HRS - The Hotel Portal Arvostelua 2 117

HRS price to high.
Check in prices without reservation lower than HRS prices

Price /Value relation not good.
too expensive .
Wireless signal weak.
Reception Staff very friendly and helpful.

Easy to use with some useful functions, especially the "Distance from" one.

They always seem to have rooms available at places that are all booked out on the public facing sites so I continue to use them, booking always accurate and quick with the right info, use for business.

Rien à redire, grand choix d'hôtel et système de réservation clair et simple

Normale verwerking van de gevraagde gegevens. Gewoon goed!

It was so easy to find a hotel we liked and the booking went smoothly. The photos on the site give a good impression. It would have been nice though to see a photo of a single room as well.

Very difficult to book a room for someone else. Payment failed 3 times. Eventually had success booking in my own name.
Price no different to hotel direct - no advantage using HRS.

First of all, I think that the HRS website is very userfriendly, super easy to use, with just the right triggers you need (for instance choose location close to airport, train station, etc).
Moreover, I had to call customer service and was delighted by the efficiency, friendlyness and availability.

Extremely poor customer service. We booked the Titanic Gendarmenmarkt hotel in Berlin in December 2016 through HRS, but had to postpone until March 2017 due to urgent eye surgery. HRS confirmed this and okay'ed that both HRS and the hotel had indeed accepted the change.

When we arrived in Berlin come March, the hotel had no such reservation, since HRS hadn't followed through, as they had promised. Honest mistake, I can live with that, but my patience runs out when HRS customer service does nothing to smoothen a mistake they clearly had the responsibility for.

Instead the nice people at our Berlin Hotel helped us out, and found an available room at their sister hotel, since the hotel was completely sold out. Again all HRS did was to wash their hands and blame the hotel. Bad, really bad!

Luckily we had a fantastic stay in Berlin, and HRS won a little back on us during our Berlin-stay, as they via mail agreed to refund the entire amount we paid for the hotel do to the bad experience.

At the time of this writing (April 21, 2017) HRS still haven't been able to follow through on their promise to refund our entire stay. We have repeatedly been in contact with customer service through mail and phone, and nobody seems to be able to make a decision at HRS. What is left is a feeling that customers matter very little for HRS, and we really seriously doubt that we will ever see the 230 € we paid for our nice weekend in Berlin.

I do think, that if everything runs smoothly with HRS, you won't get the feeling that customer service stinks, but when as in our case everything wen't wrong, HRS wasn't and hasn't really been able to do customer service to any acceptable standard.

De website is overzichtelijk en je kunt boeken zonder een aanbetaling.

Not posting my review. Perhaps to make money with the hotel. Staff hangs up when calling.

The site is easy to use and the serve is very reliable. I have never had an issues with a single reservation I have made, and so I trust the service. I like that there are not hidden fees or gimmicks used to hide the actual price you pay as there are on other sites.

THEY WELCOMED ME TO BOOK A HOTEL IN STUTTGART AND TO MY DELIGHT IT WAS THE IDEAL ACCOMMODATION I WAS LOOKING FOR

I am relying on HRS since 20 years. I never had a reason to complain. Great organization.

Average experience

Alles was goed

it is the best in the world.

My first experience of booking an overseas hotel on this website was very easy. I liked the colours and the layout and it was simple to navigate without all those annoying pop-ups (10 people looking at this deal right now) which I absolutely hate. I would definitely recommend this site to my friends.