Fantastic experience buying a used vehicle from Sandown Mercedes in Guildford. The customer service was exceptional. Our sales person Cheyan was so good at walking us through the process and went abo... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great communication with in the team . All joined up in hand overs and Knowledge. Leeroy- Alex - Tom all fantastic ( apologies can’t remember everyone’s name ) No hard sell - very human in t... Näytä lisää
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I bought my new electric CLA from Mercedes-Benz Epsom and I couldn’t be happier with the whole experience. Jack Butcher looked after me from start to finish. He was friendly, knowledgeable and never p... Näytä lisää
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I collected my new car from Kia Sandown on Saturday, and I can honestly say the whole experience, from start to finish, has been absolutely first class. Liam was an absolute pleasure to deal... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,8
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The experience was favourable with one…
The experience was favourable with one exception: the MOT status of the vehicle was misrepresented at the point of sale, which will involve unexpected expenditure to avoid potential penalties and fines.
25. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your feedback. We’re pleased to hear that your overall experience was favorable, but we are sorry to learn about the issue regarding the MOT status of the vehicle. We understand how frustrating it must be to face unexpected costs and inconvenience as a result. This is not the standard of accuracy or transparency we strive to provide. We appreciate you bringing this to our attention and would welcome the opportunity to investigate further and discuss your concerns. Please contact us directly so we can look into the matter and work towards a resolution.
The customer service was marvelous and…
The customer service was marvelous and very informative.
2. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review! We're delighted to hear that you found our customer service both informative and marvellous. Providing clear guidance and a great experience for our customers is always our goal, so it's fantastic to know we delivered on that for you. We truly appreciate your feedback and look forward to welcoming you again in the future.
Great experience buying new car
Great experience with buying our new car from Alex at Sandown Newbury. Alex was helpful and patient as we were between the Omoda 5 and the Chery Tigga 4. We took both cars out for a test drive and decided upon the Omoda 5, only due to boot space.
The car arrived on time and was ready to collect the date we requested.
The car is excellent. I travel to Southampton for work and have got 58.7mph, am really pleased as my old car was 2 years old and I was getting this mileage. I didn't expect to get a good mph for a while.
Only downside really is app is not ready for the hybrid but have been assured it is in process.
Everyone at Sandown Newbury are really friendly and helpful.
We are really pleased with the car.
1. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your fantastic review! We're delighted to hear that Alex provided such a helpful and patient experience while you explored both the OMODA 5 and Chery Tiggo 4. It's great to know the test drives helped you make the right choice and that the OMODA 5 is already proving to be an excellent fit for your needs.
We're also pleased that your car arrived on time and was ready for collection as requested. Hearing that you're achieving such impressive fuel economy on your journeys to Southampton is wonderful, and it's fantastic that the car has exceeded your expectations from the outset.
Thank you as well for your feedback regarding the app. We appreciate your patience while hybrid functionality is being developed and are glad the team could keep you informed.
On behalf of Alex and everyone at Sandown Newbury, thank you for choosing us. We wish you many happy and enjoyable miles in your new OMODA 5! 🚗
Great service
3. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your review! We're delighted to hear that you received great service from our team. Providing an excellent experience for our customers is always our priority, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to welcoming you again in the future. ✨
An Excellent Experience, not Forgetting the "Unveiling Ceremony".
The Sales Staff were extremely helpful and in particular my thanks to Elaine Fountain who executed the purchase process of my new GLC 300 Mercedes Benz faultlessly. In addition I would also thank Paul Garner for his intervention in the negotiations for a trade-in price for my GLC 300 that secured a fair part exchange deal.
3. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review. We are delighted to hear that you had an excellent experience with us and that you enjoyed the special unveiling ceremony of your new GLC 300.
Elaine will be thrilled to receive your kind feedback. We're pleased to know she guided you through the purchase process so smoothly and professionally. We would al
Providing transparent, customer focused service is something we pride ourselves on.
We truly appreciate your trust in Sandown Guildford and wish you many happy miles in your new Mercedes-Benz GLC 300. Enjoy every journey! 🚗
Lovely new car
Lovely new car - really enjoying driving it- and Bea was great to deal with, very knowledgeable and patient.
3. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your lovely review! We're delighted to hear you're enjoying your new car. Bea will be thrilled to know that her knowledge, patience, and support helped make your experience such a positive one. We truly appreciate your feedback and wish you many happy and enjoyable miles ahead. Thank you for choosing Sandown.
Awesome experience
Awesome experience! Robbie was wonderful—he explained every detail about the car and handled the entire process in advance, so everything was ready before delivery
31. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your fantastic review! We're delighted to hear you had an awesome experience with us. Robbie will be thrilled to know his knowledge and attention to detail made such a positive impact. It's great to hear he was able to prepare everything in advance, ensuring a smooth and seamless delivery process for you. We truly appreciate your feedback and wish you many happy miles in your new car. Enjoy the drive! 🚗
Did what they said they would do
Did what they said they would do
Luke was very helpful
30. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your review. We're delighted to hear that everything was carried out as promised and that Luke was so helpful throughout your experience. We really appreciate your feedback and will be sure to pass your kind comments on to him. Enjoy your car, and we look forward to welcoming you again in the future. 🚗
A big thank you to Nick and Nigel for…
A big thank you to Nick and Nigel for all their help and excellent service when I bought my car.
They were both very friendly, helpful and professional, and especially Nick always took the time to answer all my questions. I really appreciate their patience, effort and attention throughout the whole process.
2. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review. We’re delighted to hear that Nick and Nigel provided such excellent service throughout your car purchase.
It’s great to know that their friendly, helpful, and professional approach made a positive impression, and that Nick took the time to answer all of your questions and support you through every step of the process. Providing a knowledgeable and stress-free experience is exactly what we strive for, so your feedback is greatly appreciated.
We’ll be sure to pass your kind words on to both Nick and Nigel. Thank you for choosing us and we wish you many happy miles in your new car. We look forward to welcoming you again in the future.
very well looked after by Leeroy
very well looked after by Leeroy
All my questions answerd with plenty of knowledge
2. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your fantastic feedback. We’re delighted to hear that Leeroy looked after you so well and was able to answer all of your questions with such knowledge and expertise. Ensuring our customers feel informed and confident throughout their experience is something we take great pride in.
We’ll be sure to pass your kind comments on to Leeroy. Thank you for choosing us, and we look forward to welcoming you again in the future. ✨
Callum the sales man was helpful…
Callum the sales man was helpful throughout the car testing, ordering and buying the car.
2. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind feedback. We're delighted to hear that Callum was helpful throughout every stage of your journey, from test driving and ordering to collecting your new car. Providing a smooth and enjoyable experience is what we strive for, and it's wonderful to know Callum delivered this for you.
We appreciate you choosing Sandown and will be sure to pass on your comments to Callum. We wish you many happy miles in your new car and look forward to welcoming you again in the future. 🚗
Matthew was an excellent salesman…
Matthew was an excellent salesman throughout the process. He had previously supported us in buying a used car and on this occasion was also very good in helping us to buy a new car. His level of communication was excellent and he explained the process, including the financing options, very clearly. Overall, an easy transaction.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your fantastic feedback. We’re delighted to hear that Matthew provided excellent support once again and helped make both your used car purchase and new car purchase such positive experiences. It's great to know that his communication was clear throughout, and that he took the time to explain the process and financing options in a way that was easy to understand.
We truly appreciate your continued trust in Sandown and will be sure to pass your kind comments on to Matthew. Congratulations on your new car, and we look forward to welcoming you again in the future. Enjoy your driving! 🚗
Provide your feedback on BizChat
Vastaus yritykseltä Sandown Group
Thank you for your kind feedback. We’re delighted to hear that you found all our staff helpful and polite. Providing a welcoming and professional experience is very important to us, and your comments mean a great deal to the team.
We appreciate your support and look forward to welcoming you back to Sandown in the future. 🚗
I bought my car last Thursday
I bought my car last Thursday, and after driving just a few miles, it broke down. Now it’s going to be in the repair shop for 10 days, and I have to rent a car to get my things sorted out.
28. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
The whole process of buying a car was…
The whole process of buying a car was pleasant and efficient. Nick was constantly keeping us updated on progress.
27. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that your car buying experience was both pleasant and efficient. It's great to know that Nick kept you informed throughout the process and ensured everything progressed smoothly. We truly appreciate your recommendation and hope you enjoy every moment with your new car. We look forward to welcoming you back to Mercedes-Benz in the future.
Top customer service
Great experience. The Sales Manager was very nice and professional made me feel very welcome.
27. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind feedback. We're delighted to hear you had a great experience with us. It's wonderful to know that our Sales Manager made you feel so welcome with their professional and friendly approach. We truly appreciate your support and look forward to assisting you again in the future. Enjoy your motoring! 🚗
Helpful, supportive staff.
Mali was knowledgeable, efficient and helpful since my last car was written off. She guided me through the application process for claiming GAP insurance. I’m delighted with my new car and the support I received from Mercedes.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review.
We're delighted to hear that Mali was able to support you during what must have been a difficult time following your previous car being written off. It's great to know that her knowledge, efficiency, and helpful guidance throughout the GAP insurance claim process made everything easier for you.
Most importantly, we're thrilled that you're delighted with your new car and the support you received from both Mali and the Mercedes-Benz team. Your kind words will be passed on to her and the wider team.
Thank you for choosing Sandown Mercedes-Benz. We wish you many happy and safe miles in your new car and look forward to welcoming you again in the future.
The car was not ready for sale when advertised…
The car was offered for sale before there had been any vetting of its condition or the remedial works required ascertained as a direct consequence a collection date was arranged and confirmed when the car was not actually in a proper condition for sale. As a result the original collection date was cancelled at 5.30pm the night before it was due to take place. When my existing vehicle had been sold and transferred that day. An offer to deliver the car was made but could not be undertaken for a further week leaving me without a vehicle for that time. I tried to confirm the delivery the day before it was due to take place and despite calling the sales department over 10 times I could not get anyone to answer the phone. I eventually called your head office and finally got someone to talk to me and persuade a sales manager to contact me. Then on the day of delivery I found out that the drivers departure was delayed because the car had to have an MOT, surely this should have been undertaken before the day of delivery, what would have happened if it had failed ? Another aborted delivery date no doubt. This really is not the level of service that I would expect from a Premier Mercedes Dealer. Your operational systems require serious revision if your published standards are going to be met.
The only service that I received that was excellent was from your salesman Rory Hathaway he kept in informed throughout the process and did everything he could to put matters right but unfortunately he did not receive the support he required from the rest of your staff.
28. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Pushed to complete sell
I was disappointed with the way I was being pushed to complete the deal before the end of the month .not a nice experience at all .but this was by management not the salesman.
1. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for taking the time to share your feedback.
We're sorry to hear that parts of your experience left you feeling pressured to complete the purchase before the end of the month. We understand how important it is for our customers to feel comfortable and able to make decisions at their own pace, and we're disappointed that this wasn't how you felt during your visit.
That said, we're pleased to hear that your salesperson provided a positive experience. Your comments regarding the management approach have been noted and will be shared with the team for review, as we are always looking for ways to improve our customer journey.
Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Excellent purchasing experience from start to finish
Excellent purchasing experience from start to finish!
I recently purchased a car from Sandown Mercedes Guildford and I could not be happier with the service I received.
My sales representative, Katie, was incredibly knowledgeable, took the time to answer all of my questions about the vehicle's history, and allowed me to take a thorough test drive.
I highly recommend Sandown Mercedes Guildford.
27. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review!
We're delighted to hear that you had an excellent purchasing experience from start to finish at Sandown Mercedes-Benz Guildford. It's fantastic to know that Katie's knowledge, professionalism, and dedication helped make the process enjoyable and informative. We pride ourselves on providing a transparent and customer focused experience, so we're pleased that all your questions were answered and that you had the opportunity to thoroughly test drive your new vehicle.
Thank you for choosing Sandown Mercedes-Benz Guildford and for your recommendation. We wish you many happy miles in your new car and look forward to welcoming you again in the future.
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