iScooterGlobal.UK Arvostelua 

Delivery service was awful,

The scooter i purchased developed a fault, i scooter customer service went above and beyond for my request. One happy grandson, thank you from the bottom of my ❤️.

From ordering to delivery was REALLY FAST haven't unpacked scooter yet but cannit fault wot i mentioned above THANKS

Disgusting company. Selling 2nd hand death trap mobility scooters as new, with old obsolete components, that could have blown up or anything. No saftey stickers from inspections or failsafe if dangerous faults occured. Not taking responsibility and not following their own terms and conditions/warranty. They seem to just do what they want, which is fob people off. I had to arrange my own diagnostic for my mum's dodgy battery. It was that old you cant buy them anymore, and it was used and had fraid wiring. The company refused to do anything. Kept telling my mum to pay the return costs herself ( from N. Ireland to UK) for it to be looked at. Even though we knew what was wrong from the one I had done and paid for myself, at the request of the company might I add. Then they reneged on the solution. Con artists.
They have breached several consumer rights laws and refuse to follow the Law.
As retail law is a long winded experience of which the customer unfortunately has to foot the bill to start, by taking them to court, most people cant be bothered with the hassle and stress, considering the cheap price of the scooters it just gets written off as a bad decision we learn from. That was my experience anyway. Knowing rightly I would win and get the money back, due to the breaches of Law ( having knowledge/qualifications in several departments of Law. Including Contract Law, with the retail aspect) and this has also been confirmed by solicitors and the C.A.B. Honestly, I just couldn't be doing with the hassle for a £600 scooter. I bought a replacement scooter for my mum from a local reputable company. Its worth paying extra for reliability and professionalism. This company is constantly getting away with it. I for one am fed up. I noticed the same problems have occurred several time's following my own negative experiences of dealing with my mums purchase from these unscrupulous sellers. Items coming from abroad too, which they dont tell you online when buying goods either. The majority of positive reviews I read are for new goods that have recently arrived. Guarantee when a problem arises, usually within 6 months, they wont find it so easy. If it puts the company out of pocket or out of their way, the customer is left worse off and extremely upset and stressed.
So, my point being, every customer who has been fobbed off and let down by this company should band together. I have noticed similar requests from other disgruntled customers also. By reporting them to trading standards etc. Or taking them to small claims court. Contacting the citizens advice line, you can fill out a report and trading standards will investigate the company. I have some extra discrepancies I have noticed that also need mentioning. I can not have this on my conscience, if I don't speak up. The amount of people that have been put in danger being sold these death traps and the company refusing to do anything is just heartbreaking. I should also mention the need for evidence ( keep yourself right). Of course I have this to back up what I say. Emails from customer advisors, from the start of logging the fault throughout several months of back and forwarding to the company. Unfortunately I dont have a record of actual phone conversations had, as these were very interesting, I have receipts from my own sourced diagnostic and a report stating the issue and battery being obsolete.
To the advisor reading this. Please dont insult me again by replying to this review, saying you will help and escalate the issue to a higher level. I have had this previously and was not suprised by the delay and ignorance in my reply from said " Higher level" agents. My mums iscooter from this company has been taken away and scrapped as unfit for purpose. The scooter was purchased by my mum in April 2025, a few weeks before she went into hospital to have a kidney removed, due to a cancerous tumor. A delayed delivery to start, with many calls and emails to chase this. Unaware it was coming from abroad. Luckily For my mum I was able to be there for the delivery when it finally arrived the day she was having surgery. A nightmare from start to finish.

Extremely good prices and helpful options. Scooter is great Allahumma Barik

I9 scooter failed after only 9 months – very poor after-sales service
My I9 scooter failed after just 9 months of use, displaying an E16 fault code. For a relatively expensive product, I find this completely unacceptable.
I followed I Scooter troubleshooting instructions and checked the cables. Everything appeared to be fine. I9 then asked me to provide a video of me checking the cables. I am not technically minded, so I had to get my neighbour to help me carry out the checks. I was unable to provide a video.
I subsequently asked iScooter to arrange a repair. They have told me they believe the problem is the motor, but this has not been properly demonstrated or diagnosed. An E16 fault can potentially involve the motor or controller, so simply stating that the motor is at fault is not particularly reassuring.
What is especially disappointing is that the motor apparently only carries a 6-month warranty. The scooter failed at 9 months, but that does not automatically mean I have no rights as a UK consumer. A manufacturer's warranty is separate from the consumer rights provided by the Consumer Rights Act 2015, and goods are expected to be of satisfactory quality, fit for purpose and durable for a reasonable period.
I contacted them again and offered what I believe was a completely reasonable solution: I would send the scooter to them for proper diagnosis and repair. If the motor was genuinely found to be the cause and they were entitled to charge me for it, I would pay for the motor. If the fault was found to be the controller or another component, I expected I9 to cover the repair.
They refused to agree to this and instead continued to ask me to provide another video.
I have even checked the motor wheel for resistance myself, and it appears normal, which raises further questions about how they have concluded that the motor is definitely the problem without properly inspecting the scooter.
I am not asking for anything unreasonable. I simply want a scooter that has failed after only nine months to be properly diagnosed and repaired.
The response from I9 has been disappointing throughout. Rather than taking responsibility for investigating a significant failure so early in the product's life, I feel I am being passed from one troubleshooting request to another.
I would strongly recommend potential UK customers look carefully at I9's warranty terms and, more importantly, understand that a manufacturer's warranty is not the same thing as your statutory consumer rights in the UK.
For me, the biggest issue is not just that the scooter failed after nine months — it is the lack of willingness to properly diagnose and resolve the problem.
Very disappointing product reliability and even more disappointing customer service.

I have given one star however it should really be zero starsI haven’t received my goods and you’re already asking me about the experience 🤬

Its good and amazing

Fast delivery and an awesome 8 percent off. Really pleased with my purchase.

Bought my son an i9 scooter last Christmas. Six months later the battery failed completely. Got a replacement battery and one month later it failed also. Customer support helped the first time although second time around they said the battery was not under warranty and I would have to pay for a new battery. Cheap Chinese crap with sub standard batteries. Avoid and spend your money on something better.

⚠️ BUYERS BEWARE – My experience with iScooter Global
I would strongly advise anyone considering buying from iScooter Global to exercise extreme caution, particularly because of my experience trying to return a faulty product and obtain a refund.
I ordered a newly released scooter on 22 June 2026 as a birthday present for my son. It arrived on 26 June and unfortunately turned out to be faulty.
I contacted iScooter on 27 June, just one day after receiving it, and asked to return/exchange the scooter.
My initial email went unanswered. I called their support number on 29 June and was told they had never received my emails, despite marketing emails from iScooter reaching the same email address. I explained the fault over the phone, requested a replacement and was told somebody would contact me within 48 hours.
Nobody did.
I emailed again on 30 June 2026 and this time received a response, but was again told they knew nothing about the previous correspondence. I explained everything again and repeated that I wanted to return the faulty scooter for an exchange.
That was the beginning of more than two months of frustration.
Emails frequently went unanswered. Telephone calls weren't returned despite promises that somebody would call me back. At one stage I was communicating from four different email addresses.
During one telephone call, iScooter suggested I create a Gmail account because Hotmail/Outlook messages could apparently have problems getting through their filters. I did exactly that while on the telephone with them — yet I was subsequently told they hadn't received emails from that Gmail account either.
Meanwhile, I was left with a faulty scooter.
I also received strange responses suggesting replacement parts would be sent, despite the problem involving the scooter's lithium battery. I never received tracking information for these alleged parts and no parts arrived.
Eventually, having been unable to resolve the situation directly with iScooter, I opened a case through PayPal.
PayPal initially found in my favour and required the scooter to be returned for a refund. However, I needed iScooter to provide the appropriate return arrangements/label. The delays meant the PayPal return deadline became an issue and the PayPal case was eventually closed without me receiving the refund.
By this stage I had had enough and sent iScooter a formal Letter Before Claim, informing them that I was prepared to take County Court action.
Interestingly, communication then resumed and a return label was finally provided.
I returned the scooter using the FedEx return arrangements provided to me. iScooter has now received the scooter back.
I then received an email from iScooter on 3 September 2026 acknowledging the refund/chargeback situation and stating that they would accept the chargeback so the funds could be returned to me.
I still have not received my £488.59.
Despite repeatedly contacting them since, they have once again stopped responding.
So the current position is extraordinary:
iScooter has the scooter back and I am still £488.59 out of pocket.
Another concern for me has been trying to establish exactly which legal entity operates the UK-facing business. I dealt with support@iscooterglobal, yet different UK addresses have been used for dispatch/returns, and identifying the contracting legal entity and its UK address has been far from straightforward.
I am now pursuing recovery of my money formally.
What makes this particularly disappointing is that I had previously bought two scooters from iScooter without a problem. Those scooters worked, so I never had any reason to find out what their after-sales service was like.
Unfortunately, my experience when something did go wrong has been completely different.
My advice to prospective customers is therefore simple:
Don't judge a company solely on how easily it takes your money or delivers a working product. Consider what happens if the product arrives faulty and you need to exercise your consumer rights.
In my experience, obtaining a straightforward return and refund for a scooter reported faulty the day after delivery has taken months of emails, telephone calls, a PayPal dispute, a formal Letter Before Claim and now potentially County Court proceedings.
I would not buy from iScooter again and, based on my experience, I cannot recommend them.
If you're considering purchasing from them, research the company and its after-sales reviews carefully first.
I wish I had.

I ordered a brand new W8 Scooter and it was delivered within a few days. I also bought a U Lock with it. Unfortunately the U lock got held up during shipping and I did not receive it in time. I really needed it to lock up the scooter for work. I had to order a new one from Amazon. However, Iscooter refunded me the funds for the lock and let me keep the lock when it eventually came. Apologising for the delay. I was very happy with their customer service via email. The only issue I had was I tried calling several times and could never get through. It would just hand up after a few minutes. That needs to be improved..LOVE the actual scooter though. Highly recommend.

The after sales experience was lovely, I previously got an scooter for my son which had some technical issue which was resolved my the customer care technical team. They provided excellent customer service. My son is smiling

Great products. Super communication and prompt delivery

i haven’t used it much yet but it’s amazing

Thank you team for supporting and helping me

SECOND UPDATE -
Decent customer service turnaround after initial assembly and specification issues I am updating my rating to 3 stars following a fast and proactive response from the iScooter support team regarding my M10 order.
Initially, the experience was disappointing due to deceptive drop-down specifications on the site regarding the battery capacities, alongside out-of-box manufacturing defects including a cross-threaded headlight assembly and an out-of-spec front quick-release skewer. As a mechanical professional, I wasn't happy with the initial quality control.

However, after contacting their support team with photographic evidence, a representative named Karl took personal ownership of the case.

They handled the dispute professionally and processed a £75 partial refund directly through my financing provider to cover the cost of the parts and corrections. Glad to see a company that actually takes customer feedback seriously and fixes issues quickly.

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NEWLY UPDATED REVIEW -

Deceptive Website Structure & Appalling Build Quality – Rejecting Under Consumer Rights Act.

After digging deep into my invoice data, I realized that I had technically selected the M10 Black variant. However, this only happened because iScooter’s website structure is incredibly deceptive, misleading, and unprofessional. They cross-reference pictures of their premium, dual-suspension, 27.5-inch wheel M50 hybrid model directly inside the layout for cheaper, lower-spec models, tricking customers into believing they are buying a premium package specification.

Having reluctantly accepted that the website's terrible layout had misled me, I decided to open the box to inspect the machine. As a professional engineer, I am absolutely appalled by the build quality of what I came across.

This is clearly not a fresh factory unit. Right out of the box, the headlight mounting bolt was already completely cross-threaded, there are visible scratches all over the handlebars, and the front fork quick-release skewer supplied in the bag is physically too long for the fork dropouts, meaning it bottoms out on the threads and cannot clamp the wheel safely. To top it off, the "free" tyre pump and mudguards are of the absolute cheapest, lowest-grade quality imaginable.

I am formally rejecting this entire delivery and claiming a full refund under the UK Consumer Rights Act 2015 (goods unfit for purpose and not of satisfactory quality). My Klarna dispute is fully active. Do not buy from this company unless you want a headache.

If I could give 0.5 stars I would.
At least one of us can admit we are wrong.

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I ordered what was explicitly listed as an EB3S / M50 Electric Mountain Bike, but iScooter’s warehouse dispatched their cheaper, lower-spec M10 model to my house instead. Their internal inventory database clearly has a technical error where they have cross-linked premium titles with cheaper product codes, and the customer is the one suffering for it.Trying to get this sorted via their customer service phone line was completely unprofessional. The agent literally put me on hold mid-conversation without a single word of warning. To make matters worse, they openly lied to me on the phone, claiming they couldn't see my email address in their system. They only backed down and admitted they had my email after I pointed out the obvious fact that my order number is directly linked to it.They then claimed they hadn't received any of my email messages, despite the fact that I am using Outlook and have verified delivery receipts on my end. They have currently promised me compensation for this shambles, so we will see what actually happens. As it stands, I have a factory-sealed box for the wrong bike blocking my hallway and a blocked Klarna plan. Absolutely terrible service so far.

disappointing! the ix5s iscooter looks the part and with 1000watt motor sounds the part, but in reality disappointed. very slow, struggles with minor up hill slopes dropping to 4mph, and overheating within a mile!
haven’t tried a bigger gradient but not holding out much hope.
don’t waste your money on this.

Ordered a scooter and there’s been nothing but issues with it since it’s been delivered. The company have been contact but they’re not replying. I also ordered a helmet for £89.99 and I’ve waited and waited for it to be delivered and today some kind of flat metal item has been delivered which looks to be some kind of table leg or something but it’s claiming to be the helmet.

Avoid this company at all costs!