Hayfield Arvostelua 

We have had two new homes before this one and I can safely say moving into a Hayfield Home has been the best experience possible. Not that there weren’t snags, they are inevitable, but eveyone has responded so well to get them corrected quickly and with no fuss. All the team are friendly and professional and a pleasure to have into our home to do jobs.

After a year of ownership and trying to rectify mistakes made by the developer, I can safely say that Hayfield Homes are one of the most disingenuous companies we have had the misfortune of dealing with. When purchasing the property and even for the first couple of weeks after moving in, they seem to live up to the high expectations they set for themselves in their advertising literature. However, once the honeymoon period is over, they will dismiss most complaints and concerns of any shoddy workmanship that is discovered in the following months of living in the property. The customer care team's go-to response is that works have been completed `as per specification` however shoddy the actual result may be, which doesn't really fit in with some of the statements on the website such as "We are united by our passion and commitment in creating the truly exceptional, homes of character and endurance."

We have had multiple issues in our home that are a result of shoddy workmanship. When these issues are raised, Hayfield try to squirrel their way out of any responsibility. I wouldn't recommend Hayfield to anyone as they can't live up to their own high expectations.

A super experience from start to finish. Anita and Charlotte are friendly, professional and knowledgeable. Would recommend to everyone!
Very happy Hayfield customers
Glenda and Adrian Aston

Been in our house a year now & 1st new build experience. Had a few snags which was expected & thankfully nothing on the level that some others have experienced on this development. Hayfield were very responsive in resolving issues whilst they were still on site. Has got a lot harder since they left. Mostly disappointed in the quality of the back lawn which they just didn't want to address at all. Overall though a positive experience.

I moved into my new home just before Christmas and although it was a bit stressful (all moves are!), the Hayfield team helped me hugely. There are a couple of snags but the customer care team have been fantastic in sorting them out.

We recently purchased a beautiful home in Silsoe Bedfordshire from Hayfield through Martina at Haart. Herself and Mary from Hayfield have both been excellent in many ways and the customer service has been a breath of fresh air when times have been very stressful. They are both very worthy of the 5 stars. We are very excited to be moving into our new home next week. Jenny and Paul

Terrible post purchase customer service - The entire customer service department is inept, incapable of keeping to word or fulfilling any promises.

We got the keys to our home in December of 2021 - The sale process was easy, the sales team were great and initial handover was good.

Then our heating went out in January 2022 - The emergency team sent a gas boiler engineer to fix our heat pump, of which he had no idea how to deal with. It took a whole two days for them to get us hot water and heating back on, however never changed a component or fixed it.

Despite having the manufacturer for the heating system come out and produce and entire document on what the problems were, Hayfield refused to take the opportunity to act all summer, and still havent acted to make any remedial work to prevent it from happening again.

Today my heating has gone out again - No heat from the floor and no heat from any of the pipes from the heat exchanger in my utility. This should never have happened again, and is solely down to the failings of Hayfield.

But it's not just big things:

My kitchen doors were damaged in installation and painted over, something that was pointed out PRIOR to handover - 11 months on still not fixed and being given excuses.

LED lights do not match in colour which was pointed out PRIOR to handover - 11 months on still not fixed and being given excuses.

My LED lights were knocked out by a kitchen fitter adjusting our worktop a MONTH ago, and we were told that we would have to wait until the works to change the lights in the above (with 10 months already waited at that point)

The eaves of the house are still unpainted, something that we told them about 11 months ago.

Gutters are leaking under heavy rain - We told them in spring

All of the glass doors and glass of the showers were absolutely covered in deep scratches from the cleaning team - Something that the business never came to any agreement on.

My flooring is coming up in parts, and some of the joins are too short.

The kitchen cabinets all need adjusting as they are inconsistent in height and gaps.

I can go on and on however Hayfield will never send anyone to do any more than paint - Every single issue is left with them and unfortunately unless you are able to project manage your own snagging, and chase and chase and chase you will be left in a position like us: No further than move in and a house that is getting colder.

If you do buy a Hayfield house, be very prepared to see a completely different experience the moment you are handed the keys - The aftersales has 0 capacity to deal with the growth of the business, and ultimately will be what leads to the downfall.

Get it sorted Hayfield, it's totally unacceptable.

Our experience so far has been amazing. Anita and Charlotte are fantastic. They have been so accommodating, friendly and helpful throughout, always happy to jump on a call to clarify anything we need. It’s made the process a lot less stressful having them on hand. Hayfields are living up to expectations thanks to these two. Looking forward to the next step in our journey and getting the keys to our beautiful new home. Thanks both.

We have had an amazing experience purchasing our home at Clophill Lakes. Hayfield homes are building an excellent development here and we are so pleased to be part of it. We would like to express our Thanks to Fran and Zizzi for all their help and assistants throughout our journey. Nothing has been too much trouble at all and we are very grateful to them.

From our first enquiry to actually meeting up with Lara we where always kept up to date with the Bromham development, and when she was not available other members of the team where there to assist.
No hard sell just honest advice.
Thankyou Lara

Excellent. Very friendly, and couldn’t be more helpful and patient!

Hayfield Homes are an exceptional house builder, I have worked with many builders in the industry over the years and Hayfield are by far the stand out developer in quality, developments and customer service.

Reserved and now awaiting Exchange. Helped along the way by the Sales Office Team. Fingers crossed for the big E and then the COMPLETION!

Anita and Hannah have been fantastic, cannot recommend them enough.

We are so happy with the professional service from Francesco at Hayfield Homes. He kept us informed throughout including any updates with the house. Thank you!

I purchased a flat from Hayfield Homes just over a year ago, and there have been lots of issues with the shoddy work of the new property development since I moved in. The whole management is difficult and unhelpful and makes you feel you are moaning when any new build should have a 10-year warranty and snags are a part of their business even if they don't want to deal with them. They have made my life a misery. Please do avoid any new build from this company they are cowboys and unprofessional. I am sorry I was fooled by the positive reviews. regards, Natalie

Francesco has been brilliant from the start. Very helpful, but not pushy. Explained everything in detail, taking his time to make sure we understood. His communication written and verbal has been brilliant. Very quick helpful responses. The weekly updates have been really good, and he is very knowledgeable about the site, and our particular property.

3 months in

We have now been in situ for 3 months and are very positive about our house. The major plus points are:
A well managed and flexible sales process - Hayfield built our house on time despite numerous Covid challenges to materials and services. Their communication throughout was excellent, highlighting problems but saying what they were doing to address them.
A really good quality build - we have had snagging problems to deal with (although not many) but each tradesman has pointed out how much better the build and quality of fixtures & fittings are in comparison to other nearby developments
A surprising "Welcome Package" comprising towels, some
White Company toiletries and some food. Not expected, but very welcome and definitely exceeded any expectations
Our house is set up for the future being powered by a heat pump. This is working well as the house is well insulated and holds the heat well, with temperature controlled independently in each room. We have two electric cars so the incorporated car charger is well used. A little learning to get the best from these is necessary, but soon pays back with flexible heat and reliable charging at home
I mentioned snagging - this is to be expected and our issues have been limited to the more cosmetic elements, after some initial plumbing problems (resolved within three days). All additional issues either have been, or are in the process of being resolved. The customer care team have worked hard to help us.

Thank you for hard work of the whole team. We were really pleased with the outstanding level of care and attention to detail, from our initial speculative enquiry to the first few days in beautiful our new home. This is particularly impressive given the difficulties and uncertainties of the last two years. You were efficient and professional but were still as excited as we were to bring everything together. Thank you!