Pure Electric UK Arvostelua 14 885

Bought a Pure 3 Pro and already, within only a few months and barely any use its stopped working. The error code shows it needs to be returned for repair. Now this would be great, especially as its covered by warranty, but guess what - Pure dont want to know. I guess there is no money in it for them now, despite emails and raising a support ticket - nothing! Terrible company with terrible customer service, never again! For anyone reading this or considering a Pure, read all reviews, isnt it funny they dont respond to anyone on here, why? They dont care, simple as that, they dont want to make things right after they've taken your money.

Once I got through the chat bot I can’t fault the speed and helpfulness especially maya who organised the delivery of the spare part. Thank you

Ordered a scooter via instant payment rather than PayPal credit by mistake. ‘Lee’ at pure cancelled my order and requested a return and refund. He was very understanding and helpful. Scooter wasn’t delivered to me but was returned to pure. Refund was issued. Absolutely brilliant customer service. 10 out of 10. Thanks Lee and Pure.

It was an absolute pleasure communicating with Nick during this time. Life is so much easier when people communicate effectively. Nick is a true definition of how to communicate! Nick you're an asset to Pure! My son's looking forward to receiving his scooter again! Nice one Nick! The best individual i have dealt with recently! Meandad Matthew

Trottinette Pure Flex que j’adore depuis 2 ans ! tellement pratique et agréable à conduire pour de courtes distances évidemment. Support technique très réactif, un grand MERCI à Samuel pour son aide 😊😊😊👍

Amazing communication from nick
From the date my scooter was collected to the seconds it was sorted couldn’t thank him enough completely amazing

When I bought my scooter I wasn't given the lock and unlock code and I contacted pure, Lee one of their representatives responded and sorted the matter out in a good time as well so I give 5 stars

I have had the best experience with pure electric from start to finish the customer service was amazing my customer service response from Edward was absolutely amazing and he fixed everything I asked from him definitely recommend thanks Sarah

Received my Pure Air Flex on Thursday afternoon. The scooter broke down Friday evening mid-ride as I was going downhill. No working screen, no acceleration but the back lights remained on. Battery was around 70%. This has ultimately tainted my whole perspective regardless on how great it felt beforehand. I don’t play about with my life and it was scary to loose control like that suddenly. I brought refurbished from the Pure Electric website. What was put in place to make sure that you're distributing refurbished scooters that is actually safe to ride and has had there appropriate checks? I've never brought refurbished and had a small fear that it would be reflected in the quality just for the concerns to be playing out a day after receiving the item. I feel like I've been sold a lie. The contact form process is stereotypical AI. There's no indication that your request or messages has been received by a human. No email confirmation (which is a big red flag for me) so I just have to hope via the chat box someone will respond in the new week. No number to call. Personally would have felt better security if I brought from a trusted reseller e.g. Curry or Argos because at least you can feel confident that you will be able to speak to the supplier within an appropriate timeframe and you have multiple formats of contact. I just have to hope this gets resolved and isn't something that drags on- I'm so put off. Prior it breaking down I had already had to reach out via the contact form to request help with pin because I couldn't create a pin because of course I didn't know the previous pin and the default pins that I googled hadn't worked. Based on the reviews I read prior purchase this is far removed from the experience I thought I would have.

Great service from Maya at Pure, sorting the spare part needed. Very polite and efficient. Thank you for the help. 😀

Un très bon service, un grand merci à samantha pour son aide

Great service from Samantha, sorted order of reflectors and hopefully front ones too.

Really helpful experience—Samantha sorted me out with a few scooter parts I needed. She was easy to deal with, and delivery was super quick. Highly recommend!

Nick was most helpful and resolved my issue very quickly

One of the best companies I've dealt with recently 👍👍.
I needed some spares initially
to repair my son's air 4 pro he no longer wanted due to an upgrade .
It came with a broken data cable, punctures ,it was filthy plus a broken charger 🤦.
I ordered the updated coiled cable and a new charger. fitted the cable ,as well as giving it a good clean re greasing the wheel bearings and fixing the punctures🛞
The Scooter is now fully charged and running pretty good 👍.
I've now been speaking with Edward at customer service, he's been fantastic at helping me sort out the the last cpl of bits i needed, also getting the app all sorted 👍.
Well done pure website for a great service 👍 and Edward big up yourself for helping TY👍
Great service all round ⭐⭐⭐⭐⭐

My Pure Ultra needed repair under its warranty. Nick dealt with everything efficiently, effectively and professionally. Of course it was inconvenient to have to send the Ultra back to Pure workshops, however the collection of it from my home, its repair and return was done in under a week. Very happy, thank you Pure and Nick 🙏

Air5 ultra suspension. As soon the the scooter came out the box it wouldn’t charge properly, then within a few days the suspension arm had snapped/sheared off. Pure received the scooter back on the 31/03/2026 after several ignored emails I eventually heard back on the 11/04/2026 to be told that the suspension arm has been snapped due to a rider impact and they want me to pay for the repair, which I’ve guaranteed them has not happened. Even though I have told them I don’t want a faulty scooter repaired and returned, I would like a full replacement or full refund. The scooter has not been involved in any sort of impact from myself. This could have happened during manufacturing / boxing / delivery, i do not know but I do know it wasn’t myself . Still no resolution what so ever 13/04/2026. Very unhappy with the service.
Also this is not an unprompted review it is through my order confirmation email.

PURE have been an excellent company from start (when we bought our scooter) to end (recently returned for a repair).
They have been professional and most efficient to deal with.
The contact with us has been excellent and proactive.
The whole repair prices was a breeze and very professionaly managed.
Special praise to Nick who has been our point of contact throughout the whole repair process.
In short a first class company that I would recommend to all.

after owning the pure air ultra suspension for not even 5 months the mud guard flaps have broken twice the suspension has dont nothing but squeek 1 month into it with me using silicone oil and red rubber grease as suggested by pure themselves the scooter active stable steering has litrally broken nuts throught litrally general usage of just folding and unfolding this scooter is graded for 120 kg and it cant even handle that amount as I dont weight that much all the company do Is try and force you to pay to send it back to them even tho its under warranty and should be completely free so glad I brought it from a company other than pure will be returning it to halfords for a replacement or refund takes over a week for a responce from anyone many times of contact to be ignored or staff who dont even understand the questions asked or give false information or false parts on their own products joke of a company and false advertising saying so many miles on the scopter yet it does about 15 miles nowhere near whats stated on the advert not even half quoted was a decent scopter until all the problems stated then issue after issue and by far the wost customer services going do not buy off pure make sure to get it off a different company so u get at least 1 year reliable warranty