Sennheiser Hearing Arvostelua 40

Leider ist der Support von Sennheiser Hearing unterirdisch schlecht und inkompetent. Nachdem meine Ambeo-Max einen Defekt hatte, ging es um eine Reparatur. Allein die Kommunikation dazu und zum Ablauf hat mehrere Wochen gedauert. Vorher war auch völlig unklar, dass man im Tausch für die Einsendung der defekten Soundbar ein neues Gerät erhält, muss dafür aber 831,40 € zahlen.
Ob man darauf dann wieder seine gesetzliche Gewährleistung erhält, bleibt bis heute unklar. Sennheiser sagt dazu jedenfalls, dass man keine Garantie darauf hat. Gefühlt ist der Kollege, wir nennen ihn hier mal „Jonas“, auch nur 2 Tage in der Woche am PC, um E-Mails zu beantworten. Kurz und gut, Soundbar wird geliefert, keine Rechnung, also erstmal abwarten. Nach 3 Wochen dann eine Rückfrage von Jonas, ob man vielleicht mal bezahlen möchte. Auf die Nachfrage nach der Rechnung kommt die Antwort zurück, es gibt keine Rechnung, man hätte ja schließlich einen KVA erhalten. Erst, dass ich mich geweigert habe ohne Rechnung zu bezahlen, wird auf einmal die Rechnung gesendet, wieder eine Woche später. Die Rechnung ist datiert vom März 2026, also gab es von Anfang an eine Rechnung, sie wurde mir bloß nicht zugestellt. Man merkt hier deutlich, dass die Leute die Mails beantworten, keinerlei Gefühle dafür haben, wie die aktuelle Rechtslage in Deutschland ist. Nie wieder Sennheiser.

Amazing support, fast and clear responses, answered to all of my questions

I bought the Sennheiser pxc 2 Headphones a year ago and let me tell you they are the worst headphones I have ever owned in my life. they are too busy trying to be a robot they forgot how to be working headphones there isn't a goddamn PC they can connect to through Bluetooth without it being a goddamn nightmare. for headphones so expensive I didn't think they would just be a paperweight. I barely use them since I bought them. you should be ashamed of yourself for selling them.

Ordered a replacement cable for my HD 559's.
Arrived within less than half of the expected time.
Fixing my headphones for a fraction of the price of a new pair.
Didn't even bother me with a please review us mail.

What else do I need to say?

Boite mal finie, charnière qui gigote. Saccade dans le son, même avec les réglages basse qualité (jusqu'à une saccade par seconde). Ecouteur qui ne charge pas quand il est dans la boite sans indicateur de charge donc pas possible de savoir avant le lendemain.

J'ai fait un retour SAV, ils ne m'ont pas répondu pendant des semaines pour qu'ils me disent qu'ils n'ont jamais entendu parler de mon retour, j'ai du monter un dossier avec toutes les preuves afin qu'il accepte qu'en effet ils m'avaient proposé un retour et ils ont finalement retrouvé mon colis et m'ont remboursé.

Je met tout de même 2 étoiles car certaines marques haut de gamme arrivent à faire encore pire

Sennheiser Australia (Sennheiser-Hearing) - Avoid this company as their service is terrible along with the support of their products. Having purchased a premium headphone for my wife's birthday costing $999 the HDB 630. We discovered that the headphone that comes with a USB-C Bluetooth adaptor BTD 700 does not come with the USB-C to USB-A adaptor that is included when the BTD 700 is purchased separately. As my wife has a n older laptop it only has USB-A ports and so i reached out to Sennheiser, explaining the situation and asked if they could supply the adaptor as it normally comes with the BTD 700. There response was you should have read the manual that comes with the headphones as it shows you only get the USB-A adaptor if you buy the BTD 700 separately. They then sent me a web link to the BTD 700 which costs $69.99. This kind of adaptor costs a few dollars only but Sennheiser wants me to pay for a new adaptor at $70 rather that either offer me a free USB-A adaptor or sell me one which I'd happily so. They offered no alternative and were very unhelpful. My wife at this time cannot use the laptop and headphones together until i manage to sort a quality adaptor. Such a shame, you pay $999 for headphones, and then Sennheiser won't include the appropriate adaptor to connect to USB-A which so many of us out there still use. Avoid this company.
9th Feb 2026 update.
I've just received a response from Sennheiser after asking for their help. They have basically told me that they can't help. That's it. There response appeared to be AI generated so expect they don't really care about their customers here in Australia - The name on the response was Daryl, but received both Ebay response and Gmail and response was identical.

I ordered HD 550 headphones from Sennheiser and its been one month and still have not arrived to this day. I've contacted support the deem as my item as lost in transit after 3 weeks and now a replacement was suppose to be sent via express. I still have not received a tracking number or update on my new replacement. DO NOT ORDER from Sennheiser. Customer service is so slow to act and taking one month or maybe more to receive my item.

Geld überweisen. Nach meiner Bestellung warte ich Seit 4 Werktagen auf meine Ambeo Mini. 2x den „Support“ kontaktiert. Dieser leitet die Anfrage lediglich weiter. Keine Rückmeldung…
Unglaubliches Verhalten. Ein Fall für den Verbraucherschutz!

Terrible support on my order, which was never delivered by UPS. Customer service didn't care about this, just refunded it and told me to order again at a higher price. Never ordering from here again.

Pessimo servizio clienti. La cuffia sinistra di Accentum True Wireless non funziona più. Ho contattato loro per assistenza attraverso il sito ufficiale Sennheiser. Mi hanno dato delle indicazioni su come resettare le cuffie e fare qualche prova per vedere se risolvevo il problema da solo. Non sono riuscito a risolvero in quanto chiaramente la cuffia è difettata. Li ho ricontattati chiedendo di fornirmi assistenza in garanzia, mi hanno detto che non mi possono aiutare perchè si trovano in Germania (come se fossero dall'altra parte del mondo) e che dovevo contattare una società che si chiama Exhibo Spa per assistenza. Contatto Exhibo Spa per assistenza che invece mi dice devo contattare un'altra azienda dalla loro lista per assistenza. Ma è uno scherzo o cosa? Non si trattano i clienti in questo modo. Se contatto Sennheiser dal sito ufficiale dovrebbe essere Sennheiser a farsi carico del problema, non devo riconcorrere io altre aziende sconosciute con cui non ho nessun rapporto. D'ora in poi eviterò prodotti a marchio Sennheiser e li sconsiglierò a tutti.

Comprei há pouco menos de 4 anos uns auscultadores PXC 550-II. Começaram há pouco tempo a fazer um barulho horrível no auscultador esquerdo que destrói qualquer prazer em os usar. Contactei a Sennheiser para saber como reparar ao que me responderam que já não está na garantia e que não fazem reparações neste produto. Menos de 4 anos e o destino é o caixote do lixo. Nunca mais compro nada desta marca. Não é aceitável esta posição quando cada vez mais se tenta reduzir o lixo eletrónico, já para não falar do custo para o consumidor tem em subsituir equipamentos caros em tão pouco tempo.

TVS 200 Earbuds werden als Hörhilfe mit TV-Adapter benutzt. Mit dem 1ten Gerät stellte ich Aufladeprobleme fest. Ladeschale ist am Netzteil und voll geladen. Die Earbuds werden in den wenigsten Fällen auf 100% geladen. Meist nur 60 - 70%. Weiteres Problem ist das unmotivierte Entkoppeln des linken Earbuds mit einem lauten Zischgeräusch während der Nutzung. Ich sitze dabei in meinem Sessel und bewege mich nicht. Nach ein paar Sekunden koppelt sich der Earbud wieder ein. Problem ist jederzeit bei jeder längeren Nutzung reproduzierbar. Erstes Gerät wurde vom Händler gegen ein neues getauscht. Ersatzgerät hat die gleichen Fehler. Servicehotline wurde angerufen. Probleme wurden ordnungsgemäß registriert und an die Servieabteilung weiter geleitet. Ich bekam eine Mail über alle möglichen Updatemöglichkeiten und Beseitigung von Kopplungsproblemen. Mit keinem Wort wurden Ladeprobleme oder Verbindungsprobleme zwischen Sender und Empfänger behandelt. Ich verstehe natürlich, dass in den Geräten nach Möglichkeit die neuste FW und SW zum Einsatz kommen sollte. Aber diese Updates hatte ich bei beiden Geräten schon durchgeführt. Reparatur und Untersuchung der Problematik bei Sonova wurde strikt abgelehnt. Umtausch für ein weiteres Gerät wäre möglich. Schön, wenn das Gerät auch die gleichen Fehler wie die beiden vorherigen besitzt. Ich war seit meiner Jugend von Sennheiser Produkten begeistert. Aber seit dem Verkauf der Sparte Consumer Elektronics an die schweizerische Fa. Sonova ist da wohl extrem der Wurm drin. Ich kann nach meinen derzeitigen Erfahrungen nur von Käufen abraten.

Après avoir eus des Galaxy bud puis jabra 75t active. J'ai acheté il y a 3 semaines le modèle momentum sport black. Plutôt confiant dans une marque reconnue et européenne. Mais déçu par les performances de ses écouteurs.
Interface pas de souci
Qualité sonore correcte (sans plus)
Boitier lourd et encombrant
Difficultés pour réglage directement sur les écouteurs.
Et surtout un ANC très médiocre.
Chargeur des écouteurs dans la moyenne.
Après recherche je croyais acheter une marque sérieuse allemande et fabrication de qualité sur place. Mais en fait ses écouteurs sont fabriqués en Chine ! Et avec un prix européen !
Alors si vous hésitez je vous déconseille fortement cette marque.

Pure cochonnerie. Service médiocre.
Garantie de deux ans ridicule.
On doit payer les frais pour l'envoie quand le produit est pleinement garantie.

Cuffie Sennheiser hd 450bt.
Non sono abituato a fare recensioni così negative...ma purtroppo i fatti mi costringono a farlo...
Ho acquistato queste cuffie a fine 2021: la qualità sonora è buona, in rapporto a qualità-prezzo...
La cuffia ha anche possibilità di collegamento bluetooth e si piega in una comoda custodia.
Unico aspetto che mi fa dare una valutazione negativa lo si può vedere in foto: è inammissibile che un prodotto acquistato nel 2021 e usato relativamente poco (tenuto sempre nella custodia in dotazione) veda ridursi i padiglioni così...La pelle e il rivestimento si è sbriciolato...eppure - ripeto - le ho usate abbastanza poco, sempre conservate...Non è motivato un deterioramento del genere!! Evidentemente i materiali usati sono pessimi! Ho cuffie molto più vecchie ancora in perfetto stato!! Peccato...spero sia capitato solo a me...

3 februari 2023 een HD 660S gekocht. in 2 jaar en 6 dagen tijd tot 3 keer toe dat er plots geen geluid meer is in het rechteroor. De eerste 2x is het gefixed. De derde keer eiste ik een nieuw product of geld terug aangezien het kapot blijft gaan. Reperatie duurde telkens bijna 3 maanden. Reactie dat ik kreeg bij de 3de keer defect is dat de garantie is verlopen. Heb ze gewezen op het feit dat in nederland je er vanuit mag gaan dat je een deugelijk product koopt en dat het in dit geval dat niet is. Reactie dat ik daarop kreeg is de garantieperiode en dat ze, na overleg met de directie, mij wel een nieuwe kabel willen sturen uit goede wil. Willen dus niet direct reageren en ingaan op mijn consumentenrecht. Tevens nog steeds geen kabel ontvangen na een maand.

Ik had meer verwacht van Sennheiser. Had niet gedacht dat ze actief mijn consumentenrecht proberen te omzeilen, aangezien ze bekend zijn met het structureel probleem met mijn headset.

Besteld 3-2-23
Verstuurd 6-2-23
Ontvangen 7-2-23

Eerste reparatie aangemeld 10-10-23
Opgestuurd 11-10-23
Retour gestuurd 27-12-23

Tweede reparatie aangemeld 19-06-24
Opgestuurd 20-06-24
Retour gestuurd 28-08-24

After waiting two weeks the item wasn't dispatched so i emailed and they issued a refund. No words or apology. They didn't even say why it was refunded. The item is still available to purchase in the online shop.

Dear Sennheiser Team,

I am writing to express my deep disappointment regarding the unacceptable customer support experience I have had with your company (order# EU188259).

Firstly, I would like to highlight that we are talking about a pair of headphones (Momentum4 Copper edition) priced at a few hundred euros — not a low-cost product — yet, ironically, I have received far superior after-sales service from brands offering much cheaper products. To add to this, I purchased the headphones directly from your official website, trusting it would guarantee a better support experience. Clearly, that was a mistake.

After just a few months of use, the headphones began producing a rattling noise, as if a piece of plastic were loose inside. I contacted your support team, only to discover that you do not handle RMA requests directly. After several emails, I was referred to your partner company for assistance.

The situation worsened when your partner initially informed me that they do not handle private customer requests. Only after I insisted — highlighting that Sennheiser itself had directed me to them — did they "magically" accept my request, with the condition that I personally bring the headphones to one of their service centers.

At that time, I was living in Messina, Sicily. The nearest service center? In Palermo — a three-hour drive by car (even worse by train). Exhibo, your authorized service partner, has a mere 15 service points across Italy, with some regions not covered at all (for reference: look at the exhibo centri-assistenza-tecnica).

Fortunately, about a year later, after moving to Turin, I was finally able to visit one of their repair centers. They replaced the headphones within a few days — however, instead of replacing my Copper Edition, they gave me the standard black edition.

I noticed the mistake immediately, even before pairing the new headphones to my phone, and contacted the service center on the same day. Their response was that, since I originally had a special edition (I wouldn't define the copper edition so special), they were unable to provide a like-for-like replacement.
This is completely unacceptable, considering:

- The Copper Edition was sold (still is on amazon) at a higher price.

- I entrusted Sennheiser expecting premium service standards.

- The experience I received is subpar and not reflective of the image of your brand.

- I expected a resolution that aligns with the quality and values of the Sennheiser brand, but unfortunately, that wasn't the case. However, I wanted to ensure you are aware of the customer's perspective.

Sincerely,
A deeply dissatisfied customer

Bought 3 products: Momentum TW 2 and 3 and IE300. TW2 broke shortly after the warranty ended. TW3 and IE300 broke within warranty.

Got the TW3 and IE300 exchanged through a lengthy and very ugly support process, which involved me paying for the return and not receiving any information on the process until I suddenly received a new device. I'm not even sure if that I-pay-for-the-return-part was legal where I live.

The TW3 ended up in my washing machine, my fault. The IE300 broke down today, after just another year. They're now out of warranty.

My somewhat angry review on their website got deleted. :)
I guess they will continue to stick around for many years to come, judging by product quality and service.

This is not Sennheiser. It's now a licensed product and the quality is nothing but toyish.

Momentum 4s 30% more sound in the right channel, crappy sound on top and an app that doesn't work.

Contacted support. They asked for the receipt. I send it. Never heard back.

Never again.