was still stuck at the uk depot and will now be sent to Germany no ETA, no guarantees, NOTHING!! All this was nearly 4 months ago now!!!!!

I have given up now, I don’t want the stupid earbuds back and I don’t want to deal with them ever again!!

I recently purchased a pair of RS195 headphones. Since buying them they constantly drop the signal. Line of sight isn't the problem as my old pair of HDR 180 worked for 8 years without ever losing signal.
To say I am disappointed in this product is an understatement. I will never purchase any sennheiser products again

I've bought my Sennheiser Momentum 3 and I paid almost £300. An absolute waist of money, time and nerves!!! Every time I slightly move my head they would stop playing and disconnecting then connecting again. I can't run with them either when having them on, as is so annoying to restart them each time something goes wrong with them. Please, if you ever want to purchase this headphones, think twice !!

This company is fake and illegal! They have deleted my review from their website!! AVOID Sennheiser!!!!

I will be adding my review here as well.

**Ambeo Plus Soundbar**

I purchased this item on the 30th of August 2023, and in less than 3 months, I have issues with the soundbar.

It's either the unit or buggy new firmware update, but unfortunately, no one helps, nor Richers Sounds or Sennheiser directly.

Issue:
When watching & changing TV channels, Netflix, or playing music via Spotify on the phone, using the Sennheiser Smart Control app, the soundbar speaker its popping a muffled/click noise.

When changing TV channels, even if the TV is on mute, the soundbar is still making this noise through speakers. Also, on Netflix, if I skip to the next film or pause it, Im having the same problem.

Troubleshooting:
I factory reset the device, registered to smart control app and calibrated once again, unplugged from power for 1 day, tried different HDMI cable and port within the TV (LG OLED G3), same issues!

Updated smart control app and latest soundbar firmware also. I assume these issues are related to the latest firmware update because if I connect to the soundbar via Bluetooth (not using the Sennheiser app), the issue is gone.

Upon checking, a few customers are complaining about HDMI on this particular Soundbar, its a shame on a Premium product, especially at this price point, to be having these problems.

The soundbar & sub came really quick, very well packed. I was impressed about that!! The design and built looks good.The Ambeo sound is amazing, especially when you are watching Dolby Atmos content, but unfortunately, this item should last more than 2 months.

I do not recommend this soundbar to anyone unless you end up arguing with the seller and ask for a refund because Sennheiser never responds to customers and deleting your review!!