HRS - The Hotel Portal Arvostelua 2 117

HRS a annulé ma réservation suite à un problème technique
Plus d’une semaine après je n’ai toujours pas été remboursé de la somme qui m’a été débité et tout mes mails reste sans réponses. Service client inexistant quand on a un problème, et en plus des voleurs

Wir haben für ein Wochenende an dem ein Marathon statt findet ein Hotelzimmer bei HRS gebucht. Buchung wurde bestätigt. Alles gut.
Aber ein paar Tage später wurde uns das Zimmer wieder storniert.
Wegen der Großveranstaltung sind nur wenige Unterkünfte verfügbar und es werden täglich weniger.
Erster HRS Anruf - abgewimmelt
Zweiter HRS Anruf - auf ein von der Lage schlechteres, aber teureres Hotel umgebucht.
Die Kosten sind jetzt das 3-Fache.
Ob die Kosten von HRS übernommen werden? Das kann HRS nicht versprechen.
Besser wo anders buchen, wo eine Buchungsbestätigung auch zuverlässig ist.

Don't come close!!!! It stings!!!! I asked to cancel a reservation I made after I made a reservation with an additional payment that allows cancellation, despite this, when I wrote to them to cancel, they replied that I should speak directly to the hotel, instead of them taking care of my refund! Such impudence! Now I am afraid that the hotel will charge me and I will have to fight against the hotel alone instead of them taking care of me!! Thieves and liars, don't come near!!!

We booked a trip to Paris for summer (in 5 months) and wanted to cancel the one booking we had (only for one night) and the lady in the telephone told us there would be a fee of THE WHOLE price! I told her thats a scam and I dont understand how that can be legal.

We will never buy hotels or apartments from them and will spread the Word that they do not have good costumer care. Deeply dissapointed

Kundenservice ist für HRS ein Fremdwort!Bekomme keine Antwort mehr per Mail und per Telefon wird man auch nur darauf verwiesen das die Kollegen von Fallstufe 2 dafür verantwortlich wären. Richtig lächerlich!

Je donne le prix du meilleur voleur de l’année à HRS COMPLÈTEMENT À FUIR

Hope that HRS works as intended because the moment you need customer support it becomes a complete shitshow.

I had a reservation confirmation from HRS but the hotel has never heared of me or HRS. Getting to the customer support took multiple minutes answering stupid questions for an ai. The only thing customer support did manage was to confirm that the hotel does not have my reservation.

No apology, no support, no compensation. They did offer to search for another hotel - but then were not able to book it because they needed a credit card which i should provide. After that they promised to inform their supervisor - it is now the end of the day and never got an update.

Not forwarding a reservation should never happen. But if it heppens then I would at least expect real problem solving from the booking site. Apparently reservation confirmations from HRS are wortheless.

Surtout ne réservez pas une hôtel aux US car il vous sera compté la somme par personne alors qu'aux US le tarif d'une chambre est pour 2 donc vous arrivez à des sommes astronomique ! la moindre des choses seraient de paramétrer les tarifs ce que l'informatique faite très bien....

Ik moest mijn boeking annuleren i.v.m. ziekte. Ik zou 10% van de betaling terug ontvangen, maar na een telefoontje met HRS anderhalve week geleden heb ik niets meer gehoord en nog geen geld terug ontvangen. Update 2-11-2023: na meerdere mails is het bedrag teruggestort.

Als Besitzer einer Pension schafft es HRS nicht die eingegebenen Daten freizuschalten und online buchbar zu machen. Es ist mittlerweile ein Zeitraum von 5 Wochen vergangen. Als Hotelpartner haben wir nun wenig Vertrauen zu diesem Unternehmen und kündigen den geschlossenen Vertrag.

We made a booking through booking.com for £304, but on the bank statement it states hotel reservation services and they’ve charged us £595.34 and they’re refusing to refund the overpayment stating they can’t find the reservation, they must have some connection with Booking.com. It’s a scam.

I booked a hotel in Italy through this company. On arrival the room did not have air conditioning, even though the page for the hotel mentioned 'centralized air conditioning'. The hotel insisted I pay for a room I could not use and I had to find another place to stay for the night. HRS has refused to help. They have washed their hands of this case. They claim that the booking page said 'air conditioning only in superior tipology' under 'important information'. A) This is not correct English and B) anyone reading that would think it refers to the quality of the air conditioning. So they mis-sold me a room and will not take responsibility. They take weeks to respond to emails and in their latest one say that "We are aware that this answer does not satisfy you.
We hope that you feel more comfortable during your next hotel stay. We always remain at your disposal.". Do they honestly think I'll book through them again?

UPDATE: After posting this here, they responded by email and said they would refund the hotel costs. It really should take leaving reviews online to get a sensible resolution but clearly, if you are having difficulties, this is the way to get things done.

Hotel owner himself wants to register, send info, sends reminders, talkes to CS to then hear: you are to small for us... After reading this reviews I am so happy I am!!!

I am a professional Web Master and about I have disconnected all my clients to this booking engine.

We can't trust anymore this company because not professional and transparent.

DO NOT USE THIS COMPANY.
I booked a hotel in Prague through HRS for really good price (H7 Palace). Myself and my husband arrived at the hotel to find that no booking had been made even though I had confirmation from HRS. The hotel receptionist called HRS and they said it was the hotels fault if they haven’t received the booking and refused to pay any extra cost for another hotel room. The H7 Palace was fully booked so we had to find another hotel which was a lot more expensive.
The Hotel H7 Palace said they would pay any extra costs for another hotel room but they haven’t paid anything either and its has now been a month since this has happened.
I will never use this company again nor will I book the H7 palace either.
I have sent many emails to HRS and phone calls but have had no answer.

Ho prenotato a marzo due camere matrimoniali per luglio e mi sono ritrovato con due matrimoniali USO SINGOLA. Dopo una settimana di palleggi con l'albergo, HRS ha risolto il problema suggerendomi di rifare oggi la prenotazione, ovviamente pagando la tariffa attuale di 350€/camera anziché 80€/camera come dall'offerta di marzo!!! Proprio furbi!!!!

Mi sono ritrovato sul sito hrs per sbaglio perché stavo prenotando con trivago...dopo aver effettuato la prenotazione per un albergo di Verona mi trovo prenotato un albergo a Belluno.. è invece che con trivago con hrs..dopo averli contattati non mi hanno risolto il problema e pagato 2 alberghi sono dei disonesti

Noch nicht einmal wegen eines Todesfalls in der Familie akzeptiert man für eine über HRS vorgenommene Buchung im ACHAT Hotel Wetzlar eine Stornierung, auch dann nicht, wenn sie immerhin drei Tage vor der Anreise vorgenommen wird. Auch das nicht in Anspruch genommene Frühstück im Hotel wurde berechnet.
Etwas mehr Kulanz wäre wünschenswert.
Darüber hinaus gab es keine Möglichkeit für mich, eine Bewertung abzugeben. Das hat man offenbar wohlweislich zu verhindern gewusst.
Es war nicht meine erste Buchung via HRS in einem ACHAT Hotel, aber ganz gewiss meine letzte.

I’m really struggling to understand why people have given this website 1 star reviews.

I signed up for their Business Tariff Membership (which can also be used for personal stays) - I ended up saving nearly £500.00 for a 1 night stay for 2 rooms in Central London.

Once I had reserved, I then read these poor reviews. I was starting to think I’d made a mistake and whether the rate I got was too good to be true?! £500.00 more if I booked direct? Because of these poor reviews, I called the Hotel that I booked directly to confirm the reservation. They confirmed that everything was in order.

Some of the reviews on here state that HRS have cancelled bookings for customers at the very last minute. I must admit, this did worry me and I was expecting it to happen to me - but it didn’t.

I really cannot fault HRS - the reservation cost me £300.00 for two rooms. Had I booked directly, it would have cost me £800.00. A great saving.

Because of this experience, I’ve gone and booked other hotels in the UK for the rest of the year using their Business Tariff rate. I’m also planning a trip to India in October and I’ll certainly be using HRS as my first port of call. I normally use Trivago but HRS have never come up on there for me as being one of the cheapest - I think it’s because they don’t capture this Business Tariff rate.

Excellent!

Gebucht wurde laut HRS Angebot ein Doppelzimmer für 2 Personen inklusive Frühstück in Paris. Im Hotel wurde uns mitgeteilt, dass nur 1 Frühstück enthalten sei. Das 2. Frühstück sollte gegen Aufpreis abgerechnet werden. Der sofortige mehrfache Kontakt zum HRS Kundenservice brachte keine Hilfe. Im Gegenteil, der Vorschlag die vor 18:00 Uhr Storno in Anspruch zu nehmen ist in der Zeit und bei Bahnanreise ein Witz. Man hat dann auch eher zugegeben die Hotelangebote/-veträge scheinbar nicht richtig geprüft zu haben. Das Frühstück im Hotel wurde nicht in Anspruch genommen und auch nicht erstattet.
Leider ist es auf Grund eines "Systemfehlers"(?) nicht möglich diese Reise auf HRS direkt zu bewerten.
Momentan wird HRS leider im Bereich Angebote und Service von einigen anderen Portalen sowohl im privaten als auch im Business-Bereich überholt.