Rome & Vatican card Arvostelua 

Some crazy stuff, these roma pass!
As planned, we activated our roma pass on site to use them in Roma. Unfortunately, there was one that was impossible to use; it was marked "error" on the application. We even used several phones to test. We reported the problem on the same day so that the situation could be resolved because we needed the pass on the same day. Customer service didn’t settle anything, after dozens of emails...in the middle of a trip. The department had finally said that I could send the supporting documents from museums and other institutions to be reimbursed. It turned out to be wrong, I sent dozens of emails to get the refund. I had many interlocutors, and no one managed the situation. It’s a total injustice, I’ve been complaining for months (the first time I’ve been scammed)...
And the worst part is that you book your museums with your Roma pass in advance, and once in front of the museum, nothing doesn’t work, so you have no way to get into the museum, even if you have the ticket. Knowing that some museums must necessarily be booked days in advance... We even made a separate museum, all because of a roma pass problem that no one was able to fix...and on top of that we paid for the museum when it should have been free in the roma pass.
In any case, running away is a waste of time and in the end there isn’t much to gain. In any case, we lost out.

La visita a los museos Vaticanos ha sido espectacular maravillosa, la capilla sixtina no sabría ni cómo describirla increíble y la basílica de San Pedro me ha dejado completamente entusiasmada recomendable 100% y tanto la Roma pazss como la omnia card super recomendables muy contenta con la experiencia.

There was no mention when buying the card that the card is not available for collection on Sunday !!!!
I had bought two 72h cards for last minute roma vacation with my daughter for her birthday.
There was no e mail confirmation once the card were bought and once I chased it a few times some garbled e-mail that you need to collect the card and then ONLY book the attractions.
Though Vatican museum slot was booked after much persuasion.
After entering the Vatican arena with great hassle by security on Sunday I found that the ONLY SHOP where you can collect the card is closed !!!!!
I had wasted an entire day with no access to transport using Roma card , no attractions I could see with my cards and to plan an entire day again!!!
The very unhelpful person on the counter on Monday just shoved the cards and a list of attractions to see free printed so small that you need a microscope to read it and asked me to find my way,
Total waste of my 294 euros.
Why can we not have electronic version of card immediately via email once bought in this era of technology !!!
I will not recommend it to anyone who is planning city break at short notice.
Rome is such a beautiful historical city and I loved it, but certainly this card was such an expensive waste !!!

It was a little bit expensive

El llegar con las entradas de antemano y tener oficinas para tramitación. Poder aprovechar el servicio público de transporte.

It was not easy finding the office for collecting the Omnia Cards and Roma Passes (pickup point at S. Giovanni di Laterano). There should be a sign on the main door, or, at least during opening hours, on the door of the office itself. Nothing indicated, that the Omnia Card can be picked up there.

There was (only) one clerk, busy with some customers. As it is impolite to interrupt, you need to wait your turn, and under circumstances, if at a wrong office, you lose a lot of time.

Suggestions:
Place a permanent notice or indication on the main entrance door, that there is a Tourist Office inside, including the sign for e.g. the Omnia Card icon and the opening hours.

Which brings me to the question: Why is the Tourist Office closed on Sundays? This is not very customer-friendly, and costs time and nerves.

Can the Omnia Card not be collected at the Airport, incl. Sundays?

The clerk preparing the Omnia Cards and Roma Passes explained orally what is included, where the entrances to the included attractions are, some information about the hop on / hop off bus, etc.

However, she spoke so much and so long, that it was impossible to remember all she said.

Suggestion:
A one-page A4-Flyer with all this information could be handed out.

Advantages:
The clerk does not have to explain and talk as much & as long, additionally answering questions from the customer;
she also got frustrated when questions arose;
a long queue of waiting customers for their Omnia Card can thus be avoided.

The customers came to see Rome, and not stand and wait in line for half their stay in this beautiful city, which actually they came to see.

The clerk was unable to give the street names and street numbers of sight-seeing sites, which is quite odd for a person working at a tourist office.

It was also very difficult to find the correct entrance to the Colosseum. There were 3 possibilities, and the staff there sent us from one entrance to the next, of course the last one being the correct one...

Perhaps you could indicate on the voucher, on a map, which entrance is to be used.

We were also given the wrong entrance to St. Peter's Basilica. Apart from that, although admission should be free of charge, we had to pay EURO 25.00 per person to "skip-the-line"; but had to wait nevertheless almost a full hour to be admitted.

Place yourself in the position of a tourist, not having any knowledge about the city, sight-seeing, queues, how many tourists there are day in day out, waiting in line, under the sun with no shade or protection from sun and rain (in the square without protecting shields), and you will understand, that many are dissatisfied and upset. We encountered a number of people, complaining about not knowing where to go, which is the correct line, and even demanding their money back.

However, if you do have the courage to ask an attendant (when you find one), they are mostly friendly and helpful (sometimes at a cost…).

On the whole, the Omnia Card and Roma Pass (we had one for 72 hours) is a good deal (EURO 135.00).

Take with you patience and tolerance, lots of time, drinking water, sunshade and good humour. Check, if possible in advance, the entrance points and time it takes to get there.

Prepare yourself for many, many people at most of the attraction sites, waiting your turn, and make friends with people waiting in line before and behind you. We were all in the same boat, and it was a pleasant experience meeting people from all over the world.

Last but not least (thank you Rome):
At some sight-seeing points there are fountains (green houses) where you can re-fill your own water bottle with sparkling or still water. There are two queues: One for sparkling and one for still - so make sure you stand in the correct line :-)

We arrived late Saturday. But they gave us the opportunity of collect our cards on morning Sunday. So we had our cards during all the days we spent in Rome. People were very kind and they explained us everything we need to know about how to use the cards.

The customer care staff was kind and explained everything very clearly. And also I could visit everything I wanted. Very easy to book online.

J'ai commander trois pass omnia et roma pass ,reçu a la maison très rapidement ...par contre assez compliqué pour la réservation des site a aller voir .surtout Colisée et palais borghese,ça te les site ne permettent pas de réservé à l'avance .j'espère que j'aurais des places ....les lien pour les réservation avec les cartes pourrait être mieux signalé.j'espetr que une fois tout réserver,cela se passera bien pour mes vacance a rome.

I purchased the tickets for travelling to Rome and Vatican city and my experience was good. Though i am looking forward to travel to these beautiful cities in summer vacations. The support team is quick, friendly and conveys timely answers.My questions were always answered in a clear and a nice way. Thank you so much!

El motivo por el q cogí las 4 omnia card para mi familia fue el evitar las colas y.no tuvimos ninguna preferencia, estuvimos esperando más de 2 horas en acceder a la basílica, ídem vaticano, etc accedimos igual q cualquier otra persona q compré una entrada general

La entrada a los museos del Vaticano es fácil de conseguir.
Para reservar la del Coliseum me costó bastante.
Además la tarjeta para menores de 18 años no merece la pena porque no tienen la Roma pass

First of all, communication is very poor, I wonder in full season how you deal with this... after that, Italia almost is not recognizing this card, we had to insist about the gratuity given by purchasing you type of card... so, again, communication.

Easy to follow collection details. On collecting passes the representative was very helpful

If you have Problems and Mail you get a quick respons . But I liked to Book Villa Borghese before the Booking was opened and received a Mail that they were going to contact me . And a few days later I was mailed that the Bookings for June were already complete

Il valore della card (costo di entrata nei diversi musei) è di 73€. Il resto (altri 60€) è per le audioguide e l'autobus turistico. Se anche uno andasse a visitare tutti i luoghi della card il suo costo supera il valore delle singole esperienze. Praticamente una fregatura.

Chercher la carte est contraignant ! Certaines réservations sont très compliquées, nous avons dû demander de l’aide plusieurs fois pour la villa Borghese … stress
Point positif très bon accueil au point omnia au Vatican et sur la plate-forme romapass

I coulnd’t pick up the card sunday and
the card did not provide full access to the attractions and this was not included

This is a terrible service, confsuing and impossible to navigate. They just keep trying to sell you passes yopu have already purchased

It's terrible. Not usefull.