Rynw Arvostelua 10

Vastaus yritykseltä Rynw

5 päivää sitten

Hi, thank you for your patience with this, and I'm sorry for the worry it caused.

You did nothing wrong, the "Manage Subscription" page was showing that error because our website was experiencing an outage at the time, which temporarily affected the account and billing pages. I completely understand how alarming it must have looked to see "this company does not exist" right when you were trying to manage your own subscription.

The moment you emailed us we were able to step in and cancel the subscription for you, and I'm glad we got it sorted quickly. If there's anything still outstanding or anything else you need, please don't hesitate to reach me directly at Jasmine@rynw.com.

Thank you again for reaching out rather than giving up on us, it genuinely gave us the chance to put it right.

Jas
Head of Customer Experience

Vastaus yritykseltä Rynw

5 päivää sitten

Hi, thank you so much for this, it genuinely made my day to read.

We know that trying a company for the first time is a bit of a leap, so it means a great deal that your first experience with us was a good one, and that you'd feel comfortable recommending us off the back of it. That's exactly what we hope to give every new customer.

Thank you again for taking a chance on us and for taking the time to share it. We're here whenever you need us.

Jas
Head of Customer Experience

Vastaus yritykseltä Rynw

5 päivää sitten

Hi, thank you so much for coming back to update this, it genuinely means a lot.

We completely understood the initial frustration, and we're just grateful you gave us the chance to explain what was going on. These situations aren't always easy to navigate, and the fact that you approached it so openly made all the difference.

Honestly, reviews like this matter to us even more than the straightforwardly positive ones, because they show what happens when something goes sideways and both sides work it out. That's the kind of business we want to be.

Thank you again for your fairness and for taking the time. If there's ever anything you need, you know where to find me.

Jas
Head of Customer Experience

Vastaus yritykseltä Rynw

5 päivää sitten

Hello Susie, thanks for the comment, I'd genuinely like to clear this up.

I understand the instinct to be cautious, there's a lot online to be wary of. But the praise we get isn't coming from our adverts, it's coming from real customers. You'll find their reviews on our website and across our social channels, often with their own photos and in their own words. That's exactly the kind of thing we'd encourage you to look at, because it's customers speaking for themselves, not us speaking for them.

I'll be honest, it's a little tough to receive a one-star rating from someone who hasn't bought from us or reached out with a single question first. We're a young business that cares a lot about getting this right, and a doubt raised from the outside is something we'd have loved the chance to answer directly.

So here's the open invitation: if anything about us gives you pause, email me at Jasmine@rynw.com and I'll happily point you to whatever would help, real customers, real feedback, anything you'd find reassuring. No pressure, no sales pitch.

Jas
Head of Customer Experience

Vastaus yritykseltä Rynw

Päivitetty 5 päivää sitten

Hey David, I'd love the chance to clear this up because the claim isn't quite accurate.

We actually do have reviews, both on our website and across our social channels, where real customers share their experiences (many with photos). They're easy to find, so do feel free to take a look for yourself.

I'll be honest with you, it does feel a little unfair to receive a negative review on a young business from someone who hasn't bought the product or reached out to us first. We've poured a lot into getting this right, and a rating left on sight alone doesn't really reflect us.

We're a newer business and we genuinely care about getting things right for every customer. If you ever had a question or a doubt, you could have emailed us anytime, and we'd have been more than happy to help. That offer absolutely still stands.

The one thing we can't do much with is a review from someone who hasn't ordered from us yet, simply because there's no experience for us to learn from or put right. But if you do decide to give us a try and we ever fall short, we'll own it and fix it. That's a promise we can keep.

You can reach me directly at Jasmine@rynw.com anytime, I'd genuinely be happy to hear from you.

Thanks
Jas
Head of Customer Experience