Fantastic experience buying a used vehicle from Sandown Mercedes in Guildford. The customer service was exceptional. Our sales person Cheyan was so good at walking us through the process and went abo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great communication with in the team . All joined up in hand overs and Knowledge. Leeroy- Alex - Tom all fantastic ( apologies can’t remember everyone’s name ) No hard sell - very human in t... Näytä lisää
Yritys on vastannut
I bought my new electric CLA from Mercedes-Benz Epsom and I couldn’t be happier with the whole experience. Jack Butcher looked after me from start to finish. He was friendly, knowledgeable and never p... Näytä lisää
Yritys on vastannut
I collected my new car from Kia Sandown on Saturday, and I can honestly say the whole experience, from start to finish, has been absolutely first class. Liam was an absolute pleasure to deal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,8
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Had my car serviced and mot at this…
Had my car serviced and mot at this garage the sales assistant Marvin was absolutely fantastic jested me updated from start to finish absolute credit to the team and a brilliant guy
Thank you for all your help Marvin was a pleasure doing business with you
My car is a Vauxhall crossland
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you so much for your wonderful feedback!
We're delighted to hear that Marvin provided such fantastic service throughout your Vauxhall Crossland's service and MOT. Keeping our customers informed every step of the way is something we pride ourselves on, and it's great to know that Marvin made the whole experience a positive one for you.
We will be sure to pass on your kind words to Marvin and the team. He'll be thrilled to hear that his efforts were appreciated.
Great service.
The sales exec made the whole process straight forward which made the experience of purchasing my first Mercedes Benz everything I had hoped and expected from such a prestigious brand.
13. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your fantastic review. We're delighted to hear that your Sales Executive made the process straightforward and enjoyable, and that purchasing your first Mercedes-Benz lived up to the high expectations you had for such a prestigious brand. Congratulations on your new Mercedes-Benz, and thank you for choosing us to be part of this special milestone. We wish you many happy miles ahead and look forward to welcoming you again in the future!
Vastaus yritykseltä Sandown Group
Thank you for your kind feedback! We're delighted to hear that you were pleased with both our staff and the service you received. Your comments mean a lot to the team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again in the future.
I had a very good experience with…
I had a very good experience with Mercedes-Benz of Poole. The staff were friendly, professional and helpful throughout the process. Collecting my new car was a lovely experience and everything was well prepared for me. Overall, I’m very happy with my new car and the service I received. Thank you to the team.
14. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with Mercedes-Benz of Poole.
It’s great to know that our team’s friendly, professional, and helpful approach made the process enjoyable from start to finish, and that collecting your new car was a special experience. We always strive to ensure everything is prepared and ready for our customers, so it’s rewarding to hear that this was reflected in your visit.
Congratulations on your new car, and thank you for choosing us. We truly appreciate your kind words and look forward to welcoming you back in the future. Enjoy your new car.🚗✨
Vastaus yritykseltä Sandown Group
Thank you for your kind feedback! We're delighted to hear that you found our staff helpful and had an overall nice experience. We look forward to welcoming you back soon.
Found dealing with Geoff the retailer…
Found dealing with Geoff the retailer satisfying and easy even though I live 140 miles from the dealership it all went very smoothly and I highly recommend.I was honest with them and they were very honest with me regarding the condition of both vehicles drove away a very happy customer.Cannot recommend enough.
H.Temple
14. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you so much for your fantastic review!
We're delighted to hear that Geoff made the whole experience satisfying and straightforward, especially with you being 140 miles away from the dealership. We pride ourselves on being open and honest with our customers, so it's great to know you felt that transparency throughout the process.
It's wonderful to hear that you drove away happy with both the service and your vehicle. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Geoff.
Thank you for choosing us, and we wish you many happy miles ahead! 🚗
What a pleasure dealing with Connor the…
What a pleasure dealing with Connor the sales man and the Sandown group Mercedes , came to show room and was dealt with very quickly, Connor found the car I was looking for and he sorted out some figures for me which I was pleased with. Would definitely come back again for next purchase. Even when my car didn't arrive on time Connor sorted out a loan car for me. Customer service was excellent and a pleasure, Connor made it easy. All staff where helpful when I arrived onsite.
9. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you so much for your wonderful feedback.
We're delighted to hear that Connor provided such a positive experience and was able to help you find the right car quickly while ensuring the figures worked for you. It's especially pleasing to know that, when there was a delay with your vehicle's arrival, Connor was able to arrange a loan car and keep everything running smoothly.
Your kind words about Connor and the wider Sandown Mercedes-Benz team mean a great deal to us. We pride ourselves on delivering excellent customer service from the moment our customers arrive, and it's fantastic to hear that our team made your journey enjoyable and stress-free.
Thank you for choosing Sandown Mercedes-Benz. We look forward to welcoming you back for your next purchase and assisting you again in the future.
Vastaus yritykseltä Sandown Group
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with the communication throughout your experience. Keeping our customers informed every step of the way is something we pride ourselves on, so it's wonderful to know this made a positive difference.
Thank you for choosing Sandown Mercedes-Benz. We look forward to assisting you again in the future.
Excellent experience
From
The initial enquiry to vehicle delivery, all went well - including the delay on delivery by Mercedes
9. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind review.
We're delighted to hear that you had an excellent experience from your initial enquiry right through to the delivery of your vehicle. Providing a smooth and straightforward journey for our customers is always our goal, so it's wonderful to know that the process met your expectations.
We also appreciate your understanding regarding the Mercedes-Benz delivery delay, and we're pleased that the overall experience remained a positive one.
Thank you for choosing Sandown Mercedes-Benz. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Vastaus yritykseltä Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Great experience from start to…
Great experience from start to finish with Mercedes-Benz of Basingstoke. As the dealership was quite a distance from me, I dealt with Emma almost entirely over the phone and email, and she made the whole process incredibly easy and straightforward. On the day I travelled down to collect the car, Rory went above and beyond by picking me up from the station. The collection itself was incredibly smooth, and I was back on the way home in my new car within about half an hour.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for taking the time to share your experience and for choosing Mercedes-Benz of Basingstoke. We're delighted to hear that Emma made the process easy and straightforward, especially with everything being handled remotely before your visit. It's also wonderful to know that Rory's station pickup helped make your collection day even more convenient.
We're pleased that the handover was smooth and efficient, allowing you to get on the road in your new car so quickly. Your kind feedback will be shared with both Emma and Rory, who will be thrilled to hear it. We wish you many happy miles in your new Mercedes-Benz and look forward to welcoming you again in the future. Enjoy your new car!
Robbie was really helpful and got the…
Robbie was really helpful and got the car ready as quickly as possible for me, even coming in on his day off for handover.
6. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind feedback. We're delighted to hear that Robbie was so helpful and went above and beyond to get your car ready as quickly as possible. His commitment to providing excellent service, even coming in on his day off to complete the handover, is greatly appreciated. We’ll be sure to pass on your comments to him. Enjoy your new car, and thank you for choosing us!
Very happy with our purchase a secondhand A180 Sport
I was looking for a secondhand runabout car. I spotted an A180 Sport on the Sandown website. My email enquiry was responded to by David Van Der Bijl in Guildford.
David organised for the car to be moved from Basingstoke to Guildford so that my wife and I could enjoy a test drive.
We liked the car and decided to purchase it. David organised for the car to be serviced and for some superficial scratches to be erased. He ran through the extras we could add on to the package and we are very satisfied with the items we selected.
On hand over day, David gave us a thorough briefing on the car's on
board electronics and other systems.
On completing the paperwork, we were away only 10 days after spotting it on the website. We are thoroughly enjoying the car and are very pleased with our purchase and very grateful to David for the service that he gave us.
30. heinäkuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review. We are delighted to hear that you are enjoying your A180 Sport and that the whole process, from your initial enquiry through to handover, was such a positive experience.
David will be especially pleased to read your kind comments. We are glad he was able to arrange the vehicle transfer, assist you in finding the right car, and ensure everything was prepared to a high standard before collection. It's great to know that his guidance on the available extras and the detailed handover helped you feel confident and excited about your purchase.
Thank you for choosing Sandown and for taking the time to share your experience. We wish you many happy miles in your Mercedes-Benz and look forward to welcoming you back in the future.
Friendly & informative service
Our consultant, Connor, was very informative in helping us decide on a model.
The purchase was uncomplicated and timeously completed. Thank you
30. heinäkuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your lovely review.
We're delighted to hear that Connor was able to provide the information and guidance you needed to help choose the right model. It's also great to know that you found the purchasing process straightforward and efficiently completed.
Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to Connor. Thank you for choosing Sandown Mercedes-Benz, and we hope you enjoy your new vehicle.
Very professional team
9. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind feedback. We're delighted to hear that you found our team professional. Providing an exceptional experience for every customer is our priority, and it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to welcoming you again in the future.
Very poor customer treatment
Having been a customer for many years I see they’ve switched to Kia without telling their loyal Mercedes customers. Very poor. I thought it was odd I got a marketing invite from Basingstoke- driving past I saw the different stock and branding. Very poor. Wouldn’t ever deal with Sandown again.
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Hello, we did communicate this change to our database. If you are happy to email your contact details and vehicle registration to marketing@sandown-group.co.uk we would be happy to look into why you haven't received this. Many thanks
It was absolute pleasure working with…
It was absolute pleasure working with Nick. I got the car I wanted and in very good condition. There are lot of scratches on my windscreen they agreed to help repair it. I am looking forward to get that fixed.
7. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind review.
We're delighted to hear that it was an absolute pleasure working with Nick and that he was able to help you find the car you wanted in such good condition.
We also appreciate your patience regarding the scratches on the windscreen. We're pleased that a solution has been agreed and look forward to getting this resolved for you as quickly as possible.
Thank you for choosing us and for sharing your experience. We wish you many happy miles in your new car and look forward to seeing you again soon.
My sales manager was Harvey
My sales manager was Harvey, Poole Mercedes his personal attention and understanding of my requirements was professional and polite.
7. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback.
We're delighted to hear that Harvey provided you with such a positive experience at Mercedes-Benz of Poole. His personal attention, professionalism, and understanding of your requirements are exactly the qualities we strive to deliver, and it's great to know these made a difference during your visit.
We will be sure to pass on your kind comments to Harvey, who will be pleased to hear that his efforts were so appreciated.
Thank you for choosing us, and we look forward to assisting you again in the future.
Great experience
Had a very good experience with Sandown Poole. Staff all very helpful and friendly. Mali was very patient and helpful and I'm so pleased with my car.
6. elokuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind review.
We're delighted to hear that you had such a positive experience with Sandown Poole. Our team works hard to provide a friendly and helpful service, so it's wonderful to know that this was reflected in your visit.
We're especially pleased to hear that Mali was patient and supportive throughout the process. We'll be sure to pass on your lovely comments to her, as she will be thrilled to know she helped make your experience such an enjoyable one.
Congratulations on your new car, and thank you for choosing Sandown Poole. We wish you many happy miles ahead and look forward to welcoming you back in the future.
My partner and I were lucky enough to…
My partner and I were lucky enough to be helped by Kayleigh and Ian…. What a thoroughly professional and friendly duo and their service was absolutely exemplary. Highly recommend
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback.
We are delighted to hear that Kayleigh and Ian provided such a professional and friendly experience. Delivering exceptional customer service is something we take great pride in, and it's fantastic to know that their support made such a positive impression on both you and your partner. Your kind words and recommendation mean a great deal to us, and we will be sure to share your compliments with Kayleigh and Ian. They will be thrilled to know their efforts were so greatly appreciated.
Thank you for choosing us, and we look forward to welcoming you again in the future.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.