Charles Hurst Group Arvostelua 

I attended the Newtownards Nissan Dealership to see if a problem with my Juke would be covered by the warranty. The staff were unhelpful and told me that I don't have a warranty and they have no way of checking if a customer has a warranty. I then had to search through all my emails to prove that I had a warranty. Eventually they did know how to check if I had a warranty. Once they decided I was not a liar and I do have a warranty they then told me it could cost up to £1000 just to tell me if the warranty would cover the problem. As you can imagine I decided not to pay £1000 and contacted another Nissan dealer in Portadown and they could not have been more helpful if they tried. Avoid Charles Hurst.

I not long ago I was there looking a few cars and I was told it would be best to put 250 holding fee down so it was taking off market until the finances were sorted out with the car unfortunately I couldn't go through with the deal I was told that the 250 would be back on my account in a few days
It's was taken out on the 18th August it's now the 7th September and still no sign of my money I even phoned to ask and I was told it's still processing that was near 2 weeks ago
You quickly took the money but seems to have hard time giving it back

We recently got a car through the Mobility Scheme, and Jane made the whole experience so easy and straightforward. She was incredibly informative, helpful and patient, explaining everything clearly and answering any questions we had.
Jane made the whole process feel simple and stress-free from start to finish. Her knowledge and friendly approach really put us at ease. We couldn’t have asked for a better experience and would highly recommend her.
Thank you, Jane!

My car was left into Charles Hurst Renault after post accident brake problem ( Renault Clio ) fitted a new master cylinder supposedly bled the brakes, however car was taken after that repair after extortionate estimate to carry out further work over £2,500 quoted for 2018 car. Car had to be put on a trailer take to my home, VAT registered independent mechanic he discovered brakes weren’t bled properly, so immediately had a great pedal. There was a seal missing after a new master cylinder fitted by Hursts mechanic couldn’t find the seal, he did find a mechanics socket in the engine bay under the cylinder. They charged £1100 to bleed brakes and fit m/cylinder and recovered by me. absolutely appalling. It took 6 x weeks for the item to come from France. As for the Service manager Mr P.L is very cocky, condescending , unhelpful and needs retrained in Customer Service or dismissed in my opinion. Shame on Charles Hurst Renault. Avoid they are not fit for purpose.
P.s With the part taking 6 x weeks to arrive I phoned Mr P.L and he kept saying the part should arrive imminently … Mr P.L gas lighted me repeatedly so I’ve renamed Mr PL as Mr Imminently !! Appalling service

This review is true and reflective to the service department of this business and no other areas.
6 weeks of deception and misleading courses of action.
1. 3rd of June diagnosis for repair ( RCM required)
2. Told 10day turn around for collection,
3 Told mechanic working on my car had left and would be another week
4 Told mechanic who had left has now returned and car would be ready June 26th
5. Received a call on the 25th June, telling me that I need to pay an extra £1300 for a BCM and new battery( this was over 3 weeks from initial diagnosis, that was just RCM part)
6. June 26th I had to take spare key to JLR Belfast, expecting to collect as arranged, the car was not ready and I was told another week to 10 days
7. June 29th I was contacted by JLR Belfast asking me if my car was driving ok. ( my car was still with them getting repaired)
8. The 9th of July my car was ready( this is where it gets interesting)
9. Firstly the bill! The amount to be paid was £1498. My invoice only showed the RCM at cost. The was no break down of labour, diagnostics and where was this BCM part and new battery that I had to wait an extra 10days. On top of that if my payment was £1498 why is the invoice only showing payment of £499.87? Do these accounts not get audited?
10. The final insult was getting a dirty car back on collection day with a complementary used vape on the passenger seat( not nice)
11. Please also be aware of using lookers to make a complaint, JLR Belfast ignore the main office in south shields. I made a complaint on the 30th June and despite Lookers emailing them even as late as last Friday, they have not responded, almost 2 months.
12. My advice to anyone reading my review is to source a local specialist mechanic if you own a jaguar or LR. The Director of business needs to be held to account

Purchased an Audi A3 from the Portadown dealership. Sorted out any issues which arose. Salesman was Curtis and he kept me informed of any updates on issues raised

Charles Hurst Used Direct Belfast. Clueless salesman (David) who turned into a manchild when the sale fell through due entirely due to his own incompetence. Multiple phone calls, walk around video, confirmation of service history, lead to a viewing appointment being agreed. I advised that I was travelling from over 3 hours away, and that if the car was as advised, prepped and ready for sale then I would purchase and take with me on the day. When we landed on the agreed day, he looked suprised. The car had to be pulled out of the back of the yard and was neither fully prepped or ready for sale. It had a check engine light fault showing, and two defective rear tyres (perished/cracked side walls). There was thick green algae still showing under the roof bars, that along with the tires indicated that the car was sitting up for a long time. Salesman claimed ignorance to the cars history, and refused to accept to tyres were defective. A near 8 hour round trip for incompetence, lies and embarrasing behaviour. Throughly unprofessional experience.

Great deal and pleasant experience.

The customer representative met me and explained everything in plain English. She was pleasant and courteous Works were completed o schedule .

Booked my car into Charles Hurst Renault Newtownabbey for a service and water pump replacement. The car was returned with both jobs completed and on time as promised, and cleaner than I left it in thanks to to a free valet. I have used this garage in the past and will continue to use them in the future, as I have found them to be professional and friendly. Would definitely recommend them.

Friendly staff but quite dear for repairs.

We dealt with Jack Pitman and he couldn’t have been more helpful. Jack was extremely friendly and professional- any questions about the car, talked through all available options be it finance / car care / the next steps.

Test drove the car on Sat 1st August and drove it away on Tuesday 4th August.

Would 100% recommend anyone to visit Jack and the team at Vauxhall Newtownabbey.

I live on the West Coast of Scotland and saw the car I was interested in online at Charle Hurst Toyota Belfast.
From the moment I made initial contact, to collecting the car yesterday, my experience with Charles Hurst Toyota Belfast has been pain free and smooth.
Many thanks in particular to Debbie

A straightforward, positive service experience, very efficiently managed.

My car was collected, serviced and returned to my house. The car was cleaned and polished inside and out. The driver Hammey was excellent. He was very professional and polite.

My service was far too expensive nearly £700 for not much more than an oil change is disgraceful

💥💥AVOID CHARLES HURST USED DIRECT BOUCHER ROAD💥💥
I went to view a 2019 nissan qashqai on sale for £9240 , got talking to a salesman regarding the car who told me the car would come with a 24 month charles hurst warranty which turned out to be an absolute lie , after I boought the car i looked for this 24 month warranty through every e-mail I was sent , only to find a 12 month warranty through RAC which is costing me £499 for 12 months , at no point in the conversation about warranty was i told it would cost me £499 so I rang the dealership to lodge a complaint regarding this and was offered £250 cashback as way of an apology for mis selling a non existent warranty .
Issue 2 was after id left a deposit and went back to pick the car up noticed a scratch in the rear door that wasnt previously there , apparently the car valeter must have done this while preparing the car , ive been left to sort this scratch out myself .
Issue 3 , when I was driving the car home an exhaust heatshield fell off the car , I rang the garage regarding this and was told they would put the same corroded heatshield back on using large washers instead of replacing it with a new one but i would have needed to take a day off work to get this sorted but as it was a small job decided to repair it myself .
Issue 4 was that the car wasnt checked before the sale for roadworthiness , in my RAC warranty it stated i should have been handed a completed checklist which I didn't get , i raised this issue with the dealership who then took the car in for the day to do the checks (costing me a day off work) , when I went to pick the car up i was told the 2 front lower control arms (wishbones) were scrap and needed replaced and charles hurst would replace them for me but failed to tell me they were claiming through my £499 RAC warranty .
Issue 5 is a slight chugging feeling in 2nd and 3rd gear which feels like either the sparkplags are scrap or there's dirt in the fuel lines but I was told this chugging is perfectly normal in younger cars .
Anyone thinking of going to charles hurst used direct boucher road i would strongly advise against it , otherwise make sure they explain the warranty properly of who the warranty is with and how much you'll pay for your warranty and DO NOT leave a deposit unless they can prove the car is roadworthy to leave the dealership with in the first place .
The excitement of buying what I thought was a great car has very quickly worn off only to be replaced by a headache
5th september Update - the rac came out as my car wouldnt start and when the mechanic took it a short drive he pointed out that the car also needs a new clutch and thrust bearing at a cost of over £3000 so the dealership offered me a full refund on the car , basically admitting the car has too many issues going on with it so they told me my refund would be in mt account in 3 working days , now over a week later and still no refund in my account yet . . . And when i call them regarding the refund im being pushed from.one person to another , an absolute shambles of a company , avoid buying a car from here at all costs .

AVOID this place for car servicing. Extortionate pricing for hardly any work. I booked my car in for pre-agreed £330. I'm very much struggling to understand what they did for £330 because the service light is still on, ABS, hill-start alarms going off. I had to go back and tell them to do a diagnostics check on it. They detected a sensor fault which they were supposed to get back to me about today. Of course, they haven't. The health check they did was supposedly "complimentary". So, I think I spent £330 for an oil change. Absolute joke.

I just purchased a car with Lexus Belfast. The staff were fantastic, very informative, helpful and took their time to explain everything.

The attention to detail and care taken during my purchase of my new car (which I LOVE) was second to none! Dean answered all my questions giving me confidence, ensuring I had all my paperwork sorted before I drove off! Highly recommend Charles Hurst Toyota, Newtownabbey.