Mitsis Hotels Arvostelua 

Avoid this hotel – definitely not a 5-star experience.
Our summer vacation was ruined. The A/C completely broke down all night leaving us and our 4-year-old child with zero sleep. Front desk staff and management (Ania, the duty manager, and Maria) were shockingly rude, smirked at our distress, and accused us of exaggerating. Towel requests took over an hour, dress code was enforced selectively, and at checkout we were even overcharged for a spa service. Zero accountability and disgraceful service.

Changed our booked room type and told nobody

Family of five, seven nights all-inclusive in August.

we booked two rooms, one confirmed as a Bungalow with Balcony/Terrace for our children. On arrival it was a Twin Sea View — a different category — and nobody said a word. We found out ourselves mid-week, and Guest Relations then confirmed in writing that the category had been swapped to keep our rooms near each other. A thoughtful motive, but the execution was poor: changing a booked room category is a conversation to have with the guest, not a decision to make silently and explain only when challenged. The fix offered — moving our young children to a bungalow in a completely different part of the resort, away from us — rather missed the point of a family holiday. (I'll note fairly that the two categories are sold at the same rate; this is about communication, not money.)

Second, sunbeds: despite a stated no-reserving policy, towels went down early and stayed down. Mid-morning walks around the pools regularly found zero free loungers, and the policy isn't enforced.

We'd think carefully before returning, which is a shame, because the resort itself is genuinely good. If you book a specific room category here, confirm on arrival that it's what you're actually getting.

My wife and I, our two children and mother-in-law stayed at Mitsis, Royal Mare in May 2026. 11 May to 18 May 2026. To sum it up, we had a fantastic time. My mother-in-law struggles with mobility, and one of the manageress' kindly provided us with the Aphrodite suite which included a private pool overlooking the balcony.

All of the a la carte places were lovely, my personal favourite being the Pacifico brunch. That eggs benedict were delightful. The Albatross snack bar offered wicked food and drink, and big thumbs up to all those chefs and servers working under that hot heat.

The resort is gorgeous and well looked after. I'd only add that it is quite a downhill slope, which isn't the most disabled friendly, however, if you call reception someone will pick you up from a buggy within 10 minutes. The drivers were always kind, welcoming and chatty.

Our room was lovely and kept very clean and tidy by Roula who was very lovely to our family throughout the whole stay.

There isn't a great deal to offer children in respects of water play, no slides or anything, although there is a children's area with a small toddler pool, where it is taken care of by a lady called Demetreu (possibly spelt wrong). She was very kind and engaging with the children and made our children feel safe and happy.

Drinks are nice, and especially if you go to the main lounge bar, which offers a lovely balcony view, you are able to get lovely made cocktails such as Pina Colada and Espresso Martinis, and premium drinks such as Jameson's.

It was a lovely stay and our second visit to a Mitsis. We have faith in Mitsis hotels and have already booked ourselves for another holiday at Mitsis Selection Rinela for next year.

My twins and I have just returned from the most amazing trip to canvas family beach in Kos. We had such a lovely stay at Mitsis Family Village. The views from the hotel are absolutely beautiful, the atmosphere is relaxed, and the staff genuinely make you feel welcome. The food was great with plenty of choice, and the access to the beach and sister hotels added even more variety. My teens loved the freedom to explore and the waterslides, and we loved the sunsets from the terrace. It’s one of those places where you leave already talking about coming back.

Resort in Corfu.
We arrived at the hotel late. There was no hotel porter to help and we were sent from one reception to another with no help then in the dark to find our room. Our air con was not working, we had to get an engineer who arrived the next day. After this it worked well.
The restaurant had an issues with flies which was highly annoying when trying to eat. The pool areas had issues with wasps!! All of the entertainment, activities and shows were in French. The communications in the hotel were poor. The bars… another level of terrible! There were queues at every single bar. No one serving, it was ridiculous. There aren’t enough staff or facilities for everyone in this hotel. It needs to be reviewed. The best part was the gelato shop, the kids loved it!

I booked a holiday with on the beach to the Mitsis Faliraki in Rhodes. The pictures showed a relatively spacious single bedroom and bathroom which I booked for myself and my son at a cost of over £3500 for a week. I arrived 19/08/26 and upon entering the room couldn’t believe my eyes. The bathroom was so small that I couldn’t walk between the toilet and sink without turning sideways. To access the shower I had around 8-9 inches of space which made accessing this almost impossible. When sitting on the toilet there was 6-7 inches of space before you hit the sink. My son banged his head the first night due to this health and safety hazard. The bedroom was just as bad as around the bed there was literally 1 foot of space which made it impossible to open the fridge as the door hits the bed so getting drinking water is difficult. I could also not open the wardrobe as the wardrobe doors also hit the bed. I had spinal surgery just over a year ago and I’m now having to move two beds just to gain access to clean clothes or water from the fridge. I have spoken with the hotel and whereas they have been perfectly polite they have no desire to assist me and I have also explained to them about my spinal issues. These issues could very easily put me in hospital. I will be seeking legal advice once home as to me the pictures shown of the room I paid for do not match what I have received which is false advertising. The only power sockets in the room overlap the tops of the beds which means leaving things plugged in to charge is unsafe as you could hit your head on the plug. 5-6 feet away from the bedroom door is a lift for the staff to take dirty sheets away which is also noisy and annoying. Today they woke me up at 6.30am. I have pictures and video evidence of everything I was offered and what I sadly received. If you want a nice relaxing holiday don’t book with on the beach and think twice about the Mitsis in Faliraki as there customer care is poor but polite. I even stated that if I needed to pay more for a room that is safe with regards size for two people I would but this was ignored. I asked for the name of the hotel manager and they have refused to give this to me. The Hotel itself is nice but a five star room is 100% NOT what I have received. A very sad and disappointing experience with both the Hotel and On The Beach I am sorry to say. On the beach did nothing to help me whilst i was away, the room i paid for was NOT the room i was given HOWEVER. A very nice lady called Louisa Gunther who is the front office manager of the Hotel got involved and after a day she managed to find me a bigger room which was more the style/size that On the Beach had sold me. Without her intervention my Holiday would have been ruined and in my eyes unsafe. So Thank you Louisa!

I was left very disappointed with Blue Domes. The promotional photos simply do not reflect the reality of what you actually get.

The rooms are tired, poorly finished and, in my opinion, would struggle to justify a 4-star resort rating, let alone the 5-star experience being advertised. The furnishings felt cheap and dated, almost as if they had been sourced from an IKEA clearance section.

Our original room was so poor that we requested to move. It took 48 hours for this to happen and, while the second room was larger, it wasn't any better maintained. The shower barely produced more than a dribble of water, and the attachment holding the shower head to the rail broke on first use. Despite housekeeping attending daily, this was ignored for the remaining five days of our stay. I would not be surprised if it is still broken now.

One thing that became very noticeable during our stay was how much effort seemed to be put into arrival day. When we arrived on Thursday, the restaurant was well stocked and the ice cream parlour had over 10 flavours available. As the week progressed, standards steadily declined. By Wednesday, the ice cream parlour was down to just two flavours. Interestingly, on the Thursday we departed, everything was suddenly fully stocked again and back to looking as it had on arrival day.

The main restaurant served largely the same food every day. Even on the advertised "Italian" evening, the only noticeable difference was an additional pasta dish, with the rest of the offering remaining virtually unchanged. The fruit was often served warm, and there were frequently flies around the dining area. There is also a fresh fruit and juice bar available until lunchtime, with prepared fruit pots in the fridges. Unfortunately, the juice dispensers often looked dirty, and the juice itself appeared stagnant and unappetising.

Another major issue was the sheer number of guests. The resort appears to pack families in to capacity, resulting in a daily battle to find a sunbed around any of the pools. Unless you were out extremely early, finding somewhere to sit was difficult and frustrating. To make matters worse, most days by lunchtime there were no clean pool towels available, and the towel stations were often left unattended with nobody available to help.

The resort's condition was summed up perfectly on our final day when I saw a member of staff attempting to repair a broken sunbed using glue, a hammer and nails. While I appreciate staff trying to make repairs, it highlighted the overall state of the resort and reinforced the feeling that this was nowhere near the standard expected of a 5-star hotel.

Restaurant reservations were also impossible to secure once on site. Fortunately, we had booked ours in advance. Even then, our experience at the South American restaurant was poor, with the wrong drinks and dishes brought to our table four times within 30 minutes, despite there being only a handful of occupied tables.

The water park on the hill was another concern. While the slides themselves are good, there appeared to be little or no supervision. During our visit there were no lifeguards or staff actively monitoring slide usage, and we witnessed adults and children climbing back up the slides, creating multiple near misses. Given the potential for serious injury, this felt highly unsafe and something that should be addressed urgently.

The kids' club was equally disappointing. The area itself was clean and the staff were friendly, but there seemed to be very little interaction or engagement with the children. I stayed with my child during one session and ended up organising games involving several children myself, while the staff largely stood and watched. That is not what I would expect from a resort promoting itself as a premium family destination.

The final disappointment came on departure day. We booked a shower room for 30 minutes before leaving and were given a room key, only to discover the room was a 10-minute walk away. After getting a lift on a buggy, we arrived to find flooded floors, piles of dirty towels, used cups and overflowing bins. It was completely unacceptable and a fittingly poor end to an already disappointing stay.

On a positive note, the resort was generally clean and the pools themselves appeared well maintained. The staff were also generally pleasant. Unfortunately, those are the only positives I can genuinely highlight.

Overall, Blue Domes fell well below expectations. The marketing promises far more than the resort delivers. For the price paid, I expected a much higher standard of accommodation, food quality, service, maintenance and guest experience.

A huge disappointment and, unfortunately, not somewhere I would return to or recommend.

Mitsis Village Rhodes hotel (5 stars) :
We arrived 01:30am on July 18no concierge meeting us , have to wait 30min for room keys and take our luggages ours self to room as recetpion didn't call any concierge again.

After arriving to room we found louds of ants running on floor after asking reception staff we been told its nature lol , their will send cleaners to clean it.
ANTS IN ROOM ALL HOLIDAYS , cleaners cleans floor, but their keep coming back.

Food is good, animation team doing good job keep you busy, but their walking arround and asking leave positive reviews on Google so don't trust Google reviews about hotel , their might not gonna be honest reviews.

Aqua Park on top of hill , most days its very WINDY and its too cold stay up and enjoy.

Location its about 1 hour from airport with private transfer longer with bus.

Hotel good for relaxing holidays as its no sellers walking arround hassle buy you something (like spa deals etc) it has plenty of shops arround hotel for souvenirs.

Beach its by hotel , but you need walk up to 10min over bridge cross street from main building or wait for van it can take 7 people's every 15min so if its a lot people's waiting you better off walking.

I am currently in Canvas by Mitsis Petit Palais. To start with, I paid for all inclusive holiday for 8nights. Our Jet2 flight was delayed at Stansted Airport for almost an hour so we got to our hotel very late(around past mid-night) To my surprise We're only welcome with 3 tiny sandwich with just 2apples and one banana unlike some hotels where there would still be some pizzas, buggers and unlimited drinks to chose from. Here comes our second night to have our shower after a day out at a close by beach. There NO water running in the bathroom. I escalated it to the receptionist but I was told "they were dealing with it and to give them few more minutes" Unfortunately, I was later told that we(myself and children) to come to the ground floor to have shower which we declined. Infact, their food is very limited, no much varieties to chose from. This is my worst experience ever since I have been going on holiday. I will never come back to this hotel and I will not recommend this hotel to any one.

Min kæreste og jeg var på Mitsis Hotel Family Village i 8 dage. Vi var meget skuffede over oplevelsen på dette hotel og følte at vi var blevet snydt online. Værelset er ganske fint og rengøringen er også helt fin. Personalet er generelt venlige og imødekommende, men så stopper det også her. Maden er det dårligste vi nogensinde har prøvet på et all inclusive hotel. Alt kød var helt tørt, grønsagerne var ikke friske, variationen af maden var virkelig mangelfuld. Der var næsten kun det samme hver eneste dag. Kvaliteten af maden var generelt virkelig dårlig. Vi endte med at spise ude det meste af tiden pga. maden selvom vi havde all inclusive inkluderet i opholdet. Dog var drikkevarerne helt fine. Vi synes både deres juice og drinks var gode. Faciliteterne på hotellet er også virkelig dårlige hvis man ikke er et barn. Til børn er der mange gode faciliteter, men til voksne er der stortset ingenting. Det eneste vi havde til rådighed var tennisbanen som var ok, men den kunne godt trænge til en opgradering da der var huller i hegnet. Animations teamet var vi også meget skuffede over. Vi synes der manglede entusiasme og bedre forklaringer af aktiviteterne. Udsigten er super flot på dette hotel pga. bjergene og vandet, men det blæser ekstremt meget nogen af dagene. Når vi solede ved poolen fik vi flere gange håndklæder og ting i hovedet. Det var ikke en rar oplevelse. Byen Kardamena som ligger tæt på hotellet hvor der kører en turistbus til er en rigtig hyggelig by som kan anbefales at besøge. De har også mange gode restauranter. Vi var også inde i Kos by som også kan anbefales, men dette hotel kan bestemt ikke anbefales. Der står på hjemmesiden at det er et 4 stjernet familiehotel og vi har før været på familiehoteller, men vi føler på ingen måde at dette hotel lever op til et 4-stjernet hotel.

amazing place and staff, special thank to Spyros and Dea

I have finally received a disappointing response from Mitsis Summer Palace about our experiences.
1. My Granddaughters jewellery was stolen from our room. Only access was the staff. Had to have been one of them. Mitsis response is “free upgrade on your next visit” - no thank you.
2. We had cockroaches in our room. We also had a very strong pungent smell like rotten eggs coming from the bathroom, ironically that’s where the cockroaches were found.
3. We got a late checkout and we were told by the manager to vacate an hour earlier than agreed with reception.
I wrote to Mitsis saying the jewellery was a Pandora charm and ring that has beeen taken, cost is relatively minor. However the principle is the same Mr illes (The manager) you have employed another which upset my granddaughter profusely.
They have written back to me and although apologised they do not accept anything. @guestrelationsmitsiser palace.
No upgrade needed as we won’t be back!!!!!

We stayed at Mitsis Alia at the beginning of July and, while it is visually appealing and modern, unfortunately the overall experience was disappointing due to a number of operational issues.

One of the biggest problems was a clear lack of staffing. There were not enough sunbeds available despite it not being peak summer season, and towels for the sunbeds were often unavailable in the mornings. The pool area was particularly under-resourced, with only one barman serving the sole pool bar and a single waiter/waitress attending an area of well over 100 sunbeds. On two days, the pool bar was closed entirely without any warning or alternative service being offered.

The swimming pools were another major concern. None of the pools, including the children's pool, appeared to be heated. The kids' pool was so cold that our three-year-old's lips regularly turned blue and he would be shivering, forcing him to get out after only short periods. We raised this with management during our stay, but no action was taken. Additionally, there were no shallow ends in any of the pools, which felt poorly suited to younger children.

For a family-oriented hotel, the children's facilities were disappointing. There were no children's menus, colouring activities, or other simple touches to cater for younger guests. The kids' club itself was just a small hut, and there was no formal sign-in process for children. We were also given no introduction to the staff, nor was there any effort to get to know our child before participation, which felt unprofessional from a safeguarding perspective. We chose not to use the kids club for these reasons. A positive was the covered play park.

The dining experience was average at best. The buffet was very generic, with little variety, and allergy information was not clearly displayed, meaning guests had to ask staff directly for details. At breakfast, we experienced a guest chain-smoking near our family table, which significantly impacted our meal. In the evenings, there were not enough tables available for guests wishing to watch the entertainment.

The hotel's infrastructure also struggled to cope with guest numbers. There were only two lifts serving the entire hotel, each with a capacity of eight people, and neither had air conditioning or ventilation, making them uncomfortable during busy periods. At pool level, there were only two toilets per gender, which was insufficient for the number of guests and they were not cleaned regularly.

Overall, this is a hotel that looks impressive on the surface, but it appears to be severely understaffed and lacking in the facilities and organisation needed to deliver a comfortable guest experience. With better staffing levels, improved maintenance, and greater attention to family-friendly services, it could be a much better destination. As it stands, we would not choose to return.

Vi bor lige nu på Mitsis Blue Domes Resort, og selvom stedet har mange kvaliteter, er der én væsentlig ting, som fuldstændig ødelægger oplevelsen for os: pooltemperaturen.
Resortet er flot, maden er god, og der er masser af faciliteter samt mange pools at vælge imellem. Personalet er generelt venligt, og omgivelserne er skønne. På papiret burde dette være en fantastisk ferie – især for børnefamilier.
Men vandet i samtlige pools er 3–4 grader for koldt. Det lyder måske ikke af meget, men i praksis betyder det, at hverken vi eller vores børn har lyst til at opholde os i vandet. Det er ellers netop poollivet, vi – som mange andre familier – er kommet for.
Det mest bemærkelsesværdige er, at der er masser af gæster på resortet, men kun en meget lille andel bruger reelt poolfaciliteterne. Når man taler med andre gæster, er meldingen den samme: vandet er simpelthen for koldt og lever slet ikke op til forventningerne. Selv børnebassinet er koldt, hvilket gør det endnu mere frustrerende for familier.
Vi har besøgt mange resorts gennem tiden og har aldrig oplevet noget lignende – heller ikke steder med lavere lufttemperatur end her. Her er vejret ellers fantastisk, hvilket kun gør kontrasten til det kolde vand endnu større.
Flere gæster har været i dialog med personalet om problemet. Desværre fortæller mange, at de mødes med et afvisende og til tider arrogant svar om, at temperaturen er fastsat, som den skal være.
For os er det så afgørende en del af ferieoplevelsen, at vi ikke vil vende tilbage – udelukkende på grund af pooltemperaturen. Det er ærgerligt, for potentialet er ellers stort.
Hvis du søger et resort, hvor poolen er centrum for afslapning og leg – især med børn – vil vi på det kraftigste fraråde dette sted.

Horrible. Terrible. I paid 880 Euro per night for 1 room. They took the full amount for 3 nights before we even saw the room !
It is at best a “bad 3 star”. Trying to leave and we arrived last night at 20h30. The room is awful, dirty and torn down also with black moldy things. I shared photos with Mitsis HQ. The drinking water is treated and not drinkable with strong iode taste. Plates and mug were not washed properly. We will contact EU authorities for ail to be tested.

We visited Mitsis Alila in Rhodes in June, this was our second visit after we visited in 2025.
Everything was absolutely superb, clean, comfortable, welcoming.

Last year was our first visit, the disabled facilities were exactly what we needed as my wife has reduced mobility. Room was fitted for my wife's needs, ramps for wheelcair were perfect and the staff were so eager to help.

Food was great especially in the a la carte restaurants, seafood saganaki and meatballs in tomato saude, the saues were both exceptional. If I was served only the sauce of these two dishes and warm bread I would have been more than happy.

Entertainment was very good in the evenings, special mention to "The Idols" performing brilliantly. Shaggy, Bob Marley, Abba, Rhianna,Wilson Picket and much more all performed to a great standard.
Our daughter insisted we sit front and center for their performance, they were so good we got my wife up from the wheelchair to dance. Absolute priceless memory!!!

All perosnnel were warm, friendly and welcoming with a special thank you to Mr Tasos (reservations), Calypso and Franco (pool), Christina, Georgina, (bar) George, Aris (restaurants).

Mr Savvas and Mrs Efi - absolute superstars, thank you for going beyond our expecttions and everything you did for us. If I was a hotelier I would certainly recruit them without a thought.

Thank you to all management and personnel and will see you again.

Review of Mitsis Selection Blue Domes
Reviewed 2 weeks ago
via mobile
Big THANKS Sebastian ,γιος μου Vangelis ,
( the new man MP) and Dimitris my dance partner, CHEF Panagiotis Naoum and ( γιος μου Nikos❤️) klevisa , (Alex and Leonardis beach bar),Gela
(Brothers Paulos , Ermes and their beautiful ladies)
Maria and Christina garden pool ( Jimmy,wife and daughters)
Thank you for the most magical experience
and most wonderful food and beautiful service 💗 Give our appreciation to your fantastic staff ❤️
Thank you so much for everything I hope to see you all soon ❤️ ❤️
Love you all ❤️❤️❤️❤️❤️Thank you (Mr Happy Gela )
Date of stay:
May 2026

We are currently staying at Mitsis Village Resort in Rhodes, and unfortunately our experience has been disappointing.

One of the main issues was during lunch. We ordered starters, but they arrived at exactly the same time as our main courses. When we mentioned this to the staff, we were told that there was not enough space in the kitchen to serve them separately. If that’s the case, then they should not be presented as starters at all.

Another frustrating experience was with the food outlets. At around 5:00 PM, we wanted to order a sandwich, but the souvlaki station was already closed. The resort app clearly stated that it would be open until 5:30 PM. When we pointed this out, the staff simply replied that they close at 5:00 PM regardless of what the app says. This kind of inconsistency is confusing for guests.

The hotel’s app advertises an afternoon tea with pastries and sweets, but this offering simply does not exist. We specifically asked about it and were told it isn’t available at all.

Please make sure the information in the app is accurate and up to date.

We also ordered a gyros sandwich. Considering we are in Greece, we were very surprised that it was served without tzatziki. A gyros without tzatziki feels incomplete and does not meet the expectations you would normally have when ordering this iconic Greek dish.

Overall, the food quality has been below expectations and dry also the lack of consistency in service and communication has made our stay less enjoyable than we had hoped.

Mitsis Ramira beach is een top hotel personeel is super lief vooral Rosa die de kamer schoonmaakt niks is haar te veel en Linda ook super is er wat het is zo opgelost eten prima ligging perfect in 1 woord geweldig. Als je er jaarlijks vanaf 2015 komt er soms 2 x dat zegt al genoeg.

Having been home a few days now after leaving the hotel (mitsis rodos village) early due to a multitude of things I’ve decided I do think it’s only fair to share our experience.
Upon arriving we were in awe - it’s definitely 5* aesthetically. We got given a free room upgrade. Not sure why but we didn’t complain.
We arrived late and had the late check in dinner. Which was served from 10pm to 4am.
The food was freezing cold, stale & covered in flys.
We hoped the next morning would be better. We arrived at breakfast to a huge Que of one in one out. When we eventually got in again food was cold stale & this time the fruit had mould over it. Tables were filthy so was the cutlery and glasses. Staff were extremely rude and it genuinely felt like a free for all. We noticed at this time the hotel was extremely busy. There wasn’t enough loungers by the pool to accommodate everyone staying and resulted in many arguments over the 3 days we stayed.
We ventured out to source food even though we’d paid all inclusive.
If you’re going with kids - there’s not life guards at all the pools. Every lounger was crammed in with very little room to move.
The food did not get any better over the course of the next few days.
We were also not pre warned about booking the alternative restaurants which we found out needed to be booked months in advance. We decided to tell reception we were leaving a day early and would only require the room until 3pm - even though I had paid upto the following day they tried to charge me a late check out fee of 40 euros. We requested collection from our room with our bags as there were 5million steps between us and the reception. No one arrived. We called reception repeatedly and no one answered. We ended up doing the walk with multiple bags and 2 small children. At no point did they try and ask if there was anything they could do to change our minds. They really didn’t care that our holiday had been ruined. I’d really avoid at all costs. Such a huge waste of money 😡