DEVIALET Arvostelua 

Tea was amazing! She not only helped me reset my Silver Phantom but also showed me several new features while doing so. She is an asset to the Devialet organization!!

Je voulais écrire un avis sur le sav.
Car c est rare pour le dire mais j' en suis personnellement très content.

Tchat sur WhatsApp constructifs et résolution du problème et prise en charge rapide.

Vraiment très satisfait

very fast answer and reaction in case of spare parts

Beware! I purchased a speaker on 7/4/24 and paid 799.00
This company cancelled my order (didn’t give a reason) but also never refunded my money! This is a scam and outright theft!

Son nickel mais il faut prévoir un interrupteur pour l'éteindre et la rallumer car elle ce plante 4fois par semaine si vous êtes un zappeur voir +

Just wanted some info on a firmware update Tee responded couple hours later on WhatsApp cheers🥂

J'ai été l'un des premiers acheteurs de Phantom. Deux Silver Phantom, deux pieds Branch, un Dialog, une commande à distance ... grosse facture !
Et une société - française ! - qui se vantait d'une evolutivité garantie.
Aujourd'hui mon matériel est obsolète, upgrade impossible, un service commercial qui vous dit simplement "rachetez deux Phantom !", incroyable, une application de commande Spark plus maintenue ... j'abandonne avec plaisir ce matériel tape-à-l'œil et j'ai acheté du B&W nettement meilleur musicalement

Einfach nur größer Mist.
Meine In-Ear Hörer (Gemini)
haben nach drei Jahren keine Akku Leistung mehr. Kein Ersatz vorhanden. 100€ pro Jahr Verlust. Das ist nicht nur schwach, sondern richtig schlecht. Nie wieder Devialet!!!

This company already no longer produces good products and they are not in good services anymore. You will expect no warranty or even if you buy product care still keep in mind all need to pay if have any problems.
Terrible services as they have no store in other county. U can’t find them to complain . This company now hide and trying stealing money from customers.

Do not buy Any products from them. If you have any problems they will try to get money from you even you have product care which is $500 extra. And if your Phantom still have warranty but no products care. Minimum spend if have any problems are $2000 . And they still not willing to prepare as they customers services very very bad

I have two Gold Phantoms and recently decided to update these speakers by following the email instructions provided by the staff at Devialet. We went back and forth a few times, and they guided me through the update. Thanks to their patience and support, I have successfully updated both of my Gold Phantoms. Now, I can access the equalizer, balance, and other features. The sound is more transparent, and my two Gold Phantoms are more fun to play with. Very nice!

The support from Devialet was really helpful!

Durée de vie d'une enceinte : 5 ans, ensuite vous aurez une carte mère HS et on vous demandera de payer la réparation !
Super, bizarrement dans les autres appareils éléctronique la carte mère dure bien plus longtemps. Il serait bien de mieux choisir ses fournisseurs quand on se positionne sur le marché du luxe, ou au moins de prendre en charge les réparations pour les produit déféctueux.

Very good experience with customer service, beautiful product.

Fikk veldig god hjelp, fra Tee på support sentret til Devialet. Fikk lyd i høytaleren, etter en oppdatering av programvare.

Rosie from Devialet has provided me with an excellent service. She’d resolved my concerns pertaining a lopsided battery life on my “Gemini I”, which I bought a year ago.
On June 5, I was instructed to carry out some tests for submission. With help and assistance from Rosie, Devialet had decided to replace my “Gemini I” on June 7. As Devialet no longer has “Gemini I” in stock, it was upgraded to “II” and replaced.
I received my “Gemini II” on June 19 and I would like express my heartfelt thanks and gratitude to the team at Devialet for reaching out to me, and especially Rosie, I greatly appreciate her prompt responses, and by exercising great care and patience throughout.
To the team at Devialet, and especially Rosie, I thank you all once again for the magnificent service support accorded to me.
~ Andy

Comme beaucoup de clients j'ai hésité longtemps avant de mettre un avis. Mais là j'en ai plus que marre de devoir installer, réinstaller, essayer pendant 1h15 de me faire reconnaître par l'appli Devialet qui est une sombre M.... Je n'ai jamais vu une appli qui ne vous reconnaît jamais, jusqu'à me redemander éternellement le code Wi-Fi de la box (celui à 120000 chiffres) sans jamais me connecter. Quelqu'un disait quelque part qu'il était fier d'être français avec une marque pareille. Sans déconner c'est plutôt honteux une telle incompétence !!!

We had a problem connecting our phantom 2s to a new wifi setting. Rosie and her colleague did well to help us understand the issue better and eventually the problem was solved.

My phantom 2 suddenly no longer connect to the app.

After trying with support for 2 days, I noticed now required connection via 5G internet instead of 2.4G.

Issue finally resolved, would be better if issue can be resolved quicker but at least no need to ship back the product.

He tenido problema con un Phantom 1, he contactado con soporte tecnico. Me han resuelto problema en 2 semanas. He recibido altavoz reparado y como nuevo.