bought Scotland Forever limited edition watch for a friend from Glasgow. promptly delivered although expected delivery time was I think 6 - 8 weeks. my friend likes the watch very much, and says it he... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Have bought numerous items over the years, never had any problems until the last item which arrived broken, sent email and got reply in 48 hours with all the necessary return label, granted this was o... Näytä lisää
Yritys on vastannut
It's very easy to order items and you know on opening it you won't be disappointed. The craftsmanship is second to none, every intricate detail is perfectly finished and sure to delight anyone receivi... Näytä lisää
Yritys on vastannut
Order from December 2nd didn't arrive, no communication despite me sendoing emails. I reordered on January 3rd, received an email saying that I will receive a further email when the item is despatche... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Yhteystiedot
1 Park Road , TW11 0AP, Teddington, Yhdistynyt kuningaskunta
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4,0
Hyvä
6 t. arvostelua
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On vastannut 93 %: iin saamistaan huonoista arvosteluista
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Bradford won’t let me order because 12…
Bradford won’t let me order because 12 years ago I ordered Disney items and couldn’t pay so sent them back so they blacklisted me even though they were not out of pocket
7. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Dear Ms Obbard,
We’re sorry for the frustration this situation has caused and we do understand how disappointing this must feel.
Our Customer Support team are required to follow company policy. Many customers use our free instalment payment option, and unfortunately when an account reaches a debt position, the system automatically applies a block on future orders. This applies regardless of how long ago the issue occurred.
Please be assured this is not personal, the block is generated automatically in line with our overall rules, and our Customer Support team must follow this guidance.
We apologise again for the inconvenience caused and appreciate you taking the time to share your experience, as this can help us to change policy in the future.
Kind regards
Customer Support
I came across this site looking for a…
I came across this site looking for a unique Christmas present, I was very happy with the watch I purchased and the delivery came much sooner than I expected. Will definitely be using this site again in the future!
16. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Katie,
Thank you for your wonderful review! We’re so pleased to hear you were happy with your watch and that it arrived sooner than expected.
We really appreciate you choosing us for a unique Christmas gift and look forward to welcoming you back again in the future. 🎄✨
Kind regards
Customer Support
Vastaus yritykseltä The Bradford Exchange
Thank you for your great feedback! We’re delighted to hear your item arrived quickly and was perfect. We really appreciate you taking the time to leave a review.
Merry Christmas and a Happy New Year! 🎄✨
I haven't received my order that was…
I haven't received my order that was ordered 7 weeks ago and my emails have not been respo ded to
14. marraskuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Customer,
We’re very sorry to hear about the delay with your order and that you haven’t received a response to your emails. We understand how frustrating this must be, especially given the length of time you’ve been waiting.
To ensure your query is resolved as quickly as possible, the best way to contact us is via our Web Chat service, where our team can securely access your order details and provide real-time assistance.
Please accept our apologies for the inconvenience caused, and we appreciate you bringing this to our attention.
Kind regards
Customer Support
I loved this snowman in a globe as soon…
I loved this snowman in a globe as soon as I saw it. A few problems in ordering at first, Soon sorted. I can’t wait for it to be delivered.
21. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Barbara,
Thank you for your lovely review! We’re so pleased to hear you loved the snowman globe and that the initial ordering issues were quickly sorted. We hope you enjoy it just as much when it arrives.
Merry Christmas and a Happy New Year! 🎄✨
Very straightforward to place an order
21. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Thank you for your feedback! We’re pleased to hear you found the ordering process very straightforward. We appreciate you taking the time to leave a review.
Merry Christmas and a Happy New Year! 🎄✨
In limbo
Subject: Requested Review for My Recent Order Experience
Dear Bradford Exchange Team,
Here is my honest review for my purchase of the Harry Potter lamp, despite the ongoing unresolved issues with my order. For context, here it is:
On 6 December 2025, I placed an order with ample time for pre-Christmas delivery. Your website offers no order tracking, no account login, and no way to view previous purchases, making it impossible to check status independently.
On 17 December, I received a "non-payment" notice (in the mail, dated 10th Dec). Concerned the original PayPal payment had failed, I reordered the item immediately, selecting expedited shipping at an additional £10 cost
Only later did I discover that the original payment had in fact processed, resulting in two pending charges for the same item.
I emailed your support team on the 17th Dec, explaining the situation and requesting that you ship one item promptly (using the expedited option I paid for) and cancel/refund the duplicate order. To date, now 21st December, I have received no response, no acknowledgment, and no resolution.
It is particularly frustrating to receive a review request while a legitimate customer issue remains completely ignored.
I would much prefer to leave a positive review, but this experience, poor website functionality, confusing payment communication, duplicate charging, and zero customer support follow-up, has been deeply disappointing.
I still hope for a swift resolution. Please prioritize shipping the lamp and refunding the duplicate charge as soon as possible.
Regards,
David.
17. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Mr Hughes,
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about your experience and appreciate you outlining the issues you’ve encountered. Please be assured that your comments and concerns are being heard.
We are currently in the process of updating our internal systems and company website, including improvements to order visibility, payment communication, and overall customer experience. We understand how frustrating this situation must have been, particularly with duplicate payments and the lack of timely responses, and we sincerely apologise for this.
To receive the quickest update on your order status and payment process, we recommend contacting our team via Web Chat, where advisors can securely access your details and assist you in real time.
Thank you again for your feedback, and we do apologise for the inconvenience caused.
Kind regards
Customer Support
Found vert helpful
18. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi,
Thank you so much for the lovely review.
Merry Christmas and a Happy New Year.
Customer Support
Easy enough website to navigate as…
Easy enough website to navigate as always some great products to pick from 🤓🥃🤘
20. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Valerie,
Thank you for your great review! We’re delighted to hear you find our website easy to navigate and enjoy the range of products available. We really appreciate your support.
Merry Christmas and a Happy New Year! 🎄✨
Vastaus yritykseltä The Bradford Exchange
Hi Nichola,
Thank you for your lovely review! We’re so pleased to hear your order arrived quickly and was well packed and secure. We really appreciate your kind words.
Merry Christmas and a Happy New Year! 🎄✨
Excellent and prompt service
Excellent and prompt service.
Delivered in plenty of time for Christmas!
16. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Michael,
Thank you for your wonderful feedback! We’re delighted to hear you received excellent and prompt service, and that your order arrived in plenty of time for Christmas.
Merry Christmas and a Happy New Year! 🎄✨
Really easy sit3
Really easy site to use and plenty of payment options which gives you choice brilliant
Nice and fast dispatch
17. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Thank you for such a great review! We’re delighted to hear you found the site easy to use and appreciated the range of payment options, having choice really does make a difference.
It’s also great to know your order was dispatched quickly. We really appreciate your feedback.
Merry Christmas and a Happy New Year! 🎄✨
Good but better communication needed
Order a present for Xmas, when ordering just said standard delivery left a couple of weeks and made contact via live chat agent said we'll it's 6 to 12 weeks for delivery, this wasnt a problem but could have been communicated better which then I wouldn't have needed to contact them.
Item has arrived and I am very happy with it.
9. lokakuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Martin,
Thank you for your review and for sharing your experience with us. We appreciate your feedback regarding delivery communication and understand how clearer information at the time of ordering would have helped avoid the need to contact us.
We’re pleased to hear that your item has now arrived and that you’re very happy with it. Your comments have been noted and will be used to help us improve how we communicate delivery timeframes in the future.
Thank you again for your feedback and for choosing us.
Kind regards
Customer Support
None delivery twice,!!
None delivery twice,!!
Same item, gift for 60th birthday.
Absolute shambles.
Good at taking the money out, just dont deliver.
I have been in touch done all that. One of these companies you cant get in touch with.
9. marraskuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Thomas,
We’re very sorry to hear about your experience and completely understand how upsetting this must be, especially as the item was intended as a special birthday gift. Please accept our sincere apologies for the disappointment caused.
While we do work with third-party courier partners and unfortunately do not have direct control over their delivery processes, we fully appreciate that this does not lessen the frustration when an order does not arrive as expected.
Please be assured that even when our delivery partners confirm an item as delivered, we will always ensure that customers are not left out of pocket. In cases like this, we will make sure a full refund is provided where appropriate.
We’re sorry again for the inconvenience and thank you for taking the time to share your feedback.
Kind regards
Customer Support
Great service from the company. Poor service from the courier.
Quick and easy purchase. Great service and ultra fast delivery.
Item was well-packaged which is good as the courrier obviously used it as a football before leaving it out in the rain.
Highly recommend Bradford Exchange.
18. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Skip,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Very nice product and nice delivery…
Very nice product and nice delivery time. Would definitely recommend yo others.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Randall,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Brilliant service
Parcel arrived quickly, the package was well wrapped. Purchased the watch as a gift and I am very happy with it
15. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Emma,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Normally have no problems
I would have given more, as I have ordered from here before and they have been outstanding.
However my recent purchase had problems which I wasn't aware of and if I hadn't have got in touch with Bradford Exchange I would be none the wiser.
This will not stop me ordering again, just a blip this time.
18. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Karen,
Thank you for taking the time to leave a review.
We appreciate you bringing this to our attention. We are sorry you had issues with your recent purchase and that you had to contact us. We value your continued support and hope to provide a better experience next time. Thank you for your feedback.
Thank you,
Customer Support
Easy to order!
18. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Easy transaction and quick order…
Easy transaction and quick order confirmation from Bradford exchange, with option to spread payments.
Reasonable money back guarantee.
Great quality watch, purchased as a present.
18. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Mick,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
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