Mitsis Hotels Arvostelua 

I booked 5 nights at the Mitis Alila Hotel in Rhodes. Our room was fantastic but was spoiled by 2 big issues:
1. There was a staff stairwell in the corridor leading to our room and staff were smoking at the bottom and it was filling entire floor with cigarette smoke. The smell was coming under the door into our room, it was so strong our clothes were starting to smell of smoke. We alerted the front desk who confirmed staff smoke there and did nothing about it! This really ruined the nice room we had, I ended up putting a towel all around the bottom of the door to stop most of it coming in at night.
2. This hotel has lots of lovely restaurants on site, unfortunately we were unable to book any evening slots in any of these during our stay, they were all fully booked... Considering I couldn't book before arrival I am disappointed more slots were not put on for the amount of people there, there wasn't a shortage of guests. When using the adults only breakfast room we had to wait 50mins before our order arrived, we also experienced this in the buger restaurant too. Whilst staff are lovely, they are expectionally slow at delivering a fast service. You have to allow atleast 1 hour after ordering for your food to arrive which isn't really acceptable for a 5* hotel. Additionally when on the terrace for drinks, again its table service so you cannot just walk up and order drinks, the service here is incredibly slow, one evening we sat for 45mins without anyone coming to take an order, we gave up and went back to our room.

Unfortunately due to the above 2 bug issues I am unable to say this is 5* hotel to anyone. I was going to give more stars however inhaling second hand cigarette smoke is really not what I want on holiday and it's proven to cause health issues, the fact nothing was done to resolve this really disappoints me.

Additionally when we arrived at around 10pm after a full day of travelling to get there, we arrived and there was extremely loud music coming from behind the front desk. It turns out there was a wedding going on but it was so loud we couldn't hear anything the front desk person was saying, it would have been nice to have been informed of this prior to arrival so we could have set our expectations correctly.

On a positive note, the staff were all pleasant to deal with. The team on the beach bar when we were there were fantastic and the hotel was always kept clean.

First time in Greece, chose Rhodes because it wasn't extremely expensive, and chose Mitsis Rodos Maris for the same reason so to be honest my expectations were very low however, I was very impressed. The hotel is fantastic, the beach bar is amazing, the staff is helpful and polite, and the restaurants are amazing, honestly one of the best experiences of my life.
Only minor thing (which does not justify one less star but still something they could work on) was the AC in our room was very weak. It took ages to get the room nice and cool, but that did not ruin anything for us.
I'm definitely going back there, it was absolutely fantastic.

The food in the main restaurant at night is NOT HOT enough this continued even after spoken to manager. The room 439 is dated but service in the room ✅ reception ✅ Not enough seats at night and round by pool ☹️☹️ This hotel is better than Rodes Bay I give it 4stars

Once again an amazing experience at Mitsis. Even during covid they have managed to ensure that their guests are well looked after, all staff are welcoming and pleasant and really can't do enough for you. It was my 60th birthday and there was only one place I wanted to celebrate it and I must say I was not disappointed. Thank you Mitsis for another memorable holiday.

Mitsis blue dome watersports - Great morning spent On a private boat ,time at the hot springs was amazing . They also have loads of activities to choose from such as jet skies, rubber rings etc and the staff are super friendly and very helpful , would definitely recommend

Jeg vil give til sådan hotel max 3 star vi fik et seng den ligner af dem I fængsel jeg har et billede men kan ikke tilføj den her. Vi købt all inclusive men mad var dårligt og vi har spist hver aften ud aldrig book den hotel igen 👎🏻👎🏻

Vi ankom til mitis Grand hotel d 5/6 19.. vi blev godt modtaget af personalet. Hotellet lever i den grad op til sine 5 stjerner. Hotellet er flot og elegant. Personalet lever og brænder for sit arbejde; så os turister vil få den bedste ferie😙...Vi kommer helt sikkert tilbage næste år..Et stort ❤til Grand hotels personale....vejret har været pragtfuldt 🌅🌞❤😎God ferie til dem der læser dette. Varme hilsner fra jørgen og Heidi ...værelse nr 253 😊

No questions asked Mitsis Family Village is a great hotel.

food changed every day so it doesn't get boring

cleanliness of hotel is amazing

staff were brilliant

I'm coming back soon

Var på Mitsis Grand Hotel fra den 24/8 til 31/8 2018
Havde bedt om et roligt beliggende værelse. Det var det bestemt ikke. Lyden af aftenunderholdningen var gennemtrængende højt på værelset. Hovedpuderne var kæmpestore og da vi spurgte efter mindre puder blev der blot sagt at det havde de ikke. Vi fandt dog selv ud af, efter er par dage, at vi kunne få et tæppe. Vi brugte så vores dyne som hovedpude og tæppet som dyne, dette fungerede fint. Maden, drikkevarerne samt personalet på hotellet var super.
Kommer helt sikkert igen, hvis vi kan få et roligere værelse, og næste gang tager vi selv hovedpuder med.

very nice stay very nice hotel.