Charles Hurst Group Arvostelua 

Our visit to Toyota Belfast was very successful. All our queries were answered. Time was taken over arrangements to have two test drives.
I am very happy with my new car and hope to enjoy it for a long time.
Declan went over and above in helping us out.

My experience with Lookers Charles Hurst NI and Nissan GB left me extremely disappointed. Within two weeks of purchasing a Nissan Qashqai Tekna, the vehicle developed numerous faults, many involving electrical systems and safety-related features such as lane assist, proximity sensors, dashboard warnings and starting issues. The vehicle was returned for repair on multiple occasions over several months, yet the problems continued.

Although various software updates and replacement parts were fitted, the underlying faults were never resolved. I provided detailed written reports, photographs and videos, but the recurring issues persisted, leaving me with no confidence in the vehicle's reliability or safety. After months of inconvenience and frustration, and having been told that over an extended period that the car was comprehensively tested through normal use, which was a total of 34 miles over a three week period, I was left with little option but to return the vehicle and accept a financial loss.

What disappointed me most was the lack of support after the matter was concluded. As a long-standing Nissan customer, I contacted Nissan GB seeking reassurance before considering another purchase. Despite explaining everything that had happened, I never received the response or confidence I was looking for, so I decided not to buy another Nissan.

Based on my experience, I cannot recommend either the vehicle or the level of customer support I received from Lookers Charles Hurst NI and Nissan GB. A customer who reports repeated faults from the outset deserves a lasting solution and meaningful support, not months of inconvenience, an unresolved outcome and a considerable financial penalty.

Readers will see a response has been provided by Charles Hurst. They seem to not be aware that 2 complaints were raised many weeks ago, specifically 4th and 10th June. There has been a nil response. Further evidence of appalling customer service.

Further update - 17 days since Lookers Charles Hurst were advised of all concerns having been reported as outlined above there has been no further communication. I would urge anyone considering purchasing a car to look anywhere but Lookers Charles Hurst NI!

If I could give zero stars I would!!
Bought car from CH, encouraged to take out extended warranty which I did for over £700!!
Traded in my old car, they didn’t transfer the tax as assured so 6 months issues trying to resolve that with DVA ., had car less than a year, clutch needed replaced, warranty didn’t cover it (shock) cost £1500and was told wear and tear, limited mileage and had for 10 months!!!
Have it now just over a year and issues now with the volume on the sound system ., Avoid like the plague!!

Buying the car was easy the rest a nightmare. The car came with disc and brake issues was sent to Toyota within charles hurst complex to be fixed they mis diagnosed then broke the kit. I replaced it and it went into citron also under the charles Hurst umbrella who fixed the breaks and re broke the kit. I replaced the kit again. The car went into carsmetic also under the charles hurst umbrella who did a respray on the bumper and broke the aircon unit. It went back into Toyota/charles hurst to be replaced but in the process they broke the kit a third time and damaged both wheel arches and sills. While in there other customers had similar experiences. Only once in this were they honest about the damage they caused. From purchase in Dec to now a nightmare.

Warrantry not worth paper its writing on AVOID!
Got a car less than 3 months ago and had an issue with the clutch. Warntry states all mechanical and electrical parts and repair included. However I have been asked to pay £1300 for diagnostics. Buy else were or even private its a joke of a dealership. On top of thqt the warrantry documents were incorrect and listed my car as petrol not diesel

When my brother died quite suddenly, I, as his brother (and executor) was faced with the less than pleasant task of tidying up his affairs. Part of that process was to sell his car and for that we arranged to have the car taken to Charles Hurst Newtownards which seemed appropriate as he had originally bought the car from the Charles Hurst group. As my brother had been physically unable to drive for some time and I live in Scotland we had to have the car transported to Charles Hurst who said they would give us a quote to buy the car.
That was over 2 months ago and despite chasing every few days we (the solicitors who are joint executors and me) still haven’t had a quote from them and the car is still sitting with them. When we call we are promised a quote to buy the car but then absolutely nothing happens and we are no further on now than we were when my brother died. We are told the Manager Boyd Howie is the only person who can deal with this but even after we speak with him nothing happens. This is outrageousy bad service from Charles Hurst who should be ashamed of themselves treating people like this who are only trying to sort out a deceased brothers affairs!

Genuinely would avoid at all costs. The warranty isn't worth the paper it's written on and they drag their heels at every opportunity rather than fix the issue. My car only had 50,000 miles on it and got told it needed thousands of pounds worth of repairs (that were engine faults rather than normal wear and tear) but then were dragging their heels about paying for it under warranty, they just hope that you give up and stop chasing them. They drag out the process over weeks and months on purpose. They also state you can take your car to any VAT approved garage for servicing although in practice they then use that against you. Terrible and really stressful experience. Would advise all my family and friends to avoid this place at all costs.

Never use this company.

So here we are, 3 cars purchased from hursts and can't imagine returning.

Wifes mini from boucher had multiple issues on collection, back in under warranty. Parking sensors failed, wheel guard, front fog light full ofcwater, heated seat driver side failed within a month and told electrics not covered under warranty. Eventually agreed, electrics are covered. Felt like we were being lied to.

Got daughters car from budget direct 4th March. Salesman wasnt exactly truthful in a lot of the info and we should have walked away. Actually put sale through backdated 28th feb to get sales bonus. Car was in with newtownards and then picked up and taken back to boucher. Tyres, steering alignment, Engine,exhaust and suspension needed fixing. Alignment supposedly fixed twice but took to kerrs in newtownards to get properly fixed at a cost of £54. Marty at boucher was apologetic and very helpful, but should not have been in that position in the 1st place.

Father in law bought a nissan quasqai from newtownards. A few month's into warranty,  air-conditioning stopped working and surprise,  not covered in warranty. Bloody joke. Warranty is worthless. 

Theres 3 people who will not only never deal with hursts but I will personally through my business contacts, actively tell clients and friends to stay well clear from hursts group.

You might want to go to jack reid and learn about customer service.

Unfortunately after last purchase i wouldnt recommend buying a bike from hursts and in particular from alex morgan

He did not supply the specific bike (26MY) i had ordered and that was allocated to me by yamaha to be sent from their warehouse which had duly arrived in the showroom, instead he decided to deliver an old stock bike (2025 MY) due to a sale falling through without my knowledge or consent. This was deceiptful and only came to light when the video showing handover showed a pdi done on the bike the day before i had even contacted hursts to order. Bit of an attitude when they were pulled on this

They nearly caused the setting a new bike on fire due to dodgy wiring as they extended a charging tender cable with a cable not rated to cope with the current which caused it to GO ON FIRE

They also gave me an old registration number from january 2025 on a new bike? Again attitude from alex morgan when pulled on this.

Despite these failings there was no formal written apology from charles hurst yamaha by way of a letter acknowledging the failings and a complaint had to be dealt with by tbe directors office for resolution

Of all my years of dealing with Ken before he retired i have never experienced such a disappointment buying a new motorcycle and was. Pleasure dealing with him over 20 years of repeat purchases. Unfortunately the attitude and deceitfulness of alex morgan has destroyed any confidence in the purchase of a yamaha from hursts

Charles Hurst Yamaha can do better!

Charles Hurst customer service department could not find their way out of a paper bag.

I have been a company customer for 8 years and owned 4 vehicles, my experience with the Range Rover Sport has been a living hell.

It was always a dream to have a Range Rover product and I upgraded from an Jaguar F Pace while I was caring for my father who had dementia. I couldn’t go on overseas holidays and wanted to go on road trips with him but this car has not been running outside of garage work for any significant period.

Of the 36 months of ownership, the vehicle has been on&off the road more than 20 months, including the most recent period of over 40 weeks. It costs me almost £1000 a month (hire purchase, tax, insurance etc) to have my vehicle sit on site, even though all work and parts are covered under warranty.

Separating manufacturer issues from my situation, Charles Hurst JLR have the worst customer service I have ever experienced in my professional life.

False promises and lack of updates are typical. For example after my last reset meeting with senior management I was given a timetable for my vehicle to be handed back in May. I waited through June for an update - giving the team the benefit of the doubt each day thinking today will be the day I get a call to say it’s ready. When I made contact this week (8 weeks later, now in July) I was told the vehicle hadn’t even been put into the workshop and it would be next week before that was scheduled. Prior to that reset in May, I had been told ‘next week’ a total of eight times in the preceding 30 weeks since the issue was identified.

During visits to the showroom I have witnessed the service manager shout at a female colleague (who has now quite sensibly left the business to work in Mercedes Belfast). On a separate occasion I was shouted at myself in January for asking if my car would be fixed so I could attend and take elderly family to my aunts funeral. I had to rent a car for the day privately myself.

I feel that I have to project manage the whole thing for this organisation that I can’t believe is still selling cars. The dealership can’t be trusted to do even the simplest thing; keep their word.

To top this all off, I got a call in June to ask if I would be interested in buying another car as I had owned this for 36 months. What a joke! The left hand doesn’t know what the right is doing.

After depreciation and all of the issues I now know with JLR as a manufacturer, my car is worthless, plus due to the dealership issues, I can’t even use it.

I have been more than generous with my understanding but everyone has their breaking point and now today, I can’t believe a word anyone in Charles Hurst says. I have over the last months made three complaints to Lookers (using the process described online) and I haven’t even had a response to any of them.

After getting some bad news about my long time car last Saturday, I went down to Citroen Charles Hurst (Boucher) and had a new car sorted within the hour. I've always said I wanted a newer version of my current car and that is exactly what I got. Conor has been fantastic since I set foot in the show room, to talking me through all the different options to the fantastic support even after collecting the car. He really did go above and beyond. I would highly recommend this show room and even my partner has already said he will be going here for any future cars.

The Discrimination against motability customers is unbelievable in Charles Hurst Vauxhall Boucher, had car three months after lease was cancelled, they refused to terminate lease on there end paying for a car I don’t have Cheryl motability specialist is passive aggressive, ignorant horrible customer service do not recommend this company

After a lot of messing around looking for Jeep parts. I was told no longer available. But eventually through A Jeep dealership in Georgia parts came available in Italy. I had a lot of trouble with Jeep in Belfast. But then a guy in parts Belfast called CIARAN. Solved the problem in 10 minutes.This guy deserves a good pay rise.
Thanks CIARAN. CHEERS PHIL

I bought a car from Charles Hurst a few weeks ago, initially it seemed like it had all gone well. There was an exhaust sensor light on which they said would go away once I drove it for a while. It didn’t go away after several weeks so I booked it back in (which I’ll add took me 20 minutes of waiting just to book) They told me it would only take an hour. I came back for the appt and the girl at the front desk was scrolling her phone, and barely lifted her head to check me in. After waiting 40 minutes with no one coming to see me I found someone who said they didn’t even realise I was there. Finally they took my car and after 2 hours(!!!) they came back and said they’d taken it for an hour long drive but it hadn’t fixed it. In other words they’d wasted all my petrol driving the car, despite me explaining I’d driven it for miles in the previous weeks to no avail. The man at the desk was apologetic, but the customer service is absolutely dreadful overall, they hadn’t listened to the careful detail I’d given them, and I’ve gone away no better and my entire morning wasted. Do not recommend!!

Bought a car last August and found faults with the car straight away. Contacted portadown where I bought the car, was brought back and sat for over 2 weeks and I had to get the car back as they wanted the courtesy car back. Nothing had been fixed, got told to bring it car a month later and had a knocking noise fixed again nothing else was fixed. Brought car back in again and left a lost of what was needing fixed, service advisor useless now no longer works there. Was ment to go back at the end of December, got told no car for me to borrow. Warranty runs out and still no work done. Was driving the car 3 weeks ago and next thing it just stops. No help what so ever. Have complained to lookers now 4 times and still no manager has phoned me not even the director that the complaint now sits with. Dont ever buy a car from hurst. Customer service is none existent and they dont care that they sell unreliable cars that aren't fit for purpose. I still dont have a car and it h a s spent nearly half the time I've owned it sitting in hursts car park

So disappointing. I advised my 20yo daughter to go to CH Belfast for reliability and service. How stupid was I. Biggest regret. Unbelievable that this company is still trading. The reviews reflect the poor standard. Definitely would not recommend for sales, service, communication or aftercare. Absolute nightmare people to deal with loaded with arrogance!

I'm wanting to buy, but based on these reviews,I'll be giving Charles Hurst a wide berth.

Where do I start?

Phones must be inbound only as out of the 60 phone calls made over a near 3 month period not one call was returned.

Nearly 3 months to replace an exhaust sensor and heated seat element.

Left a commercial Defender towing vehicle in and as a courtesy car was given a 2.0 family Discovery Sport with no towing capacity, leaving us hiring vehicles elsewhere to do work. I find it hard to believe out of the entire JLR assist fleet not one had a tow bar capable of towing 3.5t.

To make matters worse on collection an intake pipe wasn't fitted correctly, hadn't even left the carpark and it was in limp mode, had to return for it to be fixed.

Zero compassion from both CH and JLR UK, no empathy or apologies for the exceptionally low levels of customer service.

Save your money on the extended warranty!

Dealing with Charles Hurst in Portadown was hands down the worst experience of my life. Their customer service is atrocious.

This was the worst experience in a dealership that we have ever had. Customer service is definitely not high in Boucher road used car.
Test drive consisted of driving round the lot at a snails pace. Salesman didn't seem to want us to go onto the road. He said to busy. He eventually let one of us drive out front gate, turn left, left again, then left into the rear of the complex. Unbelievable. While with the salesman he kept leaving us without explanation. At one stage we were thinking of leaving. We actually thought the sales man wanted to leave early.
Any time we asked the salesman anything he had to go see someone. Very unprofessional.
My wife loved the car so hence we went for it anyway. Had different dates for to pick it up but none of them came to pass. Was asked to pay total money before receiving car as manager wanted money in before end of month. We had very little communication with anyone one for a couple of days. Then we came to collect the car, it hadn't even been valeted at all. A run of a hoover at least would have been nice. We got a sorry for it not been cleaned. It took 2hrs plus to sort money out etc so would have been nice if someone had cleaned it.
When driving the car from Boucher road a warning light came on. It was in relation to tyre pressures. Obviously the pressure hadn't been checked when it got serviced. All 4 tyres had different pressures in them.
Only my wife fell in love with the vehicle, I would have happily left the building.
Any vehicle we have purchased before has been a happy experience with the excitement of getting a new vehicle home. It definitely wasn't like this at all ref our experience in Charles Hurst.
I could not recommend anyone to go to this location after the lack of service we have had.
Unbelievable the way things are being run at this location.