Sennheiser Arvostelua 

Ordered during the 20% offer. One email confirming my sale and that's it nothing and totally ignoring any communication so having to do a charge back with the bank.

Should have ordered via Amazon to get some customer service

It's an awful website, could not order anything even if you try.

I would like to thank Ben Hutchinson from the customer support for his professional service and reaction over my HD25 repair, Ben went above and beyond and I've got my new headphones in time for the weekend.

I have been trying for 71 days to get a refund. It took them a month to get me my return label. After sending my package, they ignored my inquiries for another month and did not send the money. I started a chargeback with my bank and they outright lied and stated to their fraud team that they did not receive my package.
This despite the facts that 1, their system sent me a confirmation that it was picked up, 2, the UPS system says it was picked up, 3, in a later email when they finally reached out after I did a public announcement on Reddit, they literally admitted that they received the package!! They also said that they are not refunding anything, because of the ongoing chargeback with the bank. Absolutely disgusting

I bought Sennheiser haedphones (HD 300 protect) for more than £200 a couple of years ago and the pads are gone. What's more, there no pad replacements for this model. How can you possibly produce high quality headphones without selling the pad replacements??!!

The only consolation is that apparently Sennheiser normally sells pads replacements for other models.
I recommend you to check this before buying Sennheiser haedphones.

Needless to say, I will never buy Sennheiser products again.

I hope it helps!

I purchased the Sennheiser Momentum True Wireless 4 earbuds and just after warranty expired the earbuds and the case would not work anymore. I called Sennheiser customer service numerous times as it was very difficult to speak to someone. Finally I was emailed and I explained the problem and asked if there was a fix or something I could do to get them to charge. The customer service agent responded very rudely and I finally spoke to someone on the phone. Once again I was told that they are NOT able to help me and my warranty was a week overdue and that their repair department wouldn't be bothered to repair them. It was one of the worst customer service experiences that I have ever had and I DO NOT recommend any of their products because obviously they only care about your money...not their customers.

I sent my headphones to Germany for repair in September. It is now January and I still have not received them back. They have sent the headphones without my flat number on them three times leading to non-delivery. They then sit in a UPS warehouse for weeks as Sennheiser wash their hands of it, and are returned to germany. There is no customer service and it is utterly laughable that they have made this mistake continually. it is almost impossible to contact them. I consider this theft and negligence.

Made order by mistake and they don't have proper ways to fix that would never shop with these incompetent people again

New an Accentum and although the sound quality is good there's no volume worth speaking of and the battery life is a fraction of my older , cheaper and banger Bentone set. Very disappointed.

Bought a pair of Tw3 from Amazon 5 months ago. Right Earbud no longer works. Contacted Amazon and they sent them to Sennheiser for repair. Been 2 weeks now, neither Amazon of I have heard anything. Looking at the reviews on here this is normal for Sennheiser, so any warranty is useless. Going to sell my Momentum 4s before they go wrong and I'm faced with this again. The product used to be great, but not anymore. Will look at other brands from now on.

Sennheiser have gone down the drain. Obviously they are now owned by people who couldn't care less. Their products are garbage and the customer service is quieter than a mute in a library.
My latest (and last) Sennheiser headphones are faulty, as are many many others, and Sennheiser refuse to acknowledge or fix the problem.

It's very sad to see one of my favourite brands turn to shite.

I purchased the Sennheiser MOMENTUM True Wireless 3 earbuds with high hopes, but it has been a constant struggle. Over the course of just one year, I’ve had to replace the earbuds four times due to consistent quality issues. The left earbud would stop working, or I’d encounter battery issues where it keeps asking me to "recharge headset" despite the case being fully charged.

Unfortunately, when I reached out for support this time, Sennheiser has ignored my requests and ceased to provide any assistance. Despite carefully following their reset instructions to try to fix the latest issue, there’s been no resolution, and now they’ve stopped responding entirely.

I’m deeply disappointed, as I expected better from a brand like Sennheiser. I hope that by sharing my experience here, I might receive the customer service I deserve and that future buyers are aware of these recurring quality issues.

Good quality headphones while they last. Been using them for about 20 years, they used to last 2 years easily but nowadays the wire always eats shit within a year of light daily use(i.e. 20-30 min a day plugged into a phone in a trouser pocket).

Title: Absolute Disaster with Sennheiser AMBEO Soundbar – Avoid at All Costs

After weeks of frustration with Sennheiser’s AMBEO Soundbar, I feel compelled to share my experience and warn others. I purchased this so-called “premium” soundbar with high hopes, only to be left with endless issues and an incompetent support team that seems entirely unprepared to handle them.

From the start, the soundbar struggled to stay connected. The installation demanded a 2.4GHz Wi-Fi network – a ridiculous requirement for a high-end product in 2024. Even after numerous resets, troubleshooting attempts, and wasted hours on Sennheiser’s “support” line, I’m left with an unstable device that frequently loses connection and is virtually impossible to control through the app.

To summarize my experience with Sennheiser support:

1. Connection Problems: The soundbar constantly drops the connection, making even basic controls unreliable.
2. Outdated Network Requirements: Forced to use a 2.4GHz network for setup, and transitioning to other networks results in frequent failures.
3. Repeated and Ineffective Reset Instructions: Despite multiple resets and configuration attempts, the issues persist.
4. Useless Support: Sennheiser’s support has offered nothing but generic, scripted steps and irrelevant workarounds that do nothing to address the root issues.
5. Unprofessional Communication: The support experience feels impersonal and robotic, as if the team is overwhelmed or, worse, doesn’t care about their customers’ frustrations.

I’ve never been this disappointed in a tech product. Sennheiser, a brand I expected to deliver quality, has completely let me down. Even with the help of my retailer (who, by the way, has been supportive), I’m now looking to return this product and never look back at Sennheiser.

If you value your time, money, and sanity, avoid this soundbar and, frankly, Sennheiser altogether.

I have over the last 35 years or so bought many premium Sennheiser headphones and other brands. I became concerned when with very occassional use my £1000 HD800s developed a headband separation. Had them for a few years but Sennheiser customer service gave the out of warranty, you can pay for a repair message! I have purchased 5 headphone bags with Sennheiser logos over the years. Minimal use but I found that 2 of them were disintegrating. Thought that I would speak to customer services but found that they now refer you to a third party distributor. Another company that has found product quality and customer service to be dispensible!

I bought a pair of senheiser headphone a sort of a gateway to test the 'so called sound quality and the obviously false good reviews left'
A pait of TR 120-W
SO CRAP I FORGET THE MODEL SOLD BY ARGOS.
Now i know they sell rubbish.
Crap fit extra crap so called sound quality...if they had any sense they would refund my money cheap £20 headphones can do a better job.
Crackling at volume rubbish fit. Sack the designer...will never buy you rubbish again and will shoit it from the roof tops...
-10/10

Terrible quality. Always fail after a few months of very light use with various faults. No point trying to contact them for service as they dont respond to messages or calls. Terrible company, dont buy into this brand, there is much much better available.

I placed and order with sennheiser for a replacement earbud. After placing the order i noticed that the delivery address was my previous adress and IMMEDIATELY contacted customer support to correct the issue. The next day I get an email saying that 'the window to make changes is closed' so I am now being charged for a product I'm not going to get. This is robbery. F you sennheiser!

Horrible , idk what happened right side stopped blinking and sometimes it slightly blinks but not that bright . Maybe right side has broken idk . These are pretty much expensive than Galaxy buds if so why not make them better than giving a garbage for unfair price. Compared to this Oppo is even better

I have had my mtw3 earbuds for just over 2 years. Granted, I had a few problems with them, but sennheiser always delivered their warranty. I sent my headphones back, and they were returned within a week of them receiving them the first time. The senmcond issue was a few weeks ago bit my warranty had already run out 2 weeks prior. Sennheiser have told me not to worry and they will replace the headphones this one time to the mtw4, even out of warranty. This act deserves recognition and I am really satisfied with their customer service.