After a very long winded process of trying to resolve an issue with my insurance policy, it was finally all remedied. A massive thankyou to Stephen who helped tremendously. He very professional, whils... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... Näytä lisää
Yritys on vastannut
Efficient, polite, friendly, call back when you say you're going to and each person I have spoken to has been professional and helpful. Not judgemental at all regarding convictions and good to talk... Näytä lisää
Yritys on vastannut
Jason was really good when he called me to renew my car insurance. He was efficient and had great customer service skills putting me at me ease and talking me through all of my options. I wish all i... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä The Insurance Factory (Motor)
Yrityksen kirjoittama
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Yhteystiedot
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, Yhdistynyt kuningaskunta
- 0121 2963075.
- www.insurancefactory.co.uk
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Previous advisors weren’t all to…
Previous advisors weren’t all to helpful. little information given or solutions to help the matter at hand. however todays advisor I couldn’t fault their service
7. helmikuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you very much for your kind feedback. I’m delighted to hear that today’s advisor was able to provide you with the information and support you needed. We always strive to offer the best service possible, and your comments motivate us to continue improving.
If you have any further questions or require assistance, please don’t hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Amazing service
Amazing service, helpful going through my new insurance policy. High praises to Ian who helped get everything sorted fast.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you so much for your kind words and positive feedback! We're delighted to hear that Ian was able to assist you quickly and efficiently with your new insurance policy. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Car insurance renewal
steven who i dealt with for my car insurance renewal was very polite and professional and thoroughly explained everything in a very nice manner 👍
28. tammikuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that your car insurance renewal experience was so positive. We appreciate your kind words regarding the clear and professional service you received. Thank you for sharing your feedback. Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We're glad you had a good experience with our company and pricing. We appreciate your positive feedback very much. Insurance Factory.
Car lnsurance Renewal
Excellent communication from the insurance staff.Straight service from all staff. Would happily recommend them.
12. tammikuuta 2026
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that you received excellent communication and service from our staff. We appreciate your recommendation and thank you for your positive feedback! insurance Factory.
Good experience.The person who dealt with my enquiry…
The person who dealt with my enquiry was very helpful and explained everything carefully.
23. joulukuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that the person assisting you was helpful and thorough in their explanation. We appreciate you taking the time to share your positive experience! Insurance Choice.
Excellent service easy to discuss my…
Excellent service easy to discuss my request with your staff and felt my needs were met with professional approach! thank you
Noel
10. joulukuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that you found our service excellent and your needs were met with a professional approach. We appreciate you taking the time to share your positive experience with us. Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy you had a good, clear experience. Thank you for your feedback; we appreciate it! Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that you found our communication easy and helpful. Thank you for your positive feedback! Insurance factory.
Fantastic customer service
Spoke with Katie today. Very friendly, polite & informative. A credit to your company. Well done, keep up the great work.
18. marraskuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be friendly, polite, and informative. We value your feedback! Insurance Factory.
Very freindly and made applying so easy
4. marraskuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that the application process was easy and friendly. Thank you for your positive feedback! Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
thank you for your review! Insurance factory.
Great service and excellent staff many…
Great service and excellent staff many thanks
3. marraskuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate your kind words! We're glad you enjoyed your experience with our excellent staff and service. Thank you so much! Insurance Factory.
Phone answered quickly
Phone answered quickly, staff easy to talk to. Good experience all in..
16. lokakuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that you had a positive experience and that our staff was helpful. Thank you for your kind feedback; we appreciate it. Insurance Factory.
Really friendly people to talk to have…
Really friendly people to talk to have been with them for years fantastic firm
7. lokakuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate your long-term support and are so glad to hear that you've had such positive experiences with our team over the years. Thanks for the fantastic feedback! Insurance Factory.
Knowledgeable and efficient staff
Knowledgeable and efficient staff, like Jessica who dealt with my insurance renewal well.
7. lokakuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that you had a positive experience with our knowledgeable and efficient staff. We appreciate you mentioning the handling of your insurance renewal. Insurance Factory.
Great customer service helpful and…
Great customer service helpful and polite would definitely recommend.
2. lokakuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We are happy to hear our team provided helpful and polite service! Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
thank you for your review! Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We're glad you're happy with the person. Thanks for your feedback; we appreciate it a lot. Insurance Factory.
The lady I spoke to was very helpful
The lady I spoke to was very helpful. However, I had tried to renew my policy online but couldnt so emailed to say I was having problems. IF replied and said someone had tried to contact me but maybe had the wrong number. I checked for missed calls on mobile and landline- none. The lady I spoke to confirmed that both numbers you had on record were correct, so I'm not sure which numbers you were trying (if any). Also, when called initially I had the option of giving my D.O.B. and postcode to speed things up. After 5 minutes I gave up with that too so had to wait to speak to an actual person.
8. syyskuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate you bringing this to our attention. We're glad the agent you spoke with was helpful. We're sorry you experienced difficulties renewing your policy online and that there was confusion regarding the contact attempts. We'll investigate the issues you encountered with both the phone system and the incorrect contact attempts to improve our service. Thanks for your feedback. Insurance Factory.
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