The OMNIA Rome and Vatican Pass Arvostelua 

I paid penalty for public transport. They said your card is invalid. I went the omna card office at vatikan. They said it was valid and you are right , but we can not do anything about it. Punishment is not our scope. So I paid 108€ for me and my wife. I dont understand why I bought it. I advise not to buy this card ,buy roma pass card at rome. If there is a trouble , omnia card office never do anything.

This is a tourist trap - Run away form it!
It does not help for booking as you still need to do it separately for each location/site, card is about more expensive that invividual entrances / things you can do within 72h, you have to collect it in specific location having limited open hours, and more…
Everything combined, this pass costed me more than 100€ more that I would have paied without and it wasted time on the top.
Never again!

Really cumbersome process from beginning to the end:
1. Very difficult to understand what the pass allows you to do. We had to spend hours crawlung the website. The website should be improved.
2. Very difficult to book the different activities online. Too many websites. Window of booking dates is different feom one site to the other.
3.very difficult to find the place where to collect the cards. There was no flag or physical indication that the office was there.
4. Children cards do not allow all activities. We had to queue for 30 min at the Capitole museum because kids had to pay for a separate entrance fee.

Only one site to book everything would be much much better to improve the booking experience, which was very frustrating. The trip itself ran well, because I planned it well, but an app with live time - or at least estimated - attendance would be better to further increase planning.

Very confusing booking experience. You have to be online to show app bookings/tickets and can't store in Google wallet. Just about worth having but they could make many improvements. The ORP agent was very pushy in making us book Basilica di Santa Maria in via Lata but circled the wrong place on the map (San Giovanni in Laterano) so we wasted the booking.

Everything went wrong. No reliable information. We were booked for the Vatican on July 30th. Entrance to the museum at 11 a.m. and the basilica until 4 p.m. After the museum, an agent to whom we showed our tickets told us to queue to enter the basilica, because it opened at 2:30 p.m....after a long wait in full sun we were prevented from entering because the basilica was closed for a special event! it's incredible ! a wasted afternoon waiting in the sun. So the Omnia agent did not inform us. The same goes for the buses: no information, no timetable... we got on a bus, which left to park and wait at Termini for half an hour... so much time wasted in the heat. It's dramatic. It's to expensive for the service !!! A real disaster, not to mention that all the Italian agents we tried to ask questions to did not want to inform us because they said they worked for another company.

Everything is Good. Only the system of get the cards could improve, sending to home; to avoid going to the points of taking.
Attention to client, vía mail was fast and resolutive.

Pass indispensable pour les visites, Ras.

If I could give no stars I would. This works only for the transit. You will waste at least half a day picking up and booking is a nightmare. I expressed my dissatisfaction and was told they would look into it. Heard nothing since

Il trattamento e l'attenzione da quando abbiamo contattato l'azienda sono stati piacevoli e corretti e si sono presi cura di noi, purtroppo il prezzo é un po caro e inoltre no sapevamo que a l’estate dovevamo fare la prenotazione con cosi tanto tempo in anticipo. Ci e piaciuto il bus turistico omnia.

La planification des réservations est un vrai cauchemar et les arrêts de bus panoramiques sont mal indiqués. Je en recommande pas cette passe qui coûte cher pour le peu qu’on peut l’utiliser.

Trop compliqué, il faut aller chercher les pass à un endroit. Plusieurs semaines avant il faut réserver le Vatican et le Colisée. Pour le Vatican tout a été ok on reçoit bien les tickets d’entrée par mail. Pour le Colisée il faut aller à un autre endroit chercher les tickets sauf qu’il y a eu un problème avec le code de réservation donc impossible d’avoir les tickets d’entrée du Colisée sur place. Pour résumer Omnia pass Ok mais Roma pass ne pas prendre

Very pleased but
- Not Quick entry at the Vatican Museum as told
- Santa Maria via Lata visit reserved but Church closed

Hello,
The "Collection Desk" located at Piazza di Porta S.Giovanni does not exist or was closed.
No one was able to tell me where there was this office in the area of ​​this basilica, impossible to find this office.
So I went to the other Office which is close to the Vatican where I was finally able to get my cards (transport + visits included).
Regards

The metro and bus pass was great. The Omni card was a total rip off. Hard to pick up.
Skip the line Vatican museum was anything but. We had been before so when we were finally in we knew where to go. Basilica didn’t need a booking so wasted a booking on that. Nothing else was even available. Use tour guy!! Money thrown away on omni card.

Good: the pass did its job for all the visits. It is well known and taken into account by those in charge of access. He saved us from waiting in long lines.
Not so good: the reservation process is a bit perilous and you have to go to several sites where choosing dates and times could be difficult.

Ça a été difficile de récupérer les pass à la basilique St Jean du Latran. Le bureau est caché et mal indiqué. Les horaires ne correspondent pas aux horaires affichés sur internet. Deux bureaux dans tout Rome pour récupérer les pass ce n'est pas suffisant. Surtout quand un ferme à 13h. La dame au guichet a été très professionnelle mais elle est toute seule et ne peut pas aller plus vite.

I really like the experience tour in bus during 72 hours with this card. And alos the visit of Vatican museum.

A total waste of money! Due to flight delay couldn’t get access to Vatican Museum of Distine chapel.This tour wasn’t available for the next two days either. Pass therefore of no value. Colosseum fully booked for duration of : day pass. Activated pass on hop on hop off buys and used it for half the tour. Won’t consider a partial refund. Totally disgusted and dissatisfied with customer service. At a loss of €500+ for 4 passes!!!! Don’t purchase Omnia and Roma passes

Wish I read the reviews the information is super unclear and confusing like I have no idea if I turn up or have to book for certain attractions really hopeless information it's ruined my trip its clearly a massive tourist trap certain places say you can go to but turns out you actually can't feel like I've been massively ripped off when I visit Rome again I will not be using this pass again