Charles Hurst Group Arvostelua 

💥💥AVOID CHARLES HURST USED DIRECT BOUCHER ROAD💥💥
I went to view a 2019 nissan qashqai on sale for £9240 , got talking to a salesman regarding the car who told me the car would come with a 24 month charles hurst warranty which turned out to be an absolute lie , after I boought the car i looked for this 24 month warranty through every e-mail I was sent , only to find a 12 month warranty through RAC which is costing me £499 for 12 months , at no point in the conversation about warranty was i told it would cost me £499 so I rang the dealership to lodge a complaint regarding this and was offered £250 cashback as way of an apology for mis selling a non existent warranty .
Issue 2 was after id left a deposit and went back to pick the car up noticed a scratch in the rear door that wasnt previously there , apparently the car valeter must have done this while preparing the car , ive been left to sort this scratch out myself .
Issue 3 , when I was driving the car home an exhaust heatshield fell off the car , I rang the garage regarding this and was told they would put the same corroded heatshield back on using large washers instead of replacing it with a new one but i would have needed to take a day off work to get this sorted but as it was a small job decided to repair it myself .
Issue 4 was that the car wasnt checked before the sale for roadworthiness , in my RAC warranty it stated i should have been handed a completed checklist which I didn't get , i raised this issue with the dealership who then took the car in for the day to do the checks (costing me a day off work) , when I went to pick the car up i was told the 2 front lower control arms (wishbones) were scrap and needed replaced and charles hurst would replace them for me but failed to tell me they were claiming through my £499 RAC warranty .
Issue 5 is a slight chugging feeling in 2nd and 3rd gear which feels like either the sparkplags are scrap or there's dirt in the fuel lines but I was told this chugging is perfectly normal in younger cars .
Anyone thinking of going to charles hurst used direct boucher road i would strongly advise against it , otherwise make sure they explain the warranty properly of who the warranty is with and how much you'll pay for your warranty and DO NOT leave a deposit unless they can prove the car is roadworthy to leave the dealership with in the first place .
The excitement of buying what I thought was a great car has very quickly worn off only to be replaced by a headache
5th september Update - the rac came out as my car wouldnt start and when the mechanic took it a short drive he pointed out that the car also needs a new clutch and thrust bearing at a cost of over £3000 so the dealership offered me a full refund on the car , basically admitting the car has too many issues going on with it so they told me my refund would be in mt account in 3 working days , now over a week later and still no refund in my account yet . . . And when i call them regarding the refund im being pushed from.one person to another , an absolute shambles of a company , avoid buying a car from here at all costs .

AVOID this place for car servicing. Extortionate pricing for hardly any work. I booked my car in for pre-agreed £330. I'm very much struggling to understand what they did for £330 because the service light is still on, ABS, hill-start alarms going off. I had to go back and tell them to do a diagnostics check on it. They detected a sensor fault which they were supposed to get back to me about today. Of course, they haven't. The health check they did was supposedly "complimentary". So, I think I spent £330 for an oil change. Absolute joke.

I just purchased a car with Lexus Belfast. The staff were fantastic, very informative, helpful and took their time to explain everything.

The attention to detail and care taken during my purchase of my new car (which I LOVE) was second to none! Dean answered all my questions giving me confidence, ensuring I had all my paperwork sorted before I drove off! Highly recommend Charles Hurst Toyota, Newtownabbey.

The service team just make easy to book your car in. And if you have any problems they listen

Our whole experience could not have been better. The customer service was exceptional. From start to finish Laura , Nathan and Karl were extremely friendly, courteous and professional. We had many questions as this was our first Lexus but nothing was too much trouble.

Sold completely the wrong automatic gearbox oil after insisting it was correct.

The moment there was a sign of liability for potential damage, Charles Hurst Toyota where dishonest about what had happend to avoid me at all costs.

The car is used to take my new born son up and down to hospital.

Is this the dealer you want to spend your hard-earned money with ?

Go to Mid Ulster Cars Toyota.
Genuine trustworthy people.

I wasn’t under any pressure to make a decision.
I was given information in a helpful and straightforward manner.
When I had made my decision the purchase was made problem free with all options explained.

Had to wait 4 hours for 2 tyres. Also drivers door was dirty.

Great, friendly and professional staff, it's my first time buying from CH yamaha, and won't hesitate to return.
James and David both delt with me, and the journey was very good.

Kind regards
Wesley McKeown

I recently purchased a 2021 Toyota RAV4 Hybrid Dynamic from Charles Hurst on Boucher Road, Belfast, and I have to say that I was extremely impressed with the service I received from Debbie McCallen.

From the very beginning, Debbie was friendly, professional and exceptionally helpful. She was proactive throughout the whole process and was able to answer all of the questions I had about the vehicle, which gave me great confidence in my purchase.

What stood out most was that I never felt under any pressure to buy. Debbie took the time to listen to what I was looking for, explained everything clearly and made the whole experience straightforward and enjoyable.

It is refreshing to deal with someone who is so knowledgeable, approachable and genuinely committed to providing excellent customer service. Debbie is a real credit to Charles Hurst.

I would have absolutely no hesitation in recommending Debbie to anyone looking to purchase a vehicle, and I am delighted with my 2021 Toyota RAV4 Hybrid Dynamic.

Thank you, Debbie, for making the whole experience such a positive one. A thoroughly deserved 5 stars! ⭐⭐⭐⭐⭐

Brenden was very polite and informative made our experience very easy thanks

Cheryl was fantastic at her job. Her initial ease puts you at ease and provides the patience and information you need to understand the situation. The friendly approach also helps you grasp the process.

I normally dislike the car buying experience but the service I received from James at Charles Hurst was exceptional. I was listened to, options were clearly explained and I am very pleased with my purchase.

I was told by CH Icar needed a service. Took time off work drove to Belfast waited an then told don't need a service. Poor customer care

We had an amazing experience in Charles Hurst Portadown, our sales person was Curtis who was very knowledgeable, professional and friendly and took the time to explain everything in detail.

Our Electric Car had its first service in Newtownards.
It was a very quick and straightforward process.
The service team had the car ready for collection in under two hours. Bonus was it was hoovered and washed.

It took 2 full weeks to fixed my engine management system and changed timing belt.
I was without my car just after I purchased and put a deposit on it.
Disappointed on the length of timing process!
I had no car for 2 weeks!

i purchased my car from Zara, and she was absolutely fantastic to deal with.

this is my third car i have bought from her, and i wouldn't deal with anyone else to be honest .

I had a manufacturing fault of a small build up of condensation in the rear tail-light & was told that the 2 year warranty will not cover it.

I only purchased the vehicle 11 months ago.

I was asked if I would like the vehicle washed & hoovered which wasn’t done on collection.
I believe that JLR Belfast are trying to cope beyond their means with recalls & services that it’s affecting the quality of customer service.