Geoffrey Insurance Arvostelua 18 417

I bought a new car and wanted to move my current policy over to it. Sadly their underwriters didn't cover my new car, which is a big one to be fair. I spoke with Angel on the phone, she went through everything with me, was super helpful. The whole process of getting my NCD, cancelling the policy, working out the early termination charges etc was entirely painless and very well explained. I will miss these guys as insurers! They were the cheapest around, answered the phone when you needed to call, and the one time I had to speak with someone I got someone great. Thanks Angel! We've all had customer support experiences are that are mid, but today was friendly, professional, and concise: much appreciated.

Set all my policy up and a week later got an email to say my pass date was wrong on my application so they were cancelling my policy and I was going to be charged a cancellation fee and an arrangement fee all because of a slight error! Refused to insure me

Very nice I like it

I am on my second year of insurance with Geoffrey and then purchased a new car. On checking they couldn’t give me a competitive quote so went with another provider. The online portal for documents etc is very good but I needed to talk to someone about either amending or canceling the current policy. (Last Friday) the chat was unavailable and I have poor signal on my mobile at home. So tried again tonight chat working…. But the quote given was extortionately high…. I had to pay a £60 cancellation fee and a £25 fee for something else…………..really annoying ! really disappointed that they couldn’t give an existing customer a better quote, and the fees are way to much. Who can afford £85 to cancel a policy 😡🤯it’s pure greed. Someone has to push a button , file some paperwork they are sitting there being paid to take calls, give quotes and amend policies how does that cost more to cancel a policy. I will never go with Geoffrey insurance again even if it’s the cheaper quote next time ! Blooming skint now -it’s financially tough out there now and the fat cats are defo getting fatter out of unnecessary fees!

Thank you very much, much appreciated.

Been with them for a while, not made any claims yet renewal increase from £52 to £67, not given any reason. Terrible customer service

my policy expired on 11/4. I didn't renew. Yesterday (14/4) I received a text asking for feedback. I attempted it, but received another text saying the survey was now closed.
This text repeated 14 times between 17:46 and midnight, then a further 65 times today. I called to ask for this to stop. It's distracting and clearly an error.
The operative told me my policy had been cancelled on 11th. It had actually expired that day. she said because I don;t have a policy with them there is nothing they can do. I said I'd have to leave a bad review if they couldn't fix the problem. She asked me to hold while she took advice. When she came back to me, she said that the problem was caused by my marketing preferences, which had now been turned off. I know this was false. During my year with Geoffrey I received no marketing mails. I always decline these when taking out a new service.
Since the call, the messages persist. I tried the chatbot, but it read my posts as an inquiry about payment.
There is no customer service number.
I won't die from this, obviously, but it's annoying and I see it as very unprofessional.

Treat the customer very well

Am new customer from last month nd my experience with you is very good

Quick friendly service and all needs met

Good it was easy

I’m happy With company

you wanted £24 to cancel my last months policy of £20 when i refused your secretary said leave it . then you sent debt collectors . scammers

Avoid at all costs!!

Renewal quote had a 33% increase on last year's price £900 to £1200

Got a quote from moneysupermarket.com for half the price £621

I wouldn't use this company again! I declined a policy online and they renewed it anyway. Customer Service were helpful enough but it will have taken me over 2 weeks to get my money returned to my card if it comes when they say, completely unacceptable when it's their system at fault. I don't trust them and will avoid them in future. PS - after posting this review the company responded and refunded my payment very quickly. Therefore I've awarded them an extra star.

Wanted to change the policy to a new vehicle on the following Monday and spoke to a foreign sounding woman who wanted to know the price?? I went round in circles for 30+ minutes asking the price of what? She refused to put me through to anyone else, I tried giving her the cost of the new car but not what she wanted? In the end I had to revoke the policy (which I did not want to do) and was charged £131.76 for the privilege. Absolutely dreadful service and total lack of expertise. And Greedy with it

I think it's still very early. The power of 1 evaluation with the company is so serious and responsible, which I believe it is and I only start using my insurance on the 22nd on Saturday, therefore, I had no experience. It is the first contact. But I hope that this company is a responsible company. And that you can provide an excellent service in any way. I want to thank you for the opportunity to be with you.

Absolutely amazing customer service really easy and well managed

Never will use this company again … talk about kicking you when you’re down the charges they add when you haven’t got enough money in the bank for a few days and no help or understanding at all

New car day arrived, went on line to amend my policy and was unable to do so.
I called customer services to make the amendment, only to be told that they will not insure my vehicle as it is electric. And they will have to cancel the policy and charge me £60.00 for the priviledge.
Not happy, I did not want to cancel. I just wanted to amend the vehicle and was prepared to pay the extra premium. But not to pay for cancelling the policy when its there fault for not being able to insure electric vehicles.