Fantastic experience buying a used vehicle from Sandown Mercedes in Guildford. The customer service was exceptional. Our sales person Cheyan was so good at walking us through the process and went abo... Näytä lisää
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I bought my new electric CLA from Mercedes-Benz Epsom and I couldn’t be happier with the whole experience. Jack Butcher looked after me from start to finish. He was friendly, knowledgeable and never p... Näytä lisää
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Great communication with in the team . All joined up in hand overs and Knowledge. Leeroy- Alex - Tom all fantastic ( apologies can’t remember everyone’s name ) No hard sell - very human in t... Näytä lisää
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I collected my new car from Kia Sandown on Saturday, and I can honestly say the whole experience, from start to finish, has been absolutely first class. Liam was an absolute pleasure to deal... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,8
Erinomainen
7 t. arvostelua
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On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Top customer service
Great experience. The Sales Manager was very nice and professional made me feel very welcome.
27. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind feedback. We're delighted to hear you had a great experience with us. It's wonderful to know that our Sales Manager made you feel so welcome with their professional and friendly approach. We truly appreciate your support and look forward to assisting you again in the future. Enjoy your motoring! 🚗
Helpful, supportive staff.
Mali was knowledgeable, efficient and helpful since my last car was written off. She guided me through the application process for claiming GAP insurance. I’m delighted with my new car and the support I received from Mercedes.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review.
We're delighted to hear that Mali was able to support you during what must have been a difficult time following your previous car being written off. It's great to know that her knowledge, efficiency, and helpful guidance throughout the GAP insurance claim process made everything easier for you.
Most importantly, we're thrilled that you're delighted with your new car and the support you received from both Mali and the Mercedes-Benz team. Your kind words will be passed on to her and the wider team.
Thank you for choosing Sandown Mercedes-Benz. We wish you many happy and safe miles in your new car and look forward to welcoming you again in the future.
The car was not ready for sale when advertised…
The car was offered for sale before there had been any vetting of its condition or the remedial works required ascertained as a direct consequence a collection date was arranged and confirmed when the car was not actually in a proper condition for sale. As a result the original collection date was cancelled at 5.30pm the night before it was due to take place. When my existing vehicle had been sold and transferred that day. An offer to deliver the car was made but could not be undertaken for a further week leaving me without a vehicle for that time. I tried to confirm the delivery the day before it was due to take place and despite calling the sales department over 10 times I could not get anyone to answer the phone. I eventually called your head office and finally got someone to talk to me and persuade a sales manager to contact me. Then on the day of delivery I found out that the drivers departure was delayed because the car had to have an MOT, surely this should have been undertaken before the day of delivery, what would have happened if it had failed ? Another aborted delivery date no doubt. This really is not the level of service that I would expect from a Premier Mercedes Dealer. Your operational systems require serious revision if your published standards are going to be met.
The only service that I received that was excellent was from your salesman Rory Hathaway he kept in informed throughout the process and did everything he could to put matters right but unfortunately he did not receive the support he required from the rest of your staff.
28. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Pushed to complete sell
I was disappointed with the way I was being pushed to complete the deal before the end of the month .not a nice experience at all .but this was by management not the salesman.
1. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for taking the time to share your feedback.
We're sorry to hear that parts of your experience left you feeling pressured to complete the purchase before the end of the month. We understand how important it is for our customers to feel comfortable and able to make decisions at their own pace, and we're disappointed that this wasn't how you felt during your visit.
That said, we're pleased to hear that your salesperson provided a positive experience. Your comments regarding the management approach have been noted and will be shared with the team for review, as we are always looking for ways to improve our customer journey.
Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Excellent purchasing experience from start to finish
Excellent purchasing experience from start to finish!
I recently purchased a car from Sandown Mercedes Guildford and I could not be happier with the service I received.
My sales representative, Katie, was incredibly knowledgeable, took the time to answer all of my questions about the vehicle's history, and allowed me to take a thorough test drive.
I highly recommend Sandown Mercedes Guildford.
27. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review!
We're delighted to hear that you had an excellent purchasing experience from start to finish at Sandown Mercedes-Benz Guildford. It's fantastic to know that Katie's knowledge, professionalism, and dedication helped make the process enjoyable and informative. We pride ourselves on providing a transparent and customer focused experience, so we're pleased that all your questions were answered and that you had the opportunity to thoroughly test drive your new vehicle.
Thank you for choosing Sandown Mercedes-Benz Guildford and for your recommendation. We wish you many happy miles in your new car and look forward to welcoming you again in the future.
Very Happy Customer
The experience was very easy, and all the information was provided clearly. I didn't expect buying a car to be such an easy and pleasant process.
26. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback! We're delighted to hear that the process was so easy and enjoyable for you. Buying a car should be an exciting experience, and we're pleased we could make it straightforward and stress-free. We truly appreciate your recommendation and wish you many happy miles in your new car!
Vastaus yritykseltä Sandown Group
Thank you for your review! We're delighted to hear that you found our team friendly and professional. Providing excellent customer service is our top priority, and it's wonderful to know that this was reflected in your experience with us. We appreciate your support and look forward to welcoming you again in the future.
Excellent service from Sandown…
Excellent service from Sandown Guildford! Special thanks to Cheyan Hayward, Used Car Sales Executive, for making the whole experience smooth and stress-free. The customer service was outstanding from start to finish, and I felt well looked after throughout the process. Highly recommended! 🚗👏
21. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your fantastic review! We are delighted to hear that you received excellent service from our team at Sandown Guildford. It's especially wonderful to know that Cheyan made your experience smooth, stress-free, and enjoyable from start to finish. Providing outstanding customer care is something we pride ourselves on, and we're pleased that you felt well looked after throughout the process. Thank you for your recommendation, and we hope you enjoy every mile in your new car. We look forward to welcoming you back in the future!
Kind regards,
The Sandown Guildford Team
Sandown Group Review
Sandown Group Review
Great experience with Sandown Group from start to finish. The service was professional, efficient and friendly, with excellent customer service throughout. A special thank you to Callum, who was extremely helpful, professional and made the whole process smooth and straightforward. Highly recommended!
20. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a great experience with Sandown Group and that the service you received was professional, efficient, and friendly throughout. Providing excellent customer service is something we pride ourselves on, so it's fantastic to know this was reflected in your experience.
A special thank you for recognising Callum's efforts. We will be sure to pass on your kind comments to him. He will be pleased to hear that his professionalism and support helped make the process smooth and straightforward for you.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Joe and Callum have been amazing
Joe and Callum have been amazing, straight forward and very honest. Which made us confident to give them another order to purchase another Mercedes from them, straight away
19. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your fantastic review.
We're delighted to hear that Joe and Callum provided such an amazing experience. Honesty, transparency, and straightforward communication are values we pride ourselves on, so it's wonderful to know this gave you the confidence to place another order with us so quickly.
There is no greater compliment than a returning customer, and we're thrilled that your experience was positive enough for you to choose another Mercedes-Benz with us straight away.
We'll be sure to pass on your kind words to Joe and Callum. Thank you for your continued trust and support, and we look forward to helping you enjoy your new Mercedes-Benz.
5* Mercedes Dealer
The purchase of my new car ran smooth from start to finish. Wasn’t kept there for hours on end like I have when purchasing previous cars over the years. I dealt with Geoff Wilson from start to finish, his customer service was 5* and he was very informative in all aspects of Mercedes cars, products and services they offer.
A complete stress free purchase fulfilled very quickly too. One very happy customer.
21. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for taking the time to share your experience.
We're delighted to hear that the purchase of your new car was smooth and efficient from start to finish. We understand that buying a car can sometimes be a lengthy process, so it's great to know that everything was completed quickly and stress-free for you.
Geoff will be thrilled to receive your kind feedback. His knowledge of Mercedes-Benz vehicles, products, and services, combined with his commitment to outstanding customer care, makes him a valued member of the team. We're pleased he was able to guide you through the entire journey and provide the information and support you needed.
Thank you for choosing us, and congratulations on your new car. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback.
We're delighted to hear that Greg provided a fantastic experience from start to finish. Delivering excellent customer service throughout the entire journey is what we strive for, and we're pleased that Greg made such a positive impression.
We'll be sure to pass on your kind comments to him. Thank you for choosing us, and we hope to welcome you back again in the future.
Very good place to buy a very good car…
Very good place to buy a very good car from!
Thank you to Ena , who I first spoke to , Katie and Kyle.
Never felt pressured , was given the space and time I needed and even allowed me to change my px car.
Katie was an absolute treasure with helpful advise regarding taxing the car and how to operate the many
Gadgets within. The car itself is fabulous and wasn’t well priced…
Thank you all
Terry T
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you, Terry, for your fantastic review.
We're delighted to hear that Ena, Katie, and Kyle made your car-buying experience such a positive one. Providing a relaxed, pressure-free environment is very important to us, so it's wonderful to know you felt supported throughout the process, including with the change to your part exchange vehicle.
Katie will be especially pleased to hear your kind words. We're glad her advice on taxing the car and helping you get familiar with all its features made the handover even smoother.
Most importantly, we're thrilled that you're loving your new car! Thank you for choosing us and for taking the time to share your experience. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Mercedes EQE from Cheyan
Bought a Mercedes EQE from Cheyan at this dealership. She was professional and the deal was hassle free. The car was well presented and as described on their website. This is the 3rd Mercedes I have now had from this group. 2 from Basingstoke and this most recent one from Guildford. Thoroughly recommend!
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your continued loyalty and for choosing us for your third Mercedes-Benz. We're delighted to hear that Cheyan provided a professional, hassle-free experience and that your EQE was presented exactly as expected.
It's wonderful to know that you've had positive experiences with both our Basingstoke and Guildford teams over the years. Your recommendation means a great deal to us, and we'll be sure to share your kind comments with Cheyan and the wider team.
We hope you enjoy every mile in your new EQE, and we look forward to welcoming you back again in the future.
The professional service
The professional service, guidance and friendliness was exemplary. I felt , at all times, in control, but expertly assisted by the Mercedes agent.I would recommend this dealership without hesitation.
The agent, Ziggy, was an extremely pleasant and helpful guy. A great experience.
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for taking the time to share such wonderful feedback. We're delighted to hear that you found our service professional, friendly, and supportive throughout your journey. It's especially rewarding to know that you felt in control at every stage while benefiting from expert guidance. Ziggy will be thrilled to hear your kind words and recognition of his helpful and approachable service. Thank you for your recommendation, and we look forward to welcoming you back in the future.
Fantastic experience from start to…
Fantastic experience from start to finish from Tommy
15. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback. We're delighted to hear you had a fantastic experience from start to finish. Tommy will be thrilled to know he made such a positive impression. We truly appreciate your support and look forward to helping you again in the future.
Sundown Guildford Omoda
Had fantastic service from Connie at Guildford. She was so friendly and very professional. She kept me fully updated throughout my time there. Nothing seemed to much trouble for her. She is an asset to your company and should be commended for her customer care. Thank you
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Connie provided you with fantastic service. Her friendly, professional approach and commitment to keeping customers informed are qualities we greatly value, and it's wonderful to know she made your experience such a positive one. We'll be sure to share your kind comments with Connie and the team. Thank you again for your recommendation, and we look forward to welcoming you back in the future.
Really friendly and knowledgeable
Really friendly and knowledgeable. No hard sale, great quality cars.
14. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind review! We're delighted to hear that you found our team friendly and knowledgeable, and that you appreciated our no-pressure approach. We believe buying a car should be an enjoyable and relaxed experience, so it's great to know that came across. Thank you also for your comments about the quality of our vehicles. We really appreciate your feedback and hope to welcome you back again in the future.
Andrew and David were superb throughout…
Andrew and David were superb throughout the purchase experience - knowledgable, attentive, welcoming - all round A1 customer service! Many thanks!!
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you so much for your wonderful feedback! We're delighted to hear that Andrew and David made such a positive impression throughout your purchase experience. Providing knowledgeable, attentive, and welcoming service is exactly what we strive for, and it's fantastic to know they delivered an A1 experience for you. We'll be sure to pass your kind comments on to both Andrew and David. Thank you for choosing us, and we hope to assist you again in the future.
Had my car serviced and mot at this…
Had my car serviced and mot at this garage the sales assistant Marvin was absolutely fantastic jested me updated from start to finish absolute credit to the team and a brilliant guy
Thank you for all your help Marvin was a pleasure doing business with you
My car is a Vauxhall crossland
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you so much for your wonderful feedback!
We're delighted to hear that Marvin provided such fantastic service throughout your Vauxhall Crossland's service and MOT. Keeping our customers informed every step of the way is something we pride ourselves on, and it's great to know that Marvin made the whole experience a positive one for you.
We will be sure to pass on your kind words to Marvin and the team. He'll be thrilled to hear that his efforts were appreciated.
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