Pure Electric UK Arvostelua 

Excellent after-sales service. I had what turned out to be a fatal issue with the connection between my Gen 1 scooter and the new App. Several attempts to fix the issue in different ways eventually led to a good solution. Very helpful people - if only there was a phone number so we could speak with them.

Brilliant communication with Samantha.
Amazing electric scooter, I bought the Air 5 Ultra and I m so pleased with it.
Definitely the best scooter I have ever owned.👏👏

customer service is on point by Samantha. 😃

Great and fast response. Problem solved

Customer service from Samantha was brilliant! Sorted a charger replacement and a collection of an incorrect charger with no fuss.

Amazing service had a enquiry before ordering a scooter emailed customer services and Samantha couldn’t have been more helpful she got back to me very quickly with all the information i needed. Now order has been placed and looking forward to receiving my new scooter.

I received a quick and detailed reply from Samantha who resolved my query - great service, thank you!

Got there no problem but Jesus it’s slow after sales

Issues with steering joint and they fixed it hassle free. Very kind and professional

They replied straight away and very clear on how to pack our order and gave us clarity of everything that was going to be done very professional and didnt take long for our product to be fixed

Placed an order and changed my mind within 1 hour after friends telling me they had their confiscated. Went on the website thinking it will be a simple cancellation but the cancellation option does not work. It brings up an error. No contact number so now I have to wait until arrives then return it.

Great service from Lee at Pure Electric. From the delivery to fixing my scooter, everything was handled quickly and reliably. Really appreciate the fast help and professional approach. Highly recommended!

Je suis très satisfait de l'après vente car le produit est suivi et particulièrement quand maya s'occupe du dossier les procédures trouvent toujours une solution, c'est certainement ce genre de service qui me fera reprendre un produit de votre marque.

Yet again another fantastic experience with Pure Electric UK!!
I had a problem with a part on my Pure Advance plus and colleague called Etienne made sure I got the part sent out to me. An amazing member of your staff and a credit to pure electric

I brought a scooter for my son’s bday 2025 August. So far it’s been back for the same repair twice. I’ve been waiting for a few weeks now for an update and over the past week I’ve tried contacting them for an update on the scooter and I still haven’t got a reply. There is no other way that I can see then to contact this company by there web chat which states they will reply in the chat or email. But nothing. Maybe having a phone line to be able to contact them would be helpful or even replying to my message !!
Update
I have spoken to someone from pure electric.
This is the second time I have sent this back with this fault aswell. They are now saying that i have tampered with the motor and it isn’t covered under warranty and will cost me £99 in parts without labour to fix. I asked to speak to a manger about it and the question went unanswered. Funny thing is the first repair they told me it was something to do with the motor. I’ve sent it back with the same error code and now they have the response. I wish I brought cheap one from ticktok now
17/03/2026
Latest update with this scooter.
After repeatedly emailing the company about this issue they have not messaged me back and have just chosen to ignore my messages. There isn’t a phone number to contact them it’s all by email and webchat which they just ignore. Please any body that considers buying from them think twice
Order number PS401450

Excellent customer service …
Samantha from Pure Electric was not only quick to reply but gave detailed instructions on how to solve my issue and further help was offered if I could not .. Glad to say no further help was needed …
Highly recommend the refurbs I chose A option . When it arrived which was quick it was well packaged and looked and felt like new …. I especially love the side by side folding foot flaps a much better riding experience than the side on standing position … Excellent all round thanks Pure and Samantha

Etienne was superb to deal with since he took over responsibility for my repair

After three years, I'm required to do an app update. After the update, my PURE scooter won't unlock. Absolutely awful. So, after three years, I can no longer use the scooter due to a bug in the PURE app. This is incredibly not customer-focused. No solution was offered when I contacted customer service.

Scooter is amazing ,superb quality can’t recommend enough app is clear and easy to use , powerful pulling power up hill , well packaged unbelievably quick delivery I love it going to order another for my wife.

I enjoy riding my scooter whoever considering its not even a year old, i keep getting an E3 alert-have taken it to a scooter repair shop at a cost of £100, will think twice before buying another one.