Pentagon Motor Group Arvostelua 581

All I can say really is avoid this place (pentagon ford St Helens) for any type of work/servicing, the customer service & servicing side is beyond poor, my car has been in and out since may 2025 & it’s only just been resolved after going in for recall software updates & each time I was assured it would be in for 2-3 days which turned into weeks each time, this last time on the fourth visit of being booked in for 3 days which turned into 12 weeks of the usual fob off excuses ie, the mechanic who deals with ev side of it is away on holiday or off sick, no time to get to it, technical issues, back order on parts, no parts in the country. With service staff being unprofessional and rude & not interested in anyway at all as he showed on many occasions.by the end of it I got my car back 2nd April 2026 & told it had been valeted which turned out not the case, it was filthy with oil covering the steering wheel and floor mats & all inside the door cill, with scratches on the arm rest & down the side of the bodywork on drivers side,. I practically had to force someone from the dealership to actually take some interest and have a look, they assured me they will repair and call me by the end of the day but as always never follow up on their promises & lame excuses after excuse I was told previously to avoid this place but never actually believed it until my own experience. For your own sanity don’t use this dealership in St Helens use another location

My Kia EV6 GT has had nothing but problems since this branch applied a software update. The 12v battery drains when the car is not driven for 1 or 2 days. I took the car in and they said that a courtesy car would not be available for 10 days, how is this sustainable?
The servicing team then said that they would contact the Mansfield and Rotherham branches to see if they had any availability...four hours later this conversation had still not taken place. I was reassured that they would give me a call back before the end of the working day to confirm the availability and where to collect from, this did not happen. So now I have no car, no support and no means of getting to work in Castleford. Absolutely diabolical customer service! Add to this the rude response of "we can't give you something we don't have" from the services customer services front desk.

Great experience with Pentagon for 9 years in the row. This time with store in Burton on Trend.Very profesional sellers, i seen and bought car exactly as was described. Many Thanks to Charlie Abbott the seller which help me with ours car from very beginning and make it easy as posible without stress or any rush. Very recommending Charlie and also rest of the team if anyone looking for good car.

Graeme Dennis was reassuringly professional

I think the general consensus is in, this is a terrible company. It is a real shame because Ryan, the Dacia sales person who I bought the car from, was really great, helpful and a pleasure to deal with. The issues are with the ongoing service and support (or lack of). They are unhelpful, ignore emails and generally quite rude. I won't be using Pentagon again. And Pentagon marketing team need not bother responding to this post with the usual "we’d appreciate the opportunity to look into this further and put things right for you" Pentagon have had plenty of chances.

I have just bought a Ford Transit eCustom from Pentagon Runcorn and had it delivered to my house.The communication has been excellent though out and Sam Fenton has been a star.He made a full,detailed walk around of the vehicle and has been professional through the whole process.The van arrived and was exactly as described with not a mark on it.It even came ply lined which was a bonus.Overall top customer service and wouldn't hesitate to recommend them to family and friends.

We recently visited a car dealership in Burton to look for a new family car, and we had a fantastic experience. Charlie, who is new to the role, was absolutely brilliant with us. He was patient, helpful, and took the time to show us around without any pressure.

Thanks to his support, we found a car that we truly love and that’s perfect for our family. His colleagues were also very friendly, knowledgeable, and happy to assist throughout the process.

We were especially impressed with how quickly everything was completed, we were able to collect the car the very next day!

I would highly recommend them to anyone looking for a smooth and enjoyable car buying experience.

Had my car serviced by these guys very pleasant people would recommend did a good job Thankyou again definitly recommend

Very pleasant

Collected my peugeot 3008 gt today and I absolutely love my car Bradley shirt sales man at pentagon Barnsley what a man from the minute I walked into the show room to deliver of my car I can not fault anything Bradley listened to what kind of car I wanted and he pointed me in the right direction 5 stars to this man what a sales man pentagon got won't be leaving peugeot at all thank you so much Bradley shirt

Friendly staff, well looked after and car was cleaned.

I am sharing my experience with Pentagon Barnsley and Pentagon Motor Group to help other customers make informed decisions.

I purchased a vehicle from Pentagon and have been dealing with ongoing issues for over a year. Throughout this entire period, I have repeatedly tried to resolve the problems, but the process has been marked by administrative errors, inconsistent information, and a lack of clear communication. This has caused significant disruption to both my work and personal life.

Despite raising concerns multiple times over the past year, the service I received consistently fell below what I would reasonably expect. Key issues included:

Contradictory information from different staff members

Missed or unclear timelines

Inconsistent documentation relating to my vehicle

Pentagon Barnsley refusing to accept further bookings, leaving me without a practical route to resolve ongoing faults

Withdrawal of previously offered goodwill gestures without any prior caveat

Internal reviews that did not address the impact of these service failures on me as the customer

Although Pentagon states that no staff misconduct was identified, this does not change the fact that the handling of my case over the past year has caused considerable inconvenience, financial strain, and a loss of trust.

I have now had to escalate the matter to my finance provider and submit a formal Data Subject Access Request (DSAR) to understand how my case has been managed internally.

My experience may not reflect every customer’s, but it is important to highlight how prolonged and unresolved issues over a full year have affected my ability to rely on both the vehicle and the service provided. I hope Pentagon will use this feedback to improve transparency, communication, and customer care going forward.

Could not have asked for nicer people to have dealt with our new car. Chris Mcdonnell was very helpful and professional when dealing with us. He was supported by John and Manager Richard. Together they made the whole experience enjoyable. Customer service within this department is a credit to the Kia brand and deserves every creditation.

Callum was lovely and answered every one of my questions!

We are extremely disappointed with the service we have received from Volkswagen commercial vehicles Derby and the position this has left our business in.

Our commercial vehicle, which is still under warranty, first developed an engine warning light and airbag fault around 20th January 2026. We contacted the dealership immediately and the vehicle was booked in for 5th February 2026.

After a significant wait, the issues were not resolved. We were then asked to return the vehicle again, which we did on 23rd March 2026. Despite a second visit, the faults still remain unresolved.

As a result, the vehicle now cannot pass its MOT, which expires on 28th March 2026, due to the ongoing airbag fault. This means the van is effectively unusable and cannot be legally driven, leaving us without a critical vehicle for our business.

We were initially offered a further booking in June, which is completely unreasonable given the circumstances. It was only through our own persistence that this was brought forward to 26th April 2026 — still nearly a month away for a vehicle that is already off the road due to unresolved warranty issues.

We have made multiple attempts to escalate this matter. The Dealer Principal/Manager Daniel Hough was confirmed to be on site yesterday, yet chose not to return calls or respond to emails. This lack of accountability and communication is extremely frustrating.

As a small business, this situation is having a serious operational and financial impact. We rely on this vehicle daily, and being left without it through no fault of our own is significantly affecting our ability to work and serve our customers.

At no point have we been offered a suitable solution, such as vehicle collection, a courtesy van, or any meaningful support to reduce the impact on our business.

We chose Volkswagen expecting reliability, support, and a professional standard of service — particularly with a vehicle under warranty. Instead, we have experienced repeated inconvenience, unresolved faults, and a complete lack of urgency or accountability.

We would strongly advise other business users to carefully consider this experience before relying on this dealership.

what a load of rubbish this garage is . van came out worse than when it went in . oil
leak was ridiculous. well done Peougot Lincoln .

I recently bought my car with Pentagon in Nottingham Chilwell from Ellis Scott and I cannot recommend buying from them anymore! From initial contact from Ellis to inquiring about a car to the after sales has genuinely been absolutely spot on and I would gladly buy from them again in the future. Ellis took great care into ensuring I was well looked after and the service I was provided has been excellent. Thank you again!

Just this week have had husbands car in for a warranty repair and sons car in for MOT. On all of my visits into the dealership I have been kept well informed and updated on the vehicles progress. Steve (service manager) and the ladies on the front service desk were all very helpful and kept me up to date with everything. Highly recommended by our family

My Hybrid vehicle was involved in a road traffic accident.
My car was sent to Pentagon Motor Group, Sheffield to be repaired.
On returning my vehicle, it was found that the Hybrid electrics were playing up, which I believed was caused by the accident.
Pentagon mechanics took the vehicle back and checked the electrics fully. Several faults were found, but checks showed that it was not related to the accident.
Obviously being a complete layman in regards to hybrid vehicles, i found it hard to believe that it was not related to the accident.
This is where I got to know mechanics Darren Hunt and Jack.(second name not know).
Talk about ambassadors to the company.
No enquiry was to small or insignificant in relation to what questions I had or threw at them.
4 times I took my vehicle back into Pentagon regarding electric problems, and every time Darren was there checking through the system in front of me and explaining what needed to be sorted.
I was even provided with a hire car free of charge over the New year break while they continued to look into the problem.

Never once did I feel that I was being a problem for them while they tried to sort out the ongoing problem.
In the end the problem was sorted thanks to Darren’s persistence and knowledge.

What an ambassador Darren has turned out to be, and I will definitely be returning to Pentagon for any work needed for my vehicle,