After a very long winded process of trying to resolve an issue with my insurance policy, it was finally all remedied. A massive thankyou to Stephen who helped tremendously. He very professional, whils... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... Näytä lisää
Yritys on vastannut
Efficient, polite, friendly, call back when you say you're going to and each person I have spoken to has been professional and helpful. Not judgemental at all regarding convictions and good to talk... Näytä lisää
Yritys on vastannut
Jason was really good when he called me to renew my car insurance. He was efficient and had great customer service skills putting me at me ease and talking me through all of my options. I wish all i... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä The Insurance Factory (Motor)
Yrityksen kirjoittama
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Yhteystiedot
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, Yhdistynyt kuningaskunta
- 0121 2963075.
- www.insurancefactory.co.uk
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
Very friendly customer service. Very kind towards me during a difficult time
22. syyskuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for sharing your feedback with us.
It means a lot to hear how much support and compassion you felt during such a challenging period.
Should you require any further assistance, please feel free to reach back out to us.
Kind regards,
Vicky @ Insurance Factory
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for sharing your feedback with us.
Our advisors always aim to provide a warm and pleasant experience, so it is great to know that shone through during your interaction.
If you ever need anything else from our team, please do reach out.
Kind regards,
Laura @Insurance Factory
I was changing address on my policy and…
I was changing address on my policy and the customer service staff member was quick, efficient and helpful
7. syyskuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for taking the time to write us a review.
It is lovely to hear that our team member handled your change of address so promptly and provided such clear assistance throughout the update.
If you ever need a hand with anything else in the future, please feel free to reach out.
Kind regards,
Rachel @ Insurance Factory
Care taken
The advisor took time and care to deal with my car insurance, at no time did I feel pressured into making m hurried decisions,
27. elokuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for sharing your feedback with us.
It is wonderful to hear that our team member gave you all the time you needed and guided you through your car policy setup without any rush.
If you ever need anything else, please feel free to reach back out to us.
Kind regards, Tahara @ The Insurance Factory
Jay was very pleasant to talk to
Jay was very pleasant to talk to. He explained about the insurance in detail.
Happy customer
25. elokuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for your lovely feedback!
We’re delighted to hear that Jay was pleasant and took the time to explain your insurance in detail.
We’ll be sure to share your kind words with him. It’s great to know you’re a happy customer!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Insurance Factory
Superb service from Stephen
After a very long winded process of trying to resolve an issue with my insurance policy, it was finally all remedied. A massive thankyou to Stephen who helped tremendously. He very professional, whilst still having a sense of humour to keep the situation very natural and free from tension. He was superb and everything is now sorted. I am ever so grateful for all of his help. Thankyou :)
19. elokuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for taking the time to leave us a review.
We're so pleased to hear that your issue has now been resolved and that Stephen was able to provide such professional, friendly support to get everything sorted for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ The Insurance Factory
Renewed efficiently
4. elokuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for your lovely review and feedback! We’re delighted to hear that your renewal was handled efficiently.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Insurance Factory
Stephen the chap who I spoke to.
11. elokuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for your feedback!
It’s great to hear that Stephen provided such a positive experience. We’ll be sure to pass on your kind comments to him.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Insurance Factory
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for taking the time to leave us a review.
We’re pleased to hear you received great, quick, efficient and professional service. We really appreciate your positive feedback.
If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out.
Kind regards,
Rachael @ The Insurance Factory (Motor) - Insurance Factory
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for taking the time to leave us a 5 star review. We’re delighted to hear that you found our service helpful, and we really appreciate your kind feedback.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Insurance Factory
Customer service second to none!
Phoned to renew my car insurance. Staff were very helpful and courteous. Great price for car insurance, I have been using this company for 8 years now and would highly recommend.
30. heinäkuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you so much for taking the time to share your review. We're delighted to hear that you found our staff helpful and courteous when renewing your car insurance, and that you're happy with the price. Being with us for 8 years means a lot, and we truly appreciate your recommendation.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Insurance Factory
Efficient and helpful
25. kesäkuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for taking a moment to rate us.
We are so glad to know that you found our process both speedy and supportive.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Insurance Factory
A very good experience
It was lovely to speak to a person I could understand and who spoke slowly enough for me to fully understand what she was saying. It made the whole transaction go so smoothly.
15. heinäkuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you so much for taking the time to share your review!
We are delighted to hear about your experience! It's fantastic to know that speaking with someone clear and patient made the whole transaction go so smoothly for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Insurance Factory
Very satisfied with the service and…
Very satisfied with the service and renewal premium
20. heinäkuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for taking the time to leave your 5 star feedback!
We’re delighted to hear that you were very satisfied with the service you received and that you were happy with your renewal premium.
We appreciate your continued support and are pleased to have provided an experience that met your expectations.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Insurance Factory
Insurance renewal …
My conversation with the call handler was swift and easily sorted. The lady was extremely helpful.
20. heinäkuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for your review!
We're pleased to hear your call was quick and easy to resolve. It's great to know our team member was extremely helpful and provided a positive experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachel @ Insurance Factory
Continued Peace of Mind
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace of mind.
15. heinäkuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for your fantastic 5 star review! We're delighted to hear that our team was able to quickly locate your policy, confirm that all your needs were covered, and make your renewal process clear and straightforward.
It's especially rewarding to know that the conversation gave you peace of mind, as that's exactly the experience we aim to provide. We really appreciate your kind feedback and thank you for choosing us. If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Insurance Factory
Getting through via phone was a…
Getting through via phone was a problem. Once through the instructions was clear and precise.
9. heinäkuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for taking the time to share your feedback. I apologise for the difficulties you experienced getting through via phone, but I’m glad to hear that once you connected, the instructions were clear and helpful.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Stephen did an excellent job updating…
Stephen did an excellent job updating our details and getting a revised quote for us. An excellent service.
8. heinäkuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you very much for your kind words. We're delighted to hear that Stephen provided you with excellent service in updating your details and securing a revised quote. Your satisfaction is very important to us, and we'll be sure to pass on your compliments to Stephen.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Insurance Factory
Helpful information
22. kesäkuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for sharing your experience. Your feedback is valuable and helps us continue to improve our service.
If there’s anything else you need or any questions about your policy, please feel free to get in touch.
Kind regards,
Darren @ Insurance Factory
It took me 4 separate phone calls to be…
It took me 4 separate phone calls to be able to renew my policy. When you call the renewal line you are transferred to the commercial motor and not the private motor as the system has not been upgraded (I was advised this by the broker). When I finally managed to renew my policy the person on the phone was very polite. My experience overall could and should have been much better
3. heinäkuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for taking the time to share your experience with us.
I sincerely apologise for the inconvenience you faced in trying to renew your policy. It is disappointing to hear that the system issues led to multiple calls and transfers, and this is certainly not the seamless service we aim to provide. I appreciate your patience and understanding throughout the process.
I’m glad to hear that when you finally got through, our agent was polite and helpful. Please rest assured that your feedback has been passed on to the relevant team to help improve the service for the future.
If there is anything further we can assist you with regarding your insurance, please do not hesitate to get in touch.
Kind regards,
Michelle @ Insurance Factory
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