DEVIALET Arvostelua 

Hello-
I have been a user of Devialet products since 2018, just wanted to say the customer service with this company is superior!!. All problems/troubleshooting issues/upgrades... and new purchases were dealt with in a professional and personal touch. Company Representative Tee made me feel like i was speaking directly with the owner of the company, Tee is a very dedicated person...as i have been helped by her a few times. Thanks again Devialet for being such a great company with classy products!!!

Very good customer service, and I have the same service agent mentioned here before, Shanna.
Patience and follow through till issue is closed.

My experience with the Devialet Customer Service Team has been exceptional. Especially Shanna who has been fantastic.

I had an unusual warranty situation and the whole matter was handled with extreme customer focus and has been resolved in a manner that I would consider above and beyond my satisfaction.

The Devialet products are without a doubt also exceptional and I would highly recommend to anyone.

Er werd snel gereageerd, èn men kwam direct met een oplossing.
De luidspreker stond in een boot-loop, maar dankzij de duidelijke instructies werkt de luidspreker weer als vanouds.

Outstanding and patient customer service! The process of returning my Devialet Gemini was very smooth and Tee from the customer services has been very informative and responsive to any questions I have! Thank you so much

Devialet phantom Light 1 acheté 1250 eur l unité garantie 2 ans est tombée en panne au bout de la 3 ieme année sans motif apparent car elle est branchée sur le même circuit électrique que la deuxième enceinte.
Elle ne s allume plus HS sans raison. Coût de la réparation 550 eur. Au prix de l enceinte la garantie chez le constructeur devrait etre à vie. Donc je ne vous recommande pas cette marque qui est à fuir. Tout est trop cher par rapport à la qualité qui se dit haut de gamme.

I have a pair of Phantom 1 Gold speakers which although they have performed unevenly, losing one connection from time to time, cathedral effect sometimes, they uniquely function without ill effect by the sea in the tropics, with the humidity and salt air. I am having a difficult experience with Devialet support. I am trying to send a speaker for repair and despite asking 3 times for the shipping address and packing instructions, they have merely replied that they only use UPS and cannot ship to Kenya, although UPS is represented here. I am trying to send the speaker, not receive it and once repaired, they can return it to a country acceptable to Devialet. (But should a speaker company really be dictating which courier service be used, especially when it penalises their customers?). I have asked for packing instructions and a shipping address, but so far there is only silence on this subject. This has taken two weeks so far. Devialet, I hope you read this. I have just sent yet another email asking for a shipping address and packing instructions. You need to improve in this area.
UPDATE: Devialet refuses to agree to me sending my speaker for repair from
Kenya, insisting that I take an international flight to one of a list of approved countries in order to SEND it to them. I arranged an address in an approved country for Devialet to send the speaker after repair, but they rejected this. Why does it matter to Devialet where the speaker is sent from, at my expense? This is the very opposite of customer service. They have offered no explanation for this perplexing and frustrating decision. Maybe they have read this review and have taken umbrage. If so, Devialet should try to do better. They are in a consumer business and should try to please their customers, not enrage them.

First of all, I was very satisfied with the customer service unit, their interest and concern are priceless. The product is perfect in one word, thank you very much for everything.

App nulle.
Se déconnecte sans arrêt, demande de réinitialiser plusieures fois,...
Si vous piuvez, évitez de l'installer.

Le service de Devialet est très professionel. Reponses rapides et relevantes. La qualité des produits et leur technologie est aussi très haute!
Bravo.

The customer answered my question very politely and persistently. I really appreciate it.

However, since we are selling in Japan, Japanese customer service is absolutely necessary.

Please complete the operation so that Japanese staff can answer the phone.

Thank you very much for today

Pour avoir eu la première phantom et acheté une phantom ll la dernière génération. Devialet n'a fait aucune évolution sur leur service. Ils ne rappellent jamais. Dès que l'on cherche des connections plus pointues que du bluetooth. Ça déconnecte sans arrêt, bug. Le son est bon mais au prix, pour une société française une honte. Très déçu.

I just had my Devialet Gemeni's replaced. The customer support was extremely helpful and sorted out my problems in a very professional manner. I highly recommend Devialet as both products and support hold world class. Many thanks to Shanna for all the help!

Après avoir acheté 2 Phantom il y a quelques années, les avoir installées en paire dans le salon, une des 2 refusaient obstinément de se connecter à l’autre. J’ai fait appel au sav qui m’a fait faire de nombreux tests pour trouver l’origine du problème. Au bout du compte, david m’a permis un échange standard de l’enceinte HS. J’ai pu reconnecter les 2 sans problème. Un grand merci à David!!
J’ai cependant enlevé une étoile et mis 4 sur 5, ce qui reste une bonne note, pour la durée de résolution du problème: plusieurs mois…
Quand on se veut haut de gamme, il faut résoudre les problèmes plus vite. Le principal est cependant d’avoir un système qui fonctionne maintenant parfaitement.
Bravo David et merci à Devialet. Encore un petit effort pour être au top!!!

My Phantom 1 Silver doesn’t work on the new app and old app has been removed from the App Store so basically I can put that speaker straight in the bin. Customer service said that because it’s one of the first models they can’t help me and only solution is to spend extra £750 for a new one. I hope there is more people like me and we can all write bad reviews everywhere.

Une personne extrèmement compétente m'a suivi au téléphone tout au long de la réinitialisation de mes Phantom Gold ainsi que pour leur mise à jour jusqu'à l'écoute finale de la musique

Tee was great and very patient in helping us resolve a problem with our phantom speakers

Excellent after sales service.
The service provider was both courteous and very professional.

The staff is helpful and they really tried hard to solve my problem.

Très bon son néanmoins pas de SAV sur ces enceintes moulés impossible à ouvrir en cas de panne
Le service dépannage sans la voir vous dit que c’est une sur tension qui vient de chez vous et vous propose d’en racheter une à moindre coût qui reste élevé
C’est honteux au prix de ces appareils
De très nombreux revendeurs ont abandonné cette marque suite à de trop nombreux retours restés infructueux