Bose Arvostelua 

I purchased a Bose QC Ultra 2nd Gen set of headphones at Gatwick South 2 weeks ago for £399.99.
I was very disappointed to find the same product can be bought in UK High Street.
For example
John Lewis £349
Argos £349.95
Curry’s £349
I have paid £399 Why? I thought the airport maybe cheaper, but at least the same as the high street
Not more?
Worse still I contacted Bose customer service several times with no reply. I have a couple of Bose products, but will Not be buying Bose again, very poor customer service

Worst company , products are expensive and service is poor. Been waiting for product for over a week now but they want me to wait another 2 days for a response. No where to email, live chat does not work. Feels like a scam.

Wanted to buy some Bose earbuds. I looked on the website a couple days later and they were £100 more. Contacted customer services and they told me that the product had been on sale and that is why the price was different. I explained there was nothing on the website that indicated they were on sale. They relentlessly told me to sign up for the newsletter as I could potentially get a discount that way in the future. Offered no support with the issue. I asked to lodge a complaint due to the patronising and unhelpfulness. Was told that they have no complaints system! They said they hold complaints themselves. I asked how I will hear back about it. They said I won’t and nothing will come of it.
Awful company with terrible customer service!

I pylurcased a pair of noise cancelling ear buds from Bose, they set me back well over 200 quid, within 12 months they had packed up, I contacted Bose and in all fairness they replaced them under guarantee, 18 months later the replacement pair have also packed up and no surprises to hear are no longer under warranty, they directed me to a Web page where I can replace them for the princely sum of £199!! I don't think so, I wouldn't touch your products ever again

Really bad ear buds. called Bose they sold me a discounted pair. Calling to make payment is been a headache. The call centre in asia has no idea what they are on about not helping. Really bad service. Bose I will never but any of your products again nor will I recommend you. Well done worst customer award goes to you and looking at the reviews your winning this worst company award.

I purchased and enjoyed two rather expensive Soundtouch speakers for about 4 years. I found the pre-sets very useful for the members of the family who are not quite so up with using a smartphone etc.

Then Bose simply pulled the plug and stopped supporting the pre-sets therefore making the Soundtouch system useless.

I will take delight in the ceremonial burning of the Bose speakers (figuratively speaking) and will never buy another Bose system in my lifetime.

The plus point is I have now invested in a Denon 600 and a Denon 200 that not only supports presets but actually sound far superior to the Bose. The HEOS software is a bit clunky but the presets work perfectly. Harmony and good sounds have been restored in my household

An incredible sound!!
There are many smart speakers available and whilst this one from Bose is not the cheapest, it certainly delivers the best sound quality I've ever heard and gives great value for money.
Domestic sound systems can deliver poor treble and bass, but this little baby gives the best of its type. Whilst bass response if absolutely incredible, the top-end notes cut through beautifully.
Download the Bose app and control can be from your smart phone or verbal. The app gives product support and allows EQ adjustment - not that I needed it - and more.
As a professional musician I like to hear every instrument with clarity and whether it can classical or any other type of music (and I've tried them all) the reproduction is second to none.
Volume adjustment can be verbal, from the phone, or by fingers on the trop of the unit.
The mic can be switched off for privacy.
Two units working together can give true stereo sound.
This little baby packs a powerful punch thanks to Bose great engineering and design.
Give serious thought to this product - you won't be disappointed.

If only I had read the reviews first before purchasing!!!

So the actual products are very good and can’t fault them. Earbuds, speakers great. It’s the delivery and customer service experience that’s lets them down. Ordered two products direct from Bose and on both occasions issues with the courier. To talk to Bose you have to use their chat bot thing and eventually you get out through to real agent!! You then have to give loads of details before they will talk to you. Log the issue, they say products been delivered it hasn’t. Ok it will be escalated!! They then email
You back to say the product is at a pick up location, which it isn’t, but you can’t reply to that email you have to use the chat bot thing again, going through the AI but before getting to a real person again, you provide all the reference numbers given, but they still insist on giving the info you have already given. I lost my rag on the second time with it and just ended the conversation.
I actual found the parcel at another pick up location after searching for it.
Buck up your customer service experience Bose!!!!

I love these Ultra Open Ear headphones as having in ear devices is an issue for me. They look good and the sound quality suits me perfectly.

However I have had to return each pair for a replacement and in one case twice. The most recent one had issues with the charging case after only 4 months. I have had to box it up for return, again.

Sad to say I wouldn’t recommend these. Very disappointing.

I bought a Bose soundbar in February 2026 and it worked perfectly until a few days ago when no sound came
I tried the reset advice without any luck then phoned Bose their agent wanted me to carry out a number of action which at 83 I found difficult and we both gave up
All I want is Bose to repair or replace the soundbar under warranty but it seems that they dont want to that
All I am left with is a ornament under the tv

qc ultra earpads are falling apart, not of wear, but due to quality of glue used. the bose support is only on WhatsApp, and they simply reject all claims and take no responsibility on products they sell. very disappointed.

Bose have just stopped me listening to my radio I paid a lot of money for SoundTouch 10 and now they don’t allow it to stream Radio so the six Preset buttons are useless. I’m going to burn it and never buy another Bose again. I strongly recommend nobody else buy one

My headphones stopped working so I contacted bose and no problem sent me a new set straight away. Excellent customer service I think

Shipped to wrong address, then opened an investigation, two weeks later still ongoing, said they could ship again but refused to use same address, gave them an alternative, they could not understand the address, demanded a refund which takes up to two weeks, so six weeks from order to refund, utter shambles. Any 'real' business would apologise and reship immediately, then they can do whatever they like with their investigation and take as long as they like. Wish I had never dealt with them.DO NOT USE BOSE.

15 yrs and still going
My soundlink is fantastic still sounds great .
I have replaced the battery twice, which is easy .
One new charger
Great build quality
Its a little temperamental when connecting but thats old tech for you.
I would definitely buy BOSE again

The new LIFESTYLE SPEAKERS - that have only recently launched are faulty!! They know this and are still selling them which is against the consumer rights act 2015. I spent 4 hours on chat 💬 trying to reason with them and informing them they are breaking the law! This is one of the descriptions from an employee Ralph at Bose “ completely understand that they were working perfectly just yesterday, which makes this so frustrating. That sudden change is exactly why our developers are actively investigating. The recent software issue has caused the syncing to become highly inconsistent, and that is precisely what they are working to fix right now.”

So considering a pair of the speakers cost £700 and THEY KNOWINGLY ARE SELLING THEM WHEN THEY ARE FAULTY BEWARE!!

I have lots of products from Bose and always thought they were an excellent company. Terrible customer service and support. They just want to make money and no longer care about their customers.

I will add that initially before they stopped working they sounded great and I got the driftwood colour which again looks great but as they now sound awful when they do work due to the fault - they are just useless expensive ornaments!

My bose headphones quiet comfort started to have issue with microphone after 1 year. I called customer service and after troubleshooting they admitted that I am entitled for replacement as is still under guaranty.
They send me new once after they received my returned broken ones. I opened the box and the inside fabric of headphones was damaged, i could see cables inside each “L”&”R” I call them again and they were very apologetic and offer to send me replacement, another 2 weeks waiting finally received it and the SAME PROBLEM! To make it short it’s been 4 pairs now they keep replacing it and sending me faulty headphones each time!
It is a absolute joke! I am without headphones for nearly 5 months now!
Send emails no reply! Calling customer service and always hear the same story, supervisor is not available, we really sorry we will open investigation etc!
Nothing has been done I feel very disappointed! Headphones cos me nearly £300

Absolute crap headphones don't waste your money.Mine stopped working after about 2 years

Bose completely undermined the SoundTouch ecosystem by shutting down the cloud services that powered many of its core features. One of the main reasons customers invested in SoundTouch was the seamless internet radio experience and the convenience of accessing stations directly from the system. With the shutdown of those services, that functionality has effectively disappeared.

For me, internet radio was not a minor extra feature—it was a key selling point. I paid premium prices for products that were marketed around ease of use and integrated streaming. Removing those capabilities years after purchase feels like a breach of trust.

While the hardware itself continues to function, the overall experience has been significantly diminished. Features that once made SoundTouch stand out are gone, leaving users with a product that no longer delivers the value they originally paid for.
For many loyal customers, the result is disappointing: a once versatile and user-friendly system has been reduced to a fraction of its former capabilities.

Appalling customer service and zero accountability

I returned my headphones via Bose’s own UPS label as part of an exchange programme — meaning Bose controlled the entire logistics process. Since then, I have experienced months of contradictory explanations (the parcel arrived “empty,” then it was “lost,” then a “non-Bose product” was received), failed investigations that were never logged, and the revelation that Bose’s own logistics team missed their courier claim deadline — a failure they now appear to be using against me.

I have proof of drop-off and proof of delivery. I followed every instruction given to me. Yet Bose has repeatedly shifted its position, provided no supporting evidence for any of its claims, and failed to escalate or resolve the matter despite multiple calls.

This is not a minor service failure — it is a complete breakdown in accountability. I have now issued a formal complaint and, if unresolved, will be pursuing this through consumer dispute channels and the small claims process.

If you are considering a Bose exchange or return, be warned: keep records of everything. You may need them.