Mitsis Hotels Arvostelua 

I stayed at the Mitsis Grand Hotel with a friend for one week and arrived home on 7th Sept. The hotel staff, accommodation and cleanliness was all 5 star. The restaurants served delicious food and there was enough choice and plenty of choices of drinks.
The reason I have given this 4 stars is because the sunbeds are very uncomfortable and needs updating and around the pools there are fixed umbrellas which are constantly up which makes finding a place to sunbathe difficult unless you like the shade. The food in the main restaurant was very limited compared to other 5 star hotels I have been too.

Having said that it’s definitely worth a visit as I couldn’t fault the staff on the friendliness whilst serving us and when we had a problem with our air conditioning in the room they immediately came to fix it. The room was very comfortable and clean. Towels changed daily, beach towels changed every day, free safe to use in the room.

I would return.
Thank you to everyone at the hotel.

Vi boede der i uge 32 2022...
Super lækker mad...venligt personale ( specielt Savvos )
Men går man efter et værelse uden fejl, så bliver man nok lidt skuffet....det trænger til en kærlig hånd hist og pist....og derfor er det nok ikke reelt et 5 stjernet
Musikken ved main pool er AL for høj og alt for længe...
Det er ikke kun et voksen hotel, som der ellers bliver skrevet....
Man skal bestille bord ved ankomst ved den Italienske, Mexicanske og Asiatiske restaurant...ellers er der full booket...
Dejlig beliggenhed....

We recently stayed at this resort 8th April to 15th April 2022 Mitsis Rinela Crete
I paid for a “Private, 2 bedroom Villa, with a private pool, lounge area, 2 bathrooms and added benefits of the service and secret bar”.
On the day of the arrival around 8th April, I wasn’t told that we didn’t have a villa, but we were getting the key to our room in the afternoon. No mention that the room wasn’t what I paid for or the the pool wasn’t private, but was told we did have a private pool.
We were shown to our room by a lady called Nikki, we had 1 room, which had a double and 2 singles crammed into it with a shower and toilet only, room 416!
We did have access to a pool, but this was a shared pool, between 2 other large families, of which had 5 young children between them and was not the private pool I had paid for. Also right by the main pool.
After being shown the room, I then went back to reception to complain and was advised we would receive an additional room after our first 2 nights stay, which we did, but again not the villa we paid for, nor the private pool and after the 3rd night you would get the villa in the morning after breakfast.
We finally got the room after lunchtime on the 4th day of our 7 day holiday and it was nice, however the service and the lies where unacceptable for the 5 star resort.
I have been trying to get compensation for part of the holiday which I paid thousands for and think to be fair as I paid for something I didn’t get.
DO NOT BOOK HERE!!!! THEY STOLE MY MONEY!!!!

Vi havde bestilt rejsen hos Spies Rejser, til dette skønne hotel på Rhodos..Med afgang fra billund, 19. juni 2022. Alt forløb til ug.. Flyveturen ligeså. Venligt og smilende personale ombord, som sørgede for super betjeningen..Efter en perfekt landing på Rhodos, og vi fandt transfer bussen, som sikker bragte os til vores Hotel. Mitsis Grand Beach HotelEfter en time fik vi anvist vores hotel,værelse nr 395, som vi IKKE var tilfreds med..Huller i gulvet, flere steder, under gulvtæppetAirconditionanlæg, stod på taget lige under vores altan, og kørte på fuld tryk.Efter kontakt med receptionen, fik vi anvist et andet værelse, som heller ikke var i vore smag..Vi havde tidliger skrevet at et værelse omkring 185.. men det havde de set stort på..Vi overnattede i 395, uden vi havde pakket ud..Næste dag fik vi værelse 284, tæt på hvad vi havde ønsket..Vi fik også en erkendtlighed, i form af lækker kage på værelset..Så kunne ferien endelig begynde..Super personale, hele vejen rundt..3 restauranter, hvor vi selv kunne bestemme menuen..Mexicansk, Burger og Kage/is/Pandekager..Der var også 3 restauranter, som vi skulle booke boed.Morgenbord, ikke det store, nærmest som det vi kunne få i buffeten. Italiensk og østasiatisk, disse 2 var superlækker..Book bord, straks ved ankomst.. kan anbefales..Buffeen, som havde åbent fra ca kl. 3,30 til sent 3,30..Der var til morgenbord mere end 130 forskellige ting man kunne nyde....Vi var på buffet fra tidlig morgen til ca.19.. super lækker mad, og god service..Vi skulle se Akropolis, Taxa kostede 62 euro hver vej. 4 personer, vi var kun 2.Lokalbus 7 euro hver vej, transporttid 2 timer..Spies rejser skulle have 39 euro Bookede ved Tui, som kørte direkte for 17 euro, som afhentede os på hotellet kl. 7.30..Perfekt, gik direkte til Akropolis, inde det blev for varmt.. Nede igen inden for 2 timer og så var temperaturen på 35 grader..Hvor vi gik rundt i den Hvide by, nød en kølig  øl på en af de hyggelige mange restauranterKørte fra P pladsen kl. 14.30 så vi havde rigeligt med tid..Stranden ved hotellet var med sten, lidt længere henne var stenen mindre og til at gå ud i., med badesko,  anbefales..2 lækre Pool,  på hotellet,Håndklæde politik kunne godt indføres..Håndklæder blev lagt ned på solsengene, af gæster, fra kl. 3 om natten, og først benyttet langt op af dagen.Det bevirkede at der ikke var solsenge til alle..Der var udendørs underholdning hver aften fra kl. 21,,det meste var super, hver har jo sin smag..Fin servering af diverse drinks og kaffe, m.m. MEN stolene, MEGET SLIDT og ØDELAGT,  kunne godt trænge til udskiftning. Vi besøgte også den skønne gamle by, en dejlig oplevelse og mange boder og butikker med souvenirs. Rundtur på hele spidsen af Rhodos og Havnen, med borge.. var en oplevelse, og kan anbefales..MEN tænk på det bliver meget varmt op af dagen, 35 grader i skyggen, og endnu mere i solen , 55 grader..Vi havde en dejlig uge, på Rhodos med et super godt hotel..Mitsis Grand Beach HotelLidt slidt hist og her, men uden betydning, værelset var pænt og rent,, Smilende damer som sørgede for en god standard på værelsetVi fik tidlig morgenmad den sidste dag, inden bussen hentede os, ca. 50 m fra hotellet
Ida og Bjarke Lohmann
Odense 
Danmark

Just back from a fabulous week at Mitsis Alila – would highly recommend to anyone of any age (we didn’t have children with us so can’t give you any insight into the family side of things).

RESTAURANTS

Buffet -open for breakfast, lunch, dinner and a late-night option. Can sit in or eat out with lovely sea view. Great range of food as you’d expect for such a hotel, a good option for those who prefer numerous choices and not necessarily wanting sauces or spices. Also has feature cuisine evenings.

Tex-Mex – Good variety of all variations of Mexican food, surf-and-turf a good choice, with sizeable steak. Minor quibble is the courtyard setting.

Italian – Great setting, nice menu, very much a family atmosphere (good buzz when we attended). Pizza and pasta for all plus some classic Italian dishes. Portions medium-sized but large appetites can order more.

Greek – next to Italian so same sea view. Classic local dishes served to a very high standard.

Pan-Asian & Sushi – evening only, very interesting varied menu, a number of sushi options plus varied Asian choices. A shout out for the Mongolian beef.

Ouzerie – we didn’t do brunch but lunch was excellent. Service fantastic – George and Nanna the best duo you’ll come across, extremely friendly and welcoming, visit once and they’ll remember you the next time. Great food and view. Portions not very large. Not open for Dinner.

Burger Restaurant - Never made it to this restaurant, not open for dinner but very popular. On same site as Ouzerie so excellent view.

Pizza on the Beach – Pizza Oven next to the Beach Bar

Ice Cream & Popcorn served from Beach Bar

Others – you can only eat so much so we didn’t make it to the Creperie (looked amazing), Pitta Corner or sample Afternoon Tea.

A big shout out to Evi and Charis and all of the Food & Beverage team and staff throughout all the restaurants and bars.

BARS
Wine & Champagne Bar – great option, wide range of wines and champagnes all included in your package and overseen by the fantastic and extremely knowledgeable pairing of Magda and Nicole. Whether you want to learn more about Greek wines, just want something wet and white or want help with a wine for your dinner they can talk you through it all.

Cocktail Bar – also the (outdoor) site for evening entertainment which can vary in quality – great tribute bands (Supremes, Drifters), decent saxophonist and average rock trios. Note the music by law must end by 11pm.
Bar staff make a wide range of cocktails and less complex long drinks with top-shelf spirits.

Long Bar – large bar off main lobby, open till 1am.

Beach Bar – has a small seated area and live music some Thursday, Friday, Saturday. The site from which numerous waiters/waitresses (Spiros was very helpful) carry drinks to thirsty sunbathers. Clean toilets and outside showers are next door with pizza on other side.

BEACH/POOL AREA
Pebble beach is tough to walk on in bare feet, need swim shoes, crocs and flip flops don’t work. Sea is usually very calm. Sunbeds of excellent quality, fresh beach towels are delivered to your room daily. Kostas and Mohammed and team do a fantastic job here.

Large Pool area with lots of sun beds, but come early to avoid disappointment.

Separate family pool with water feature and kids clubs etc ( we didn’t make it here)

Daily Fitness Activity Programme – There are lots of things organised to cover all needs Yoga, beach volleyball, table tennis etc

I took part in the Aqua Aerobics every day at 11,15 with Nico (great motivator), for 30 mins of fitness to burn off the large amount of food and alcohol.

SPA – of no interest to us so can’t comment.

TIPS
As an all-inclusive there is absolutely no pressure to tip but with staff generally of a very high quality and both helpful and friendly we viewed it as we would any restaurant or hotel so tipped where appropriate.

As it is near on impossible to obtain low denomination notes or change at the hotel it is better to come prepared.

I made the booking direct with the hotel and had fantastic advice and help especially from the Reservations Manager Tasos. Also prior to our visit and during our stay we had continued support from the Front Office manager Michael and his Concierge/Reception team.

We look forward to returning to Mitsis Alila VERY soon!Show less
Date of stay: June 2022

A very special Time at Mitsis Hotel, Rinela Beach Resort & Spa.
We are from the UK and have traveled to many 5 Star resorts in our time but this one truly stands out.
The Staff, the service including the high restaurant and room standards are excellent.
The wonderful resort location leading onto the beach is beautiful.
We also understand that the right staff is so dearly important, so would like to commend Gili who made our time and others very special plus entertaining, thank you.
Efharisto poli to Mitsis Rinela Hotels

I had a great time at Mitsis Rodos Village Beach Hotel & Spa last week.

Great food, Great staff, Great Price. Would recommend!

Mitsis renela ,crete.
Having a chilled week away in what we thought would be a 5* treat. 2 days left and can't wait to go home. The hotel is beautiful. Well cared for and super clean. Staff are polite and generally happy. Boy do they earn their money, not enough staff at peak times,or foresight of management to jump in and give a hand. Again, staff are not allowed to use their initiative to solve issues. It is virtually impossible to book speciality restaurants unless you complain to the manager. Main dining room food is average. Too much too mention as I am sat here with an empty glass and calling it quits and go to bed. No WiFi in room, no British channels on TV, Chinese?????. Can't even get bbc world news,. Would I come to a mitsis hotel again,no ,I wouldn't. I wouldn't recommend it here either. Everybody having same issues. Come on mitsis managers ,step up to the plate,roll your sleeves up and get stuck in. Stop referring to your web page ,which you can't get in room because of lack of WiFi and let staff use initiative without saying sorry not sorry. So frustrated ,especially when you are retired from hospitality , having been there ,done that ,got the t shirt. Over 35yrs experience ,having to try and be objective and fair.

We had fantastic stay in Mitsis Kiotari. Everything was just 5 star. Thank you!! ⭐⭐⭐⭐⭐

Terrible management
We stayed at the faliraki beach hotel from 14 to 21 October 2021
It is impossible to find a sun lounger after 7.30 in the morning, every one has a towel on it every morning we looked after breakfast at 10 am everything taken. Having had to sit in adjacent chairs we saw perhaps 20% being used
WHY DO YOU ALLOW THIS?????
It was our 57th wedding anniversary, we told the concierge this and he promised a special evening, did it happen NO
don’t make promises you have no intention of keeping
House keeping seem to find it impossible to restock the coffee milk etc without having to complain EVERY SINGLE DAY

Booked this hotel for a girlie week away with my cousin as part of her 50th birthday celebrations. We are still here and having a lovely time at The Mitsis Rodos Maris. We are being well looked after as the staff are super friendly and so welcoming, this in my opinion is one of this hotels greatest assets and nothing seems too much trouble. The a la carte options here at The Rodos Maris and The Brunch are superb, our favourites are The Pan Asia, Greek and Brunch. The Mex Tex and American are also very good. Miss Irene, Victoria, Kosta, Demetra and her team are fantastic and you can see they work hard at keeping their holiday makers happy. I found at the a la carte restaurants the staff would acknowledge you were waiting and I found this reassuring to know they aware we were there. The little touches like this go a long way. The buffet restaurant was good and the staff very accommodating. The bar staff are great, the service is good and in particular Andreas and Elisabeth really looked after us. We found the Reception team to be helpful, polite and friendly and we were upgraded to an apartment in the grounds at our request. The Beach bar is really good and Debs is fantastic, full of life and good fun. All in all a superb experience. Well done The Mitsis Team and thank you for making our holiday a memorable one ❤️❤️

Mitsis Family Village Hotel - Fantastic as always.

Despite all the issues and limitations caused by the Covid pandemic and the clear fact that the hotel was not fully staffed this year, we felt as relaxed and welcome as always by the Manager and his team of amazing staff.

While it would be nice to see this fabulous little hotel have the same amount of attention and budget given to it by the Mitsis Group to allow it to update itself and offer more modern facilities and services to its guests, it is still a testimony to the longstanding, hardworking team that greet us every year and go out of there way to ensure that we have a fun and relaxing holiday.

Thank you Mitsis Family Village Hotel.

Ikke det samme mitsis mere. Ikke den samme sjove underholdning. Ikke den samme gode mad selv om der er fin stor buffet. God service af personalet men enten mangler der personale eller dårlig planlægning. Ikke nemt at tage et hvil på værelset når man ikke ved hvornår der bliver gjort rent. Buldrede på døren kl. 22. Med håndklæder ikke smart når man har små børn med og skiltet på døren bliver ikke respekteret.

Very dated hotel ans 80’s style rooms! Basic food that is always cold in main restaurant. Not what you pay for at all and defo not a 5 star hotel! Air con in the room also gave myself and my dad a cough and cold! Not what I expected at all

Generally, a very nice hotel, good food and very service minded staff – I would certainly recommend. Please be aware of the guide in the gym – he takes a very arrogant tone. Not sure if he should have applied for traffic police instead of service business.

Personnel accueillant et conciliant, avec tout de même un gros point noir la vétusté des chambres pour un 5 étoiles c’est vraiment limite ! Les repas sont variés et de qualité avec plusieurs spécialités et cela nous ferait presque oublier les éclats d’émail de la baignoire, les joints poreux ,un climatiseur en fin de vie, des prises fixées grossièrement à la colle une moquette qui recouvre un parquet fatigué à remettre à niveau. Sinon, il y a deux piscines d’eau de mer surveillées par des maîtres nageurs parfois débordés par le nombre d’occupants et le petit personnel qui veille au bien être des grecs. Cet hôtel est animé le soir et c’est plutôt sympa.

Stayed at Mitsis Grand Hotel Rhodes Town. Covid safe, fantastic service from all the staff, nothing too much trouble. Staff in reception go out of their way to help and assist you with anything you need. Hotel offer Covid testing, results within 24 hours -£25 euros and seemless testing and results back quick. Printed documents for us, paid to extend room. Absolutely amazing place to stay. Felt safe and happy holidaying here. Staff in restaurant are brilliant, Sofi really looks after you. Can’t wait to return soon. 🍸

We have now stayed at Mitsis Grand 6 times - and enjoy our vacation every time we go there. The staff - with no exception - is very friendly and always ready to help you with whatever you need - that goes especially for Popi, who works in the main restaurant. She is a warm and loving person and one of the reasons why we come back to Mitsis year after year.
Mitsis Grand has five stars but they also have Popi - the sixth star.

Det er en fornøjelse og komme på Mitsis Grand Hotel, alle er så venlige og især en er meget venlig og det er Popi i restauranten.

Hun er smilene og venlig overfor alle og hun gør sit arbejd. 💪💪💪💪💪

Vi er vilde med Grand Hotel på Rhodos og især Popi i restauranten gør at vi føler os særdeles velkomne og virkelig nyder vores ferie.